tree city comic con: volunteer training

8/11/2019 Tree City Comic Con: Volunteer Training

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MASON PRYORVOLUNTEER DIRECTOR

JAMES FUHRIMANVOLUNTEER DIRECTOR


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Kristal Glenn- Media Coordinator

Feliena Chaulk - Special Guest Coordinator

Kira Parker - Costume Guild President

Adam Garvey - Audio Visual Director


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No tag-a-longs

Please wear your shirt and

badgeNo business while about

our business

Smoke on break indesignated areas.

NO alcohol or drugs!

We wont ask for yourpersonals besides name,

number and address.

What you do give is safe.Accommodations can be

met- just ask.

No crazy shenanigans!


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We have a ZERO tolerance policy in place forour volunteers.

Here are a few areas in which harassment willnot be tolerated: harassment due to

ethnicity, creed, religion, political affiliation,gender, gender identity, sexual identity,

sexual orientation, fandom, etc.


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Again, zero tolerance.

This can include physical assault, verbal

harassment, sexual harassment, stalking,unwanted physical touching or advancement orinappropriate photography.

Inappropriate photography is defined as anythingwhere the subject feels that they are being

degraded, stalked, exploited or disrespectedthrough being photographed.


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Harassment is defined by the victim:No means No

Stop means stop"Go away" means go away

If it is determined- either by observation or mycomplaint- that there has been an individual or group

has been harassed or is harassing, any or all of thefollowing things can happen:

Warned to cease and desistAsked to leave the conventionBanned from the convention


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Rights

To receive the right

training for the right job with a clearunderstanding of

objectives and

responsibility.To be heard and treated

with respect.

Responsibilities

Be professional,

responsible,accountable andhappy.


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Dress Code

No costumesWe will provide a shirt- you

provide nice bottomsand close toed shoes.

Please keepundergarments where

they belong.Be considerate of your

personal hygiene.

Phones

We have a noTexting and volunteering

policy.

If its important, step awayand take care of it. Then

come back to work.


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o Registration Serviceso Guest Experienceo Securityo Operationso Celebrities Interactiono A/V Serviceso Eventso Set up and Tear Down


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Ticketing

This is the first group that

attendees will see uponarriving at the con.

This will be the place whereattendees can buy tickets.

Volunteers in this areaneed to be well versed in

cash and line management


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Information Booth

This area is where anyonecan ask questions about

the con, get directions, finda director or an AIC.

Volunteers in this area areon the front lines of the

latest communication sothat they know what isgoing on and when

it is going on.


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Lost and Found & Kids Area

The lost and found area is the go-tofor items that have been left behindand then found including lost kids.

This is where kids that areseparated from their parties can bebrought to while they wait for their

party.

Volunteers in this area will beresponsible for watching over the

kids while they are waiting forparents/caregivers and then verify

parent/caregiver to child.


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TCCC Store(s)

This is where attendees canbuy TCCC swag and other

items that are for sale.Volunteers in this area will be

responsible for sellingmerchandise to buyers and

offering directions whenasked.

The TCCC Store is locatewithin our

information booths.


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TCCC Cheerleaders

This team is comprised ofenthusiastic people sentaround to make sure thatattendees are having an

enjoyable time.

Volunteers in this group willbe responsible for helpingto cheer the guests up and

give them a happyexperience.


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Crowd ControlThese areas will be expo wide and

managed where needed. The purposeof this area is to manage lines and

crowds in areas identified.

These areas will change as the conprogresses.

Volunteers in this area will help manage

lines and keep the enthusiasm followingwhile attendees are waiting.

Areas of emphasis will be front gate,registration/check in areas, celebrityautograph lines and photo op lines.


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Weapons/Bag Check

This area will be at the end of theregistration booth.

This is where Security will checkweapons to make sure that theymeet the preset criteria. If a

weapon is found to be outside theguidelines this is where they wouldbe told that it needs to be returned

to their car.

Volunteers in this area will assistwith Allied Security as needed.


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Vendor and Artist Alley

This area is where Vendors andArtists will be setting up their

booths to sell goods/products toattendees.

Volunteers will assist vendorsand artists with information and

any needed issues.

Volunteers will also helpattendees with questions andoffer guidance or direction to

different areas of the con.


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Volunteering Command

This is the area where all volunteerswill start their day.

Operations from here will includechecking in volunteers, passing outshirts and passes.

This area will also serve as thecommand post for all volunteering

activities.

Volunteers here will help othercheck in for the event and will tellvolunteers where they are to be

assigned and find their AIG.


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Celebrity Coordination

This area is responsible for allCelebrity wants and needs.

This area will manage thegreen room, autograph area,

photo op area and other areasthat celebrities might need.

Volunteers will assistcelebrities with their daily

schedule and other needs asassigned.


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As a volunteer, if youre assigned to other areasof the event do not directly approach the

celebrities. If you have questions, refer to youragent in charge and they will communicatethose questions to the handler assigned to the

celebrity who has been trained to work withthe Celebrity and their manager. We want to provide our celebrities a great experience at

Tree City Comic Con.


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Please be aware that some celebrities are undercontract and do not allow unauthorized

photographs to be taken. If you have anyquestions, please refer to your agent in chargeregarding this. If it is discovered that you are

taking unauthorized photos of celebrities thathave specifically made this request, Event

directors can revoke your credentials and ask you to leave the event.


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A/V Operation

This area is responsible for themanagement of all audio and

visual aspects of the Con.

This area will cover all 3buildings and will need to bestaffed with knowledgeable

staff.

Volunteers help set up andoperate A/V services in all areasneeded- including panel rooms

and main floor show.


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Costuming-

This area is responsible for

managing all aspects ofcostumes and the costumecontest.

Volunteers in these areasare needed to help with thecostume contest and needsidentified by those running

the area.


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Panel Rooms -

Panel rooms are wheredifferent celebrities and

guests will presentdifferent panels toattendees.

Volunteers are needed towork A/V, provide crowdcontrol and ensureattendees and guests are

cared for.


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Gaming

This area is the board

games will be housed.Volunteers will assist

attendees where needed

and will help withstarting/ending turns,games and crowd

control.


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Set Up

Set up will commence onWednesday, October 15 th for

expo areas and other asneeded and directed.

Thursday is A/V day and theexpo will open to vendors and

artists for set up.

These volunteers will besetting up for the event.

Wednesday is expo Thursdayis A/V.


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Tear Down

Tear down will commence

on Saturday evening afterthe doors close.

Tear down will continueinto Sunday day.

These volunteers aretearing down everything

Saturday night/Sunday Day.


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When you are assigned to an area, please stay inthat area unless your AIC or Director asks you to

relocate.

Self-reassignment causes an unbalance inworkloads across the areas and is stronglydiscouraged.

Volunteers who feel the need to self- reassign will

be asked to go back to their home area, and ifmoves again will be asked to leave the con.

If you feel there is an issue with your assignment,please see a volunteer director or an AIC.


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Please arrive at least 15minutes early to the Expo

center.

Parking for volunteers willbe in the main parking lot.

Once parked, please headto the volunteer command

post.

The volunteer commandpost will be in the far right

hand side of Western Town,which is located behind the

Expo center.

Here you will check in withone of the coordinators,receive your event pass,

shirt and assignment.


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Please make sure thatyou are always wearingyour shirt and passwhile volunteering.

The last thing you willneed to do before

entering the expo center

is to clock in at the clockin station.

You will need a 4 digit

code to clock in- whichhas been defaulted tothe last 4 digits of your

phone number.


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Once your shift is overyou will need to return tothe volunteer command

post to clock out.

Again, please use your 4digit pin to clock out

Once clocked out, youare free to go and enjoy

the con.

Please make sure toremove your

volunteering pass andshirt. They are yours to

keep as a memento.


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Besides being a part of the first annual Tree CityComic Con, there are a few awesome perks we

are offering our volunteers.In addition to our thanks, all volunteers thatcomplete their assigned shift will receive a

ticket to the con.


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Your username is goingto be the email address

that you have beenreceiving all of your TCCC

information from.

The temporary passwordwill be defaulted toTreecityvolunteer.

After you log in for thefirst time it will ask you to

change your password.Please remember your

password.


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VicTouch is part of the Volgistics software thatwe are using.

This will allow volunteers to clock in and clockout and will allow event organizers to see

who is clocked in and where they should be.


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tree city comic con: volunteer training

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