TransportationDirectory

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Community Resource Services

2014

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Transportation is often difficult to find in Los Angeles. The following directory was developed to explain public transportation options that are available in the San Fernando Valley. Please read the following information carefully since some of the programs have very specific criteria and a two-step application process.

The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

The Child and Family Guidance Center is a LA County Department of Mental Health (DMH) contractor that provides Specialized Prevention and Early Intervention (PEI) services to children, transition age youth, and adults utilizing evidence based treatment interventions (EBPs) that are consistent with LAC/DMH Mental Health services Act (MHSA). The Center also provides families with access to a comprehensive continuum of services depending on the needs of the family ranging from once a week; time limited mental services (PEI) to intensive in-home services that are delivered several times a week with 24-7 availability for crises. The Community Resource Services is a division dedicated to improving the quality of life for special needs children and their families by helping them to locate, access and effectively use essential community health and social services.

Table of Contents I. General Transportation Services 2

1) Metropolitan Transportation Authority and Metro Rail (MTA) 2

2) Transit Access Pass (TAP) Service Center 2

3) Student TAP ID Card 3

4) College/Vocational TAP ID Card 3

5) Metro School Pool 3

II. Transportation Services for Senior Citizens 4

1) Senior TAP ID Card 4

2) Cityride 4

III. Transportation Services for Children or Adults with Special Needs 5

1) LACTOA Disabled TAP ID Card 5

2) Cityride 5

3) Access Paratransit 5

Important Numbers Metro Reduced Fare Office

MTA General Questions….. (800) 266-6883 TAP ID Card……………….(866) 827-8646 MTA Reduced Fare……….. (213) 680-0054 Cityride……………………..(818) 808-7433 Access Paratransit…………. (800) 827-0829

Mail Stop 99-PL-4 One Gateway Plaza Los Angeles, CA 90012 (213) 680-0054 www.metro.net/reducedfares

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

I. General Transportation Services

1) Los Angeles County Metropolitan Transportation Authority and Metro Rail (MTA) (800) 266-6883 www.metro.net MTA offers many bus lines in the San Fernando Valley. A one-way base fare cost $1.50. However, you may purchase tokens in packs of 10 ($15.00), the TAP ID Card, and monthly bus passes at all Metro Customer Centers and more than 400 other locations including Cash It Here, Nix Check Cashing, Ralph’s, Pavilions, Pay It Back Cashing and Vons. Metro offers you the convenience of purchasing your Metro Passes online. Base Fare Required for each boarding. Buying a pass is often less expensive than paying the $1.50 base fare.

$ 1.50 ($.55 for senior/disabled)

Metro Day Pass Good for local travel all day.

$ 6

Weekly Pass Available in advance starting on Thursdays.

$ 20

Monthly Pass Available in advance starting on the 25th of the month.

$ 75

Token Valid for base fare and sold in bags of ten.

$ 15

2) Transit Access Pass Card (TAP ID Card)

(866) 827-8646 www.taptogo.net

Tap is the new, convenient way to pay your fare. It's a durable plastic card with an electronic chip inside that you use again and again. TAP cards have replaced all Metro paper passes and stamps and their cost is $2. With TAP, you can:

• Buy Online or in person. You can purchase or replenish a TAP card online, or in person at one of the many TAP sales locations. Visit taptogo.net and search by city name or zip code to find the location nearest you.

• Buy Automatically. Just sign up for Autoload and your pass will be purchased and loaded onto your TAP card automatically each month.

• Protect Your Balance. With free Balance Protection, you won't need to worry if your card is lost or stolen. Just fill out a one-time form; then, every time you reload your card, your balance will be guaranteed. Visit taptogo.net, log in as a new or existing user and protect your balance. Balance protection forms are also available at Metro Pass sales locations.

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

4) Student TAP ID Card (K-8 and 9-12) Monthly $24 www.metro.net Applications for Student TAP cards are available online, Metro Customer Centers and select schools. Once the TAP application is completed and submitted, a student can expect to receive a TAP card in 6-8 weeks. Students in grades 9-12 are required to provide an accompanying school photo ID when applying for and when riding with a Student TAP card.

5) College/Vocational TAP ID Card Monthly $36 www.metro.net To qualify for a College/Vocational discount, you must complete the College/Vocational TAP ID application available at select schools, Metro Customer Centers or online. Submit the completed application at any Metro Customer Center or mail it to the Metro Reduced Fare Office. Upon receipt of your College/Vocational TAP ID, you can load a reduced-rate pass onto your TAP card every month at any Metro Customer Center or area pass vendors. Undergraduate and graduate students must provide proof of enrollment in an accredited school in Los Angeles County for a minimum of 12 units or 12 hours of in-classroom study per week for a minimum of 3 consecutive months. If you are enrolled in a summer program that meets for less than 3 months and/or 1 unit, you can still qualify only if you met the eligibility requirements in the preceding spring term.

6) Metro School Pool (213) 922-2811 Commute Services www.metro.net Metro School Pool helps alleviate traffic at your school by providing free information and tools to help parents form carpools and get to school. Metro School Pool is a voluntary program, so there is no obligation to parents and no liability for schools. It’s easy to get started, just fill out the Metro School Pool Enrollment Form online. Metro will send you all the School Pool materials needed to launch a successful program. There are two ways to run School Pool:

• A customized School Pool Directory, which will sort participants by either Streets or City/Zip Codes.

• Or, Metro can provide match lists, which contain the names and phone numbers of families at your school who are interested in carpooling on a regular basis or in case of an emergency. Contact information is confidential and will not be shared. At least 50 surveys are required per school for successful matching.

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

II. Transportation Services for Senior Citizens

1) Senior TAP ID Card Monthly $14 www.metro.net Seniors 62 years or older qualify for a Senior TAP ID Card. There is no charge for the card itself, but you must supply a full-face photo along with valid ID showing proof of age (California ID, California Drivers License, passport, or a birth certificate accompanied by any photo ID). You can apply for your Senior TAP ID Card at any Metro Customer Center. Seniors may also mail in copies of the required documentation and a full-face photo to the TAP Service Center. You can get an application online.

2) Cityride P.O. Box 866003 Los Angeles, CA 90086 (818) 808-7433 www.ladottransit.com Cityride is a program for seniors ages 65 or older or people with mobility impairment that live in the City of Los Angeles. The program offers Cityride participants reduced costs for the purchase of L.A. permitted taxi rides or Cityride Dial-a-Ride van services. Once registered, you are eligible to receive $42 in fare value each quarter for a payment of $21 or $9 for low-income participants. To qualify for the low rate, a copy of your Medi-Cal card or Supplemental Security Income award letter is required. How to apply

You can apply by calling Cityride for an application at (818) 808-7433, online at www.ladottransit.com, or by going to your local Senior Center and picking up an application in person. Using Fare value for Cityride Dial-A-Ride

The Cityride Dial-a-Ride service offers City residents a shared ride in a van; these vehicles are lift-equipped and are identified by the “Cityride” logo. A one-way trip based on miles and shared ride will cost from $2 to $8 in fare value. To schedule your trip you will need to call a day ahead to make your reservation. You will be asked several questions regarding your address and location you are being taken to. Be prepared to answer these questions. Service hours for trips are Monday through Friday between 6:30am and 4:30pm. If you need an attendant to ride with you, that person will ride for free. For Dial a Ride reservations call (818) 908-1901 and to cancel your ride call (818) 904-9353. Using Fare value for Taxicab rides

When using your Cityride card for a taxi, you may use up to $12 in fare value per trip for taxi fare payment. The minimum charge is $4, and if your taxi fare is over $12 you must pay the difference. Taxicab rates are currently $2.85 at the flag drop, plus $2.70 per mile. For taxicab reservation you can call City Cab (818) 780-1000 or United Taxi of San Fernando Valley (800) 290-5600.

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

III. Transportation Services Available for Children or Adults with Special Needs

Metro's Reduced Fare passes are available to individuals with special needs. To obtain these services the first step is to apply for a LACTOA TAP ID Card.

1) LACTOA Disabled TAP ID Card Monthly $14 You may qualify for a TAP ID Card if you are and adult or child receiving Social Security Disability, or if you are a student and currently enrolled in a Special Education Program. To obtain your LACTOA Disabled TAP ID Card, you must provide proof of eligibility, such as a copy of your SSI award letter, and for students, a letter from the Special Education teacher on school letterhead verifying enrollment. Applicants must complete an application, send in a full-face photo (1 by 1 inch photo, or 2 by 2 inch photo), required documentation and a $2 processing fee to any Metro Customer Center or mailed to Metro Reduced Fare Office. You can get an application online.

2) Cityride P.O. Box 866003 Los Angeles, CA 90086 (818) 808-7433 www.ladottransit.com Cityride is a program that also serves individuals with disabilities. If you have a Disabled TAP ID Card, you are then eligible for Cityride services. You pay approximately $21 ($9 if you are low-income) for a card with fare value of $42. This fare value can be used for trip rides on the Cityride van and/or taxi services. (See page #6 for more program details.)

3) Access Paratransit P.O. Box 71684 Los Angeles, CA 90071 (800) 827-0829 Customer Service (323) 780-9777 Access Transit Evaluation Center www.asila.org • Access Paratransit was developed to serve the transportation needs of individuals with special

needs that prevent them from using traditional public transportation systems. • You will be eligible for Access Paratransit if you have physical or emotional difficulties that

prevent you from: getting to and from a bus stop; boarding, riding or getting off at a standard bus stop; recognizing the right stop; or transferring from one bus to another. The eligibility is not based solely on the disability, age, or medical diagnosis. It is based on the person’s ability. The application for this service is available online.

• Access Paratransit is a van service that will come to your home (curb-to-curb service). Each

one-way trip on Access cost varies from $2.25 to $3.00. Riders must pay drivers with exact cash.

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

• If you feel you are eligible for Access Paratransit, you need to contact Access Customer

Service to obtain an identification number before scheduling for a Transit Evaluation appointment. Call Customer Service at (800) 827-0829, inform the Customer Service Representative that you have reviewed the application online and need to obtain an identification number. After getting the identification number you can schedule a Transit Evaluation by calling Access Transit Evaluation Center at (323) 780-9777. You cannot schedule an appointment without the ID number.

• You will be offered the next available appointment. Appointments are offered in English and

Spanish. • Access Paratransit will provide free transportation to and from your appointment, if needed. If

you request transportation you will be given a morning or afternoon appointment and called the day before the appointment with your pick up time and the time of your appointment.

• The Transit Evaluation lasts approximately 45 minutes. Within 21 days after completing the

Transit Evaluation, you will be notified by mail whether or not you are eligible for Access Paratransit. If your eligibility is not processed within 21 days, Access Paratransit will allow you to use the service until you receive your notification.

• If you do not agree with the eligibility determination, you have the right to appeal within 60

days of the eligibility notice. • Free Fare Program: The Free Fare program affords greater mobility to Access Paratransit

riders by providing more travel options. It is automatically available to all individuals who were granted eligibility for Access. It enables individuals to ride fixed-route buses and Metro rail at no cost. There is no registration for the Free Fare program. A rider can simply present the Access ID card as fare at the time of boarding the bus or rail. Using the Free Fare program does not affect a rider’s current eligibility for Access.

For more information, please call 1-800-COMMUTE.

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The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource

Services of the Child and Family Guidance Center.

Revised 2013 | 7