Transportation Worker Identification Credential (TWIC)

Navigation and Vessel Inspection Circular

(NVIC) 03-07Summary

Sector Delaware BayPhiladelphia PA

2

Highlights of Presentation

bull Applicability

bull Who must get a TWIC

bull Employee notification requirement

bull Using TWIC as a visual identity badge

bull Incorporating TWIC into security systems

bull Secure area

bull Secure area ndashredefinition

bull Escorting

bull Adding TWIC to FSP

bull Knowledge requirements

bull New hire provision

bull Merchant mariner access before Sep 25 2008

bull Lost stolen damaged TWICrsquos

bull Enforcement

bull Help desks

3

Applicability

The TWIC requirement applies to the following facilities

All facilities subject to 33 CFR 105 and 106

Exceptions

- Public access facilities which are exempt from access control provisions in 33 CFR 105

- Facilities which have intermittent operations approved in FSP may exclude TWIC during

periods where personal ID is not checked

4

Who must get a TWIC

In addition to all USCG credentialed mariners and individuals who require unescorted access to secure areas the NVIC addresses the following communities which are expected to need frequent access to secure areas in the course of their employment and therefore may to obtain a TWIC

ndash Vessel crew (in addition to credentialed mariners)ndash Longshoremenndash Drayage truckersndash Facility employeesndash Truckers bringing cargo to a facility or picking up cargo at a facilityndash Surveyorsndash Agentsndash Chandlersndash Port chaplainsndash Casual laborers

ndash Other maritime professionals

5

Employee Notification Requirement

bull Vesselfacility ownersoperators are required to inform employees of their responsibility to possess a TWIC and what parts of the facility are secure areas passenger access areas employee access areas and public access areas

bull Ownersoperators are also encouraged but not required to provide the same information to contractors and other non-employees who access their property

bull Acceptable forms of notification include

- Signs posted in common areas

- Company newsletters

- Announcement by company officials

- Company website

- Inserts in wage and salary statements or other payroll documents

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

2

Highlights of Presentation

bull Applicability

bull Who must get a TWIC

bull Employee notification requirement

bull Using TWIC as a visual identity badge

bull Incorporating TWIC into security systems

bull Secure area

bull Secure area ndashredefinition

bull Escorting

bull Adding TWIC to FSP

bull Knowledge requirements

bull New hire provision

bull Merchant mariner access before Sep 25 2008

bull Lost stolen damaged TWICrsquos

bull Enforcement

bull Help desks

3

Applicability

The TWIC requirement applies to the following facilities

All facilities subject to 33 CFR 105 and 106

Exceptions

- Public access facilities which are exempt from access control provisions in 33 CFR 105

- Facilities which have intermittent operations approved in FSP may exclude TWIC during

periods where personal ID is not checked

4

Who must get a TWIC

In addition to all USCG credentialed mariners and individuals who require unescorted access to secure areas the NVIC addresses the following communities which are expected to need frequent access to secure areas in the course of their employment and therefore may to obtain a TWIC

ndash Vessel crew (in addition to credentialed mariners)ndash Longshoremenndash Drayage truckersndash Facility employeesndash Truckers bringing cargo to a facility or picking up cargo at a facilityndash Surveyorsndash Agentsndash Chandlersndash Port chaplainsndash Casual laborers

ndash Other maritime professionals

5

Employee Notification Requirement

bull Vesselfacility ownersoperators are required to inform employees of their responsibility to possess a TWIC and what parts of the facility are secure areas passenger access areas employee access areas and public access areas

bull Ownersoperators are also encouraged but not required to provide the same information to contractors and other non-employees who access their property

bull Acceptable forms of notification include

- Signs posted in common areas

- Company newsletters

- Announcement by company officials

- Company website

- Inserts in wage and salary statements or other payroll documents

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

3

Applicability

The TWIC requirement applies to the following facilities

All facilities subject to 33 CFR 105 and 106

Exceptions

- Public access facilities which are exempt from access control provisions in 33 CFR 105

- Facilities which have intermittent operations approved in FSP may exclude TWIC during

periods where personal ID is not checked

4

Who must get a TWIC

In addition to all USCG credentialed mariners and individuals who require unescorted access to secure areas the NVIC addresses the following communities which are expected to need frequent access to secure areas in the course of their employment and therefore may to obtain a TWIC

ndash Vessel crew (in addition to credentialed mariners)ndash Longshoremenndash Drayage truckersndash Facility employeesndash Truckers bringing cargo to a facility or picking up cargo at a facilityndash Surveyorsndash Agentsndash Chandlersndash Port chaplainsndash Casual laborers

ndash Other maritime professionals

5

Employee Notification Requirement

bull Vesselfacility ownersoperators are required to inform employees of their responsibility to possess a TWIC and what parts of the facility are secure areas passenger access areas employee access areas and public access areas

bull Ownersoperators are also encouraged but not required to provide the same information to contractors and other non-employees who access their property

bull Acceptable forms of notification include

- Signs posted in common areas

- Company newsletters

- Announcement by company officials

- Company website

- Inserts in wage and salary statements or other payroll documents

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

4

Who must get a TWIC

In addition to all USCG credentialed mariners and individuals who require unescorted access to secure areas the NVIC addresses the following communities which are expected to need frequent access to secure areas in the course of their employment and therefore may to obtain a TWIC

ndash Vessel crew (in addition to credentialed mariners)ndash Longshoremenndash Drayage truckersndash Facility employeesndash Truckers bringing cargo to a facility or picking up cargo at a facilityndash Surveyorsndash Agentsndash Chandlersndash Port chaplainsndash Casual laborers

ndash Other maritime professionals

5

Employee Notification Requirement

bull Vesselfacility ownersoperators are required to inform employees of their responsibility to possess a TWIC and what parts of the facility are secure areas passenger access areas employee access areas and public access areas

bull Ownersoperators are also encouraged but not required to provide the same information to contractors and other non-employees who access their property

bull Acceptable forms of notification include

- Signs posted in common areas

- Company newsletters

- Announcement by company officials

- Company website

- Inserts in wage and salary statements or other payroll documents

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

5

Employee Notification Requirement

bull Vesselfacility ownersoperators are required to inform employees of their responsibility to possess a TWIC and what parts of the facility are secure areas passenger access areas employee access areas and public access areas

bull Ownersoperators are also encouraged but not required to provide the same information to contractors and other non-employees who access their property

bull Acceptable forms of notification include

- Signs posted in common areas

- Company newsletters

- Announcement by company officials

- Company website

- Inserts in wage and salary statements or other payroll documents

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

6

Using TWIC as a Visual Identity Badge

bull The TWIC will be used as a visual identity badge or ldquoflash passrdquo

bull Verification of the TWIC must include the following

ndash Match of the photo on the TWIC to the person presenting it

ndash Verification that the TWIC has not expired based on the date printed on the face of the credential and

ndash A visual check of the security features present on the TWIC to ensure that the credential has not been forged or tampered with

bull The individual conducting the verification of the TWIC must possess a TWIC bull The TWIC should be kept on the person or in a location where it can be retrieved

with in a reasonable time (approximately 10 minutes) bull Must be presented when requested by ownersoperators security personnel or

authorized agency representatives

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

7

Incorporating TWIC into physical security systems

bull Existing electronic access control systems may be utilized

bull Systems must ensure that individuals gaining unescorted access to secure areas possess a valid TWIC

bull Existing card must be matched to TWIC

bull Employee shall not be issued facility card without validating TWIC first

bull Random TWIC checks shall be incorporated

bull TWIC must be kept on person or in close proximity

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

8

Secure Area

A secure area is defined as ldquothe area over which an owneroperator has implemented security measures for access controlrdquo to reduce the probability of a TSI

Secure area and restricted area do not mean the same thing Restricted area is defined in 33 CFR 101 as ldquoa location requiring a higher degree of security protectionrdquo The term secure area is unique to the TWIC program

Facilities

Entire area within the outer-most access control perimeter with the exception of public access area Covers a broader space encompassing the restricted areas and covers the entire facility footprint as described in the approved FSP

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

9

Secure Area ndashOptional Redefinition

bull Facilities with a significant non-maritime transportation portions can redefine

bull Some restricted areas may be eligible for placement outside of the secure area but the following restricted areas should always be included

ndash Shore areas immediately adjacent to each vessel moored at the facility

ndash Areas designated for loading unloading or storage of cargo and stores and

ndash Areas containing cargo consisting of dangerous goods or hazardous substances including certain dangerous cargoes

bull Redefinition of the secure area does not change the MTSA-regulated geographic area of the facility and the FSP still has to apply to the entire area

All proposed redefinitions of secure areas will be evaluated on a case by case basis

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

10

What does the Coast Guard Considerhellip

bull In determining whether these directly support or interface with the maritime transportation portion of facility owners operators should consider the following

ndash Risk of TSIndash Proximity to vesselswaterfrontndash Hazards of cargo

FSP amendments

ndash Must be submitted to the COTP by September 4 2007 and address the above criteria to assist in the approval processndash Must include a new FSA and justification detailing the reasons for the request to redefine secure area of the facility

AGAIN all proposed redefinitions of secure areas will be evaluated on a case by case basis

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

11

Escorting

bull ldquoEscortingrdquo means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted

bull This can be accomplished through monitoring or physical side-by-side accompaniment

bull Monitoring- Must enable sufficient observation of the individual with a means to respond if they are observed to be engaging in unauthorized activities or in an unauthorized area - CCTV can be used to meet this requirement as long as systems are monitored and would allow the operator to see in sufficient detail the criteria above

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

12

Escorting ndashcontinued

1048707 Secure areas that are also restricted areas 1-5 Ratio

- Side-by-side accompaniment

1048707 Secure areas that are not also restricted areas 1-10 Ratio

- Monitoring or side-by-side accompaniment

All escorts must have a TWIC

The CCTV system must be monitored by a TWIC holder

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

13

Special provisions for Escorting

Enclosed Vehicles -1 TWIC holder inside vehicle can escort any number of passengers) MTSA Access control procedures still apply for all

personnel on the facility Passengers in cruise ship embarkation area holding or waiting

area -Can be considered escorted since cruise ship terminals are already required to have additional security personnel

Temporary shut downs for repair -Escorting large group of workers can be performed by isolating the

area of work and ensuring workers remain only in area of work Facility must obtain COTP approval prior to escorting

large groups in isolated areas

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

14

Adding TWIC into FSP

The TWIC provisions DO NOT have to be incorporated into FSPrsquos

at this time

ndash Must be incorporated at the next regularly scheduled submission5

years from the latest approval date of the plan

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

15

Knowledge requirements

Personnel without security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Location of secure restricted and passengeremployee access areas as

applicablebull Procedures for reporting lost stolen or damaged cardsbull Escorting procedures

Personnel with security dutiesbull How TWIC applies to the facilitybull Recognition of a valid TWIC in accordance with section 33a of this NVICbull Securerestricted area locations and requirementsbull Procedures for reporting lost stolen or damaged cardsbull Escorting requirementsbull Resolution of violations (forged or tampered TWICs security breaches)

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

16

Knowledge requirements

bull Facility Security Officer

ndashHow TWIC applies to the facility

ndashSecurerestricted area locations and requirements

ndashRecognition of a valid TWIC in accordance with section 33a of this NVIC

ndashEscorting requirements

ndashResolution of violations (forged or tampered TWICs security breaches)

ndashIntegration of the TWIC Program into existing access control systems

ndashNew hire procedures

ndashAccess for those individuals who have reported lost stolen or damaged cards

ndashRequirement to notify employees of the TWIC requirement and securepublic accesspassenger accessemployee access areas

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

17

New Hire Provision Allows newly hired direct employees to work while waiting for issuance

of their TWIC at the discretion of the owneroperator after permission from TSACG

ndash Direct Hires onlyndash Not engaged in a waiver or appealndash Not for individuals with security as a primary duty

bull FSO VSO CSObull security guards baggage screeners persons making access control decisions

The individual must have applied for a TWIC by completing the enrollment process with TSA including paying the user fee and the owneroperator must have the individual sign a statement before they enter the new hirersquos information into Homeport

3-day turn-around expected for approval which can be verified via Homeport

30-days ldquoaccompaniedrdquo access with additional 30-days if needed wCOTP approval

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

18

New Hires -Accompanied Access

bull New hires do not need to be escorted as other non-TWIC holders do because they have undergone the name-based check They need to be ldquoaccompaniedrdquo according to the following

ndashNo more than 25 of the total facility work unit at any time

ndashAll security measures for access control and monitoring from the currently approved security plan must be followed with the

additional TWIC requirements in the regulation

ndashAdditional criteria for facilitiesbullOnly available for work units of no more than 25 employees

bullA new hire may be considered accompanied in their assigned work area and living areas as long as the above criteria are met If the new hire is working in a restricted area they must be monitored

bullOwnersoperators should consider issuing ID for new hires though this is not required

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

19

Merchant mariner access before Sep 25 2008bull US credentialed merchant mariners are not required to obtain a TWIC

until September 25 2008 however they are eligible for unescorted access with one of the following

ndashMMD

ndashCG License and valid photo identification or

ndashCG COR and valid photo identification

bull Owneroperator can allow these persons to escort non-TWIC holders

bull These are the only credentials that will be accepted in lieu of a TWIC for unescorted access as they incorporate a threat assessment This was not intended for vessel personnel who do not have licenses or documents

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

20

Lost Stolen or Damaged TWICs

As soon as an individual realizes that their TWIC is lost stolen or damaged heshemust contact the TWIC help desk at 1-800-DHS-TWIC

Individuals have up to 7 days of unescorted access as long as the following criteria are met

ndash Present another ID that meets requirements of 33 CFR 101515ndash Owneroperator or FSO verifies that the individual previously had a

valid TWIC and had been granted unescorted access to the secure areas of the facility

ndashThe TWIC has been reported as loststolendamaged to TSA and ndash No other suspicious circumstances

bull A replacement TWIC will be made and sent to the enrollment center that was designated by the applicant for pick up

bull TSA will add the original TWIC to the hotlist

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

21

Enforcement

bull CG spot checks with or without hand held biometric readers can include

ndashIdentity Verificationbull Biometric match or photo comparison

ndashTWIC Validitybull Electronic comparison against hot list or check of printed expiration

datendashTWIC Authenticity

bull Electronic check of digital certificate or physical observation of security features

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL

22

TWIC Program Help Desks amp Hotlines

TSA website ndash WWWTSAGOVTWIC Enrollment information Deployment Schedule (when finalized)

Enrollment Contractor ndash Phone - 866-DHS-TWIC

USCG website - HOMEPORTUSCGMIL Final Rulemaking NVIC FAQs

USCG Helpdesk ndash Phone - 877-687-2243 (877-MTSA-AID) Email ndash USCG-TWIC-HELPDESKUSCGMIL