Transforming the Highway Service

Colin TaylorInterim Deputy Director

H&T Services - Results of the Parish Votes

H&T Services - Results of the Member’s Votes

Combined Results

Letting the public have their say…• Further street-light dimming/settings • Frequency of weed killing treatments• Frequency of grass cutting programmes

http://www.hants.gov.uk/

The future of the Highways Service

• Understanding the views of our key stakeholders / managing customer demand.

• Working differently to deliver levels of service / highway innovation.

• Balancing budget reductions to the highway service.

Managing Customer Demand

13,623 95,643

Total109,266

Hants Direct: Total Contact

22,876 Total22,876

Internet: Total Contact

Highways Operation Centre

Highways Service Providerincl. Area Offices

Update Customer

~100,000 Enquiries

~30,000 Enquiries

65-70% dealt with

~20,000 Enquiries

HantsDirect

Customer

Digital (WSS etc.)

Self Serve

Feedback to enhance

digital solutions

Demand Management

11

Mobile hot

mixers Recycling

road

material

Batching Plant

Gully

sensorsGrit Bin

sensors

Pre-loading vehicles

Home sh

ift

starti

ng

Dual use Grit Bin

National Highways and Transport Public Satisfaction Survey 2015

Importance

Satisfaction

Gap

• (98.3%)

• (54.2%)

• (-44.1%)

Hampshire residents response to Highway Condition

County Council Peer Group• Ranked 4th for condition of highways• Ranked 1st for satisfaction with highway

maintenance % Satisfaction HCC

% Average

Peer Rank

Difference from the average

HCC year on year change

HCC Top County Council in South East

Summary

• Currently consulting public on service priorities

• Highway service delivery is transforming• Desire to maintain public satisfaction in top

quartile

Questions

18