transportation information: what comes next? robert c. johns, director center for transportation...
TRANSCRIPT
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Transportation Information: What Comes Next?
Robert C. Johns, Director
Center for Transportation Studies
University of Minnesota
Knowledge & Library Connectivity Conference: MTKN Fifth Annual Meeting and Transportation Library
Connectivity Pooled Fund Study Consortium
October 19, 2005
Kansas City, Missouri
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Tremendous Progress
• Minnesota Planning Meeting
• Wisconsin Conference
• NCHRP Scoping Study
• TRB Policy Study
• Pooled Fund Project
• Today: A Perspective on Future Directions
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T.S. Eliot
“Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?”
(From the poem by T. S. Eliot, The Rock)
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Influential Thinkers
• Peter Drucker: Knowledge Worker• Peter Senge: Learning Organization• Andrew Van de Ven: Innovation Journey• Richard Florida: Creative Age
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Technology Evolution
• IBM 360, Service Bureau
• Personal Computer, VisiCalc
• Word Processing Centers, Early E-mail
• Voicemail, Pagers
• Internet E-mail, World Wide Web
• Cell Phones, PDAs
• Blackberries, Treos
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Information in Context (DIKW)
• Data
• Information
• Knowledge
• Wisdom
(From Harlan Cleveland)
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Key Players
• Data: IT Professionals
• Information: Librarians, Writers, Analysts
• Knowledge: Transportation Professionals, Managers
• Wisdom: Executives, Managers
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Use of Information in Decisions
• Data and Information Staff are Resources to Professionals
• Professionals Use Data and Information to Enhance Knowledge and Propose Actions
• Managers Use Proposals by Professionals to Recommend Options
• Executives Use Wisdom to Choose Directions• How to get Executive Support for Library
Activities?
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Importance of Relationships
• Executive’s Wisdom Influenced by Source of Recommendation (Trust)
• Professionals Influenced by Peers in their Network (AASHTO, TRB, etc.)
• Example: Rural Safety Center in SAFETEA-LU
• Key Question for Executive Support: What is Relationship of Librarians to Professionals?
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CTS Information Activities
• Researchers Produce Data, Information and Recommendations
• CTS Goal is to Influence Knowledge of Professionals and Managers
• Complaints of Ivory Tower, Theory• Strategy: Integrated Set of Information
Activities• Success Gains Support of Executives
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Making Information Available
• Both Hard Copy and Electronic Information
• Summaries by Technical Writers
• Newsletters
• Web Sites
• Translations
• Press Releases
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Enhancing Relationships• CTS Committees of Researchers and
Professionals• Seminars, Workshops, Conferences• Technical Advisory Panels• Executive and Management
Committees• CTS Relationships with Decision-
Makers
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CTS Example
• Completion of Research Report• Design of Research Web Pages• Customer Database for Mailing Lists• Summary Articles in E-News and Web• Links to Web Site for PDF and Browsing• Subscription Page for Other Newsletters• Seminar, Conference Session• Press Release if Appropriate
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Disciplines Required for Success
• Technical Writers• Graphic Designers• Librarians• IT Professionals• Conference Planners• Facilitators/Trainers• Public Relations Staff• Leaders with Connections
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Challenges and Risks
• Costs/Priority
• Integration of Disciplines
• Electronic Security
• Mistakes
• Customer Impacts
• Changing Technology/Roles
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Future Directions
• Library Services Infrastructure
• Collection, Cataloguing, Reference
• Electronic Access/Searches
• Essential But Not Enough
• Also Need Proactive Information Activities
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Future Directions
• Expand and Define Role of Librarians• Provide Value to and Enhance Relationships
with Professionals• Integrate Information Disciplines • Educate Management Hierarchy• Give Visibility to Executive Champions• Influence/Monitor Changes in Terminology,
Education, etc.• Embrace Team Leadership
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Margaret Mead
• “Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.”