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SAP Concur Release Notes

Concur TravelConcur Professional/Premium and Concur Standard

Month AudienceRelease Date: October 17, 2020

Update #2: Tuesday, October 20, 11:00 AM PT SAP Concur Client FINAL

** FINAL **

The enhancements and changes described in this document may or may not be included in this release. SAP Concur reserves the right to postpone implementation of – or completely remove – any enhancement/change mentioned here.

The PREVIEW, DRAFT, and FINAL release notes contain information about Concur Professional/Premium and Concur Standard.

Each note contains a table that which indicates if the enhancement/change applies to Professional and/or Standard.

ContentsRelease Notes............................................................................................1

Administration...................................................................................................1Option to Switch Back to Legacy Users Page Removed.....................................................1

Hotel.................................................................................................................2Hotel Service Rate Details API Documentation..................................................................2

Profile...............................................................................................................4Cell Phone Number Validation in Travel Profile 2.0 API......................................................4

Miscellaneous....................................................................................................5Support for Two SSH Transfer Ciphers Removed from File Transfer for Customers and Vendors.............................................................................................................................5**Ongoing** Deprecation of Director SAML Service and Migration to SAML v2..................6**Ongoing** Deprecation of HMAC Initiates Migration to SSO Self-Service........................9**Ongoing** SAP Concur Legacy File Move Migration......................................................11

SAP Concur Release Notes Page i Concur TravelRelease Date: October 17, 2020 SAP Concur Client FINALUpdate #2: Tuesday, October 20, 11:00 AM PT

Planned Changes......................................................................................13Flight..............................................................................................................13

**Planned Changes** Next Generation AA AirPass Program............................................13**Planned Changes** CIBT – Retirement of Legacy Integration.......................................17

Hotel...............................................................................................................22**Planned Changes** Amadeus Hotel Passive Segment Changes....................................22**Planned Changes** Custom Hotel Sourcing Rate Sort..................................................23

Miscellaneous..................................................................................................25**Planned Changes** UI Label Enhancements - Updating Country and Countries Labels 25

Profile.............................................................................................................27**Planned Changes** Retiring Legacy Travel Profile 1.0 API / Profile Endpoint................27

Client Notifications...................................................................................29Browser Certifications and Supported Configurations........................................29

Monthly Browser Certifications and Supported Configurations........................................29Subprocessors.................................................................................................29

SAP Concur Non-Affiliated Subprocessors........................................................................29

Additional Release Notes and Other Technical Documentation....................30Online Help – Admins........................................................................................30SAP Concur Support Portal – Selected Users......................................................31

SAP Concur Release Notes Page ii Concur TravelRelease Date: October 17, 2020 SAP Concur Client FINALUpdate #2: Tuesday, October 20, 11:00 AM PT

Legal DisclaimerThe information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

SAP Concur Release Notes Page iii Concur TravelRelease Date: October 17, 2020 SAP Concur Client FINALUpdate #2: Tuesday, October 20, 11:00 AM PT

Planned Changes: Flight

Release Notes

Administration

Option to Switch Back to Legacy Users Page RemovedProf Stan Edition

On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)

X Other: Refer to the release note below

X Does not apply to this editionSource / Solution Suggestion

GDSDirect Connect

Solution IDOther

EMEA Data Center Scan impactNorth America Data Center UI impactChina Data Center File finishing impact

X All data centers Profile/Profile API/3rd Party XML Sync ImpactAffected Documentation

TSGsFact Sheets

Admin GuidesOther

Overview

On September 24, the option to switch between the new design of the Users page and the legacy design was removed.

USER/CUSTOMER BENEFIT

The redesign refreshes the look of the user management interface and provides a framework for future improvements to this administrative area.

What the User Admin Sees

The User Admin no longer sees the switch back to the old interface link. This option was removed on September 24, 2020.

Configuration for Standard Travel

There are no configuration or activation steps; this change occurred automatically.

For information about administering users, see the Shared: Users Setup Guide for Concur Standard Edition.

SAP Concur Release Notes Page 1 Concur TravelRelease Date: October 17, 2020 SAP Concur Client FINALUpdate #2: Tuesday, October 20, 11:00 AM PT

https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/SG_Shr/SG_Shr_Users.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/SG_Shr/SG_Shr_Users.pdf


Hotel

Hotel Service Rate Details API Documentation Prof Stan Edition

X X On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)Other: Refer to the release note belowDoes not apply to this edition

Source / Solution SuggestionGDS All GDS

Direct Connect

Solution IDOther

X EMEA Data Center Scan impactX North America Data Center X UI impact

China Data Center File finishing impactAll data centers Profile/Profile API/3rd Party XML Sync Impact

Affected DocumentationTSGs

Fact SheetsAdmin Guides

Other

Overview

With this update, we have released API documentation for Rate Details for content providers to reference during development.

User/Customer Benefit

Content providers now have access to the documentation regarding details on how to retrieve rate data available through the Hotel Service API when serving content to customers on the SAP Concur Travel.



What the User Sees

When the user selects a hotel property, they will see the available rates for that hotel property.

Content providers now have documentation details on how to support the following rate data through the Hotel Service API:

Property: Property Info Room: Room Rate, Room Stay, Room Type, Room Descriptions Rate: Rates, Rate Plan, Rate Plan Description, Rate Descriptions,

RoomRateDescription Guarantee: Guarantee, Guarantee Types, Guarantee Required Cancellation: Deadline, Cancel Penalty Meals: Meals Included Payment: Payment Policies, Guarantee Payment, Accepted Payment,

Payment

For more information, refer to the SAP Concur Developer Center, Rate Details documentation.

Configuration for Professional and Standard Travel

For configuration details, content providers should refer to the SAP Concur Developer Center, Rate Details documentation.


https://developer.concur.com/api-reference/direct-connects/hotel-service-2/Rate-details.html




Profile

Cell Phone Number Validation in Travel Profile 2.0 APIProf Stan Edition

On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)

X X Other: Refer to the release note belowDoes not apply to this edition

Source / Solution SuggestionGDS

Direct Connect

Solution IDOther

X EMEA Data Center Scan impactX North America Data Center UI impact

China Data Center File finishing impactAll data centers X Profile/Profile API/3rd Party XML Sync Impact



Other

Overview

Previously, when the Travel Profile API was used to update cell phone numbers, parenthesis () and alphanumeric characters were allowed, including dashes and spaces. However, this sometimes resulted in duplicate phone number entries.

With this change, SAP Concur solutions has reduced the allowed characters to dashes (-), spaces, and digits. This change reduces the likelihood of duplicate entries and makes the API behavior consistent with the User Profile Page behavior in the user interface.

For more information, refer to the Travel Profile 2.0 documentation: https://developer.concur.com/api-reference/travel-profile/v2.profile-resource.html


This change provides a more consistent user experience and results in fewer bugs within the cell phone number entries process.

What the User Sees

There is no change for end users. When calling the Travel Profile API, users may see additional errors if cell phone numbers contain characters other than those described above.


https://developer.concur.com/api-reference/travel-profile/v2.profile-resource.html




This feature is enabled by default. There are no configuration steps.

Miscellaneous

Support for Two SSH Transfer Ciphers Removed from File Transfer for Customers and Vendors

Prof Stan EditionOn: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)



Direct ConnectSolution ID

OtherEMEA Data Center Scan impactNorth America Data Center UI impactChina Data Center File finishing impact


TSGsFact Sheets

Admin GuidesOther

Overview

This release note is intended for technical staff responsible for file transmissions with SAP Concur solutions. For our customers and vendors participating in data exchange through various secure file transfer protocols, we are making changes that provide greater security for those file transfers.

On October 13, 2020, support for the following SSH transfer ciphers was removed for file transfers:

3des-cbc blowfish-cbc

This announcement pertains to the following file transfer DNS endpoints: st.concursolutions.com st-eu.concursolutions.com



NOTE:While these ciphers were not listed in our supported cipher list, they were not blocked until October 13, 2020. This change does not affect supported ciphers for PGP encryption.


These changes provide greater security for file transfers.


These changes occurred automatically. If you have been using one of the unsupported ciphers, you must move to a supported cipher in order to restore service.

For a list of the supported SSH transfer ciphers, refer to the Shared: File Transfer for Customers and Vendors User Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

**Ongoing** Deprecation of Director SAML Service and Migration to SAML v2

Information First Published Information Last Modified Feature Target Release DateJuly 10, 2020 -- July – December 2020

Any changes since the previous monthly release are highlighted in yellow in this release note.







TSGsFact Sheets

Admin GuidesOther

NOTE:These changes are part of our continued commitment to maintaining secure authentication.


https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/UG_Shr/Shr_UG_FileTransfer.pdf



Overview

Support for the Director SAML service is being deprecated. Travel Management Companies (TMCs) and SAP Concur personnel will soon begin assisting customers who currently use Director SAML to migrate to SAP Concur SAML v2 SSO (SAML v2).

Clients currently using Director SAML are encouraged to migrate to SAML V2 as soon as possible.

Deprecation of support for the Director SAML service is dependent on the following requirements:

SAP Concur technicians and TMCs assist existing SAP Concur clients to migrate from the Director SAML service to SAML V2.

All clients that currently rely on the Director SAML service have migrated from Director SAML to SAML V2.

Migration from Director SAML to SAML V2 requires the following general steps: The client identifies an admin to act as the SSO admin and assigns the proper

permission/role. The SSO admin coordinates with their SAP Concur technician to obtain the SAP

Concur SP metadata. The SSO admin configures the SSO settings at the IdP based on information

from SP metadata. The SSO admin retrieves IdP metadata from the IdP and delivers the metadata

to the SAP Concur technician. The SSO admin adds a few testing users and tests the new SSO connection. With successful testing, the company rolls out SSO to their SAP Concur users.

For more detailed information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.


This change provides better security and improved support for users logging in to SAP Concur products and services.


MIGRATION FOR TMCS

TMCs will be significantly impacted by this change and should begin testing now to prepare for migration to SAML V2.

TMCs must set up SAML v2 instead of Director SAML for their new clients. Setting up SAML v2 now allows more time for TMCs to test the new configuration and train internal staff to assist clients.

To prepare for the deprecation of Director SAML:


https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SG_SSO_Mgmt.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf



TMCs must support SAML 2.0 compliant SSO. TMCs must contract for, or develop, their SAML 2.0-compliant solution. TMCs must have an Identity Provider (IdP).

Once support for SAML 2.0-compliant SSO is established, TMCs that need more information can open a case with SAP Concur support. TMCs do not need to use the online order form to request setup.

MIGRATION FOR LEGACY DIRECTOR SAML CLIENTS

Clients should begin testing SAML v2 immediately to prepare for migration.

To prepare for the deprecation of Director SAML: Clients must have an Identity Provider (IdP) or a custom SAML 2.0-compliant

solution. Clients must coordinate with an SAP Concur technician to complete migration

to SAML v2.

For more information, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

**Ongoing** Deprecation of HMAC Initiates Migration to SSO Self-Service

Information First Published Information Last Modified Feature Target Release Date

July 12, 2019 October 09, 2020 Phase I: July 2020Phase II: July 2021








TSGsFact Sheets

Admin GuidesOther






NOTE:These changes are part of our continued commitment to maintaining secure authentication.

Overview

SAP Concur support for Hash-Based Message Authentication Code (HMAC) is being deprecated. Travel Management Companies (TMCs) and SAP Concur personnel are currently assisting customers who use HMAC to migrate to SAP Concur SAML v2 SSO (SAML v2).

In November of 2020, SAP Concur plans to provide a self-service tool that will enable client admins to setup their SAML v2 connections without involving an SAP Concur support representative.

NOTE:SAML v2 supports the use of multiple identity providers (IdPs).

The HMAC deprecation includes two phases:

Phase I: Clients must have an identity provider (IdP) or a custom SAML 2.0-compliant

solution. Clients begin testing authentication using SAML v2. TMCs prepare to onboard new SAP Concur clients to SAML v2. Once the SSO self-service tool is available, customers will be notified via

release notes about the official deprecation date of HMAC. As of the official deprecation date, no new clients can be onboarded using HMAC; new clients must be onboarded to SAML v2.

Existing clients using HMAC must migrate to SAML v2.

Phase II: TMCs have migrated all existing SAP Concur clients from the HMAC service to

SAML v2. The HMAC service is deprecated. Phase II is targeted to end mid-year in 2021.


This change provides better security and improved support for users logging in to SAP Concur products and services.


MIGRATION FOR TMCS

TMCs will be significantly impacted and should begin testing now to prepare for migration to SAML v2.

TMCs must set up SAML v2 instead of HMAC for their new clients. Setting up SAML v2 now allows more time for TMCs to test SAML v2 and to train internal staff to assist clients.



To prepare for Phase I of the HMAC deprecation: TMCs must support SAML 2.0 compliant SSO. TMCs must contract for or

develop their SAML 2.0 compliant solution. TMCs must have an Identity Provider (IdP).

Once support for SAML 2.0 compliant SSO is established, TMCs that need more information can open a case with SAP Concur support. TMCs do not need to use the online order form to request setup.

MIGRATION FOR LEGACY HMAC CLIENTS

Clients should begin testing SAML v2 immediately to prepare for migration.

To prepare for Phase I of the HMAC deprecation: Clients must have an Identity Provider (IdP) or a custom SAML 2.0 compliant

solution. Clients can coordinate with SAP Concur support now to complete migration to

SAML v2. When it is released, clients can configure the SSO self-service tool. The self-

service tool is targeted for release in November of 2020.

For more information, refer to Authentication | **Planned Changes** Single Sign-On (SSO) Self-Service Option in the Shared Planned Changes release notes and to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

**Ongoing** SAP Concur Legacy File Move MigrationInformation First Published Information Last Modified Feature Target Release Date

March 6, 2020 -- Ongoing in 2020Any changes since the previous monthly release are highlighted in yellow in this release note.





https://www.concurtraining.com/customers/tech_pubs/RN_shared_planned/_client_shared_RN_all.htm








TSGsFact Sheets

Admin GuidesOther

Overview

This release note is intended for the technical staff responsible for file migrations with SAP Concur solutions. For our customers and vendors participating in data exchange, SAP Concur solutions is maintaining our file transfer subsystem to provide greater security for those file transfers.

SAP Concur solutions will begin migrating entities that currently use a legacy process for moving files to a more efficient and secure file routing process that relies on APIs.

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and the end of 2020. After they are migrated to the more efficient process, clients will see the following improvement:

With the legacy process, clients had to wait for the file move schedule to run at a specified time. With the more efficient and secure API-based process, extracts and other outbound files from SAP Concur solutions will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the following file transfer DNS endpoints: st.concursolutions.com


These changes provide greater security and efficiency for file transfers.


If assistance is required, please contact SAP Concur support.SAP Concur Release Notes Page 11 Concur TravelRelease Date: October 17, 2020 SAP Concur Client FINALUpdate #2: Tuesday, October 20, 11:00 AM PT


For more information, refer to the Shared: File Transfer for Customers and Vendors User Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.





Planned ChangesThe items in this section are targeted for future releases. SAP Concur solutions reserves the right to postpone implementation of – or completely remove – any enhancement or change mentioned here.

! IMPORTANT: These Planned Changes may not be all of the upcoming enhancements and modifications that affect this SAP Concur product or service. The Planned Changes that apply to multiple SAP Concur products and/or services are in a consolidated document. Please review the additional Planned Changes available in the Shared Planned Changes Release Notes. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

Flight

**Planned Changes** Next Generation AA AirPass ProgramInformation First Published Information Last Modified Feature Target Release Date

August 2020 September 2020 4th quarter of 2020Any changes since the previous monthly release are highlighted in yellow in this release note.

Prof Stan EditionOn: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)

X Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)Other: Refer to the release note below

X Does not apply to this editionSource / Solution Suggestion

GDS Sabre onlyDirect

ConnectSolution ID

OtherX EMEA Data Center X Scan impactX North America Data Center X UI impact


Affected DocumentationTSGs American Airlines AirPass Travel Service Guide


Other


https://www.concurtraining.com/customers/tech_pubs/RN_shared_planned/_client_shared_RN_all.htm


Overview

For companies that participate in the American Airlines AirPass program, Concur Travel will soon have the ability to support American Airlines’ next generation AirPass program. This program allows travelers to purchase unrestricted airfares at a pre-paid fixed rate.

AirPass utilizes full-fare inventory, offering last-seat availability and flexibility, and is tied to a traveler's AAdvantage membership number. The following options will be made available in Concur Travel:

AAnytime®: Members who make their travel arrangements at the last minute can enjoy last-seat availability by booking in unrestricted First (F), Business (J), or Coach (Y); one-way or round-trip without change fees.

Instant Upgrade Fares (UP Fare): If an UP fare is available in the market, it can be booked using AirPass. All fare rules must still be followed.

AA AirPass travel is valid on flights marketed by American Airlines. Additional details will be added to this release note as they become available.

NOTE:Feedback about the new feature or its limitations should be directed to your Concur Travel representative to ensure further consideration.

For more information on the AA AirPass program, visit the American Airlines AirPass website.


There are several differences between the new and legacy AirPass programs, but these differences are generally operational in nature. These changes allow Concur Travel to offer a more streamlined booking and fulfillment experience for AirPass fares. The new AirPass program will:

use GDS filed fares, which incorporate the burn rates that traditionally required special faring logic in Concur Travel

use traditional GDS ticketing processes, instead of requiring ticketing by American Airlines directly

require the use of a dedicated UATP card for ticket fulfillment

For additional detail on the legacy AirPass program, refer to the American Airlines AirPass Travel Service Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes. The guide also contains additional links to American Airlines sites which provide more information about the program.


http://www.airpass.aa.com/

http://www.airpass.aa.com/


What the User Sees

SEARCH RESULTS

AirPass results will be returned if the user has been assigned access and they have an American Airlines loyalty number in their Concur Travel profile. AirPass fares will be denoted by the AirPass logo and, since these fares will be filed in GDS like other fares, they will no longer “share” a fare button with a non-AirPass fare.

When searching in a market where AirPass fares are applicable, users will see an AirPass indicator on the collapsed view of a flight option. Upon clicking the View Fares button, the standard branded fares are displayed, as well as the AirPass fares. A tooltip will be available to help new AirPass users understand when AirPass fares should be used for their business travel.

New Display



Legacy Display

Known Limitations

The following table describes the limitations for the new AirPass functionality in Concur Travel. Information regarding whether the limitation exists in either or both features is provided for clarity.

Description Legacy Feature Limitation?

New Feature Limitation?

Supported for Sabre GDS only Yes YesNot supported with third-party meeting integration Yes YesPlanAAhead® fares (H class, 7-day advance purchase) not supported

No Yes

Transmission of the UATP card will not be supported. Initial agency fulfillment partner feedback has indicated that this payment method needs to be managed by the agency to ensure non-AirPass forms of payment are still present for car and hotel reservations which cannot be charged to the UATP card.

N/A Yes



**Planned Changes** CIBT – Retirement of Legacy IntegrationInformation First Published Information Last Modified Feature Target Release Date

February 2020 October 13, 2020 April 2021Any changes since the previous monthly release are highlighted in yellow in this release note.

Prof Stan Edition

X X On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)Other: Refer to the release note belowDoes not apply to this edition


Direct Connect CIBTSolution ID

OtherX EMEA Data Center Scan impactX North America Data Center UI impact




Other

Overview

In February 2020, SAP Concur solutions and CIBT launched a new integration method through the Concur App Center, to make a new CIBT app available. The legacy integration method with CIBT is still supported during a transition period, however, SAP Concur solutions will eventually retire the legacy batch file protocol integration method. The original retirement date announced in the February 2020 Release Notes was November 2020. To give our customers and business partners more time for the transition and ease a little the impact that the Covid-19 pandemic may have had on some organizations, SAP Concur solutions has decided to extend the transition period. The targeted retirement date is now April 15, 2021.

NOTE: If you are still using the legacy integration method, please refer to the CIBT Travel Service Guide for instructions on how to activate integration via the App Center. To maintain seamless functionality, please complete this transition by March 31, 2021.

For more information on the new CIBT Integration and how to set it up, refer to the CIBT Travel Service Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.


The CIBT service is available for additional countries. Travelers whose profiles are associated to a Concur Travel configuration based in Denmark, Finland, Ireland, Norway or Sweden can now benefit from CIBTs visa services.



CIBT has integrated with SAP Concur’s Itinerary API and Travel Profile API and has released an App Center Connector to facilitate the continuous, real-time flow of itineraries to better serve clients and travelers.

CIBT will be able to support clients and travelers in more countries and with a more stable, scalable integration. The new integration method also reduces configuration effort for admin users in Concur Travel.

What the User Sees

There is no visible indication to the traveler at the time of booking that the feature is enabled or if action is required. Concur Travel automatically engages with CIBT in the background to begin the traveler experience. The end user experience is no different from the old integration method.

Samples of the emails received from CIBT after booking an international trip can be found in the CIBT Travel Service Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

With the planned retirement of the legacy integration method, existing configuration settings on the Concur Travel admin UI will be removed. These include:

In the Professional Edition, on the Travel Configuration Page, the check box Send Profile/Travel Data to CIBT.

In the Professional Edition, the Manage CIBT Configuration admin page. In the Standard Edition, the tab Visa / Passport Services on page/setup

step Discounts and Travel Content.


To apply for the new integration method via App Center:

1. Go to the App Center and select the CIBT App.

2. Click Connect.

NOTE: If the Connect button is not available, your user does not have Admin privileges in Concur Travel. Contact your company administrator for assistance.



3. Review and opt-in to the following elements in the displayed overlay: Concur App Center End-User Terms & Conditions Shared Information Company Authorization to Link Services

NOTE:Opt-in is required only once. If you enabled other App Center partners previously and accepted the electronic Company Authorization to Link Services, you may not be required to opt-in again.



4. Fill in the activation form in an overlay hosted by CIBT, where CIBT will collect: Admin First Name, Last Name, & Email Company/Business Name Country If existing CIBT client, the CIBT account code for activation If you would like to activate CIBT for multiple countries / Travel

configurations in Concur, please use the “add another company entity” option towards the bottom of the activation form to add further countries.



5. At submission, an email will be sent to [email protected]. The information in the previous step is collected via the Activation Form and will be sent through email to CIBT.

6. CIBT will activate the client in the CIBT database system for Visa Alert. Only for customers that used the legacy integration method so far: CIBT will turn this integration method off from their end in favor of the new integration via Concur’s App Center.

Hotel

**Planned Changes** Amadeus Hotel Passive Segment ChangesInformation First Published Information Last Modified Feature Target Release Date

October 2020 - November 2020Any changes since the previous monthly release are highlighted in yellow in this release note.


mailto:[email protected]


Prof Stan Å Å EditionOn: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)



Direct Connect

Solution IDOther

EMEA Data Center Scan impactNorth America Data Center UI impactChina Data Center File finishing impact


TSGsFact Sheets Passive_Segments_FS

Admin GuidesOther

Overview

With the October release, SAP Concur solutions will modify the template it uses to create passive segments in Amadeus for hotels. Consistent with existing practice, we will continue to create passive segments for hotels. However, after the October release, we will remove the Credit Card Guarantee field from the passive segments. By doing so, we will ensure that Form of Payment (credit card) information is not transmitted.


SAP Concur solutions is taking this step to avoid any possibility of compromising the security of PCI payment card information.



**Planned Changes** Custom Hotel Sourcing Rate SortInformation First Published Information Last Modified Feature Target Release Date

October 2020 - November 2020Any changes since the previous monthly release are highlighted in yellow in this release note.




X Other: Refer to the release note belowDoes not apply to this edition

Source / Solution SuggestionGDS All GDS

Direct Connect

Solution IDOther

X EMEA Data Center Scan impactX North America Data Center X UI impact




Other

Overview

With this update, we have allowed Custom Hotel Sourcing Providers to override the sort order for rates for Desktop users. This feature is not available to Mobile users.

User/Customer Benefit

Customers will have the benefit to rates display in the order specified by their provider who are participating in the Custom Hotel Sourcing program.

What the User Sees

On the Hotel search results page, when the user selects a hotel property, they will see the available rates for that hotel property. Users will have the ability view rates in the order specified by the Custom Hotel Sourcing vendor partners instead of default price sort from low to high.



Configuration for Professional Travel

By agreement between SAP Concur solutions, the client, and the Custom Hotel Sourcing provider, Concur Travel will enable the provider to control the sort order of hotel search results and rates.

Miscellaneous

**Planned Changes** UI Label Enhancements - Updating Country and Countries Labels

Information First Published Information Last Modified Feature Target Release DateSeptember 18, 2020 -- November 2020Any changes since the previous monthly release are highlighted in yellow in this release note.









TSGsFact Sheets

Admin GuidesOther

Overview

Instances of Country or Countries in the user interface are being updated to Country/Region and Countries/Regions, respectively.


This change provides a better global user experience.

What the User Sees

Example: "Filter by Country" now reads "Filter by Country/Region":




The feature is automatically available; there are no additional configuration or activation steps.

Profile

**Planned Changes** Retiring Legacy Travel Profile 1.0 API / Profile Endpoint

Information First Published Information Last Modified Feature Target Release DateSeptember 2020 - December 2020





Direct Connect

Solution IDOther

X EMEA Data Center Scan impactX North America Data Center UI impact

China Data Center File finishing impactAll data centers X Profile/Profile API/3rd Party XML Sync Impact



Other

Overview

The current supported version of the Travel Profile API is version 2.0. However, there are still clients and partners who continue to call the Travel Profile 1.0 API/Profile endpoint to get user profiles. This old endpoint will be fully deprecated with the December 2020 release; users must switch to Travel Profile 2.0 API before this date.

NOTE:The Travel Profile 1.0 API/Loyalty endpoint will continue to operate for partners using it to read or write frequent flier and other loyalty program numbers.



For more information on Travel Profile 1.0 API/Loyalty, refer to specific SAP Concur Developer Center documentation at https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html

For more information on Travel Profile 2.0 API, refer to specific SAP Concur Developer Center documentation at https://developer.concur.com/api-reference/travel-profile/v2.profile-resource.html


By reducing the number of supported mechanisms for exchanging profile data, SAP Concur solutions is able to focus on providing better security, ease-of-use, and additional functionality for those we support.






https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html

https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html


Client Notifications

Browser Certifications and Supported Configurations

Monthly Browser Certifications and Supported Configurations

The SAP Concur Release Notes – Monthly Browser Certifications document lists current and planned browser certifications. The document is available with the other SAP Concur monthly release notes.

The Concur Travel & Expense Supported Configurations – Client Version guide is available with the setup guides, user guides, and other technical documentation.

For information about accessing all release notes, browser certifications, setup guides, user guides, other technical documentation, and supported configurations, refer to the Additional Release Notes and Other Technical Documentation section in this document.

Subprocessors

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors

If you have questions or comments, please reach out to: [email protected]




https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/trust-center/sap-tc-04-0011.pdf

https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/trust-center/sap-tc-04-0011.pdf


Additional Release Notes and Other Technical Documentation

Online Help – AdminsAny user with any "admin" role can access release notes, setup guides, user guides, admin summaries, monthly browser certifications, supported configurations, and other resources via online Help.



SAP Concur Support Portal – Selected UsersAccess release notes, webinars, and other technical documentation on the SAP Concur support portal.

If you have the proper permissions, the Contact Support appears on the Help menu. Click to access the SAP Concur support portal, then click Resources.

Click Release/Tech Info for release notes, technical documents, etc. Click Webinars for recorded and live webinars.


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travel: october 2020 release notes - concur training · web viewtravel profile 1.0 api /profile...

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