transforming service delivery through devops · · 2016-12-19transforming service delivery...

Transforming Service DeliveryThrough DevOps

Sherwin Wong

© 2013 CA. All rights reserved.

Sherwin Wong

Presales Director, Hong Kong & Taiwan

22 Jan 2014

“New Normal” Pressure to Optimize & InnovateYour Applications at the heart of innovation

BUSINESS DEMAND FOR INNOVATION

IT must fill this

growing

IT must deliver new services to support initiatives that drive revenue

Mobility Social Big Data SaaSClient

Experience

Rationalize

Innovate& Grow

2 Copyright © 2013 CA. All rights reserved.

2

IT CAPACITY FOR INNOVATION

growinggap!

TRANSFORM FROM MAINTAINING

TECHNOLOGY TO DELIVERING INNOVATION

While optimizing delivery of mainstream IT

RationalizationAgile Cloud

Delivery

Standardized

Infrastructure

Automation

Reengineering

Bring Your

Own Device

Rationalize & Optimize

“New CA” Enterprise Management

Service AssuranceService Assurance

QU

ALI

TY

OF

SE

RV

ICE

QU

ALI

TY

OF

EX

PE

RIE

NC

E

Service Service Operations Operations ManagementManagement

-- Monitor qualityMonitor quality, , healthhealth, , risk risk of of business business servicesservices

-- Build realBuild real--time, endtime, end--toto--end end models of business servicesmodels of business services

ExecutiveExecutive DashboardDashboard-- View business KPIs from mobile devicesView business KPIs from mobile devices

UnifiedUnifiedServiceServiceModelModel


QU

ALI

TY

OF

SE

RV

ICE

QU

ALI

TY

OF

EX

PE

RIE

NC

E

END TO END SERVICE DELIVERY OPTIMIZATION

Application Performance Application Performance Management Management

Infrastructure Infrastructure ManagementManagement

-- Monitor transactions in realMonitor transactions in real--timetime

-- Perform modelPerform model--based based root root cause analysiscause analysis

-- Discover and map infrastructure and apps in realDiscover and map infrastructure and apps in real--timetime

-- Proactively manage performanceProactively manage performance

Capacity ManagementCapacity Management-- Perform predictive analysisPerform predictive analysis, model ‘what if’ scenarios

servicesservices

-- Monitor business impact and SLAsMonitor business impact and SLAs

ModelModel

World Class Unified IT Management – NimsoftAchieve same with Ease

PROBLEM CHANGE

CONFIGURATION

KNOWLEDGE

SERVICE LEVEL

INCIDENT

SERVICE CATALOG

SERVICE DESK

Processes

CMDB

REQUEST


VIRTUALIZATION

STORAGE

DCIM

SERVER

NETWORK

DATABASE

CLOUD

USER EXPERIENCE

APPLICATION

MESSAGE BUS

SERVICE DESK

MONITOR

Infrastructure

PMDB

Broad Technology CoverageExpand Your Service Catalog with CA Nimsoft Monitor

� SAP

� Microsoft Exchange

� IBM WebSphere

� Apache Tomcat

� Microsoft IIS

� JBoss

APPLICATION MONITORING

� Private

� Flexpod, Vblock

� Public

� Amazon, Rackspace, MS

Azure, Google App

Engine, Google Apps,

SFDC CRM

� Citrix CloudPlatform

CLOUD MONITORING

� Microsoft Windows Server

� Linux/Unix

� Solaris, AIX, HP-UX, Linux, Sinix, Tru64 UNIX, Red

Hat, CentOS, Novell Suse

� Cisco Unified Computing System (UCS)

� IBM Power Systems

� AS400

SERVER MONITORING

� SharePoint

� Sybase EAServer

� Lotus Notes

� MS Lync

� MS Active Directory

� Oracle WebLogic

� vCloud

� Cloud Monitor

(Websites)

� AppLogic


� VMware

� Citrix XenServer

� Microsoft Hyper-V

� Oracle Solaris Zones

� IBM PowerVM

� Red Hat Enterprise Virtualization

VIRTUALIZATION MONITORING

� Oracle DB

� Microsoft SQL Server

� Informix

� IBM DB2

� MySQL

� Sybase

DATABASE MONITORING

� Router and Switch

� Network Response Time

� Cisco Qo5

� Cisco IP SLA

� Flow Analysis

NETWORK MONITORING

� Data Center Power, Cooling & Energy

DATACENTER MONITORING

� Cisco VoIP

� Citrix XenDesktop / XenApp

VOIP / VDI MONITORING

� EMC

� IBM System Storage

� NetApp

STORAGE MONITORING

� Hitachi

SAP

Siebel

PSFT

NETWORKUSER

BACK

END

Proactively detect issues;

conduct problem triage; diagnose

root cause

Monitor business transactions

through the network & IT

infrastructure

Understand

end-user

experience from

enterprise & cloud;

establish SLAs

FRONT END

CA Application Performance Management leverage and extend your existing investment


WAN/

WWW

End User

App ServerRouter Firewall Switch Web

Servers

Load Balancer Portal

Web Services

3rd Party

Applications

Databases

Mainframe

Database

MIDDLEWARE

6

Unified Portal Service Dashboard – Ops Manager View

7 Copyright © 2013 CA. All rights reserved.7

Accelerate Innovation … Time-to-Market is EverythingNew “Norm” …

HIGHER RELIABILITY

� Software is the customer experience

� Quality and Performance are critical


FASTER DELIVERY

� New applications

� Changes to existing apps

� Bug fixes

AGAINST COMPLEXITY

� Composite services and heterogeneous systems

� Constant new releases atop existing ones

� Distributed development teams and IT partners

Very

important

77%

Somewhat

important

Not very

important

3%

Not important

at all

1%

Importance of Accelerating Application/

Service Delivery as an IT Priority

Very

confident

15%Not very

confident

Not at all

confident

1%

Confidence that IT Organization will Be

Able to Accelerate Application/Service

Delivery – Next 12 Months

Accelerate Innovation … Time-to-Market is EverythingNew “Norm” …


77%important

19%

IDC: The State of DevOps , dated Aug 2013

Somewhat

confident

57%

confident

27%

Confidence is higher among those who indicate later in the survey that their organizations have adopted or are in the process of

adopting DevOps (29% very confident versus 3% among all others).

Fundamental Conflict Between Dev and Ops


Connecting Dev and Ops Objectives


No ONE Definition of DevOps – But Good Starting Points

“DevOps is the blending of tasks performed by a company's

application development and systems operations teams.”

– TechTarget

“DevOps, a portmanteau of = development and operations, means to

close gaps [between development and operations] by aligning

incentives and sharing approaches for processes and tools”– DevOps for Developers, By Michael Hüttermann - Apress, Sep 12, 2012.


“A software development method that stresses

communication, collaboration and integration

between software developers and Information Technology (IT)

professionals.” - Wikipedia, July 2012

– DevOps for Developers, By Michael Hüttermann - Apress, Sep 12, 2012.

“An emerging set of principles, methods and practices for

communication, collaboration and integration between software

development (application/ software engineering) and IT operations

(systems administration/ infrastructure) professionals.” - Wikipedia, April 2012

© 2012, 2013 CA. All rights reserved. All marks herein belong to their respective companies.

But What Does DevOps Actually Mean?

“DevOps is the blending of tasks performed by a company's

application development and systems operations teams.”

– TechTarget

“DevOps, a portmanteau of = development and operations , means

to close gaps [between development and operations] by aligning

incentives and sharing approaches for processes and tools”


methods

communication

integration


“A software development method that stresses

communication, collaboration and integration

between software developers and Information Technology (IT)

professionals.” - Wikipedia, July 2012


“An emerging set of principles, methods and practices for

communication, collaboration and integration between software

development (application/ software engineering) and IT operations

(systems administration/ infrastructure) professionals.” - Wikipedia, April 2012

integration

collaboration

development

operations

© 2012, 2013 CA. All rights reserved.© 2012, 2013 CA. All rights reserved. All marks herein belong to their respective companies.

But What Does DevOps Actually Mean?

for improvingmethods

,communication

, andintegration


, andintegration

betweencollaboration

anddevelopment

operations

CA Technologies Approach to DevOps

Capabilities for High-Velocity Application DeliveryENABLING THE “4CS” OF DEVOPS

CONSTRAINT-FREE DEVELOPMENT

CONTINUOUS APPLICATION DELIVERY

COMPLETE MONITORING


PRODUATPERF

COLLABORATIVE DATA MINING

INTUNITDEV

Today’s Typical Application Architecture

Presentation Layer

Mobile Layer

API Layer


Services

Integration

Back-end

AppsMainframe Data Legacy External

ESB

� Invented, patented and released

Service Virtualization in 2007� Virtual Services clone the behavior

and data of constrained systems

� Cloning solves the availability issue

� Enables SOA component level test

BI ToolsWeb

Interface

Content

Database

Web/WAP

Interface

EJB

Virtual

Service

Routing

Service

CRM

AppCollaboration

App Portal

Help

Engine

ExternalCloud

Partners

Major Problem SolvedConstraints eliminated with CA LISA Service Virtualization


� Proven value with 100+ F500

referenced customers

� Mature 4th generation SV product

works on any IT asset

� General Customer Feedback

Too Good to be True?!?

RMI ObjectsMessaging

Service

Business

Rules

File

System

ESB

Data

Warehouse

Financials

Mainframe

EJBSOAP

Products

BPMS

Infrastructure

Internal

Source

Application

ERP

Legacy

SOAP

• Reroute traffic through LISA

• Monitor request/response

Capture from live system When real system is available


JDBC

MQ

Database

Mainframe

� Automatically capture realistic behavior

� Optimize models as desired

Capture

Create Virtual Services

Service Virtualization Accelerates Dev, Test, and QA:CA LISA® Service Virtualization

ExternalCloudPartners

Developer

Developer

“You can’t do anything until you have everything”


Legacy

Infrastructure

Internal

Developer

AcceptanceTester

Unit Tester

Virtualizing test & QA delivers higher quality applications, faster

constraint-free developmentsolution: service virtualization, “shift-left” the SDLC

Without LISA

With LISA

System IntegrationDev

1Dev

2Dev

1Dev

3Dev

2Dev

3

Uncertain delivery schedule – defects persist until UAT

Typical composite app today waits

for whole assembly to begin

With CA LISA quality effort

moved earlier in the lifecycle

Performance UAT…


Dev1

Dev2

Dev3

System

Integration

UAT

Performance

Reduction in SDLCFaster Delivery

� Mainframes & Mainframe Components

� Risk Solution Providers

� Credit Bureau

CICS-CICS

� Platforms

� SOA Protocols

MQ

DB2

SOAP JMS JDBC

HTTP JAVAMQUDDI

XML

CORBAREST

.NET

CA LISA Virtual Service Environments Customers can virtualize almost any IT asset


� Credit Bureau

� SMS Gateway Providers

� Teleconference Service Provider

� Card Processing Services

� Bill Payment Services 無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。� Travel System (GDS)

Continuous Delivery Ensures Rapid, Standardized Code Drop: CA LISA® Release Automation

App Model Promotion Deployment Target


From your

Existing

Build/CI

To the CA

Continuous

Delivery System

Onto Existing or

On-Demand

Infrastructure

Target

Continuous delivery means rapid iteration & hours, not weeks, to production

Automated Change & Config Accelerates Dev, Test, Prod: CA LISA® Release Automation

Integration AcceptanceCoding Production

Application Development Test and Acceptance Production

Reqs Delivery Performance


ConfigurationRequirements

Configuration Management

Infrastructure Provisioning

Change Management

DEV TEST/UAT PROD

Automated change, configuration, and provisioning saves time on infrastructure

CA LISA Customer Success

Financial

Services &

Insurance: 無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。


Telecom and

High Tech: 無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。

無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。

無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。

無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。無法顯示圖像。您的電腦可能沒有足夠的記憶體來開啟圖像，或圖像可能已毀損。請重新啟動您的電腦，並再次開啟檔案。如果仍然出現紅色 x，您可能必須刪除圖像，然後再次插入圖像。

CA LISA Customer Success

Healthcare &

Retail:

Government and

Defense:


Retail:

Travel, Energy

& Logistics:

Customer Outcomes with CA LISA®ENABLING THE 4CS OF DEVOPS

CCONSTRAINTONSTRAINT--FREE FREE DEVELOPMENTDEVELOPMENT

CCONTINUOUS ONTINUOUS APPLICATION DELIVERYAPPLICATION DELIVERY

COMPLETE MONITORING

CA LISA Service Virtualization� 25-50% Reduction in SDLC timeline� 60-90% defect “shift left”� Lower infrastructure cost

CA LISA Release Automation� Reduce deployments from

weeks to minutes� Automation reduces errors or outages


PRODUATPERF


INTUNITDEV

� Lower infrastructure cost � Automation reduces errors or outages� Scale capacity faster

CLOUD

Complete Monitoringwith CA Application Performance Management

BACK END

FRONT ENDNETWORKUSER

FirewallLoad

Balancer Portal

SAPPSFT

Siebel

MIDDLEWARE


EndUser

WAN/WWW

Router Switch WebServer

Mainframe

WebServices

Database3rd Party

Applications

AppServer

Database

Real-time monitoring accelerates problem tracking, identification, and fix

Collaborative Data Mining & Complete MonitoringSOLUTION: BETTER REALISM AND DATA WITH LESS EFFORT

1Performance Profiles

Virtual Services

Harvest production data &

performance profiles for

life-like testing scenarios

Complete Monitoring

Dev & QA


CA LISA Pathfinder

Automatically create virtual

service and regression test

suite assets for development

and validation

1

Datasets Scenarios

Dev & QA

Leverage ready assets without

manual setup/teardown and

conflicts

Close the Feedback Loop to Deliver Continuous Improvement: CA LISA® Data Mining

Integration AcceptanceCoding Production

Application Development Test and Acceptance Production

Reqs Delivery Performance


Capture and analyze downstream data to make upstream processes more focused

Regression TestsDefect

Information

Virtual

Services

Regression

Tests

Constraint

Analysis

Data Mining

Transform Service Delivery with CA DevOps SolutionsENABLING THE 4CS OF DEVOPS

CONSTRAINT-FREE DEVELOPMENT

CONTINUOUS APPLICATION DELIVERY

COMPLETE MONITORING

CA LISA Service Virtualization� 25-50% Reduction in SDLC timeline� 60-90% defect “shift left”� Lower infrastructure cost

CA LISA Release Automation� Reduce deployments from

weeks to minutes� Automation reduces errors or outages


PRODUATPERF


INTUNITDEV

� Lower infrastructure cost � Automation reduces errors or outages� Scale capacity faster

CA LISA Data Mining� Shift defects left with automated coverage

� Reduced time and effort to create live-like scenarios

Thank You

�

�

transforming service delivery through devops · · 2016-12-19transforming service delivery...

Documents