trends, challenges strategy in forensics
TRANSCRIPT
Dr. T. Tjin-a-Tsoi Chief Executive Officer
The Hague, The Netherlands
Trends, Challenges and
Strategy in Forensics
Keynote Remarks Forensics@NIST
29 November 2012
18 May 2011
Forensic Medicine
Forensic Chemistry
Molecular Biology
Micro Traces
Crime Scene & Incident Teams
Biometrics
Main Characteristics
Digital Technology
2012: Caseload: 80,000 Staff: 700 (incl) Budget: 100 m$
ISO 17025
Training & Education
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Trends
Challenges
Strategy
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Growth
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1900 1950 2000 2010 2020
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Growth
Technology
New Users
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Technology
DNA / RNA-Cell Typing
Chemistry
Digital Technology
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New Users
Civil and Administrative Law
Private Sector
Safety and Security (Defense, Intelligence)
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Customers
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Customers
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Customer Focus
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Information Value Added
Speed Costs
Customer Focus
x
Customer Needs: More information Faster More Efficient
max
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#1 challenge: Backlogs
Technology drives demand, capacity lags No price, no value, no revenues No Service Level Agreements Inefficient production processes
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NFI 2007:
18.000 cases backlog
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Strategic measure 1:
Service Level Agreements
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Define Measure Control Improve Analyse
1. Projecten
selecteren
9. Implementatie
voorbereiden
10. Implementatie
uitvoeren
11. Resultaten
meten
12. Project
overdragen
7. Oplossingen
bedenken
8. Oplossingen
toetsen
4. Huidige
prestatie
analyseren
5. Projectdoel
valideren
6. Kernoorzaken
bepalen
2. Processen
beschrijven
3. Metingen
opzetten
Institutionalize
Audit
Tollgate Tollgate Tollgate Tollgate Tollgate Tollgate
Strategic measure 2:
Process Redesign
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Strategic measure 3:
Speed focused R&D
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0.00
20.00
40.00
60.00
80.00
100.00
120.00
140.00
160.00
180.00
dec-06 apr-07 jul-07 okt-07 feb-08 mei-08 aug-08 nov-08 mrt-09 jun-09 sep-09 jan-10 apr-10 jul-10 okt-10 feb-11 mei-11 aug-11 dec-11
Time [Month/Year]
Days
>90 % in
4 years
NFI delivery Times (2007-2012) over complete product range
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#2 Challenge:
More IVA through more objective interpretation
Research
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Towards mature and integrated
business models
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Strategic partners
High-End / Tailor Made Services
High Volume High added value Development NFI - Academy
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R&D Tools
Services
Revenue
The R&D Engine
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Products and Tools
Products and Tools Memory Toolkit II Forensic Faraday Cage XIRAF Bonaparte
MTKII
Forensic Faraday Cage
XIRAF Bonaparte
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Innovation Network
Gaming Industry
Aerospace
Microbiology Health
IT
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Defragmentation
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Forensics: A Fragmented Field
Single Jurisdiction Small Operations Vulnerable Diseconomies of Scale
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Consolidation, scale and ‘Cross Border’ Flows
of Products and Services
Specialization
Economies of Scale
Critical Mass
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NFI 2012
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Increasing need for
Training & Education
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Forensics = Automation
Manual labor Low productivity
Knowledge worker High productivity
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NFI Academy (2010 - …)
NFI Academy 2011: 27,000 man-days
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Conclusion
Forensic Field is going through disruptive change
Trends:
Growth Customer focus Defragmentation Training and Education
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Netherlands Forensic Institute
End of Presentation