transitioning from student to professional dena stevenson, ma, sphr tierone university manager,...
TRANSCRIPT
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Transitioning from Student to Professional
Dena Stevenson, MA, SPHRTierOne University Manager,
TierOne Bank
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Career
• Comes from French work carriere
• Originally meant “a racing course”
• Verb means “to move at full speed”
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In today’s world, careering comes down to a race against change… a personal contest to see if we can grow as fast as the challenges we face in our work.
“Fast Growth,” Price Pritchett
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New Employment Contract
• A new definition for career progress and success.
• Development means “learning a living.”
• Career development is personal development.
• The individual “owns” his or her career.
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Critical Career Skills
• Professionalism• Know-How• Customer Relations
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Professionalism
• Attitude• Appearance• Accountability• Adaptability
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Attitude is everything
“Your attitude, not your aptitude, will determine your altitude. “
Zig Ziglar
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Appearance
Just Thirty Seconds
Social psychologistsstudying the impact of image have determined that’s how long it takes
for someone meeting you toform a whole laundry list of impressions about your character and abilities.
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Dress for Success
• Dress appropriately for the role.
• Remember the age, viewpoints and values of your customers.
• When in doubt – don’t!
• Body jewelry and body art are optional.
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Which is not like the others?
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Accountability/Adaptability
• Work ethic.• Willingness to
learn.• Responsibility.• Reflection.
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Know-How
• Communication Skills• Emotional Intelligence• Critical Thinking Skills
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Communication Skills
• Personalize the interaction.
• Be articulate.• Avoid negative
language. • Exercise old-
fashioned manners.
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Telephone Skills
• Identify yourself and the company or department.
• Maintain a normal and smooth voice tone.
• Speak numbers slowly and clearly.
• Listen closely.
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Written Communication
• Use proper grammar.• Avoid slang.• NTM.• Use complete
sentences.• Visual presentation
creates impact.• Correct spelling.
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Emotional Intelligence
• Self-awareness.• Self-management.• Social awareness.• Relationship
management.
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Critical Thinking
• Applying previous experience to a current situation.
• Recognizing cues and taking appropriate action.
• Thinking through actions and potential outcomes.
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Customer Relations
• It’s About the Experience!
• Create powerful impressions.
• Be a Brand Ambassador.