trends in collaboration technology and open source software 2011-2012
DESCRIPTION
This report on Open Source Software (OSS) and Collaboration Technology Infrastructure is based on the survey of about 100 participants during the 2ndCollaboration Retreat 2011 for select CXOs and Delegates organized by Mithi in September 2011. This report captures the opinions of IT decision makers in organizations across industries regarding the feasibility and future of OSS and Collaboration IT Infrastructure.TRANSCRIPT
Trends in
Collaboration Technology
& Open Source Software,
2011-2012
Overview
This report on Open Source Software (OSS) and Collaboration Technology
Infrastructure is based on the survey of about 100 participants during the
2nd Collaboration Retreat 2011 for select CXOs and Delegates organized
by Mithi in September 2011.
The Collaboration Retreat 2011 offered a first-of-its-kind interactive
platform for sharing CIO and CFO perspectives on Collaboration
Infrastructure Strategies. About 20 CXOs and over 80 delegates from
diverse organisations participated in the conference. The synopsis,
photos, videos etc. can be seen on at http://www.mithi.com/cr2011-
highlights.html
This report captures the opinions of IT decision makers in organizations
across industries regarding the feasibility and future of OSS and
Collaboration IT Infrastructure.
Participants
The participants in this survey were:
• CXOs
• IT Strategy Consultants
• IT Managers
• Finance Executives
• Solution Partners
SMEs
65%
Large
17%
Mid
Market
18%
Large (>1501 Employees)
Mid Market (501-1500 Employees)
SME (<500 Employees)
Sample Size – Company Size
Companies of all sizes were covered
Respondents belonged to diverse industry
verticals viz., BFSI, Manufacturing, IT,
Telecom, Healthcare, Government,
Education, etc.
4%
4%
7%
11%
14%18%
38%
4%
Healthcare
BFSI
ITManufacturing
Services
Government
Telecom
Education
Sample Size – Industry Wise
Cost and Flexibility are the driving
factors in the choice of
Collaboration Infrastructure.
Insight #1
Collaboration Infrastructure is a critical
component of the IT landscape of an
organization and has a wide-ranging
impact on business. With growing
competition and pressures on margins, it
has become increasingly essential for
organizations to control costs as far as
possible.
At the same time, CIOs are looking at
bringing in flexibility in the IT
infrastructure by introducing open
standards based systems into the
network which can connect to the other
business applications easily while
delivering value to the enterprise.
67% 30% 41% 15%
Cost Performance Flexibility Choice
60% -
40% -
20% -
0% -
Q: What do you feel are the advantages of Open Source Software ?
Insight #1
1.1 Cost and Flexibility often determine the cost of IT Infrastructure
30%
48%
4%
19%
Grow it
Reduce it
Keep it same
No particular
preference
48% of the organizations are planning to
increase inhouse IT capabilities. With
growing complexity of businesses, IT has
become one of most critical functions in
organisation and they are planning to grow
in-house IT team for meeting the growing
complexities of their respective business
processes.
1.2 Organizations plan to increase inhouse IT capabilities
Q: What are the immediate plans for your in-house IT team?
Insight #1
59% prefer Hosted Application Service
which refers to internet based applications
or applications that resides on server.
HAS: Hosted Application Service
CFM: Complete Facilities Management
RDCM: Remote Data Center Management
RAM: Remote Application Managementt
59% 22% 15% 22%
HAS CFM RDCM RAM
10% -
20% -
30% -
40% -
50% -
60% -
0% -
1.3 Hosted Application Service, the most preferred form of
outsourcing
Q: What would be your preferred form of outsourcing?
Insight #1
Enterprises consider
Collaboration applications to be
as critical as the traditional
Business applications
Insight #2
2.1 Collaboration applications are equally important as
traditional business applications
More than 75% of organizations rates
collaboration applications more or equally
important as other traditional business
applications. Increasing diversification in
other geographical areas and industries
has resulted in increasing demand of
collaborative applications.
63%
13%8%
17%
More
Important
As
Important
Less
Important
Not so
Important
Q: How important is collaboration and collaboration technology for your enterprise in comparison to
other business applications in your enterprise ?
Insight #2
2.2 Organizations prefer to outsource collaboration infrastructure
11%
41%
37%
11%
Completely
Substantially
Partially
Not at all
63% of organizations want to outsource
collaboration infrastructure completely or
substantially or partially.
Q: Are you planning to outsource your collaboration infrastructure needs?
Insight #2
Organizations are looking at a
combination of Open Source,
Cloud and low cost Mobile
Devices as a way to increase
availability and reduce costs for
their Collaboration
Infrastructure.
Insight #3
Priority of organizations in regards of
collaboration infrastructure is to expand
mobile access. 44% of the organizations
have chosen to expand mobile access to
the collaborative applications to cover
more employees.
30% 30% 44% 15%
Expand to
Cover more
employees
Reduce
cost
Expand
Mobile
access
Improve
reliability
0% -
10% -
20% -
30% -
40% -
50% -
3.1 Immediate plans to increase Mobile Collaboration applications
Q: What would be your next initiative on collaboration infrastructure ?
Insight #3
3.2 Android takes over BlackBerry and iPhone on collaboration
needs
Majority of organizations prefer Android as
a platform for serving bulk mobile
collaboration needs. Corporate friendly
phone BlackBerry looses the lead for
collaboration technology mobile needs
and innovative iPhone lags behind with
15% preferring it.
10% -
20% -
30% -
40% -
50% -
60% -
0% -
26% 15% 70% 15%
Blackberry iPhone Android Others
Q: Which platform do you see solving the bulk mobile collaboration needs of your business in the next
5 years ?
Insight #3
15%
33%
30%
22%
Nearly 22% of organizations use OSS
exhaustively for tapping their growing IT
requirements. It presents a huge
opportunity as proprietary licensed or
patented software can take a back seat
given that OSS assures information
security.
75% Linux-
25% Window
50-50 Mix
25% Linux-
75% Window
0% Linux-100%
Window
3.3 OSS has huge scope going forward
Q: What kind of a mix do you have in your IT environment (a mix of Windows, Linux/Unix etc.)?
Insight #3
7%
56%
33%
4%Very large (>50%)
Large (<25-50%)
Small (<10%-25%)
Very Small (<5%)
11% of organizations have more than
25% mobile workforce accessing
collaboration applications over mobile
devices. As organizations are planning
to expand mobile access for their next
initiative on collaboration infrastructure,
mobile collaboration applications have a
huge scope in immediate years.
3.4 Huge scope for Mobile Collaboration Applications
Q: What's the size of mobile workforce that accesses collaboration applications over a mobile device
in your enterprise (as a percentage of the total number users for the collaboration applications)?
Insight #3
• With increasing pressure to cut costs, organizations are actively
considering Open Source based Collaboration Technologies.
• Organizations will give preference to such collaboration
technologies that offer great flexibility in dynamically changing
environments while bringing down costs at the same time.
• Advances in Cloud based Services will see it becoming more
preferred outsourcing option across enterprises.
• Organizations are looking to expand over-the-air access to the
collaboration applications beyond Blackberry and iPhone devices.
Wrapping Up
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