travel trade weekly issue 78

Middle East and North Africa Edition

MAY 7, 2011 ISSUE 78 www.traveltradeweekly.travel

May 7, Issue 78

Market Update 4Weekly News 6Accommodation News 16Rezidor Supplement 17International News 30Cruising News 34Air Travel News 36Agents’ Corner 38Travel Talk 40Who’s Moved 41Travel Channels 42Rendezvous 43Events 44

1414

ERBIL’S NEWINTERNATIONAL AIRPORTThe new USD365 million Erbil InternationalAirport (EIA) has continued to recordincreasing passenger numbers and welcomedyet another carrier, Turkish Airlines.

3434

66CARNIVAL CRUISE LINESLAUNCHES 100 TH SHIPCarnival Cruise Lines celebrated thelaunch of its 100th ship, the CarnivalMagic, with a ceremony at the Fincantierishipyard in Monfalcone, Italy, where thevessel was built.

UAE Capital’s Hospitality ThrivesUAE Capital’s Hospitality Thrives

Abu Dhabi achieved a 10 percent rise in hotelguests in the first quarter of this year compared to2010 and also recorded increases in guest nights,

occupancy levels, revenue and length of stay.

In This Issue

http://blossomjapan.com/

The company’s net incometotalled USD101 million,representing a compellingincrease of 22 percent over thesame period in 2010. Revenues

reached nearly USD2.8 billion compared withUSD2.6 billion in the first quarter of 2010,while diluted earnings per share (EPS) rose 18percent to USD0.26. J.W.Marriott, chairman and CEO, MarriottInternational, attributed the success to themending economic conditions. “We achieved strong financial result in the2011 first quarter, benefiting from improvedeconomic climates in most markets around theworld, strong unit growth and continued

operating efficiencies across ourcompany. We are optimisticabout the future. Overallbusiness transient demand isvery strong and corporate group

demand is building. Our outstanding brandscontinue to lead in their respective marketsegments as reflected by our substantialRevPAR index premiums to competitorhotels.”Despite lower lodging demand in Bahrain andEgypt as a result of the regional turmoil,international comparable systemwide RevPARincreased 11.2 percent, with a 5.9 percentgrowth in average daily rate. During the first three months of the year, 100new properties and more than 14,200 roomswere added to the company’s global portfolio,half of them representing the AC hotels brand. “We have nearly 631,000 rooms in over 3,600

hotels around the world and we continue toattract new hotel owners and developers. Weexpect to open approximately 35,000 newrooms in this year alone, amounting to over one-third of our worldwide development pipeline of95,000 rooms,” added the CEO.

MAY 7, 20114

TRAVEL TRADE WEEKLY

Managing EditorMary Kammitsi

[email protected] Kasziba

Duncan MacRaeMarianna Keen

Design & LayoutElina Pericleous

Sales & MarketingDimitris Thomaidis

DirectorsAndreas Constantinides

Mary Kammitsi

HeadquartersP.O. Box 25255

Nicosia 1308 CyprusTel: +35722820888Fax: +35722318958

Websitewww.traveltradeweekly.travel

[email protected]

[email protected]@traveltradeweekly.travel

COUNTRY CURRENCY 1USD=UAE (AED) Dirham 3.67Egypt (EGP) Pound 5.95Saudi Arabia (SAR) Riyal 3.75Lebanon (LBP) Pound 1,502.5Bahrain (BHD) Dinar 0.37Jordan ( JOD) Dinar 0.71Syria (SYP) Pound 47.47Kuwait (KWD) Dinar 0.27Qatar (QAR) Riyal 3.64Oman (OMR) Rial 0.38Tunisia (TND) Dinar 1.35Morocco (MAD) Dirham 7.68Iran (IRR) Riyal 10,47Yemen (YER) Rial 215.5Algeria (DZD) Dinar 71.12Libya (LYD) Dinar 1.19

MENA Exchange RatesAccurate as of 5/5/2011Currencies shown in red are fixed against the US Dollar

Marriott International: Strong Performance in Q1Marriott International has recorded sound financial results in the first quarter ofthe year with increasing net income and revenues, despite circumstances in theMiddle East and Japan.

Mövenpick: Marked Turn-Around in 2010 Mövenpick Hotels & Resorts has recorded a successful year with positive EBIT(earnings before interest and tax) and increased sales. After the severe impact ofthe global economic crises on the hospitality industry and in line with the sector’srecovery, Mövenpick has posted positive results for 2010, with EBIT of CHF12.2million (USD13.9 million), compared with CHF2.3 million (USD2.6 million) in2009. Total sales rose by 11.6 percent from CHF802.1 million (USD913.4million) in 2009 to CHF895 million (USD1.02 billion). The strong growth was mainly driven by the five new hotel and resort openingsalongside the sound recovery of Mövenpick’s core European market, including 24properties across the continent. Additionally the company signed six new managementagreements, three in Thailand and one each in China, Malaysia and Sri Lanka. Despite the ongoing turmoil in the Middle East and North Africa, Mövenpickprojects a positive outlook for the current financial year with several upcominghotel openings. The new properties in Accra and Ankara are expected to open thisyear, while the Thai hotels and resorts will welcome their first guests early in 2012(Chiang Mai and Koh Samui), and in 2014 (Pattaya and Bangkok). The Shanghaiand the Dharamshala properties are due for completion in 2013, and the companyhas already announced its plans to debut in Singapore and the Philippines.

Since the recent opening of thenew airport and terminal,average monthly passengerfigures have continuouslygrown by 47 percent, while

the total traffic movements rose by 22

percent. Talar Faiq Salih, director, EIA,presented the compelling results at the‘Airport Expansion, Cargo and Logistics’Conference and Exhibition in Erbil.“The airport has undergone majorexpansion and we are now proud to have

one of the longest runways in the world at4,800 m. EIA works closely with 13 carriersserving 23 destinations. In 2010, werecorded over 454,000 passengers, whichmarked an increase of 178 percent inpassenger traffic compared with 2006. This

also reflects the high safety andsecurity standards that we adhereto, as well as our ambitious plansto be on par with the world'sleading airports by offering state-of-the-art facilities.”The latest carrier to operatescheduled flights to the airportwas Turkish Airlines aftercommencing services in themiddle of April.“Turkish Airlines brings animportant link for us, allowingaccess to their extensiveinternational network fromIstanbul. The choice andcompetition they bring will be ofgreat benefit to passengerstravelling to and from the region.EIA wishes to underline itscommitment to providing a firstclass service for Turkish Airlinesand its passengers. We welcomethem and look forward, in theyears to come, to a safe, prosperousand fruitful partnership based onour shared commitment tocustomer service and excellence,”concluded Salih.

MAY 7, 20116

Erbil’s New Airport ShowcasedThe new USD365 million Erbil International Airport (EIA) has continued to record increasing passengernumbers and welcomed yet another carrier, Turkish Airlines.

EIA opening ceremony

MAY 7, 20118

Tunisia Tourism Plan Gets Strong SupportThe United Nations World Trade Organisation (UNWTO) has given its backing to a recovery plan designedby the Ministry of Tourism of Tunisia to revive the country’s tourism sector.

T aleb Rifai, secretary-general, UNWTO,recently met withinterim president FouadMebazaa, Mehdi Houas,

minister of tourism, and representativesfrom the private sector to discuss the bestways to support tourism in Tunisia. A new advertising campaign to belaunched by the Ministry of Tourism inearly May was top of the agenda, alongwith travel advisories and public andprivate partnerships. Mebazaa describedTunisia’s tourism as a basic sector of thecountry’s economy. Rifai, meanwhile, expressed his fullsupport for the Tunisian tourism sector.

“Tunisia is, and will continue to be, aleading tourism destination. Tourism isnot in crisis in Tunisia, rather it is livingthe natural impact of the significantchanges that have occurred in the country.It is now time to show the world the realsituation of Tunisia and the world will seethat Tunisia is ready to receive its visitors.” The temptation to encourage short termrecovery with lower prices should beavoided, Rifai added, stressing thatmedium and long term prospects for thetourism sector in Tunisia are even morepositive than before. “The new environment can create newopen and transparent conditions forinvestment in tourism, namely foreign

investment, and unlock significant localbusiness potential.”

Taleb Rifai

Muriya’sdevelopmentsinclude an exclusiveeco-lodge on AsSodah Island, City

Walk in Muscat and two integrated

tourism complexes namely Salalah Beachand Jebel Sifah, with the latter scheduledfor soft-opening in July. Nestled amongst the scenic Hajjarmountain range and white beaches,within close proximity to the capital city

of Muscat, Sifawy Boutique Hotel in JebelSifah boasts an ideal tranquil haven inwhich to unwind. With the constructionphase reaching its final stage, the property,which will feature 55 rooms, including 30suites and 25 apartments, is set to

welcome its first guests withinmonths. The hotel, which represents aunique blend of Middle Easttraditions and innovative Omaniluxury, will set new standards,commented Daniel Fanselow,general manager, Sifawy BoutiqueHotel. “Many hotels can be relaxing, buthere we focus on providing ourguests with their detailed needs.We provide butler service, pillowmenus, and even games in theguest’s room. Our service iscustomised to each guests’ tastes.”

The first ships to Jebel Sifahlandmark marina, as part ofMuriya’s great project, will providean even wider range of choices toguests, while the 18-hole PGA golfcourse is expected to welcome itsfirst guests in October. Jebel Sifah will feature a retail venuewith a wide range of shops, banks,pharmacies, travel offices, variousentertainment and nightlife outlets,luxurious freehold apartments andvillas.

MAY 7, 201110

Muriya’s Integrated Tourism Complex to be RevealedMuriya is poised to unveil the first of its major projects in Oman with the soft-opening of the integrated tourismcomplex, Jebel Sifah, in July.

Many hotels can be relaxing, but herewe focus on providingour guests with their

detailed needs

Besides the likely benefitsfor the investing company,the imposing developmentin Male Atoll is expected toboost the local economy

and diversify the tourism industry. Paul van de Camp, CEO, DutchDocklands, elaborated on theopportunity.“This project will cost more than USD500million. The government of Maldives willnot have to spend a single cent for theinvestment. We have agreed for theproject because we have full certainty thatthis project will be a huge success.”The development features a star-shaped

convention centre island with indoorspaces hidden under green-roof terraces,

interior pools and beaches, and theworld’s first 18-hole floating golf coursethat will be managed by Troon Golf. Thefacility will draw on the company’sexpertise and will demonstraterevolutionary solutions, includingunderwater tunnels. Bruce Glasco,managing director, Troon Golf Europe,Middle East and Africa, commented onthe project. “We are thrilled to be involved in such atruly groundbreaking project in theMaldives. Dutch Docklands is a hugelysuccessful and innovative company andwe are excited at the prospect of workingclosely with them and helping themrealise the golf aspect of their vision.”The groundbreaking project is scheduledfor completion in 2015.

MAY 7, 201112

Maldives to Build Floating IslandsMaldives in collaboration with Dutch Docklands plans to build five floating islands in the Indian Ocean. Themega-project includes a convention centre and a golf-course.

Floating docks

Floating golf course

Thegovernmentof Maldives

will nothave tospend a

single centfor the

investment.We have

agreed forthe projectbecause we

have fullcertaintythat this

project willbe a huge

success

http://www.viceversacard.com

MAY 7, 201114

UAE Capital’s Hospitality ThrivesAbu Dhabi achieved a 10 percent rise in hotel guests in the first quarter of this year compared to 2010 andalso recorded increases in guest nights, occupancy levels, revenue and length of stay.

A ccording to the latest AbuDhabi Tourism Authority(ADTA) figures, morethan 510,00 guests stayedin the city’s hotels in the

first three months of this year producing1.56 million guest nights, up by 25 percentcompared to 2010. March alone achieved anine percent increase in hotel guests withalmost 181,000 visitors checking into theemirate’s hotels.While domestic guests seized the mainmarket, the UK came in as the top overseasproducer with 37,710 guests during thefirst quarter and India rose to be the secondwith 23,614 guests followed by the US inthird place with 23,190 guests.

Lawrence Franklin, director strategy andpolicy, ADTA, commented that it has beena terrific first quarter performance, muchof which can be attributed to the dynamicprogramme of events, both business andleisure, which have taken place in theemirate over the past three months. “These, combined with the pull of the YasIsland weekends which are serving up an

enticing mix of entertainment, hotel deals,golf and visits to Ferrari World Abu Dhabi,have kept the momentum going with theimpact evident in the 13 percent rise inaverage length of stay to just over threenights. We have also benefited from ourreputation as a safe and stable destinationduring the period of uncertainty beingexperienced by some Arab nations.”

15MAY 7, 2011

HMH Signs Four New Hotels in SudanHospitality Management Holdings (HMH) announced on May 5, the launch of four new hotels in Sudan,operated under three brands. Coral Niyala, Khartoum, Corp Burj Al Noor, Khartoum, EWA Port Sudanand EWA Nile Tower, Khartoum will add 532 rooms to the group’s existing 400 rooms in the country.

Michel Noblet,president and CEO,HMH, remarkedon the group’sdecision to expand

in Sudan, fuelled by robust demand forhigh-quality hotels. “Sudan enjoys a strategic location inNorth East Africa. There is a strongdemand in the country for qualityaccommodation and our brands are wellpositioned to cater to this growingdemand. Coral Hotels & Resorts have hada long standing presence in Sudan. We arenow glad to introduce Corp and EWAbrands and we look forward to successful

collaboration with all our owners andassociates.”At the new hotels guests can expectdeluxe amenities, high-tech features,

extensive meeting and leisure facilitiesand HRH’s signature hospitality.In addition, HRH entered into Yemenwith the soft launch of Coral Hotel, Aden.

Coral Hotel - Aden

MAY 7, 201116

- Accommodation

Peacock to Thrive in the Middle EastPeacock International Hotel Management is set to strengthen its presence in the Middle East and worldwide.

Steiner Leisure to Manage New Spa in Egypt

Chavana Spa, the spa brand of Steiner Leisure, has enteredinto an agreement to manage a facility at the soon-to-openCoral Sea Sensatori Resort in Sharm El Sheikh, Egypt. In terms of the 10-year agreement, Chavana Spa will offer itsunique treatments, including both local and Balinese therapiesat the resort. The spa will feature a reception and a retail area,along with eight single and two double treatment roomsproviding spectacular views over the Red Sea. Additionally,guests can enjoy a hamman, steam room, sauna, indoor pooland multiple relaxation areas. Both the 470-room property andthe spa are scheduled to open in May. Leonard Fluxman, president and CEO, Steiner Leisure,commented on the favoured tourist destination. “We are excitedto open our Chavana Spa in this great tourist destination. Thisopening will be our fifth Chavana location since launching thebrand 18 months ago, and our first operation in Egypt.”

This opening will be our fifth Chavana location since launching

the brand 18 months ago, and our first operation in Egypt

The company, whichalready manages severalhotels in the GCC and inthe Middle East undervarious brands, aims to

be recognised for its excellent service andvalue for money.Hani Jaber, director of businessdevelopment, Peacock International HotelManagmenet, comments on the positionof the company. "Peacock International Hotel Managementwill contribute to the centralisation andmodernisation of the delivery offundamental services to the Middle Eastand GCC region as our services areessential elements in the socioeconomicdevelopment of these countries.

Moreover, it is our ultimate aim toexpand our business activities beyondthe rapidly growing Middle East marketand be able to establish a strongpresence in other high-potential areasaround the world.”

Peacock’s strategy draws upon solidcorporate structures and operationalsystems as well as tailor-made services toensure maximum revenue to the owner

companies amid certain situations. The company strives to utilise theopportunities of the flourishinghospitality industry of Dubai, whichexperienced a compelling six percentincrease both in terms of revenues andnumber of guests in the first threequarters of 2010.

Hani Jaber

It is our ultimate aim to expand our business

activities beyond therapidly growing Middle

East market

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29MAY 7, 2011

- Accommodation

Accor Signs Direct Connect Partnership withDestinations of the WorldAccor has entered into a direct connect partnership with Destinations of the World (DOTW) to give theircustomers access to the hotel group’s global inventory and rates.

In terms of the agreement,DOTW partners will gain accessto most of the 4,100 Accorhotels worldwide. ChristopheLandais, managing director of

the hospitality group commented on thepartnership. “Today’s digital-savvy generation areincreasingly booking their hotel staysonline. This behaviour has led us to adaptquickly by providing our trade customerswith easy online access to our bestavailable rates. Our direct connectpartnership with DOTW enables us to beat the forefront in servicing this market.We’re delighted to be able to provide their

150,000 strong customer base instantaccess to the latest availability anddynamic pricing across our hotels.”Via the online reservation system,DOTW customers will be able to connectto Accor-branded hotels such as Sofitel,Pullmann, MGallery, Novotel, SuiteNovotel, Mercure, Adagio and ibis, across90 countries. This will allow them to takeadvantage of rate visibility, including BestAvailable Rates (BAR), and AdvancePurchase Rates (APR). The partnership further extends thebenefits of DOTW’s platform, highlightedKeith Fernandez, group managingdirector, DOTW.

“We are delighted to supplement ourdistribution of Accor hotels with theaddition of dynamic rates and inventorydistribution. Our partnership with Accorprovides our customers with seamlessaccess to a world-renowned hoteloperator and its wide-ranging offering ofhotels globally – from luxury to budget –as well as the best available rates. Thisdirect connect partnership with Accor isanother significant step towards our goalto add an additional 50,000 hotels to ourportfolio, and best meet the needs of aplanned increase in distribution to morethan 450,000 points of sale globally, bythe second quarter of 2011.”

MAY 7, 201130

- International

Hilton Signs Three Management Agreementswith New Huadu Industrial Group in ChinaHilton Worldwide revealed on April 21, that it has signed three management agreements with New HuaduIndustrial Group for a Waldorf Astoria branded resort and two Hilton properties in China.

T he new additions to theHilton Hotels & Resortsportfolio will be situatedin Hainan and Hunan,scheduled to open

between 2013 and 2014.Waldorf Astoria Hainan Baoting Resort,Hilton Hainan Baoting Resort and HiltonChangsha East, will add 930 hotel roomsto Hilton Worldwide’s pipeline in China.Chen Fashu, chairman, New HuaduIndustrial Group, commented on thepartnership. “Hilton Worldwide is aleader in global hospitality and the mostinfluential and well-known hotel brand in

China. Hilton Worldwide is undoubtedlythe best partner for a collaboration inChina’s luxury hospitality market.”

Hilton Worldwide currently operates 17hotels and resorts under four brandsacross China. Dispersed across nine citiesin the country, properties include Waldorf

Astoria Hotels & Resorts, Conrad Hotels& Resorts, Hilton Hotels & Resorts andDoubleTree by Hilton. Hilton also hasmore than 70 properties under variousstages of development across its portfolioof brands in China. “As the capital of Hunan province,Changsha’s continued urbanisation andimportance as a major port and acommercial and industrial centre bode wellfor hospitality development. The Hainangovernment has also recently announcedits plan to develop the island, dubbed the‘Hawaii of China’, into an internationaltourism island,” added Fashu.

Hilton Worldwide is a leader in global

hospitality and the mostinfluential and well-known

hotel brand in China

MAY 7, 201132

- International

US Airline Takes Action After Poor Financial ResultsDelta Airlines has announced it will retire its least efficientaircraft in an effort to recover from a USD318 million net loss inthe first quarter of this year.The American airline will phase out 130 aircraft over the next 18months, including the DC9-50 and Saab turbo-prop fleets and 6050-seat regional jets.Blaming rising fuel prices, the firm revealed plans to raise fares ondomestic flights and introduce international fare surcharges. Itwill also reduce its capacity plans for the second half of the year.The company is targeting reductions in markets where revenueimprovements have not kept pace with rising fuel costs. Richard Anderson, CEO, Delta Air Lines, praised the company’sstaff for doing everything possible to improve the airline’ssituation. “Fuel is the biggest challenge facing this industry and Deltais actively reducing capacity, implementing fare actions, hedging ourfuel needs and attacking our cost structure in order to offset fuel'simpact on our earnings. These actions would not be possible withoutthe dedication and determination of Delta people worldwide, whoare working every day to build the best airline in the world for ourshareholders, our employees and our customers.”

- International

MAY 7, 201134

- Cruising

Cruise Company Prepares For 2012-13 SeasonRoyal Caribbean International has announced its 2012-13 Caribbean cruise offerings that will givevacationers more options for an exciting vacation.

Carnival Cruise Lines Launches100th ShipCarnival Cruise Lines celebrated the launch of its 100th ship,the Carnival Magic, with a ceremony at the Fincantierishipyard in Monfalcone, Italy, where the vessel was built.Carnival Corporation, toasted the brand’s achievement byoffering free champagne to all guests sailing aboard its 100ships on April 29.More than 227,000 guests across the company’s 10 cruisebrands took part in the celebrations, thought to be the largestof its kind at sea.Following the party, Carnival Magic made its debut voyage onMay 1, with a nine-day Mediterranean cruise from Venice toBarcelona.The ship amenities include a Caribbean-inspired pub with itsown private label draught beer, an Italian restaurant and anexpansive open-air recreation complex with the first ropescourse and outdoor fitness area at sea. Micky Arison, CEO, Carnival Corporation, commented thatthe launch of the ship was a proud and exciting moment.“It is particularly meaningful that delivery of CarnivalCorporation 100th ship is for the Carnival Cruise Lines brand,which provided the foundation upon which CarnivalCorporation was established and, ultimately, grew into thelargest cruise operator in the world with 10 global brands.”

Seven of its ships, includingsome of the largest and mostrevolutionary cruise ships atsea, will continue sailing arange of Caribbean and

Bahamas itineraries year-round, from fiveconvenient drive-market ports.Six additional ships will provide evengreater flexibility with four to 12-nightCaribbean itineraries, departing from fourmore US ports in winter 2012-13. Betsy O’Rourke, senior vice president ofmarketing, Royal Caribbean International,commented that Royal Caribbean’s cruisesare perfect settings for families and couplesof all ages to create memories that will lasta lifetime.

“Our unmatched ships, amazing onboardstaff and crew, and exciting itineraries areall part of the royal advantage that wedeliver to guests on every cruise. There’ssomething for everyone onboard, fromrelaxing in the solarium to participating inthe DreamWorks character parade toattending a Broadway musical, to enjoyinga multitude of dining options, all of whichcreate opportunities to bond and grow.”

The company’s recently launched Oasis-classships offer guests a wide array of innovativeonboard amenities, accommodation, diningand entertainment options. On board, guestscan even enjoy the exclusive DreamWorksExperience, which feature programs andinteractive sessions with DreamWorksAnimation’s characters from Shrek,Madagascar, Kung Fu Panda and How toTrain Your Dragon.

Royal Caribbean’s Voyager of the Seas

MAY 7, 201136

- Air News

Egyptair Operates Non-Stop to Guangzhou on New Boeing 777Egyptair announced on April 22, the initiation of non-stop flights between Cairo and Guangzhou, China,operated with the airline’s new B777-300ER.

The new route comes inline with Egyptair’sexpansion strategy aimedat linking the worldthrough the Cairo hub,

using a modern fleet.Marty Bentrott, vice president-sales,Boeing Commercial Airplanes, MiddleEast, Russia and Central Asia, remarkedon the significance of the expansion. "The Middle East is one of the world'sfastest growing aviation markets andEgyptair is well positioned to takeadvantage of this growth with its plansfor fleet expansion and modernisation.

The Boeing 777-300ER has the payloadrange capability, economic efficiencyand passenger comfort to supportEgyptair’s goals for growth, profitability

and world-class service." The B777-300ER provides 346 seats andwill offer customers in China manyonboard facilities and services.

Air Arabia Maroc Targets SpainAir Arabia Maroc has extended its partnership withAVIAREPS and appointed the global aviation and tourismmanagement company as its representative in Spain to furtherstrengthen its presence in the European country. In terms of the agreement, AVIAREPS will be responsible forall sales, marketing, public relations and ticketing activitiesof the airline, which currently operates three weekly servicesto Barcelona from its hub in Casablanca. AVIAREPS, whichalready represents the low cost carrier in several Europeanmarkets, including Germany, Switzerland, Benelux, Italy andFrance, will locate its Spanish office in Madrid and will beheaded by Gustavo Vaca, general manager.

Under the agreementADTC will supportEtihad in providingUAE nationals with awide range of

job opportunities and careerdevelopment programmes withthe airline, which will beprovided on the ADTCdatabase.ADTC will also support Etihad inproviding training for job seekersso that it meets employmentstandards in the variousEmiratisation programmesoffered. Both parties anticipatethat the agreement will pave theway for further high qualitypartnerships and collaboration.James Hogan, CEO, EtihadAirways, commented on whatthe agreement will bring to theairline. “As the national airline of theUAE, it is our duty and ourprivilege to provide the verybest career opportunities withinour airline through our

Emiratisation program. This partnershipwill allow us to expand our reach to UAEnationals across the country so that wemay bring their unique experiences and

understanding of the region to Etihad.”The total percentage of UAE nationalsworking for Etihad Airways is currently 13percent of the measured workforce.

37MAY 7, 2011

- Air News

Etihad Partners with ADTC for UAE Employment Development ProgrammeEtihad Airways announced on April 20, that it has signed a Memorandum of Understanding (MoU) withAbu Dhabi Tawteen Council (ADTC) to enhance the airline’s recruitment strategy for UAE nationals.

MAY 7, 201138

Who are you?My name is Tarek Mousa. I am an Egyptian-Australian and Ihave been in the industry for 25 years, 15 years of which werespent in Australia, doing outbound travel. At my currentcompany, Egypt & Beyond Travel, which was established in2005, we focus on tailor-made itineraries, absolute personalservices and small special interest groups.

What is your favourite thing about working in the travelindustry? Getting to meet our happy clients from all around the worldwho visit our destinations.

When is the best time to visit Egypt?I would suggest visiting the country between October and midApril.

Where would you like to travel to for your next holiday? I hope to visit Jordan and Syria really soon.

Why should people come to you for travel advice? At Egypt & Beyond, we base our business on quality service,quality product selection and a lot of personal touch. Ourimpeccable attention to detail, rigid quality control standards,and our highly trained staff ensure that every trip with Egypt& Beyond is smooth, trouble free, unforgettable and full ofwonder. The secret of our unparalleled service is in ourattention to detail and the subtle extras which ensure clients’comfort and safety. Egypt & Beyond staff are well trained toexceed our client expectations and will do everything in theirpower to guarantee that clients returning from Egypt andsurrounding countries are completely satisfied with their timespent with Egypt & Beyond Travel.

Name: Tarek MousaPosition: Chairman, CEOCompany: Egypt & Beyond TravelLocation: Egypt

Agent’s Insight

Tarek Mousa

Planet Group Launches Global Travel Planet Group, one of the leading travel service providers of theUAE, has established Global Travel & Tourism LLC, a one-stoptravel shop, portraying the terms of the International AirTransport Association (IATA). The new company, which will provide a wide range of travelservices to both retail and corporate clients, meets all therequirements of IATA. George M. Moussa, chairman, PlanetGroup, elaborates on the newly formed company. “Due to the new rules of IATA, and since we are the GSA of severalairlines, Planet Travel could not accommodate other airlinesrequests except for the airlines that we represent. Now with GlobalTravel & Tourism, all the travel requirements of our customers canbe provided with the help of our highly experienced andknowledgeable staff.”The newly established company reaches out to a wide scope of clients. “The main office is also centrally located in Dubai which makesit convenient for customers to access our services. We areplanning on opening offices in several locations to better servethe needs of our customers,” concluded Moussa. Global Travel & Tourism offers various services including flightbookings, hotel reservations andholiday packages.

MAY 7, 201140

Travel Talk is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hearfrom you, so send your comments, questions, frustrations and observations to [email protected]

Peter BaumgartnerChief Commercial Officer, Etihad Airways

“We are proud to promote the UAE’s most impressiveholiday packages through our new Hala Abu Dhabibrochures. We have been working very closely with ourpartners at Abu Dhabi Tourism Authority, our suppliers andselected travel agencies to design one of the mostcomprehensive holiday brochures in the market."

James HoganCEO, Etihad Airways

“Our seventh anniversary celebrations highlight the significanceof Bangkok to Etihad’s operations. The Thai capital was one ofEtihad’s first long haul destinations. Today, Bangkok is Etihad’snumber one destination in Asia with the greatest deployment ofseat capacity of 824 seats per day.”

Our seventhanniversary

celebrations highlightthe significance of

Bangkok to Etihad’soperations

We are proudto promote the

UAE’s mostimpressive

holidaypackages

Peter Baumgartner James Hogan

mailto:[email protected]

41MAY 7, 2011

Olivier JacquinOlivier Jacquin has beenpromoted to head of global salesorganisation for Rezidor HotelGroup and Carlson. Jacquin hasled Rezidor’s global sales,marketing, distribution andCRM organisation sinceAugust 2003, with additionalresponsibilities and territoriesin line with the hotel group’sglobal strategy. He began his career asassistant general manager inSenegal, before moving to theFrench West Indies and takingon the role of executiveassistant manager. After returning to France in1994, he joined ConcordeHotels at the sales andmarketing head office, wherelater he was promoted todirector of sales and marketingat Concorde Le Fayette, Paris.Prior to joining Rezidor, heheld the position of globalsales director at EuropcarInternational. In his new rolehe will focus on consolidatingRezidor’s leading position anddelivering profitable growth inall markets and all segmentsacross its brands.

Oussama El RahbaniOussama El Rahbani has been promoted to clusterdirector of sales at Holiday Inn Kuwait Downtown andthe soon-to-open InterContinental Kuwait. ElRahbani joined InterContinental Hotels Group(IHG) in 2009, following experience in Lebanon,Jordan and the UAE. Using his extensive knowledgeand understanding of the Kuwait market, he will beresponsible to drive the sales operations of the twoproperties. InterContinental Kuwait is scheduled toopen in 2012.

Olivier Jacquin

Oussama El Rahbani

MAY 7, 201142

Tourism growing in UAE and Saudi ArabiaThe UAE and Saudi Arabia will experience some of the world’s strongest inbound tourism growth over thenext five years, according to research by Euromonitor International Travel.

The Travel and TourismGlobal Overview reportindicates that SaudiArabia will have one ofthe largest compound

annual growth rates in the world growingat 12.3 percent with arrivals during 2010-2015, which will resulting in an additional9.3 million visitors to the country. This growth will mainly be driven byreligious tourism to Mecca and Medinah,supported by infrastructure developmentsin air transportation and travelaccommodation. The UAE will experience an annualincrease in arrivals during the forecast

review period of 6.9 percent, resulting in3.6 million new arrivals.This growth is being influenced bysignificant infrastructure developmentsthat are expected to contribute to thegrowing number of arrivals to the country.Dubai is also set to seal its position as aglobal air transportation hub upon theopening of the world’s largest airport, AlMaktoum Airport, with a capacity of 160million passengers a year. Simon Press, exhibition director, WorldTravel Market, noted that the MiddleEastern tourism industry should takeheart from these generally positivefindings.

“Euromonitor International’s researchshows the region’s travel and tourismindustry is a strong position and will growin global importance.”

Mecca

Travel Trade Weekly: What newdevelopments have occurred both inyour company and in RAK’s tourismindustry?Mohab Ghali: RAK has alreadyestablished itself as one of the region’s topfamily, weekend and internationalleisure destinations, thanks to the qualityof its tourism and hospitality industry.Overall, visitor numbers are steadilyincreasing as the industry andgovernment work in tandem to promoteRAK as a destination globally, attractingniche segments like adventure tourists,cultural tourists and the MICE industry. High-profile events such as the RAK Half-marathon, one of the richest marathonraces in the world, has definitely raisedRAK’s credentials in the global andregional market and helped to place RAKon the map. The emirate’s rising stature inthe global industry has also led to newbrands, including our Waldorf Astoria andDoubleTree by Hilton entering themarket. The Waldorf Astoria RAK isscheduled to open later this year andDoubletree by Hilton, RAK opened itsdoors on April 1.

Travel Trade Weekly: What iscoming up for you in 2011?Mohab Ghali: We opened the firstDoubleTree by Hilton property in UAE –the DoubleTree by Hilton, RAK and aregearing up to launch the Waldorf AstoriaRAK later this year. Doubletree by Hilton, RAK offersdistinctively designed full-service upscalehotels and suites. The hotel, which will becompetitively priced, features 126 rooms,of which 56 are deluxe rooms, 42 arestudios (14 with kitchenette) and 28 areone-bedroom suites. In addition, the

property will feature 112 apartments thatare designed to re-create the comforts ofhome. The brand is renowned for its‘Culture of CARE’ (Caring, Attentive,Responsive and Empowered service) andwe are excited to be the first to introducethe iconic brand to the region Waldorf Astoria RAK is designed as apalace and located in the newest and mostupscale area of Al Hamra, west of RAK,approximately 40 minutes away fromDubai International Airport. It is part of amixed-use development that includes an18-hole championship golf course, a600m private beach, a convention centrewith capacity for 3,000 people, and 10restaurants and bars, of which four willoffer fine dining.

Travel Trade Weekly: Have you noticedany changes in client behaviour?Mohab Ghali: Client behaviourchanged considerably over the past fewyears amidst the paring down of travelbudgets. There has been a generalshortening of booking windows and arenewed interest in customer loyalty

programmes like Hilton HHonors. The GCC has always had a strong intra-regional travel market, but this hasincreased recently with residents fromDubai and Abu Dhabi enjoying shortaffordable breaks in RAK and not alwayslooking to jet off abroad. In terms of source markets, Scandinaviancountries like Sweden, Denmark andFinland, as well as Eastern Europeannations like Ukraine, emerged as ourstrongest source markets in 2010.

43MAY 7, 2011

Q & A with Mohab GhaliRas Al Khaimah (RAK) has emerged as a leading destination, for successful new hotels. Mohab Ghali, countrymanager Ras Al Khaimah, Hilton Worldwide, talks about the group’s latest properties and changing demands.

Mohab Ghali

MAY 7, 201144

EventsIndabaDurban, South Africa, May 7-10, 2011(www.indaba-southafrica.co.za)The event showcases the widest variety of Southern Africa'sbest tourism products.

German Travel MarketCologne/Bonn, Germany, May 8-10, 2011(www.germany-travel-market.de)An event and workshop for incoming tourism to Germany.

The Hotel ShowDubai, UAE, May 17-19, 2011(www.thehotelshow.com)A hospitality event for the MENA, GCC and emerging markets.

International Pow Wow San Francisco, US, May 21-25, 2011(www.ustravel.org/events/international-pow-wow)An international marketplace and the largest generator ofVisit USA.

IMEXFrankfurt, Germany, May 24-26, 2011(www.imex-frankfurt.com)A worldwide exhibition for incentive travel, meetings and events.

Asia Luxury Travel MarketShanghai, China, June 13-16, 2011(www.altm.com.cn)An event showcasing the world's most sought after destinationsand travel experiences to travel buyers from across the Asia Pacific.

CITY FAIR The European Cities Travel Workshop London, UK, June 20, 2011(www.cityfair.travel)A one day event of pre-scheduled appointments dedicated to thesector of city tourism.

AIBTMBaltimore, US, June 21-23, 2011(www.aibtm.com)A US event for the business travel and meetings industry.

City of Kyoto Welcomes Blossom Japan 2012As the 2011 Cherry Blossom seasoncomes to an end, Blossom Japan, aLucioles event, is preparing for its seconddebut in Japan next year.The City of Kyoto will welcome BlossomJapan 2012, February 13-16, offering a‘real Japan’ experience. The invitation onlyevent will bring together buyers from 39countries, presenting them with excitingnew products and providing a newdynamism for the whole luxury travelindustry.Daisaku Kadokawa, major, Kyoto,remarked on the choice to host the eventin the Japanese city. “For more than a millennium, Kyoto has

been the destination of choice for thoseseeking the true essence of Japaneseluxury, culture and refinement. The city’smany exclusive restaurants, privategalleries, secret gardens and temples, andmyriad magical experiences continue to

draw the most elite and discerningtravellers from around the world.”Blossom Japan 2012 aims to offer theperfect environment for buyers of affluenttravel to meet with exceptionalinternational and Asia Pacific sellers.

mailto:[email protected]

travel trade weekly issue 78

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