trends in public libraries overview
TRANSCRIPT
TRENDS IN 21ST CENTURY PUBLIC LIBRARIES
NEW REALITIES: CHANGE
• Libraries are changing rapidly
• Product is no longer content but experience
• Spaces must conform to new uses
WHAT LIBRARIES NEED TO BE
• A welcoming environment
• Presentation
• Style
• Ambience
WHAT LIBRARIES NEED TO BE
• A physical and virtual destination
WHAT LIBRARIES NEED TO BE
• The community living room
WHAT LIBRARIES NEED TO BE
• Supportive of self sufficiency
WHAT LIBRARIES NEED TO BE
• A place where people can co-exist as they are
ACTION STEPS
• Find out what customers want• Reach out to all demographics• Reach out to current non-users
Change our approach! Do not expect customers to change.
ACTION STEPS
Find out how customers use our facilities and redesign our spaces if necessary
Change our approach! Do not expect customers to change.
ACTION STEPS
Evaluate and redefine customer service for our library and train staff in that new reality
Change our approach! Do not expect customers to change.
ACTION STEPS
Change our approach! Do not expect customers to change.
Market our new identity