TransLink

Open Board Meeting

March 30, 2016

CEO Report Cathy McLay, TransLink CFO

Ensuring Safety & Security

Modernizing B.C. Rapid Transit

Company

Increasing Ridership

Improving Customer Service

and Experience

Building a Performance

Measurement Culture

$ $

• Moody’s reaffirmed our credit rating – Aa2 Stable

“The Aa2 rating assigned to the South Coast British Columbia Transportation Authority ("TransLink") reflects the authority's strong market position as the main provider of transportation services in the Greater Vancouver region with a robust ridership, access to a diverse set of revenue sources, including its status as a taxing authority, and solid governance and management practices requiring balanced operating budgets."

Building Public Trust and Confidence

Questions?

Coast Mountain Bus

Company Report Haydn Acheson, President &

General Manager

Safety and Security

Customer Service and Experience

Questions?

Update from BC Rapid Transit

Company Vivienne King, President &

General Manager

Safety and Security

• Safety Management System

Maintenance

• State of Good Repair

Customer Service

• Motivated and passionate employees delivering ‘brilliant’ customer service

2016 Initiatives

• “If you can’t measure it, you can’t manage it.”

Questions?

Transit Police Report Doug LePard, Transit Police Chief

What We Do

Transit Police officers have the same authority and powers as other jurisdictional police in BC:

• Reduce crime and disorder

- Crime Prevention

- Crime Detection

- Criminal Apprehension

- Investigative Follow-up

• Improve the perception of safety on and around public transit

• Improve the overall quality of life on and around public transit

• Improve customer service and customer satisfaction

• Issue violation tickets for fare evasion and other infractions

2016 Initiatives

Sexual Offending

Mental Illness

System Resiliency

Workplace Violence

Service Delivery Model

Crime Statistics

Arrests

420 36%

744 64%

Warrants and RTCCs (2015)

Warrants RTCCs

See Something, Say Something!

Non-emergency Reporting: • 87-77-77 SMS Text Line

text messages are received by our operators 24/7 who can respond immediately

• OnDuty App connects all Transit Police channels into

one single mobile application

Name the Puppy Contest

Meet our newest recruit!

Transit Police is pleased to announce that a name was selected for our new explosives detection dog.

• The winning name for our newest recruit, a one year-old, female, chocolate lab is Kona.

• Over 640 contest submissions were received from Fort St. John to Sooke and everywhere in between.

Questions?

Audit Committee

Financial Update Christine Dacre, Vice-President

Funded Revenue

Funded Expenses

Consolidated Revenues

CONSOLIDATED REVENUES

Year ended December 31YTD

2015

YTD

2015

($ thousands) ACTUAL BUDGET Fav/ (Unfav) %

Revenue

Taxation 772,722 756,456 16,266 2.2%

Transit 511,445 519,214 (7,769) (1.5%)

Government transfers 228,943 98,992 129,951 131.3%

Golden Ears Bridge tolling 48,444 43,580 4,864 11.2%

Interest Income 34,381 33,353 1,028 3.1%

Amortization of Deferred Concessionaire Credit 23,273 23,337 (64) (0.3%)

Miscellaneous 6,102 3,489 2,613 74.9%

Sub Total Continuing Operations 1,625,310 1,478,421 146,889 9.9%

Gain on Disposal 2,340 9,388 (7,048) (75.1%)

Total Revenue (PSAB) 1,627,650 1,487,809 139,841 9.4%

Revenue Funding Adjustments (260,658) (132,219) (128,439) 97.1%

Total Funded Revenue 1,366,992 1,355,590 11,402 0.8%

Budget Variance

Consolidated Expenditures

CONSOLIDATED EXPENSES

Year ended December 31YTD

2015

YTD

2015

($ thousands) ACTUAL BUDGET Fav/ (Unfav) %

Expenditures

Bus Division 643,484 653,591 10,107 1.5%

Corporate operations 80,866 76,930 (3,936) (5.1%)

Rail Division 268,311 266,563 (1,748) (0.7%)

Roads & Bridges 71,246 87,940 16,694 19.0%

Transit Police 33,136 33,263 127 0.4%

Amortization of Capital Assets* 168,290 171,321 3,031 1.8%

Interest* 167,902 166,546 (1,356) (0.8%)

Sub Total Continuing Operations 1,433,235 1,456,154 22,919 1.6%

Corporate - onetime 32,053 29,672 (2,381) (8.0%)

Total Expenditures (PSAB) 1,465,288 1,485,826 20,538 1.4%

Expenditure Funding Adjustments (98,527) (112,241) (13,714) 12.2%

Total Funded Expenditures 1,366,761 1,373,585 6,824 0.5%

Budget Variance

2015 Audited Consolidated

Financial Statements

2015 Statutory Report

2016 Property Tax and Replacement Tax

Bylaws

Property Tax = $323 million

Replacement Tax = $ 18 million

Total $341 million

The average homeowner will pay $244.40 to TransLink, which is $3.42 more than in 2015.

Questions?

Risk & Capital Committee

Update on Capital Projects Sany Zein, Acting Vice-President

• 6km Tunnelled Extension of Millennium Line – VCC to Arbutus

• 6 New SkyTrain Stations • New SkyTrain O&M Centre • Business cases to the Federal and

Provincial governments in 2016

Regional Priority: Millennium Line Broadway

Extension Project

Regional Priority: South of Fraser Rapid Transit

• Two New Light Rail Transit Lines - 10km Newton-Guildford Line - 17km Surrey-Langley Line

• 19 New LRT Stops • New LRT O&M Facility • Business cases to the Federal and

Provincial governments in 2016

Regional Priority: South of Fraser Rapid Transit

Project

State of Good Repair Priority: Pattullo Bridge Rehabilitation

• Deck rehabilitation work will start in late April 2016

• Capacity reduced to 1 lane in each direction for 5 months

• Some full closures (weekends and overnight)

• Traffic mitigation plan

• Significant traffic disruption is expected

Deck Rehabilitation Work

Regional Priority: Pattullo Bridge Replacement

• MoU with Surrey and New Westminster

• Business cases to the Federal and Provincial governments in 2016

• Procurement Readiness by fall 2017

• Funding to be included in the next Investment Plan

• New bridge by late 2022 / early 2023

New Pattullo Bridge

Major Road Network

Amendment Bylaw

Questions?

Compass Update Lloyd Bauer, Vice-President

Recent Program Highlights

48

We are continuing our approach of a phased roll-out, which is working effectively.

• Over 700,000 Compass cards active on system, original target was 500,000.

• 300,000 unique cards tapped on the system each business day.

• Completed installation and activation of all Compass Vending Machines for card and ticket sales at all locations (over 450 machines).

• Conversion of all monthly passes, no longer selling FareSavers.

• Staged gate closure underway with 77% gates closed, demo full gate closures occurring with attendants present.

• Preparing for full gate closure week of April 4th.

Compass vs. Traditional Sales

49

Compass vs. Traditional Sales

50

• Stored Value sales replace FareSaver usage

51

Legacy Media

Compass Media

Transition – Fare Media and Gates:

• Full transition to Compass cards/tickets

• Marketing and Communication focus on gate closure, assistance at gates, bus transfers require Compass for rail travel

• BCRTC Brentwood and ProTrans monitoring stations in operation

• Staged closure of remaining gates

• Begin Access Transit HandyDART move to Compass

• Project remains on budget

Challenges

• Final stage now

– supporting transition of final customer group

• Access Transit HandyDART

– Upcoming introduction of Compass Cards to HandyDART customers

• Gate Closure

– Attendant coverage during transition when station gates fully closed

– Assessing challenge of some customers in physically tapping a card

– Open accessible gate during transition when attendants not present, fare enforcement challenge on open gates

52

Questions?

Stakeholder Relations and

Service Committee

Planning and Policy Update Tim Savoie, Vice-President

Transit Network Review & Consultation

The 2015 Transit Network Review aimed to:

• Better meet customer needs through system efficiencies

• Maximize ridership

• Provide new connections

• Ease overcrowding

• Improve productivity of the system within our current resources.

• Integrate bus service with new services like the Evergreen

Extension

Transit Network Consultation

Recommendations

• Changes will provide new connections, ease overcrowding

and improve productivity of the system within current

resources

• These changes will be rolled out through service changes

that occur four times a year to bring more service to more

customers.

• Spring / Summer 2016 implementation

• Changes to be coordinated with implementation of Evergreen

Extension

Questions?

Human Resources and

Governance Committee

Response to Prior Public

Delegations

Public Delegations

Thank you