travel agent · pdf file 2015-02-13 · planners travel . planners travel . planners...
Click here to load reader
Post on 11-Aug-2020
Embed Size (px)
Travel Agent Perspective
What makes a consumer buy a cruise?
Close Proximity to Home/
Reputation of Embarkation Port
Ports of Call & Itinerary
What can ports do to improve the cruiser’s overall experience?
• Focus on customer service, ease of movement through a port, and facilities appearance
• Cleanliness and safety • Enhance the local flavor and charm • Offer reasonable and abundant transportation options and
local maps • Feature new and unique experiences that are budget-
friendly • Limit the number of cruise ships in port on a given day • Readily provide more international communication options
(WiFi access, telephones, etc.) • Educate travel agents
Cathy Kusuma, Senior Director of Training &