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Travelport Smartpoint v7.5 Technical Installation Guide Version 1.0 11 November 2017

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Page 1: Travelport Smartpoint v7 - Travelport Customer Portal · Travelport Smartpoint v7.5 Travelport Travelport Smartpoint v7.5: Technical Installation Guide Page iii ... Windows 7 M √

Travelport Smartpoint v7.5 Technical Installation Guide

Version 1.0

11 November 2017

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THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT

Copyright

Copyright © 2017 Travelport and/or its subsidiaries. All rights reserved.

Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the licensee’s personal use without the prior written permission of Travelport and/or its subsidiaries.

Trademarks

Travelport and/or its subsidiaries may have registered or unregistered patents or pending patent applications, trademarks copyright, or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights.

All other companies and product names are trademarks or registered trademarks of their respective holders.

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Contents Introduction.............................................................................................................................................. 1

Required Updates for PCI Compliance ................................................................................................... 1

More Information About PCI Compliance ........................................................................................... 1

Installation Quick Reference ................................................................................................................... 2

Upgrading Galileo Desktop and Smartpoint ........................................................................................ 2

First-Time Installation .......................................................................................................................... 2

Other Installation Configurations ......................................................................................................... 2

Interactive Installation ............................................................................................................................. 3

Software and Support Documentation .................................................................................................... 3

Software and Hardware Guidelines ........................................................................................................ 4

Client Installation ................................................................................................................................. 4

Server Installation ............................................................................................................................... 7

Testing Systems for PCI DSS Compliance ......................................................................................... 8

Tested Configurations ............................................................................................................................. 9

Citrix Configuration 1 ........................................................................................................................... 9

Citrix Configuration 2 ........................................................................................................................... 9

Remote Desktop Services (Galileo Desktop Remote v2) Configuration 1 ....................................... 10

Remote Desktop Services (Galileo Desktop Remote v2) Configuration 2 ....................................... 11

Smartpoint IP Addresses ...................................................................................................................... 12

Caching ............................................................................................................................................. 13

Connectivity ....................................................................................................................................... 14

Galileo SSL .................................................................................................................................... 14

CMVPN (Customer Managed Virtual Private Network) ................................................................. 14

Marketplace Integration for Travelport Smartpoint................................................................................ 15

Changes to Marketplace Integration for Smartpoint 7.4 ................................................................... 15

Exceptions for Travelport Marketplace Integration ........................................................................... 15

Updates for Travelport Marketplace .................................................................................................. 15

Prerequisites ......................................................................................................................................... 16

Secure Socket Layer Requirements ................................................................................................. 16

Pre-Installation Requirements ........................................................................................................... 16

Client ID and IP Configuration Settings ......................................................................................... 17

Backing Up Data Files ................................................................................................................... 18

Preferences and Settings .............................................................................................................. 19

Backing Up Programmable Keys (PKeys) and the User Profile .................................................... 19

Backing Up Viewpoint Customization and Other Non-Version Controlled Files............................ 19

Backing Up the Script Library ........................................................................................................ 19

Testing Third-Party Software for the Microsoft .NET Framework Update ..................................... 19

Testing Third-Party Software for Standalone Smartpoint or Hide Galileo Desktop ....................... 20

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Upgrading Standalone Smartpoint from Smartpoint 7.1 or Earlier ................................................ 20

Firewalls ............................................................................................................................................ 21

Production ...................................................................................................................................... 21

Pre-Production (Copy) ................................................................................................................... 21

Galileo Desktop/Travelport Smartpoint: Installing for the First Time or Upgrading from an Earlier Version .................................................................................................................................................. 22

Terminal Window Startup Installation ................................................................................................... 36

Citrix/MTS Installation ........................................................................................................................... 39

Requirements .................................................................................................................................... 39

Assumptions ...................................................................................................................................... 39

Preparing the Citrix Server ................................................................................................................ 40

Preparing the Client Package on the Citrix Server ........................................................................... 42

Installing Galileo Desktop/Travelport Smartpoint .............................................................................. 42

Configuring Galileo Desktop/Travelport Smartpoint ......................................................................... 45

Setting Up User Accounts for Configuration .................................................................................. 45

Configuring the Directory Structure for Galileo Desktop/Travelport Smartpoint ............................ 45

Modifying DAT32COM.INI ............................................................................................................. 46

Modifying WIN.INI .......................................................................................................................... 47

Publishing Galileo Desktop/Travelport Smartpoint ........................................................................... 48

Confirming Galileo Desktop/Travelport Smartpoint Connectivity ...................................................... 53

Troubleshooting .................................................................................................................................... 54

Smartpoint App Not Responding ...................................................................................................... 54

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Introduction

This guide provides instructions to install and uninstall Travelport Smartpoint v7.5.

This Technical Installation Guide provides more detailed technical instructions for implementing Smartpoint in network environments or other more detailed installations. If you are installing a single instance of Smartpoint in a desktop environment, the Quick Installation Guide more simplified installation instructions.

Required Updates for PCI Compliance

You must upgrade to the bundled installation of Galileo Desktop 2.60.3/Travelport Smartpoint 7.5 by 28 February 2018. Earlier versions will not be able to access Travelport Apollo or Travelport Galileo as of 01 March 200.18.

This release installation includes updates that are required to maintain Payment Card Industry (PCI) compliance. Currently, Travelport is PCI compliant. However, to comply with new guidelines for 2018, Travelport must make some changes to their applications and communication protocols.

To support the PCI-compliant updates, the new bundled installation for Galileo Desktop and Smartpoint:

Requires an update to Microsoft® .NET Framework 4.6.2 or later. .NET Framework 4.6.2 is

included as an optional part of the Smartpoint installation.

May require an update to a Windows operating system that supports .NET Framework 4.6.2 or

later.

May require an update to SSL 3.0 and TLS 1.2. This software is provided in Galileo SSL Client

v3.0.0, which is available on Travelport Marketplace.

May require your agency to test uncertified plug-ins or other uncertified Smartpoint

companion software.

See Software and Hardware Guidelines on page 4 for more information about updated software

requirements for PCI DSS compliance, as well as the Am I Ready? tool, which checks for PCI DSS

compliance.

More Information About PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store and/or transmit card information maintain a secure environment. The payment industry’s focus on PCI is continually evolving to become more stringent in the application of the rules.

The Payment Card Industry (PCI) compliance guidelines will be changing in the year 2018. Currently, Travelport is PCI compliant. To maintain compliance in 2018, Travelport must make some changes to their applications and communication protocols.

The key driving factor for this change revolves around the new industry rules requiring credit card transactions to be processed under PCI compliant guidelines with a minimum of Transport Layer Security (TLS) 1.2. TLS and Secure Socket Layer (SSL) are cryptographic protocols that provide communications security over a computer network. The connection is private (or secure) because symmetric cryptography is used to encrypt the data transmitted.

For additional general information on TLS, please refer to: https://en.wikipedia.org/wiki/Transport_Layer_Security.

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Installation Quick Reference

The steps for installation Galileo Desktop 2.60.3/Smartpoint v7.5, differ depending on your current configuration. Refer to the appropriate section below for your configuration.

Upgrading Galileo Desktop and Smartpoint

1. Close existing, installed products and applications.

2. Check compatibility with existing add-on applications before upgrading to a newer Galileo

Desktop, Travelport Smartpoint bundled version.

3. Follow the steps in Pre-installation Requirements (page 16) to back up your data files.

4. Follow the steps in Upgrading from an Earlier Version (page 22).

5. If you are upgrading from Smartpoint 7.1 or earlier, and plan to use standalone Smartpoint,

ensure that you update the configuration plug-in correctly (page 20).

First-Time Installation

1. Refer to Software and Hardware Guidelines to ensure that your configuration meets the minimum

requirements for your deployment (page 4).

2. Refer to Tested Configurations for examples of successfully tested installation environments

(page 9).

3. Test updated software to ensure that all systems are compliant for PCI DSS (page 8).

4. Install Secure Socket Layer, if it is not already installed (page 16).

5. Ensure that your firewall is configured to allow access to Travelport (page 19).

6. Follow the steps in Installing for the First Time (page 22).

Other Installation Configurations

For any of the above installations, the following configurations are available:

To configure the application to automatically open Galileo Desktop in the Terminal Window mode

at startup, follow the steps in Terminal Window Startup Installation (page 36).

For Citrix/MTS installation instructions, refer to page 39.

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Interactive Installation

This installation guide applies to the interactive installation. The interactive installation checks to

determine if pre-requisites exist. If not, the installation will notify the user and terminate.

When the pre-requisites are fulfilled, InstallShield will install the updated Galileo Desktop software and

Travelport Smartpoint. You are not required to remove the older versions before installing the latest

versions.

Note:

Existing installed products and applications should be closed before attempting to upgrade. Please also check compatibility with existing add-on applications before upgrading to a newer Galileo Desktop, Travelport Smartpoint bundled version.

The user should check the application compatibility with the provider before upgrading to a newer Galileo Desktop version. Galileo Desktop add-on applications should be verified after upgrading.

Software and Support Documentation

Refer to your regional portal for the latest version of the Galileo Desktop and Smartpoint bundled installation file.

Download the installation file and installation guide from your regional portal.

The installation file is located in Galileo/Software/Basic Software/Galileo Desktop.

The installation guide is located in Galileo/Software/Installation Manuals/Galileo Desktop.

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Software and Hardware Guidelines

Because environment and usage may vary for each installation, the following specifications serve only as general guidelines. Guidelines are provided for both client installations and server installations.

See Tested Configurations on page 9 for configurations that were successfully tested internally by Travelport.

Client Installation

The table on the following page indicates the level of compatibility between the operating system and Smartpoint 7.5.

For PCI DSS compliance, any compatible operating system must support Microsoft® .NET

Framework 4.6.2 or later.

For some operating systems, updates or service pack upgrades can affect compatibility with .NET

Framework 4.6.2 and Smartpoint 7.5.

The following definitions for compatibility apply:

Compatible/Recommended: Smartpoint 7.5 can be installed and has been confirmed to run with

full functionality. Microsoft officially supports .NET Framework 4.6.2 or later for this operating

system.

Compatible/Unconfirmed: Smartpoint 7.5 can be installed. However, Microsoft does not

officially support .NET Framework 4.6.2 or later for this operating system. As a result, Smartpoint

7.5 will work, but cannot be confirmed to run with full functionality.

Not Compatible: Smartpoint 7.5 cannot be installed.

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Client Installation: Supported Operating Systems

Operating System Compatible/ Recommended

Compatible/ Unconfirmed

Not Compatible Comments

Windows XP √ No longer supported by Microsoft. Cannot support .NET Framework 4.6.2 or later.

Windows Vista √ No longer supported by Microsoft. Cannot support .NET Framework 4.6.2 or later.

Windows 7 √ Must be updated to Windows 7 SP 1 to be compatible.

Windows 7 Service Pack (SP) 1 √

Windows Server 2008 √ Must be updated to Windows Server 2008 R2 to be compatible.

Windows Server 2008 R2 √

Windows 8.0 √ A free update from Windows 8.0 to Windows 8.1 is available.

Windows 8.1 √

Windows 10 (Initial Version) √

Windows 10 Anniversary Update √ Includes .NET Framework 4.6.2.

Windows 10 Creators Update √ Includes .NET Framework 4.7.

Windows 10 Fall Creators Update √ Includes .NET Framework 4.7.1.

Windows November Update √

Windows 10 Student (10 S) √ Runs only Windows Apps from the Microsoft Store.

Windows 2012 √

Windows 2012 R2 √

Windows Server 2016 √

Parallels Desktop® for Mac Not supported by Travelport.

Smartpoint may be installed on versions of Parallels Desktop that support Windows operating systems that are compatible with .NET Framework 4.6.2 or later.

However, Travelport does support installations on Apple Mac, and does guarantee functionality for Smartpoint in any Parallels Desktop environment.

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Client Installation (continued)

Supported Architectures x86

x64

Minimum Hardware Processor: Pentium 1 GHz or higher

Memory: 2GB RAM

Disk Space: 2 GB

Recommended Hardware

Processor: Pentium 2 GHz or higher

Memory: 4 GB RAM or more

Disk Space: 10 GB

Graphics Processor: Supporting DirectX 9

Minimum Screen Resolution

1024 x 768

Prerequisite Software Windows Installer 3.1 or later

Internet Explorer 10 or later

Galileo Desktop v2.6

Microsoft® .NET Framework 4.6.2 or later (NET Framework 4.6.2 is installed by the Smartpoint Installer)

Galileo SSL Client 3.0.0 (if using SSL connectivity)

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Server Installation

Supported Operating Systems

Windows Server 2008 with Terminal Services

Windows Server 2008 R2 or later with Remote Desktop Services

Citrix XenApp 6.587or later

Windows Server 2012

Windows Server 2012 R2

Supported Architectures x64

Minimum Hardware Processor: Xeon 1.8 GHz dual core

Memory: 8 GB RAM or more

Disk Space: 2 GB

Notes: Hardware requirements are highly dependent upon user profiles, number of concurrent users and other applications running on the server.

More memory may be required if running plugins, especially custom plugins.

Prerequisite Software Windows Installer 3.1 or later

Internet Explorer 10 or later

Galileo Desktop v2.6

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Testing Systems for PCI DSS Compliance

Both server and client systems should be checked to ensure that they are compliant with the Payment Card Industry Data Security Standard (PCI DSS) updates.

The Am I Ready? tool is available to automatically test Smartpoint environments for PCI DSS Compliant requirements:

Operating system

Microsoft .NET Framework version

Galileo SSL Connection

Smartpoint and Galileo Desktop versions

Browser version (required only if you also use Smartpoint Worldspan)

Note: The Am I Ready? tool may not work on systems that are running very early versions of .NET

Framework. An Am I Ready? document for manual system checks is also available.

For example, the following test results indicate that all software is compliant except the Galileo SSL

Client.

To download the Am I Ready? tool:

1. Go to Travelport Marketplace at https://www.travelportmarketplace.com/Product/Am-I-Ready-checker--for-ApolloGalileo-(PCI-DSS).

2. See the Am I Ready? User Guide on the download page for detailed instructions.

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Tested Configurations

Smartpoint has been tested successfully on Citrix, Microsoft® Terminal Services, and Galileo Desktop Remote (GDR). However, individual variances may apply for each installation; therefore, we recommend thorough testing for each server installation at a customer site.

Citrix Configuration 1

The following system configuration for Citrix was tested internally by Travelport. Because environments and usage may vary by customer, this configuration is intended as an example only.

Operating System MS Windows Server 2008 R2 Standard

Processor Intel® Xeon® CPU E5-2690 0 @ 2.90 GHz – 4 Processor

Application Virtualization Service

Citrix XenApp 6.587

Application Type Published application

Note: Published desktop can be implemented, but functionality will vary depending on the additional applications.

Software Framework Smartpoint uses Microsoft .NET 4.6.2, and Windows Presentation Foundation 4.0 (WPF 4). If this underlying technology is supported, Smartpoint should work.

Memory 8 GB RAM per Smartpoint instance

Usage 15 to 20 concurrent users with no other applications hosted or running simultaneously.

Browser Internet Explorer 10

Server Storage C: 50 GB

D: 50 GB

Storage is based current build standard, not application.

Citrix Configuration 2

The following system configuration for Citrix was tested internally by Travelport. Because environments and usage may vary by customer, this configuration is intended as an example only.

Operating System MS Windows Server 2012

Processor Intel® Xeon® CPU E5-2690 0 @ 2.90 GHz – 4 Processor

Application Virtualization Service

Citrix XenApp 7.12

Application Type Published application

Note: Published desktop can be implemented, but functionality will vary depending on the additional applications.

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Software Framework Smartpoint uses Microsoft .NET 4.6.2, and Windows Presentation Foundation 4.0 (WPF 4). If this underlying technology is supported, Smartpoint should work.

Minimum Memory A minimum of 8 GB RAM per Smartpoint instance.

Usage An average of 9 concurrent users per server.

Browser Internet Explorer 10

Server Storage C: 50 GB

D: 50 GB

Storage is based current build standard, not application.

Remote Desktop Services (Galileo Desktop Remote v2) Configuration 1

The following system configuration for RDS (Remote Desktop Services) was tested internally by Travelport. Because environments and usage may vary by customer, this configuration is intended as an example only.

Operating System MS Windows Server 2008 R2 Standard

Processor Intel® Xeon® CPU E7-4870 @ 2.40 GHz – 6 Processors

Application Virtualization Service

RemoteApp Manager (Remote Desktop Services RD Session Host Farm + RD Gateway Array + RD Broker + TMG Array)

Application Type RemoteApp Published Application

Software Framework Smartpoint uses Microsoft .NET 4.6.2, and Windows Presentation Foundation 4.0 (WPF 4). If this underlying technology is supported, Smartpoint should work.

Memory 12 GB RAM per Smartpoint instance.

Usage 30 to 40 concurrent users with no other applications hosted or running simultaneously.

Browser Internet Explorer 11

Server Storage C: 55 GB (Operating System)

E: 50 GB (USERS area)

Storage is based current build standard, not application.

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Remote Desktop Services (Galileo Desktop Remote v2) Configuration 2

The following system configuration for RDS (Remote Desktop Services) was tested internally by Travelport. Because environments and usage may vary by customer, this configuration is intended as an example only.

Operating System MS Windows Server 2012 R2

Processor Intel® Xeon® CPU E7-4870 @ 2.40 GHz – 6 Processors

Application Virtualization Service

RemoteApp Manager (Remote Desktop Services RD Session Host Farm + RD Gateway Array + RD Broker + TMG Array)

Application Type RemoteApp Published application

Software Framework Smartpoint uses Microsoft .NET 4.6.2, and Windows Presentation Foundation 4.0 (WPF 4). If this underlying technology is supported, Smartpoint should work.

Minimum Memory A minimum of 12 GB RAM per Smartpoint instance.

Usage 30 to 40 concurrent users with no other applications hosted or running simultaneously.

Browser Internet Explorer 11

Server Storage C: 55 GB (Operating System)

E: 50 GB (USERS area)

Storage is based current build standard, not application.

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Smartpoint IP Addresses

The entire public IP range for Travelport products is: 216.113.128.0/19, which is 216.113.128.0 – 216.113.159.255

Travelport recommends that:

The entire range be opened with no filtering or caching.

If the entire range cannot be opened, all of the addresses listed below must be open to Ports 80

and 443.

The following destination URLs and IPs are required by Smartpoint.

URL IP Functionality

americas-smartpoint.travelport.com

[216.113.156.61] Aggregated Air Shop, Fare Rules, MDS, Price, Seat Map, Ancillary Shop, Ancillary Book

images.travelport.com [216.113.156.92] Property images

marketplace.travelport.com [216.113.156.122] Check for Update, Install Update

travelportmarketplace.com [216.113.156.96] Instrumentation

platformservices .travelportmarketplace.com

[216.113.156.137] Configuration Plugin, Validate Host User

americas.webservices. travelport.com

[216.113.156.103] GWS XML Select, Advertising, ACH Reference Data

emea.webservices.travelport .com

[216.113.156.104] GWS XML Select

apac.webservices.travelport.com [216.113.156.105] GWS XML Select

goprivate.wspan.com [216.113.140.254] Airline Logos

dc.services.visualstudio.com [40.84.189.107]

[168.63.242.221]

MS Azure Application Insights

dc.applicationinsights .microsoft.com

[104.45.136.42]

[40.114.241.141]

MS Azure Application Insights

support.travelport.com [216.113.156.21] Reference Data Updater

ASK Travelport

ask.travelport.com [216.113.156.94] Ask Travelport, EMD Manager More Info

External IPs

api.tripadvisor.com [23.210.37.41] Trip Advisor. Used in the Hotel Room Rates Screen for showing Trip Advisor reviews.

What’s New

travelportsmartpoint.com [88.208.252.215] What’s New. Website link for the What's New presentation in Smartpoint. The actual link is http://www.travelportsmartpoint. com/whats-new.php

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URL IP Functionality

Maps

virtualearth.net Load the maps for shop results.

platform.maps.glbdns2.microsoft .com

[various IPs] Load the maps for shop results.

Car Images

images.travelport.com [216.113.156.92] Service for searching car images

cdn.travelport.com [various IPs] Distributed network used to host car image files

Hotel Images

*.iceportal.com [52.1.127.58] The new image and video viewer

*.vfmii.com [4.35.228.225] Video viewer web site that the majority of hotel suppliers use

a-zonconnect.hotelzon.com [94.103.31.224] Hotelzon is Travelport owned image provider. We show images from Hotelzon on using basic image viewer.

*.cloudfront.com [72.21.210.29] Image provider

Travelport Rooms and More

https:// www.travelportroomsandmore .com/hotel/search/api

[216.113.156.99] Travelport Rooms and More serves as a hotel content hub to provide aggregated offer responses from a broad range of hotel providers worldwide.

This functionality provides real-time availability and pricing directly from the hotel aggregator. An aggregator provides availability and rates from multiple hotel suppliers. Supplier is the Universal API-standard term for a hotel vendor such as a hotel chain, hotel property, or hotel brand name.

This functionality has been integrated on Smartpoint.

Caching

Important! Because this content is highly dynamic and its use can cause latency and incorrect responses, ensure that these addresses and ranges are NOT using:

Cisco’s WCCP (caching feature).

Any form of router caching.

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Connectivity

Galileo SSL

Note: For PCI DSS Compliance, an upgrade to SSL 3.0 and TLS 1.2 is required by 01 March 2018. The corresponding update to Galileo SSL Client v3.0.0 is available on Travelport Marketplace at https://www.travelportmarketplace.com/Product/Galileo-SSL-300-upgrade.

Your ASK Travelport/My Travelport user name and password also provide access

credentials to Travelport Marketplace.

The update to Galileo SSL Client v3.0.0 is not required to run Smartpoint v7.5. However,

this update is also required by the same date for PCI DSS compliance.

Please allow access from the desktop to these public IP addresses with a destination of TCP Port 443.

216.113.131.33

216.113.159.225 (gdssl.galileo.com)

216.113.159.226 (gdssl-atl.galileo.com)

216.113.159.227

CMVPN (Customer Managed Virtual Private Network)

The only traffic that be routed across a CMVPN should be Travelport host traffic destined for the following addresses:

57.8.81.0 255.255.255.0

198.177.164.0 255.255.255.0 (U.S. only)

57.8.72.0 255.255.255.0 (Copy and Test System Access)

216.113.159.242 / 255.255.255.255 (TBF access)

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Marketplace Integration for Travelport Smartpoint

The installations for Smartpoint 7.2 and 7.3 had an option to integrate Smartpoint with Travelport Marketplace to:

Automatically update minor versions of Smartpoint.

Download and install custom plug-ins and other solutions specific to an agency.

Changes to Marketplace Integration for Smartpoint 7.4

As of Smartpoint 7.4 several changes were made for integration with Travelport Marketplace to better support specific agency needs:

Integration with Travelport Marketplace is determined by the Travelport Marketplace

Administrator for your agency. The Administrator is able to assign custom solutions to individual

travel agents, PCCs, or agency groups.

If the Administrator has enabled Travelport Marketplace, the Marketplace icon is

automatically displayed when Smartpoint 7.4 is installed.

If the Administrator has not enabled Travelport Marketplace, the icon is not displayed.

Automatic updates for minor versions of Smartpoint are discontinued. In Smartpoint 7.4, a

message notifies the agent when an update is available, but does not automatically install the

update. Agents can then update Smartpoint at their convenience.

Downloading and installing custom plug-ins and other solutions specific to an agency continues to

be available.

Issues with the file path for uncertified third-party plug-ins have been resolved. Uncertified plug-

ins are applications that are not created by Travelport or by certified Travelport partners.

In Smartpoint 7.2 and 7.3, Smartpoint plug-ins used with Travelport Marketplace integration

used a new path for plug-ins:

C:\Users\<username>\AppData\Roaming\Travelport\Smartpoint\Core.

Smartpoint 7.4 with Smartpoint Marketplace integration reverts to the original path for plug-

ins: C:\Program Files (x86)\Travelport\Smartpoint.

Exceptions for Travelport Marketplace Integration

Marketplace integration is not supported for:

Citrix/Terminal Services environments.

Sign-on identifiers that do not have an associated primary PCC:

NDC sign-on identifiers that begin with N.

Training sign-on identifiers that begin with M.

For these exceptions, please go directly to Travelport Marketplace www.travelportmarketplace.com to download plug-ins.

Updates for Travelport Marketplace

Automated updates (Incremental Updates) for Smartpoint from Travelport Marketplace, supported in Smartpoint 7.2 and 7.3, were discontinued in Smartpoint 7.4.

Manual updates to Smartpoint from Travelport Marketplace continue to be supported. With an administrator role, you can upload new MSIs of Smartpoint to update. To see the request/response:

1. Activate Fiddler.

2. From the Tools menu in Smartpoint, select Automatic Update > Check Now.

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Prerequisites

Galileo Desktop is a global reservation system providing access to tools for shopping and booking all air, hotel, car rental and other travel-related products available through the Galileo global distribution system (GDS).

Galileo Desktop is a travel sales management solution offering both Focalpoint and Viewpoint. Galileo Desktop has been developed to work in standardized Windows® software environment.

Secure Socket Layer Requirements

SSL (Secure Sockets Layer) is a commonly used protocol for managing the security of a message transmission on the Internet. This installation requires that SSL is installed on the system.

Note: For PCI Compliance, an upgrade to SSL 3.0 is required by 28 February 2018. The corresponding update to Galileo SSL Client v3.0.0 is available on Travelport Marketplace at www.marketplace.travelport.com.

The update to Galileo SSL Client v3.0.0 is not required to run Smartpoint v7.5. However, this

update is also required by the same date for PCI compliance.

Pre-Installation Requirements

During the installation, a pre-installation requirements dialog box is displayed. This screen provides information for critical back-ups required before updating Smartpoint. Please note that additional non-critical pre-installation requirements and recommendations are also included in this section of the guide.

Note: If you are not familiar with how to backup files, please check with your manager/IT manager.

Before you begin the installation, confirm that the following pre-installation tasks are completed:

Note the Client ID and IP configuration settings (page 17).

Backing up data files (page 18).

Saving preferences and settings (page 18).

Backing up Programmable Keys (PKeys) and the User Profile (page 19).

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Backing up Viewpoint Customization and other files that are not version controlled (page 19).

Backing up the script library (page 19).

Disable any anti-virus software you may have running. Anti-virus software may prevent registries

from being updated.

If you are running Focalpoint 3.2, or Focalpoint 3.0.18A, remove the icon from your desktop.

(Right-click the icon and select Delete.)

Confirm if you require/have administrative privileges.

Confirm that the resolution set to at least 1024x768.

Confirm that the color depth at least 256 colors.

Confirm that there sufficient disk space.

Confirm that any plug-ins or companion software that is not produced or certified by Travelport is

compatible with .NET Framework 4.6.2 or later (page 19).

If Smartpoint will be implemented with Galileo Desktop hidden, confirm that any third-party scripts

and applications are compatible with this configuration of Smartpoint (page 19).

If you upgrade from Smartpoint 7.1 or earlier directly to Smartpoint 7.5, your system will continue

to use the old plug-in even after you upgrade to version 7.5. Manually remove the old

ConfigurationServiceClient plug-in from Smartpoint 7.1 or earlier (page 20).

Close Galileo Desktop and Smartpoint before beginning installation.

Client ID and IP Configuration Settings

To view Client ID and IP configuration settings, you can either:

Open the dat32com.ini file. By default, this file is located in C:\FP\machine\dat32com.ini.

Open Galileo TCP/IP from the Windows Control Panel.

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Select a connection and click Edit to view the Client ID and IP configurations.

Backing Up Data Files

File Type Location

Replay Files \FP\REPLAY\*.*

Relay Files These files are stored in multiple places.

QManager scheduler dat file will be in \fp\datadir\users\xx (where X is the user ID in the splash screen), or \fp\datadir\wstn when not used.

Queue Distribution lists, end with a .QDL extension and are typically stored in \fp\swdir.

Scriptwriter Plus Files

\FP\DATADIR\SWPLUS\SCRIPTS\*.*

Browser Script Files

\FP\DATADIR\SCRIPTS\*.*

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Preferences and Settings

File Type Location

Focalpoint Config File

\FP\DATADIR\WSTN\focalpoint.config.xml

\FP\DATADIR\USER\users\focalpoint.config.xml

Scriptwriter Run Group

These are typically store in \fp\datadir\users\xx (where X is the user ID in the splash screen) or \fp\dataid\wstn when not.

These files are typically named grpX.swr (where X is the # of groups created)

Backing Up Programmable Keys (PKeys) and the User Profile

By default, PKeys and the User Profile configuration are typically located in C:\FP\Datadir.

The User Profile setting should be saved under a Profile Name, as failure to enter a name will result in the default directory (WSTN) being modified and potentially corrupted.

File Type Location

Apollo Keys \\FP\DATADIR\PKEYS\*.PKEYS.XML

Galileo Keys \\FP\DATADIR\PKEYS\*.PKEYS.XML

Galileo Desktop \\FP\DATADIR\PKEYS\*.PKEYS.XML

Backing Up Viewpoint Customization and Other Non-Version Controlled Files

Any modified, non-version controlled files must be backed up. (For example, if a right-click menu was added to the pnr.html file to launch a file.)

Take a copy of the code that has been added to the file. After the installation, this code can be added back into the appropriate file within Galileo Desktop.

Backing Up the Script Library

By default, the script library is located in C:\FP\swdir\CustomViewpoint\LocalScripts.

File Type Location

Galileo Java Script Library

\FP\SWDIR\CustomViewpointGalileo\CustomViewpointGalileo

Java Script Library Val Files

\FP\SWDIR\CustomViewpointGalileo\CustomViewpointGalileo\gdia_ValFiles

Testing Third-Party Software for the Microsoft .NET Framework Update

Travelport has already tested plug-ins and other software that is created by Travelport or offered by certified third parties through Travelport Marketplace for compatibility with .NET Framework 4.6.2 or later.

However, before deploying Galileo Desktop 2.60.3 and/or Smartpoint 7.5, any uncertified third-party plug-ins or other Smartpoint companion software should also be tested to ensure compatibility with .NET Framework 4.6.2 or later.

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Testing Third-Party Software for Standalone Smartpoint or Hide Galileo Desktop

Smartpoint can be implemented to hide Galileo Desktop and display only Smartpoint. There are two ways to hide Galileo Desktop:

Enabling Hide Galileo Desktop.

Users have the option to hide or display Galileo Desktop using the Hide Galileo Desktop feature in the Application Settings.

Activating standalone Smartpoint.

As of Smartpoint 7.2, Smartpoint can be activated for standalone Smartpoint, which automatically hides Galileo Desktop. Unlike the optional Hide Galileo Desktop feature, standalone Smartpoint does not offer users the option to redisplay Galileo Desktop after activation.

To be activated, standalone Smartpoint:

Must have the relevant configuration settings enabled in Travelport Marketplace. This

configuration can be enabled at several levels, including Client ID, PCC, agency, group,

regional, and country levels.

The #CONFIGPLUGINON terminal command must be entered after installation. (See

Step 16 in the Quick Installation Guide for more information.)

Before installing Smartpoint 7.5, confirm if standalone Smartpoint will be activated in Travelport

Marketplace. For more information about activating users for standalone Smartpoint, please

contact the agency’s Travelport account executive.

For both of these options, it is strongly recommended to test any third-party applications with Galileo Desktop hidden before beginning to install Smartpoint 7.5. Please work with the agency Smartpoint administrator to confirm that any customized plug-ins or other customized software will continue to be compatible to Smartpoint.

To test customized and third-party applications:

1. Using the current version of Smartpoint, hide Galileo Desktop. a. From the Application menu, select Application Settings. b. In the General Settings section, select Hide Galileo Desktop check box. c. Click SAVE.

2. Confirm that all scripts and third-party applications, including custom plug-ins, continue to work in

Smartpoint.

3. If a third-party application does not work, the agency should contact the third party and work with them to make the software compatible with Smartpoint.

Note: If standalone Smartpoint was previously implemented as an add-on feature, compatibility does

not need to be re-confirmed for updates to Smartpoint 7.5 or later releases.

Upgrading Standalone Smartpoint from Smartpoint 7.1 or Earlier

Standalone Smartpoint was added as part of the main Smartpoint installation in Smartpoint 7.2. However, you may be using Smartpoint 7.1 or earlier with the configuration plug-in for standalone Smartpoint installed separately.

If you upgrade from Smartpoint 7.1 or earlier directly to Smartpoint 7.5, your system will continue to use the old plug-in even after you upgrade to version 7.5.

To ensure that the current version of the standalone configuration plug-in is used, you must either:

(Recommended) Upgrade from Smartpoint 7.1 or earlier to Smartpoint 7.2 or 7.3 before installing

Smartpoint 7.5.

Manually remove the old ConfigurationServiceClient plug-in from Smartpoint 7.1 or earlier.

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Firewalls

Firewalls and routers must permit the following to access Travelport's Apollo and Galileo hosts in a production environment.

Production

UDP and TCP traffic from Galileo Desktop to and from the following Travelport networks:

UDP and TCP Addresses

216.113.0.0 (24-bit mask)

57.8.0.0 (24-bit mask)

UDP Ports: 5067 and 5068

TCP Ports: 2748 and 2749

Pre-Production (Copy)

If you need to use Apollo or Galileo Pre-Production (Copy), you need to permit access to the following networks and ports:

UDP and TCP Addresses

216.113.0.0 (24-bit mask)

57.8.0.0 (24-bit mask)

UDP Ports: 5067 and 5068

TCP Ports: 2748, 2749, 2769, and 22748

For more information about firewall specifications, refer to your regional portal.

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Galileo Desktop/Travelport Smartpoint: Installing for the First Time or Upgrading from an Earlier Version

Note: SSL Client must be installed before installing for the first time. Refer to Secure Socket Layer Requirements (page 16).

Download the Smartpoint and Galileo Desktop bundled installation file from your regional portal.

1. Click Save and then select the location to save to.

Save progress screen.

2. From the saved location, click on file name (or icon if saved to the desktop) to install.

The progress screen displays the installation extraction.

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3. Optional. Click Show Details to display the extraction process for individual installation files.

The .NET Framework 4.6.2 Setup window is displayed if Microsoft .NET Framework 4.6.2 or later

is not already installed on the server. This Setup screen continues to be displayed throughout the

Smartpoint installation process.

In a distributed environment, it is highly recommended that all required software, including .NET Framework 4.6.2, is installed before installing Galileo Desktop. If this best practice is used, the following screen is not displayed.

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After the Galileo Desktop files are extracted, the Setup screen displays the pre-installation tasks.

See Prerequisites on page 16 for more information about the pre-installation tasks listed on this

screen, as well as additional tasks that may be required.

3. Click Yes to confirm the pre-installation requirements and display the Welcome window.

4. Click Next to display the License Agreement window.

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4. Optional. Click Print to queue the license agreement to the default printer.

5. Click Yes to confirm the license agreement and display the Setup Type window for the default

display option.

6. Select the default display option for Galileo Desktop. For more information about Terminal

startup, refer to Terminal Window Startup Installation on page 36.

7. Click Next to display the start-up options.

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8. Select the start-up preference.

9. Click Next to display the language options.

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4. Highlight desired languages for installation. You can select multiple languages by pressing the

CTRL key and selecting additional languages from the list.

5. Click the arrow to select the default language.

6. Click Next.

7. Use default directory settings and click Next. To configure Internet settings, first select the

Internet button.

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8. Complete the connection information if not previously configured.

a. Enter the Client Identifier. A Client ID is required per workstation. Please contact your Travelport Account Manager to order new Client IDs.

b. For Keyboard Mode, select Apollo / Galileo Mapped.

c. For the Configuration Server address, enter the addresses based on your connection type.

SSL Primary IPCS Address = 127.0.0.1

Secondary IPCS Address = 127.0.0.1

CMVPN Primary IPCS Address = 57.8.81.13

Secondary IPCS Address =57.8.81.113

Primary=198.177.164.151

Secondary=198.177.164.152

d. Click OK.

9. Click OK.

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10. Click OK.

Please note: The following three Select Features screens differ depending on which system, Galileo or Apollo, the agent is using. Examples have been given for both.

Once past the three Select Features screens, at the configuration screen, both Galileo and Apollo follow the same path.

For Galileo users

a. Click Next.

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b. Click Next.

c. Click Next.

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For Apollo users

a. Click Next.

b. Click Next.

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c. Click Next.

The software begins to install for either Galileo or Apollo.

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11. Click Next.

12. Click Finish.

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Installation progress screens are displayed.

13. Click Next.

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14. Make setting selection and click Close.

15. Click OK then, restart your computer as directed.

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Terminal Window Startup Installation

The Terminal Window Startup Installation is an advanced installation option that automatically opens Galileo Desktop in the Terminal Window mode on startup. This option disables the display of the splash and logon screens, which display by default during the Galileo Desktop startup.

This installation option can be used if a customized startup script is used, or any functionality is modified in Galileo Desktop that conflicts with the use of the splash screen or logon screen.

This installation uses the same basic process as the Quick Installation. However, certain installation selections are required, as well as additional steps to configuring the Viewpoint Options menu.

1. Complete Steps 1–6 of the Galileo Desktop/Travelport Smartpoint – Installing For the First Time

(page 22).

2. For Step 7 of the Galileo Desktop/Travelport Smartpoint – Installing for the First Time, select the

Terminal windows (Focalpoint) visible at startup option.

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3. For Step 8 of the Galileo Desktop/Travelport Smartpoint – Installing for the First Time, select the

Start Galileo Desktop automatically option.

4. Complete the rest of the Galileo Desktop/Travelport Smartpoint – Installing for the First Time

steps.

5. After installed, display the Itinerary Window (Viewpoint) mode.

6. From the Tools menu, select Options to display the Viewpoint Options window.

7. Select the General tab.

8. Clear both the Show splash screen on startup and Show logon screen on startup check boxes.

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9. If a startup script is desired, change from Viewpoint to the Terminal Window (Focalpoint) mode,

and select Set Workstation Defaults from the Options menu.

10. In the Set Workstation Defaults dialog box, browse or enter the path for the path for the Startup

Script.

11. From the File menu, select Save to save the new settings.

12. The Terminal Window displays, and the startup script launches and runs.

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Citrix/MTS Installation

The following instructions are intended as an aid for installing and configuring Galileo Desktop v2.6/ Travelport Smartpoint, to function in a multi-user environment from a Citrix Server or Microsoft Terminal Server (MTS).

These procedures will vary depending on site requirements and server administration differences.

Note: This guide was created in response to customer requests. Citrix Server and Microsoft Terminal Server are not supported in Galileo Desktop/Travelport Smartpoint; however, these environments may be supported by customers, vendors, or NDCs/SMOs. Contact your regional support organization for more details.

Requirements

These instructions support the installation of Galileo Desktop/Travelport Smartpoint in a Citrix and MTS environment for either:

Thin-client terminals (if used).

Windows-based workstations or other clients supported by Citrix client software.

Required hardware and networking must be installed and functioning before Galileo Desktop/Travelport Smartpoint is installed and configured. See Server Installation on page 7 for software guidelines and requirements.

Assumptions

This guide is intended to document the process for installing a Citrix server in most environments. However, these procedures cannot duplicate the process that will be required for every installation. This guide assumes that:

Galileo Desktop/Travelport Smartpoint will be installed on the Citrix server.

The drive locations will vary depending on the server environment. For this document, the

following standards apply:

Drive C designates the local drive of the Citrix server.

WINDOWS designates the Windows directory on the Citrix server.

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Preparing the Citrix Server

To prepare the Citrix server for the Galileo Desktop/ Travelport Smartpoint installation, you must be logged on with Administrative authority to the server itself. This procedure also assumes that the Citrix environment is already running.

1. Right-click My Computer on the Windows Server Desktop.

2. Select Manage. The Computer Management window displays.

3. Select Local Users and Groups then, select Users to display the user list. The following

example shows default remote user names of Remote00 through Remote14.

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4. Double-click on the user name for each user who will share Galileo Desktop/Travelport

Smartpoint to display the User Properties dialog for that user.

5. Click the Profile tab.

6. In Home folder, select Local path. The location of the Local Path field will vary depending on your

administration.

7. In Local Path, enter C:\USERS\<username>, where <username> is the actual user name.

Note: You must repeat step 7 for all users that require profiles.

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8. Click the Terminal Services Profile tab.

9. In Local Path, enter C:\USERS\<username>.

10. Click OK to redisplay Computer Management.

11. Repeat this procedure for each Galileo Desktop client workstation.

Preparing the Client Package on the Citrix Server

The procedure for configuring the client workstation depends on whether a thin client workstation, Windows workstation, or Web client is used.

If you are configuring Galileo Desktop/Travelport Smartpoint for a thin client workstation or a Web client, you may need to install the Citrix Presentation Server Client Package Version 10.0, depending on your environment. The required type of client may also vary depending on your specific connectivity requirements.

You can download the Client Package from your source, if available. However, it is recommended to download the client directly from citrix.com to obtain the most current version of the Client Package.

Installing Galileo Desktop/Travelport Smartpoint

In Citrix environments, Galileo Desktop must be installed through the Add or Remove Programs feature to ensure that is registered as a shared application. Do not use the Command Prompt method.

Note: Screen shots may vary depending on whether you are installing for Apollo or Galileo, as well as by operating system.

To install Galileo Desktop/Travelport Smartpoint:

1. Go to your regional portal, or other download site provided by your administrative contact or your

Travelport account representative.

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2. Click Start on the Windows Desktop, then click Control Panel.

3. In the Control Panel folder, double-click the Add or Remove Programs icon to display the Add

or Remove Programs dialog box.

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4. Select Add New Programs icon to display the Add New Programs dialog box.

5. Click Finish. The Galileo Desktop/Travelport Smartpoint Welcome window displays.

You do not need to uninstall your previous version of Smartpoint. The previous version is

uninstalled during the installation of Smartpoint.

It is highly recommended that in a Citrix environment all required software is previously installed prior to installing Galileo Desktop; therefore, there is no need to select additional software.

6. Continue with the basic installation in Smartpoint in Galileo Desktop/Travelport Smartpoint:

Installing for the First Time or Upgrading from an Earlier Version on page 22.

7. When you have completed the Queue Installation, launch Galileo Desktop/Travelport Smartpoint

on the Citrix server to ensure it is functioning correctly.

8. Continue with the following sections of the Citrix/MTS Installation.

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Configuring Galileo Desktop/Travelport Smartpoint

Galileo Desktop/Travelport Smartpoint must be configured on the server to permit use by client machines. Configuration involves copying Galileo Desktop/Travelport Smartpoint directory information into the User home directory of each client workstation, and confirming or modifying the networking information.

Setting Up User Accounts for Configuration

Configuring user accounts for Galileo Desktop varies depending on the status of the account. Follow these procedures to prepare user accounts for configuration.

If the client workstation is new and has not been logged on to the Citrix server, log on from the

workstation before configuring Galileo Desktop/Travelport Smartpoint. Logging on to the server

will create a Windows directory for that user.

If the client workstation has been logged on to the Citrix server, before Galileo Desktop/Travelport

Smartpoint was installed, the Windows directory has already been created for that user. However,

slightly different modifications are needed for the files in the window directory.

Configuring the Directory Structure for Galileo Desktop/Travelport Smartpoint

Within this procedure, ANON12 is used at the sample username and indicates the identification for an individual client machine. User subdirectory designates the home directory for any client machine.

Duplicating the Machine Directory

This procedure may vary depending on your operating system.

1. In the Explorer window, locate the C:\USERS\ subdirectory. This subdirectory should contain the

user directories for client machines that were created when MetaFrame was configured on the

Citrix server. In the graphic below, the 15 users display the default names Anon000 through

Anon14.

2. Right-click on C:FP\MACHINE\ and select Copy.

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3. Open the User subdirectory of the first client machine. The graphic below displays the Anon012

User subdirectory as an example.

4. Right-click within the User subdirectory and select Paste, to duplicate the Machine subdirectory.

5. Repeat the copy process for each remote user.

Modifying DAT32COM.INI

1. Open the first Machine subdirectory that you have just copied to the User subdirectory.

2. Double-click DAT32COM.INI to display the file in Notepad format.

3. The Client Identifier line should list the client identification entered during installation. This

procedure uses XXXXXX as the client identifier.

4. Change both Client Identifier = XXXXXX lines to the user’s client identification. This

defines the connections you set up when you installed Galileo Desktop.

5. Select Save from the File menu.

6. Close the file.

7. Repeat the procedure for each remote client.

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Modifying WIN.INI

1. Open the Windows directory in the C:\USERS\<username> subdirectory where <username> is

the actual user name.

Note: There will be no Windows directory in the <username> subdirectory if the client has not

already logged in to the Citrix server. The user must log into the Citrix server at least once before

you can modify the win.ini. See Setting Up User Accounts for Configuration (page 45) for more

information.

2. Open WIN.INI.

3. Copy all of the Focalpoint information from the WIN.INI (C:\WINDOWS\WIN.INI) to the client’s

WIN.INI. The information to be duplicated is shaded in the graphic above. Continue to Step 16

when the duplication is completed. If the client was logged in to the server after Galileo Desktop

was installed, all of the Focalpoint information should already be in the client’s WIN.INI.

4. The Machinedir line displays C:\USERS\MACHINE\. Enter the individual client identification into

the path. For example, the Anon012 user name should display as

C:\USERS\ANON012\MACHINE

5. Confirm that the paths to the Galileo Desktop directories match the paths displayed in step 10

(page 27) of the installation procedure. In the sample graphic, C:\FP\SWDIR and C:\FP\DATADIR

display.

6. Select Save from the File menu.

7. Close the file.

8. Repeat the WIN.INI modification for each remote user.

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Publishing Galileo Desktop/Travelport Smartpoint

Use the following procedure to publish Galileo Desktop/Travelport Smartpoint.

1. Log on to the Citrix Farm at Programs > Citrix > Management Consoles > Presentation

Server Console.

2. Under the current farm, right-click Applications, and select Publish Application.

3. The Application Publishing Wizard displays.

4. In Display Name and Application Description, enter the desired name and description for Galileo

Desktop.

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5. Click Next to display the Specify What to Publish dialog box.

6. Select Application.

7. In Command Line, enter the path for Viewpoint.exe, or click Browse to locate the executable. In

this example, the executable is located in: C:\FP\SWDIR\VIEWPOINT.EXE.

8. The Working Directory field automatically displays as C:\FP\SWDIR.

9. Click Next to display the Program Neighborhood Settings dialog box.

10. Specify a neighborhood folder or Start Menu and shortcut options, as desired.

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11. Click Next to display the Specify Application Appearance dialog box.

12. Click the Session Window Size arrow, and select 800x600 or greater.

13. Modify colors and application startup settings, as desired.

14. Click Next to display the Specify Client Requirements dialog box.

15. Unless modified settings are preferred, do not modify this dialog box.

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16. Click Next to display the Specify Application Limits dialog box.

17. Unless different settings for concurrent instances or the CPU priority level are desired, do not

change the default settings.

18. Click Next to display the Configure Access Control dialog box.

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19. Click Next to display the Specify Servers dialog box.

20. From the list of Available Servers, select the servers to be run for Galileo Desktop/Travelport

Smartpoint.

21. Click Add to move the selected servers to the Configured Servers column.

22. Click Next to display the Specify Users dialog box.

23. Click the Look in arrow to select the desired domain or server.

24. Select the users for that domain or server, and click Add to display the users in the Configured

Accounts list. These users now have permission to access Galileo Desktop.

25. Repeat Steps 21–22, as necessary, for all servers or domains associated with Galileo Desktop.

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26. Click Next to display the Specify File Type Associations dialog box.

27. Click Finish to complete publishing Galileo Desktop.

Confirming Galileo Desktop/Travelport Smartpoint Connectivity

There are two ways confirm connectivity:

1. Launch an Internet Explorer browser and test Galileo Desktop/Travelport Smartpoint via the Web

Client by entering the Citrix server name. The Citrix Web interface displays. If the Web Client is

not installed, you can download it off the server or directly from Citrix.com.

2. Open a Galileo Desktop/Travelport Smartpoint session from the client workstation.

If the connection was successful a Download Successful message displays at the lower left in the status bar to confirm that the HCM has connected to the IPC.

If the connection was not successful, a Failed to Open message displays.

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Troubleshooting

Smartpoint App Not Responding

In some cases, when you download a Smartpoint installation file (the setup.exe file or a zip file) from the internet, it becomes blocked on the computer. This is a Windows security feature that sometimes occurs when files are downloaded. When this occurs, you can double-click on the .exe file to run the installer and Smartpoint will install successfully, but all files installed in the Smartpoint application directory will be blocked.

After this blocked installation, when you try to run Smartpoint you will see this error after start-up:

There could possibly be other reasons why this error might appear, so it cannot be automatically assumed that it was from a blocked installation file. Verify the following:

1. Does the error occur soon after Smartpoint starts (for example, after you sign on to the host)?

2. If you starts Smartpoint using “Run as administrator” (you may require assistance from a user with administrative rights to do this), does this resolve the problem for this single use of Smartpoint?

3. If both of these are true, then as a final check, right-click and select “Properties” for one of the DLL

files (e.g. “0100.00.AirAvailability.dll”) found within the Smartpoint application folder located here:

C:\Program Files\Travelport\Smartpoint or C:\Program Files (x86)\Travelport\Smartpoint

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If the resulting dialog includes an “Unblock” button, as shown here, then this confirms the problem:

To resolve this, it will be necessary to uninstall Smartpoint, and then re-install using a setup.exe file that you have confirmed is not blocked. Confirm the executable file is not blocked by right-clicking on the file and select Properties. Then, if present, click the Unblock button.