trends, trifles and truths jules constantinou regional manager gen · pdf file ·...
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TRENDS, TRIFLES AND TRUTHS
JULES CONSTANTINOU
REGIONAL MANAGER
GEN RE: LIFE: UK + IRELAND
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• HOW TECHNOLOGY AND OTHER
FACTORS WILL RESHAPE THE
BUSINESS MODEL OF L&H
INSURERS.
• HOW CUSTOMERS WILL BECOME
DRIVERS FOR CHANGE.
• IDEAS ON HOW PROVIDERS
MIGHT INNOVATE TO IMPROVE
CUSTOMER ENGAGEMENT AND
RETENTION
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…AND IS COLLAPSING
INTO THE PRESENT”
THE FUTURE CAN NO
LONGER BE EXTRAPOLATED
FROM THE PAST …
Industrial Revolution4444the
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EXPONENTIAL
CHA NGECONVERGENCE
BIOLOGICAL
PHYSICALDIGITAL
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Proprietary and Confidential | ©
General Reinsurance Africa Ltd.61.1.1.1.
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INSURANCE
COMPANIES
ANYONE WITH A PLATFORM
& ACCESS TO CAPITAL
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PATERNALISTIC
“SAFE” BRANDS
WITH YOU FOR LIFE
EXCITING FORWARD
THINKING BRANDS
WITH YOU RIGHT NOW
COMPREHENSIVE PERSONAL INJURY AND ACCIDENT INSURANCE
TO PROTECT YOU FROM YOURSELF
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ACTUARY and UW
DOMINATED
COMMUNITY OF
CREATIVE TALENT
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ACTUARY
DOMINATED
COMMUNITY OF
CREATIVE TALENT
.
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ACTUARY and UW
DOMINATED
COMMUNITY OF
CREATIVE TALENT
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BEWARE
THE CUSTOMER
2.2.2.2.
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CONSISTENT
COVER FOR LIFE
ON DEMAND
COVER FOR NEED
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ADVISOR
DRIVEN
CUSTOMER
DETERMINED
Source: Deloitte 2015
Source CapGemini 2015
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RISK PROTECTOR
LIFE ENABLER
Payouts based on an indices
INSURING THE RAIN DOWN IN AFRICA
PRACTITIONER CONSUMER
TOP MHEALTH APPS
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Proprietary and Confidential | ©
General Reinsurance Africa Ltd.20
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GENERAL
PRECISION
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ONE OF MANY
MANY OF ONE
Information becomes
CURRENCY
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DICTATED
GRUDGE PROCESS
PARTICIPATIVE
GAMEFICATION
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RESPONSIVE
PRE-EMPTIVE
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4.4.4.4.
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INSURABLE
INTEREST
REGIONAL PLAYER GGLOBAL OFFER
“UNFETTERED BY REGULATION”
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CUSTOMER OFFER
AN
Y P
LA
TFO
RM
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CUSTOMER OFFER
AN
Y P
LA
TFO
RM
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Proprietary and Confidential | ©
General Reinsurance Africa Ltd.30
E
HOW FUTURE FIT ARE YOU
WHERE DO YOU FIND
YOURSELF IN THIS ECOSYSTEM
WHERE IS YOUR
RE-INVENTION ENTRY POINT
DO YOU PLAN TO HAVE
BUDGET TO FAIL
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Proprietary and Confidential | ©
General Reinsurance Africa Ltd.31
E
• HOW TECHNOLOGY AND OTHER
FACTORS WILL RESHAPE THE
BUSINESS MODEL OF L&H
INSURERS.
• HOW CUSTOMERS WILL
BECOME DRIVERS FOR CHANGE.
• IDEAS ON HOW PROVIDERS
MIGHT INNOVATE TO IMPROVE
CUSTOMER ENGEGEMENT AND
RETENTION