trg induction - pnb
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Induction Program
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About - PNB
PNB is nationalized and has wide spread network of 5600Service Outlets across india with rich customer experienceover 115 Years.
Besides this PNB has 6 Regional Rural Banks sponsored by it.
which are spread across india. Engagement covers PNB and its 6 Regional Rural Banks.
IT Environment
All Flavours of Windows (32 & 64 bit) covering Desktops, Laptopsand Server class machines
Novell Netware 4.X, 5.X (Servers and Workstations)
All flavours of Linux (Server Class & client Class)
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About Wipro Ltd
Wipro was established in 1945 as a vegetable oil manufacturer in Amalner,Maharashtra.
During the late 1970s and 1980s, Wipro began to venture into the fledglingIT industry in India. It was the first to market indigenous PersonalComputers in 1985.
The 2000s' decade saw Wipro focus on the IT services and BPO business,which today has become the company's primary growth driver, havinggrown from negligible revenues to about 70% of Wipro's IT revenues
Currently, Wipro employs 120,000+ employees. The company recorded
total revenue of $6.98 billion (IT revenues stood at $ 5.2 billion) for the endof Financial year11-12.
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PNB N/W Structure
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Services - In Scope
Installation of
Symantec Protection Suite (SPS) (Latest Compatible Version)
Symantec Critical System protection (latest Version)
Symantec Antivirus protection with Anti spam licences for MailServers, SMTP, Exchange Server, Domain Controllers (Latestversion, which is part of SPS)
Symantec Bright mail Gateway at HO
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PNB Team Structure
PNB Matrix
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Wipro Team Structure
Esclation Matrix
Operational Matrix
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Working Hours & Holidays
Working Hours:
9:30 AM 6:00 PM ( Mon Sat)
Holidays:
As per PNBs Nodal Center / Circle offices Holiday calendar
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Whom to Contact?
For HR related issues:
Respective Partner HR / Program Manager / Program Manager
For Leave request:
Approval from Respective Program Manager - onsite / Team Lead
For Customer related issues / Help required from customer / user:
On Site Operations Manager program Manager
For Technical Queries:
Regional Technical Support Group On Site Operations Manager Program Manager
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SLA & KPIs
Installation / Renewals and S/W Upgradation of AntivirusSolution in their respective Nodal Centre / Circle office
Respective Engineer to maintain 98% of assets as per aboveNorms (Report will be generated as per central server update)
Engineers to maintain 98% of complains on their BranchAssets
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Attendance
Update Daily Attendance in respective Circle Office /
Nodal Centers in below Format and submit the previous
month Attendance to PM by every month 1st working day.
Failed to update attendance will be considered as a
absent for that particular day.
S.
No
Date Day In
Time
Out
Time
Remarks PNB-
SPOCSign
1 Apr 1, 2012 Sunday NA NA Non Working day
2 Apr 2, 2012 Monday 9 AM 6 PM
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Dress Code
Formals from Monday to Saturday
No Casual Wear
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Communication
Use polite & assertive Tone.
English should be used as the language of formal
conversation at SAHARA Para Banking.
Knowledge ofclients language is a valuable asset.
Understanding the body language of clients (users)
makes things work better for us.
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Electronics Resource - Usage
Use only licensed software
Keep the passwords secure
Check all incoming messages and files for viruses
Use electronic resources in an effective and ethical manner
Text, audio or images used over internet should not be fraudulent, obscene,harassing or has the potential to cause Wipro harm (should not have racial,sexual, political or religious slur)
Ensure the back up of valuable data
Should not use electronic resources for unauthorized purposes (Openingrestricted websites, taking personal printouts or photocopies at client site,using another person's files, systems, or data without permission)
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Policies @ PNB
Anti-Virus Management
The enterprise-wide antivirus software is installed in the data centre and antivirus agents are installed in eachof the branch systems
The antivirus agents should be programmed to run automatically at scheduled timings and should do real-timemonitoring of the system. Bypassing of the in-built scanning process is strictly prohibited
At pre-scheduled timings, the antivirus updates should be downloaded automatically onto the local systemsand real-time system monitoring should be operational
System Administrator should ensure that Anti Virus Software is installed in all Computer Terminals.
The System Administrator shall be responsible for the management of antivirus
Every desktop/ laptop should have the anti-virus working for the duration it is working In case laptops are connected to any other network than PNB, they must be scanned every time they are
connected back to the PNB network. It is the laptop users responsibility to ensure the same
System Administrator / In-charge must run anti-virus software on all network file servers on a regular basis
Any information or files downloaded from the Internet, Mail attachments must be scanned for viruses beforeopening/ accessing them
Any electronic information being brought into PNBs IT environment with removable media e.g. diskettes, tapes,
USB sticks etc. must be scanned with the antivirus before the files contained in them are opened If a virus attack is suspected, the suspect personal computer must be immediately removed from the network;
and the immediate higher authority and System Administrator must be informed immediately who must in turninform various escalation points depending upon the priority and criticality of the situation
The users of the PCs and laptops must not be given administrator access unless authorized. users must be
specifically created and only those user ids must be used by the users
Users must enter passwords before getting system and network access
Users must not change the name of computers and IP address assigned.
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Thank you