Transline Onsite ManagementModel Template

Who We Are

Founded in 1989 by joint-CEOs, Paul Beasley and Jon Taylor, the Transline Group nowspans more than 100 sites across the UK, as well as having mature operations in Ireland,Eastern Europe, Canada, Thailand and Dubai.

In 2012, Transline Group launched its Canadian (Transline Group Canada) division afterbeing invited by one of its largest clients to operate at their new facility in Toronto, ON.

In 2017, Transline Group merged with Nexus Group in order to further solidify themselvesas a staffing industry leader.

Canadian Presence (Greater Toronto Area)

Recruitment Centre

Onsite Account

Branch Supported Account

Onsite Delivery andService Benefits

Onsite Management Benefits

Transline Group believes in implementing Onsite Management models for our various clients. This allows our Recruitment and Account Management teams to understand the client business and become part of their respective teams.

Benefits of this approach include: Recruitment: Full understanding of the job functions and being able to identify the best fits for the roles. Reduce turnover / training costs with focused candidate onboarding and orientation. Involved in and hold meetings / walks on floor to discuss actionable items with associates (i.e. Performance, Conduct, etc.)Town hall style announcements and meetings with associates.Host feedback sessions / feedback suggestion box. Live direct contact for any queries/escalations. Real time attendance management and (employee check ins/outs). Attendance reported directly to client operations at start of shift, Supervisors involved thoroughly throughout shift assisting with day to day operations and redeploying associates across lines as needed.Trusted relationship between Onsite Management team and Client Operations Team.Involved in weekly meetings and in daily communication with internal team.

Performance / Employee Management & Engagement

Key benefits of the Onsite Management Model is the use of Productivity Supervisors / Shift Coordinators, this allows us to proactively and positively impact:

Employee Orientation / Pre-start Training.Working with client operations, job training for new employees.Monitor H&S, GMP’s (in accordance to client requirements).Track employee performance and productivity.Provide coaching or re-training.Monitor employee conduct – attendance, tardiness, behaviour (provide coaching or disciplinary action if needed).Working with client operations teams, ensure productivity, conduct, H&S and overall employee performance is to standard.Increase employee retention by coaching any behavioural or performance issues.

Onsite Service Model Examples

Example Model 1:• Onsite Structure has:

• Onsite Account Manager:• Responsible for employee management,

administrative duties, HR functions, new hire orientation / H&S GMP Training (including HACCP), recruitment functions and client relations.

• Daily, Weekly, Monthly client reporting.

• Onsite Recruitment Specialist:• Full cycle recruitment for the locations.

• Productivity Supervisors:• Monitor new hire performance progression,

ensure employees are reaching productivity targets, report and review productivity on a Daily, Weekly and Monthly basis for the workforce.

• Monitor H&S engagement and provide coaching when needed.

• Monitor attendance and employee compliance.

Example Model 2:• Onsite Structure has:

• Onsite Account Manager:• Responsible for employee management,

administrative duties, HR functions, new hire orientation / H&S GMP Training (including HACCP), recruitment functions and client relations.

• Daily, Weekly, Monthly client reporting.

• Branch Recruitment Team:• Full cycle recruitment for the locations.

• Shift Coordinators:• Responsible for scheduling based on labour

forecasting from the client.• Monitoring new hire training (GMP’s / H&S)

and orientating them to the production lines.

• Monitor attendance and employee compliance.

Reporting andDeliverables

Reporting and Deliverables (Customizable to Client Needs)

Daily: Real-time Attendance / Labour Fulfilment Reporting to Transline & Client Operations. Daily / Shift FLASH Report sent at shift start – sent to Client Supervisory, Operations, Scheduling, Finance and Transline Management Team. Indirect Hours Summary sent at the beginning of each shift for previous day (also sent Weekly and added to the Monthly Cost & Hours Report) – sent to Operations. BioPanel Attendance Report sent to the Finance / Operations teams each day / week (for backup for invoicing). Productivity Reports / Performance tracking for lines or work teams.

Weekly:Daily Cost Report sent weekly – sent to Client Operations, Scheduling, Finance and Transline Management Team. Monthly Cost & Hours Report – sent to Client Operations, Finance and Transline Management Team. Performance Tracker / KPI tracking for associates.Health & Safety and other recordables.

Monthly / Quarterly:Monthly / Quarterly Tracking and/or Review for Accountabilities – Labour Supply, Attendance, Performance, H&S, Turnover, etc.

BioPanel - Time and Attendance System

Transline partnered with BioPanel systems to manage all back officeoperations. In essence, BioPanel will become the single platform for Clientto view management information about Hours and Spend, Usage Patterns (i.e. tardinessissues), labour fulfilment and compliance.

BioPanel takes time and attendance to the next level offering clients fullvisibility of Transline’s Labour Supply, Cost and Employee Engagement etc.

BioPanel provides key data for operational, financial and Managerial use.

Data can be exported to external systems and imported from external systems to create a unique data solution.

BioPanel - Time and Attendance System

https://vimeo.com/translinegroupuk/review/102317256/a9beff0241

Please click the link below to review our BioPanel System

Performance Tracking / Reporting

- Weekly Productivity Trackers for Associates

- Weekly Productivity Review meetings w/ Client Operations and Transline Supervisors

- Monthly Reporting for Productivity and Year to Date tracking.

Sample – YTD Productivity Tracking in a Monthly Review Package

Sample – Weekly Productivity Tracking (can be sent Weekly)

Performance Tracking / Reporting

https://vimeo.com/translinegroupuk/review/84958605/6723a5c6a5

Please click the link below to review our Performance Monitoring System

Attendance Tracking / Reporting

- Real-time Attendance / Absenteeism tracking

- Employee coaching to reduce absenteeism issues

- Weekly and monthly reporting to ensure attendance targets are met.

Sample – YTD Absenteeism Trends in a Monthly Review Package

Sample – Attendance Tracker for associates

Other Reporting / Tracking Available

Daily / Weekly / Monthly / Quarterly Fill Rates:• Breakdowns of Labour Supplied / Required• Can be reported Daily, Weekly, Month and Quarterly

Retention / Turnover Tracking – Weekly, Monthly, Quarterly and YTD Tracking• Week by Week Breakdowns• Reasons for Departure Tracking• Turnover Pattern Identification and Preventative Measures

Health & Safety Recording:• First Aid Logs / Tracking• Health & Safety incident tracking / injury tracking• Working with client teams as part of JHSC• H&S, HACCP, GMP Training tracker for all staff

Daily / Weekly / Monthly Hours & Cost Reports:• Daily, Weekly and Monthly Breakdowns for Hours, Spend and Labour Costs• Reports can be used for Billing/Invoicing reconciliation

Customizable Reports:• Additional reports can be created or customized based on the client needs and

requirements.

OnsiteRecruitment

Process

Onsite Recruitment Process

Candidate Sourcing / Application

Candidate Screening

Onsite Tour / Pre-Assessment

Interview, Registration, References & Testing

Selection & Onboarding

New Hire Orientation

1st Working Day

Pre-Placement

Pre-Start Training - HACCP, GMP, New Hire Orientation

Placement

Proactive Recruitment

Proactive Recruitment:• Maintain minimum target of interviews on a weekly basis specifically for Client

(based on KPI expectations).• Early confirmations and re-confirmations to keep candidates ‘warm’ and

available.• Overbooking candidates to cover potential no-shows.

Partnerships with local employment centres / community outreach.Referral Bonus Program. Creative advertising methods – electronic communication (email / SMS), social media, online advertising etc.

Sample – Recruitment KPI Workbook

New Hire Orientation / Pre-Start H&S Training

For Client new hires, the pre-start Orientation / H&S Training will include:

Another tour of the facility with the New Hire Orientation GroupOrientation Package / Presentation that includes:• Employee Rules & Regulations (Workplace Violence & Harassment, Attendance,

Conduct, etc.).• Health & Safety Training (OHSA, Employer & Employee Responsibilities and

Rights, Job Specific / Site Specific H&S Rules and Regulations)• HACCP Training (for Food Safety Regulations, compliant to CFIA Regulations)• GMP / PPE Training• Basic Job Duty Training• Any other Client required content• New hires then complete a 30 question general knowledge quiz to ensure the

content of the training was understood and interpreted.

NOTE – Only new hires who successfully complete New Hire Orientation will be allowed to start.

Currently Used Training Programs

Programs we have experience training and orientating employees on:

Conveyor Safety

Deliveryand

Team Structure

Account Management Structure

Transline Operations

Team

Onsite Account Manager

Branch

Support

Onsite representatives would report and have accountability to the Operations Manager.

Team Structure / Responsibilities

Human Resources / Recruitment Roles and Responsibilities: Onsite Human Resources Coordinator:

Administrative / HR tasks (i.e. Maintaining employee files, compliance documents and tracking, onboarding / orientation, handling of employee queries).Payroll functions (Weekly Payroll, maintaining payroll files, handling of employee queries re: payroll).Recruitment (full cycle recruitment duties).New Hire Orientation / GMP / HACCP / H&S Training

Recruitment Specialist:Recruitment (full cycle recruitment duties).Sourcing, screening, selection and onboarding or candidates.Note – this resources can be allocated to Production once a core staff has been established.