Travelport Hotels – Best Practices

Michelle King - May 2011

Agenda

• Overview GDS Channel - Why book on the GDS?• How are you selecting the hotels - Additional Search qualifiers • Where can I find out Hotel info?• What is BAR & Enhanced BAR? • What is complete Pricing/complete Pricing Plus?• Multi Level Rates - (Negotiated Rates) – Help?• Ask Travelport• Travelport Points – Agent Incentive• Q&A

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Overview GDS Channel - Why book on the GDS?

Convenience

• Provides one-stop convenience for travel agents by integrating air, car and hotel segments in the same PNR

Real-time Availability

• Allows for instant modification, cancellation and confirmation of your hotel bookings 24X7

90,000 hotels.

Better control

• Ensures all hotel segments are captured in agents back-office system for billing and invoice printing purposes

Cost effective

• Reduces your search time for the best available hotel rates for your customers

Revenue Stream

• Financial Assistance to the agency

• Earn commissions of up to 10% on bookings.

• Travelport Points Programme

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How are you selecting the hotels - Search qualifiers

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• Search by Chain –Select up to 3 preferred hotel chains to view hotels for the specified suppliers only - HOA2DEC-5DECCHI/EM+ES+BW+SI+HY

• Specify up to 4 Rate Access Codes – HOA03MAY-1NTLON/R-WESTMINSTER/¤IBM+COC  

• Choose up to 8 Hotel Features that are important for your client (e.g. High Speed Internet, Meeting Rooms, Health Club, etc.)

HOA03MAY-1NTANC/F-IND+HEA+SAU

• Specify rate category – Packages, Weekend Rates or Family Plan for your Leisure Customers; Corporate or Convention Rates for the Business traveller

HOA2DEC-5DECLAS/C-SEN

• Search by transport type and/or property type HOA03MAY-1NTCHI/R-MCCORMICK PLACE/T-C/D-30M  

• Search by hotel name or up to 4 RoomMaster IDs, if you already know which hotel you are looking for

HOA03MAY-1NTPARIS/R-CDG/N-MONTALE+FONT/D-30M   • Search for hotels based on their AAA star rating (for US hotels only)  HOA2DEC-5DECMIA/R-SOUTH BEACH/AAA4-5

Where can I find out Hotel info? Hotel Descriptions (HOD)

• Helping you find the right hotel for your customer: Access comprehensive hotel descriptions for every hotel

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Where can I find out Hotel info? Hotel Images

• To view hotel images and rich media, visit http://support.galileo.com/hotelimages or access directly via Point&Click platform

• Galileo Images is not platform dependant, agents only need internet access

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Where can I find Hotel info?Rate Rules

• HOV Screen – Rate Rules

• ALWAYS ALWAYS check the rate rules in HOV

– Check the cancellation policy of that rate

• Does it allow you to modify or cancel without penalty?

• Does this rate with its stringent conditions meet my pax needs? Don’t just recommend the cheapest rate.

• When must I cancel to avoid penalty?

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Best Available Rate Programme (BAR)

Industry first and leading hotel programme of its kind– More than 174 chains contracted- representing 54,000 properties– Lowest public, non-restricted rates

BAR indicator on screen

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Benefits– Increased booking confidence time saving &

improved efficiency through a streamlined shopping process

– No need to shop outside of Galileo– Offers parity with all other channels

Enhanced Best Available Rate - COMING SOON

• Enhanced BAR is a new programme, where suppliers commit to providing Travelport with their full range of public rates including restricted (e.g prepaid, non-refundable) – similar to full content agreements that we have with airlines

• Enhanced BAR participants will have the # indicator. We will retain the ! for standard BAR participants

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What is Complete Pricing?

Features• Complete Pricing provides an agent with the complete cost, including

room rate, taxes and surcharges, of the hotel stay up front• Complete availability (HOC) display includes an APPROX TTL column,

which lists the total cost of the hotel stay• Rate rules (HOV) and sell displays contain the complete pricing

information

Benefits• Improved efficiency by eliminating manual calculations• Provides customers with better service by giving them the true cost of

their hotel stay• Total Price is stored and printed on the itinerary – reduces customer

service issues

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What is complete Pricing?Examples

Total Price for Stay including Tax and

Surcharge

Total Price for Stay including Tax and

Surcharge

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What is Complete Pricing Plus?

Key Targets:

– Enhance availability search functionality

– Replace free text elements with formatted data

New search qualifiers:

• Number of rooms

• Number and ages of children

• Bedding configuration (1 King or 2 Double, etc)

Key Elements:

– Complete Pricing “Plus” : Return complete price on HOC, including children price and extra persons

– Multi-Room Availability: validate availability of the room/rate products for which multiples were desired and identify if the desired number of rooms are available for that room type

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Key Elements (continued):– Formatted Descriptive Room, Rate and Rule Data: replace free text

descriptions of the following fields with OTA compliant indicators or formatted text

Bedding Configuration (e.g. 1 King Bed = 1K) Room View Rate Category (i.e. R=RAC, C=COR, G=GOV) Smoking vs. Non-Smoking Meal - indicator if Breakfast, Lunch and/or Dinner is included

and meal type (if specified) Commissionable vs. Non-Commissionable Deposit, prepay, guarantee requirements Whether or not credentials are required Formatted CXL policy w/date & time

– Store Key Rate/Rule Data in Booking Record

What is Complete Pricing Plus

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Examples of Complete Pricing Plus (CP2)

Total Price for Stay including Taxes and matched child

request

Total Price for Stay including Taxes and matched child

request

Indicator that a (G)uarantee is required to book the room/rateIndicator that a (G)uarantee is required to book the room/rate

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Structured rate rule responseStructured rate rule response

Approximate Total

Nightly Rate

MLR Code

Credentials Req’dGuarantee

Commission Refundable

Bedding Room View

Meals Included

Rate Category

Cancellation Deadline

New Galileo HOC screen – supporting CP2

Negotiated Rates - Help?

• A few reasons why you can’t see neg rates• Availability closed out

Check availability for ONE night for 3 consecutive months eg 1 Sep, 1 Oct, 1 Nov

• PCC not given viewership

Check if the neg rates of any other hotel from SAME chain is showing.

• Neg rates not loaded

Either contact the chain to load or seek Travelport’s help

ASK Travelport

We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right

time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day,

every day of the year

Here is some of the additional facilities that are available via Ask:-

• Quickly find answers using enhanced ‘Ask a Question’ capabilities• The ability to request replies via e-mail• ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance • Use a convenient Agent Assist Online Chat Service for immediate, expert guidance • Track the status of a reported incident or issue – all the way through to resolution

www.ask-travelport.com

17Travelport Confidential

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Travelport Points

Agency Owner Registration Process

Huge range of rewards to choose from

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Homepage & management dashboard

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Summary

• Commercial Benefits of a GDS booking

(FA, Commission, TP Points)

• Rates & Availability - Negotiated, BAR, Enhanced BAR, Consortia Rates, Total Rates (Complete Pricing)

• Hotel Info/Help – Images & Descriptions, ASK Travelport

• TP Points – Get Rewarded for your bookings !!!

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