transportation company delivers through a bbs process
DESCRIPTION
Remember when transportation safety programs consisted primarily of safety committee members conducting stealth observations? Learn how a major delivery company with more than 350,000 employees and 2,400 safety committees in the United States dragged its safety program out of the Dark Ages and into the light of a behavior-based safety (BBS) program. Observe the clear benefits of instituting a behavior-based observation and feedback process used by both management and hourly employees. Discuss how the process has evolved and the challenges were overcome. Learn how your safety committees can build job-specific observation forms and your observers be trained to develop a critical eye and provide useful feedback. Find out how to collect important safety data and use it to support your crash- and injury-reduction plans. Learning Objective: -Adopt techniques to analyze safety data. -Determine how to provide and track meaningful safety feedback for managers and employees. -Assemble training exercises, observation forms, percent-safe reports and forms used to track the overall BBS process.TRANSCRIPT
![Page 1: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/1.jpg)
Page 1
Recording of this session via any media type is strictly prohibited.
Page 1
Transportation Company Delivers through a BBS Process
Steve Vaughn, Global H&S ManagerUPS (Retired)
Kay Parker Paul, Technical DirectorLiberty Mutual Insurance
![Page 2: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/2.jpg)
Page 2
Recording of this session via any media type is strictly prohibited.
• Steve VaughnUPS - Global Health & Safety (Retired)38 Years of ServiceComprehensive Health & Safety Process Employee Injury Prevention
• Kay Parker Paul, MSPH, CPE, CSPRisk Consulting Technical DirectorLiberty Mutual Insurance21 Years Consulting Service – BBS, Ergonomics, Manual Material Handling
![Page 3: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/3.jpg)
Page 3
Recording of this session via any media type is strictly prohibited.
What to Expect
• Adopt techniques to analyze loss data• Learn to develop a customized behavior
based safety process• Learn how to provide and track meaningful
feedback for managers and employees• Adopt methods to measure the quality of the
feedback
![Page 4: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/4.jpg)
Page 4
Recording of this session via any media type is strictly prohibited.
Purpose of this SessionExplore the history of the company’s Observation
Process within their Health & Safety Process structure.
Review the safety committee members involvement in:• Analyzing loss trends and developing observation forms,• Using observation data to develop action plans,• Conducting observations and providing quality feedback,• Evaluating and tracking the quality of feedback.
![Page 5: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/5.jpg)
Page 5
Recording of this session via any media type is strictly prohibited.
Health and Safety Process
![Page 6: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/6.jpg)
Page 6
Recording of this session via any media type is strictly prohibited.
Evolution of the BBS Process
![Page 7: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/7.jpg)
Page 7
Recording of this session via any media type is strictly prohibited.
In the Beginning…Job Hazard Analysis
“Observations”- Things out of Place- Work Process Interruptions- Materials Handling- General
chance takinghorseplayrunning
- Job Methods vs. “knowledge”
![Page 8: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/8.jpg)
Page 8
Recording of this session via any media type is strictly prohibited.
Evolving…
Job Hazard Analysis
![Page 9: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/9.jpg)
Page 9
Recording of this session via any media type is strictly prohibited.
Continuing to Evolve…
4:1 Process Observation Form
![Page 10: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/10.jpg)
Page 10
Recording of this session via any media type is strictly prohibited.
The Evolution of … the Observation Form
From corporate driven observation forms….
To locally created Observation Forms based on the operation’s (worksite) loss analysis
![Page 11: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/11.jpg)
Page 11
Recording of this session via any media type is strictly prohibited.
Employee Injury Analysis By Job Class
![Page 12: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/12.jpg)
Page 12
Recording of this session via any media type is strictly prohibited.
Employee Injury Analysis for Driver
![Page 13: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/13.jpg)
Page 13
Recording of this session via any media type is strictly prohibited.
Job Methods Analysis for Driver
![Page 14: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/14.jpg)
Page 14
Recording of this session via any media type is strictly prohibited.
Determining Loss Trends/Action Plans
From the analysis:•Falls accounted for 25% of the injury frequency.•Lifting and Lowering injuries accounted for 37% of the costs.
![Page 15: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/15.jpg)
Page 15
Recording of this session via any media type is strictly prohibited.
Creating a Customized Observation Form
. Job Specific
Loss Trends
Job Methods (Behaviors)
![Page 16: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/16.jpg)
Page 16
Recording of this session via any media type is strictly prohibited.
Customized Observation Form
![Page 17: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/17.jpg)
Page 17
Recording of this session via any media type is strictly prohibited.
Self Check Cards
![Page 18: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/18.jpg)
Page 18
Recording of this session via any media type is strictly prohibited.
The Evolution of … the Customized Observation Form
![Page 19: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/19.jpg)
Page 19
Recording of this session via any media type is strictly prohibited.
Once We Have Created Our Observation Form
Training Opportunities•Classroom•Safety Committee meetings•Pre-operations meeting•Side-By-Side/in operation
![Page 20: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/20.jpg)
Page 20
Recording of this session via any media type is strictly prohibited.
Observation Process – Looking to the Future
Quality Feedback
•Communication Skills
![Page 21: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/21.jpg)
Page 21
Recording of this session via any media type is strictly prohibited.
Reinforcing / Changing BehaviorsWhat is said and How it is said
What are we talking about?•State the safe or at-risk behavior from the observation form
Talking with the employee – not at them•Maintain good eye contact•Demonstrate a good tone of voice•Ask the employee open ended questions
It’s Personal•Tell the employee how he/she felt about performance•Use "I" statements
WIIFM•Why use the method - benefits and/or consequences of the behavior•Discuss how the safe or at risk behaviors affects others
![Page 22: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/22.jpg)
Page 22
Recording of this session via any media type is strictly prohibited.
Quality Feedback
Role Play Training
VideoScenarios
Assessments in operation
![Page 23: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/23.jpg)
Page 23
Recording of this session via any media type is strictly prohibited.
Data Collection & Analysis
![Page 24: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/24.jpg)
Page 24
Recording of this session via any media type is strictly prohibited.
Data Collection & Analysis
![Page 25: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/25.jpg)
Page 25
Recording of this session via any media type is strictly prohibited.
Action Plans from Observation Data
![Page 26: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/26.jpg)
Page 26
Recording of this session via any media type is strictly prohibited.
Impact of Observations on Injury Trends
![Page 27: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/27.jpg)
Page 27
Recording of this session via any media type is strictly prohibited.
Completed Observation Form Quality Review
![Page 28: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/28.jpg)
Page 28
Recording of this session via any media type is strictly prohibited.
Quality Feedback AssessmentSide-By-Side
![Page 29: Transportation Company Delivers through a BBS Process](https://reader036.vdocument.in/reader036/viewer/2022081404/55859338d8b42ad06d8b4a32/html5/thumbnails/29.jpg)
Page 29
Recording of this session via any media type is strictly prohibited.
Post Observation Interview