9th March 2017

ExecLN CIO / IT Leaders Event

Transforming traditional IT for digital delivery

9th March, 2017

Context: IoD

Digital

Burning platform

Technical change

Culture and

leadership

Learning

IoD

Membership services

Premises

Regions and Nations

EventsProfessional Development

Policy

Director publications

• A mutually re-enforcing nexus of maturing and emerging trends and developments

Defining digitalSocial

Mobile

Analytics

Apps

Cloud

Digital drives, requires, enables agility…

…rapidly changing expectations and behaviours

• Agility or nimbleness is the ability to change direction efficiently and effectively

• Requires the integration of balance, coordination, speed, reflexes, strength, and endurance

Agility defined

Digital change: our burning platform

• Indirect disruption– Ubiquitous wifi– Social media– Co-working spaces– etc

• Cultural challenge– Internal vs external focus

• Reassert relevance in the digital age

The IT burning platform: two key aspects

• Systems– Aged, heavily be-spoked and poorly integrated– Incapable of supporting change

• Team focused internally– Keeping the lights on– Reactive

So what was our journey?

Applications from:

Applications to:

Applications strategy can be summarised

Simplicity Integration

Value-add

Operating costs

Principles:

Delivering:• Requires:

• Minimise number of systems/technologies• Seek integrated solutions• Work with third parties for technical expertise

• Delivers• Free up resource to focus on value-add

We have stopped treating all applications the same

14

Infrastructure

Appl

icati

ons

Operational

Differentiating: value release today

Innovating: value release tomorrow

Do things better

Do better things

Rate/value of change

Risk/cost of change

Operational systems automate core business functions; change with care as risk of business interruption is high

Differentiating systems release value through data and efficiency; regular change maintains relevance

Innovating systems explore new avenues of value release. If you don’t fail you’re not trying hard enough

Applications: what have we done?

• Replaced 7 operational systems with platform• Replaced member-facing web platform

• Changes in months/weeks vs years

Culture from:

Culture to:

Leadership and cultureAgility for the digital world…

• Seek empowerment• Work at pace• Acceptance of ambiguity• High levels of change• Fail fast• Seek learnings – validated learning• Pivot for success• Everyone’s a leader

People – agile culture

• Role model• Guide from the centre• Praise creativity• Accept surprises• Liberation• Imperfect action is better than

perfect inaction

People – agile behaviours

• Get out of the way• Push decision making down, empower• Guide, don’t control• Show confidence, trust• Deal with poor performance

constructively but quickly

People – agile leadership

Agility at the IoD – progress report• Focus on culture and behaviour change

– Top-down role modelling– Bottom up performance champions– Service focus; proactive; enabling– Slow progress but there is progress

• Setting aspirations– Lean– Digital first– Member centricity

• Making the members part of the conversation– Member consultation and involvement on iod.com; co-creation– Student Advisory Group on IT

• Technology is the easy part• Culture is far harder• Supplier alignment

Learnings