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Triage assessment and field response Version Published 23 October 2014

Practice

Our Care and Protection Practice Framework outlines the values and principles that underpin our approach to working with children, young people and families. It recognises that relationship-based casework is the key to creating successful outcomes with kids and families. Our practice principles, along with professional judgment provide the primary practice context, whilst this procedure sets out the process for guidance.

We encourage you to reflect back to our Framework and Practice Standards throughout triaging and assessment of safety and risk. Remembering that our responsibility is not just to assess, but to partner with families and assist them to change through quality family work.

Triage Assessment

Triage assessment is a critical step where all reports received by the business unit are appropriately considered and assessed for allocation. This ensures that children and young people at highest risk are given priority for allocation and FACS response.

Triage assessment reinforces a practice shift away from undertaking time consuming, resource intensive work on gathering information and retaining matters in the expectation they will be allocated.

The triage assessment process is underpinned by the following practice values:

• targeted response to the most serious cases

• timely feedback to mandatory reporters about decisions made minimises the potential for disruption to service provision for the child, young person and/or their family

• shared decision making about unallocated reports supports shared management of risks and accountability

• one manager alone should not be accountable for the decision to close a report

The purpose of an Interagency Case Discussion (ICD)

• to determine and agree upon actions, responsibilities and services that may be implemented with the family to reduce risk

• provide feedback about FACS decision to close the report

• assist with sharing important of information

• facilitate transparent and collaborative practices and the sharing of knowledge and expertise amongst FACS, community partners and families when a report has been closed.

Practice principles underpinning the ICD

• collaborative partnerships are fundamental to achieving good outcomes for children and young people and their families.

• children, young people and their families have access to appropriate responsive services

• current supports with families should not cease because concerns about the family have been reported to FACS

• child protection is a collective responsibility of the whole of government and the community.

Field Response

A field response may follow after the triaging process. There are two assessment frameworks currently being used within FACS:

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• Structured Decision Making (SDM®) Safety Assessment, Risk Assessment and Risk Reassessment (SARA), and

• Secondary Risk of Harm Assessment (SROH)

This procedure should be read in conjunction with: SDM safety, risk and risk reassessment policy and procedures manual and Case planning framework.

It is important to note that this procedure purely sets out the general tasks associated with the assessment process, however holistic practice is integral to quality safety and risk assessments; taking into consideration the context of the child, young person and family and their circumstances. Assessments do not happen in isolation, our core work is to assist families to safely care for their children. Therefore, active family work is required alongside the assessment process

In all actions and decisions made by FACS, as per the Children and Young Persons (Care and Protection) Act 1998, the safety welfare and well-being of the child or young person is the paramount concern. Protective action by FACS should be the least intrusive intervention into the life of the child, young person and their family consistent with the paramount concern to protect the child or young person from harm of abuse and neglect and promote their development.

Triage assessment

Triage assessment

1. Responding to reports transferred to the CSC

1.1 Ensure the decision to allocate, transfer, refer or close a report is made within 28 days of the report being received at the Child Protection Helpline unless in exceptional circumstances where the Director Community Services has given approval to keep the case open.

Important Note: Any subsequent reports for the same child or young person received within the allowable 28 day period will not restart the 28 day period of the original report.

Completed by: MCW Triage

1.2 Review information received at the CSC at least twice a day to identify any new reports on the ‘transferred in’ list. Go to “My Business Units Plans” and use the pre-defined query and select “Transferred Plans” from the list.

Completed by: CW

1.3 If there is an incomplete EI Lead Agency Eligibility Record this indicates that the family is in the Brighter Futures Program with a Lead Agency. If a RoSH report is received on a child or young person currently in the Brighter Futures program, determine allocation priority, see 2.3 below.

For ROSH reports which will not be allocated for a child protection response:

• contact and advise the Lead Agency of the report

• create a SAS1 record to document communication with the Lead Agency and the allocation status

• forward the plan to ‘Intake Brighter Futures Unit’ to merge if there is already an open plan at the Brighter Futures Unit (BFU)

• close plan at the CSC where there is an incomplete EI Lead Agency Eligibility record but no open plan at the Brighter Futures Unit

For ROSH reports allocated for a child protection response:

• contact and advise the Lead Agency of the new report and any immediate action to be taken by the Lead Agency.



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• Working in partnership, Lead Agency and FACS caseworkers will ensure that Brighter Futures services and support continue as appropriate while CS completes the child protection investigation. FACS has lead responsibility for case management throughout a child protection investigation

• If a face to face response is to be provided, FACS will invite the Lead Agency to participate in pre-assessment and/or assessment consultation meetings as appropriate

Completed by: MCW Triage/MCW CP

1.4 If a report is received on a child or young person case managed by an OOHC funded agency:

• follow section 2 (report triaging) regarding allocation or closure

• liaise with the Child & Family Regional Unit (C&FRU) regarding the outcome of the triage process

• transfer plan to the C&FRU for merging into existing open plan once any further assessment is completed

Note: The C&FRU does not undertake assessments for RoSH reports. New RoSH reports are transferred to the appropriate CSC for further assessment.

Completed by: CW

Approval by: MCW Triage

1.5 If a report is received on a child or young person currently allocated in CP or OOHC:

• immediately transfer the report to relevant Manager Casework

• if Manager Casework is unable to allocate, the matter can be taken to the Weekly Allocation Meeting (WAM) for consideration –see section 4 (WAM)


1.6 If a RoSH report is received on sibling(s) of a child accepted by the JRU, the CSC must immediately allocate the plan. If allocation to the CP team is not possible, it must be allocated to a Triage caseworker. The CSC caseworker must liaise with the JIRT MCW/CW about the timing of the Local Planning Response (LPR) briefing with Police, CS and Health. Refer to: Sibling Case Coordination in the Specific Report Types procedure.


1.7 Identify reports to be transferred/referred to another CS business unit if:

• a child or young person temporarily or permanently relocates to another area

• further information or analysis indicates a need to transfer the case to a particular area

• a child or young person’s current location makes responding impractical

• information appears to meet JIRT criteria. If the RoSH report is rejected by the JIRT Referral Unit (JRU) because it does not meet JIRT criteria, the report is required to be taken to the WAM for discussion, prior to closure - see section 4 (WAM). JRU will document their decision and rationale in the ‘JRU Decision’ element in the SAS 1 record. The ‘JRU Decision’ element is to be used only by the JIRT Referral Unit.

Important Note: If transferring a report to another business unit, contact the relevant manager informing them of the incoming report and the appropriate response timeframe.

Completed by: CW


1.8 Check whether any policy overrides and mandated work apply to the report (including non-Rosh reports) and prioritise according to the specific policy & procedural requirements. Policy overrides & mandated work can include:

• Sibling safety following a child death



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• Prenatal procedure

• Unaccompanied humanitarian minors

• International child abduction- response at a CSC

• Responding to allegations, Allegations against employees of prescribed bodies

• Child protection sex offender enquiry

• Request for assistance

• Supported OOHC arrangements

• Magellan Orders

• Centrelink protocol requests

• Section 91B Family Law Act

• Sibling Case Coordination where a CSC and JIRT is involved with the Household (allocation required) specific report types

Completed by: CW

1.9 Make recommendations for further actions by the MCW Triage, record any recommendations in the Approval Comments field of the plan (e.g. overrides, review, analysis)

Important Note: Reports requiring an immediate response are brought to the immediate attention of the MCW.

Completed by: CW

1.10 If the report is unable to be allocated but requires a response, follow Section 4 (WAM)


2. Report triaging

2.1 Review report and child protection history (including ROSH and non-ROSH reports) for all children in the household to inform allocation priority.

Important Note: It is important to review information contained in non-ROSH reports for the child and their siblings. Non-ROSH reports may contain important information about the child’s experience of risk and harm and parental behaviour and attitudes.

If verifying or gathering of further information is required to determine allocation priority - undertake follow-up and analysis and record in a Secondary Assessment Stage 1 (SAS1) record “Other Information” element.

• If the report includes a Person of Interest (POI), complete a history check on the POI to gather information about why the person has been reported as a POI and any previous assessments where the person was identified as a POI or Person Causing Harm (PCH). This information should be taken into consideration when making a decision on whether the matter is allocated.

• If POI is identified during this phase, add the POI as a party to the SAS1 record with a role of “Person of Interest (POI)”. Add the POI with a relationship type of “Person of Interest (POI)” in the ‘Relationships View Tab’ for the subject/s of the plan.

Important Note: Gathering additional information is only undertaken in the context of determining allocation priority, unless an applicable policy override specific to the case directs otherwise

Completed by: CW



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2.2 If the report includes a Person of Interest (POI), complete a history check on the POI to gather information about why the person has been reported as a POI and any previous assessments where the person was identified as a POI or Person Causing Harm (PCH). This information should be taken into consideration when making a decision on whether the matter is allocated.

If POI is identified during this phase, add the POI as a party to the SAS1 record with a role of “Person of Interest (POI)”. Add the POI with a relationship type of “Person of Interest (POI)” in the ‘Relationships View Tab’ for the subject/s of the plan.

2.3 Review previously unallocated reports in relation to their priority against all incoming reports to the CSC and sort into one of the following four categories:

• Urgent allocation

Generally requiring an immediate response as there is significant concern for the immediate safety of a child or young person. Reports in this category may include non-RoSH reports where a policy override and mandated work is relevant. If a report is categorised as ‘urgent’ and is unable to be allocated immediately, the Director Community Services must be informed

• Priority for allocation

Where there is concern reported that indicates the potential for high risk, high vulnerability and/or high likelihood of harm to a child or young person. If a report in this category is unable to be allocated it will be taken to the weekly allocation meeting [WAM] for review and determination of follow through as deemed appropriate. Proceed to section 4 (WAM)

• Brighter Futures RoSH Referral

Where following receipt of a ROSH report and it is determined that Brighter Futures could provide an appropriate response to the type of abuse and risk of harm identified, a CSC Manager Triage can make a referral to Brighter Futures. Refer to local District MOU with Brighter Futures Lead Agency/Agencies for District referral protocols and see Section 3 below.

• Closure

Reports where allocation is not supported as the available information does not suggest that the risk falls into any of the above categories and as a result allocation cannot be supported in light of higher priority matters. If a report is considered for closure:

• a minimum two Managers Casework make the closure decision

• record the report closure in Q1 of the ‘Other Information’ element of the Secondary Assessment Stage 1 (SAS1) record in KiDS, including a child focused rationale

• approve and Complete the SAS 1 record

• close the plan on KiDS.


3. RoSH referrals to Brighter Futures

3.1 Assess whether Brighter Futures could provide an appropriate response. Consider the Brighter Futures eligibility criteria as outlined in the Brighter Futures Service Provision Guidelines.

Completed by: CW Triage

Approved by: MCW Triage

3.2 For RoSH reports where it is determined Brighter Futures could provide an appropriate response, refer to local District MOU with Brighter Futures Lead Agencies for local referral protocols.




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3.3. If a Brighter Futures response is deemed appropriate, contact the Brighter Futures Lead Agency to confirm capacity and availability of a place in the program.

• If capacity exists, invite the Brighter Futures Lead Agency (and where appropriate, the family) to participate in an appropriate joint decision-making forum (for example, WAM or ICD) in line with local District MOU.

• If there is no capacity or a waiting list with the Brighter Futures Lead Agency, local arrangements should be made to ensure the family receive the support they need, such as an ICD meeting with other agencies involved with the family.

Important Note: Waiting lists for families deemed at risk of significant harm are not appropriate. Ensuring capacity and availability in the program is best practice to ensure our most vulnerable families are receiving a service.



3.4 Where agreement is reached that a referral will be made to Brighter Futures, complete a Brighter Futures referral and send to the Lead Agency.

Complete a Referral Record on KiDS, attaching the referral form and any other relevant information (for example WAM/ICD notes).

• enter a record description “FACS ROSH Referral to BF”

• add the Brighter Futures Lead Agency to the Referral History.

• if accepted, update acceptance in the referral history

• enter record ‘Outcome’ and complete the referral record



3.5 If a referral to BF is declined, record the attempt to refer to Brighter Futures in a Referral Record on KiDS:

• In the Referral record enter a record description “FACS ROSH Referral to BF”


• in the ‘Request Status’ field enter appropriate value as to why Lead Agency declined the referral


Completed by: CW

Approved by: MCW

3.6 Once a referral record has been completed, a SAS1 is recorded prior to the plan being closed.

From the ‘ROSH’ Contact record create a SAS 1 record on KiDS and complete the following questions:

• Question 1: Select Answer “Referral for service” Document that “The family has been referred to Brighter Futures”

• Question 3: Select Answer “No” Document “Case closed due to family being referred to Brighter Futures etc, etc…”

• Answer questions 4 to 5

Select record Outcome “Other information-referral-close”.

Complete the SAS1 record and and close the plan on KiDS with the plan closure reason: “plan goal achieved”.



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Important Note: If the Brighter Future Lead Agency does not have the capacity to accept a referral, or declines a referral, it is important to consider the most appropriate response for the family in consultation with interagency partners, such as at a ICD meeting.

4. Conducting a weekly allocation meeting (WAM)

4.1 The purpose of the WAM is to review and prioritise reports that have been received at the CSC but are unable to be allocated without consideration of the CSC capacity. Conduct WAM once per week or as needed (WAMs may be conducted via teleconference).

Important Note: Preferred WAM participants include – MCW (triage), MCS, MCW, CWS. JIRT MCW or MCS - where a report is received on sibling(s) of a child/young person accepted by JIRT.

Completed by: MCS

4.2 Create a SAS1 record and generate a “Weekly Allocation Meeting” element. Answer Q2 before the WAM. (As decided by MCS and DC&F, the “Weekly Allocation Meeting” element may be utilised for all reports or only those still being considered for allocation). Any further information can be documented in an ‘Other Information’ element.

Completed by: CW

4.3 During the WAM, assess the operational capacity to allocate within the child protection teams and commence completing the CSC operational capacity report .

Completed by: WAM participants

Approval by: MCS

4.4 Arrange the unallocated RoSH reports, or non-RoSH information into an order reflecting priority.


4.5 Determine which of the following outcomes is appropriate:

• gathering of additional information before a decision can be made

• allocating the report

• transferring/referring the report to another business unit or team within the CSC

• making a referral to Brighter Futures, see Section 3 above

• closing the report

• holding the report over for further review at the next WAM. Holding a report over should only be done where the unit is expecting an increase in capacity by the following WAM. This function should not be used to delay a decision of close – competing priorities.

• Consider a new referral to a community partner

• convening an interagency case discussion (ICD) prior to closing the report

Practice tip: In determining which matters should be referred for an ICD the following factors are considered:- the report is/will be unable to be allocated - safety and/or risk concerns may still be apparent- the child, young person and/or family are involved with other services



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- there is useful information that could be shared - it is likely that tangible benefits can be gained by convening an ICD- a mandatory reporter has made the report to the Child Protection Helpline.


4.6 Finish completing the CSC operational capacity report commenced at the beginning of the WAM and forward the report to the Director Community Services


Approval by: MCS

4.7 Finish completing the “Weekly Allocation Meeting” element, noting the discussion and decisions made at the WAM.

Important Note: Each time the same report is discussed at WAM, complete a new “Weekly Allocation Meeting” element within the same SAS1 record. There is no need to create separate SAS1 records. A SAS1 record can have up to four “Weekly Allocation Meeting” elements given a Plan can be open and unallocated for 28 days.

Completed by: CW

4.8 Once a final decision has been made to close an open and unallocated Plan, ensure all “Weekly Allocation Meeting” elements are completed and request approval of the SAS1 record.

Completed by: CW

Approval by: MCW

5. Arranging and conducting an Interagency Case Discussion (ICD)

5.1 Identify appropriate services for inclusion

Completed by: CW

5.2 Complete the: Interagency case discussion invitation letter, attach the Interagency case discussion information sheet and send both documents to identified service.

Completed by: CW

5.3 Identify which family members, if any, should be invited and then:

• contact family member(s)

• explain the purpose of the meeting

• explain that a report has been received concerning their family (however it also needs to be sensitive and may not be appropriate to have an initial discussion about safety and risk over the phone)

Completed by: CW

5.4 Convene a face to face meeting or teleconference and, where agreed, chair the ICD. Prompts to facilitate an Interagency case discussion may be used to support the discussion

Completed by: MCS or representative

5.5 Record agreed action in the Interagency case discussion form.


5.6 If there is new information raised relating to a possible RoSH:



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• apply the Mandatory Reporter Guide (MRG), then

• if the outcome of the MRG recommends that a report is made, contact the Child Protection Helpline. See section 30 on persons who attend a CSC in person – walk ins

Completed by: ICD Member with new info

5.7 If it becomes apparent during the ICD that the WAM appraisal was substantially inaccurate but the inaccuracy does not relate to new information, the report is taken back to the WAM for review.

Important Note: This may only occur where the inaccuracy was of such significance that the report would most likely have been allocated ahead of others.


5.8 Create a Meeting record in KiDS and

• record the description field as “Interagency case discussion”

• attach the Interagency case discussion form

• attach the Interagency case discussion invitation letter to the record.

Completed by: CW


5.9 Provide all participants of the ICD with a completed copy of the Interagency case discussion form.

Completed by: CW

5.10 Undertake any agreed actions as a result of the ICD.

Completed by: ICD members

5.11 Undertake report closure by: (if not transferred back to the WAM)

• Recording the report closure in the ‘Other Information element’ of the Secondary Assessment Stage 1 (SAS1) record in KiDS, including a child focused rationale and relate the SAS1 to the meeting record.

Important Note: Closure of non-RoSH reports should be in accordance with the specific policy override or mandated work requirements.


6. Providing feedback to reporters

6.1 Within 5 working days of the triage decision being made, advise mandatory reporters of the triage decision via the Report acknowledgement and triage status form and attach the completed form to the SAS1 record in KiDS. If feedback is provided over the phone or via email, document this in KiDS.

• If the report was received from the Police CWU provide the Report acknowledgement and triage status form to Team Leader at [email protected]. For all other reports from CWUs, provide advice to the relevant mandatory reporter identified by that agency.

Completed by: CW or MCW

6.2 If further feedback is requested by a mandatory reporter, the level of further information provided is dependent on the individual circumstances including the capacity of the business unit to respond at the time, whether the reporter has an ongoing role with the child, young person and their family and whether the feedback will enable that work to continue. Assess whether there is capacity



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to respond to the request for further feedback. At a minimum provide further feedback when all of the following conditions are met:

• it is requested by a mandated reporter

• the reporter has an ongoing role with child, young person or family

• the feedback will enable that work to continue

Further feedback provided may include but is not limited to:

• the identity of the relevant FACS Caseworker

• whether a home visit will be conducted

• whether discussions with the NSW Police or other service provider are required

• that no further action is warranted.

Provide the further feedback either by phone, letter, email or by arranging a case meeting with the reporter. Any further feedback provided to the reporter should be recorded on KiDS in the relevant record.

Completed by: MCW/CW

6.3 If contacted by a non-mandatory reporter for feedback, record any such conversations in the relevant KiDS record. Note: it is not always possible or appropriate to provide detailed information; the level of detail provided will depend on the case circumstance and the person requesting the information.

Completed by: CW/ MCW

Actions prior to the Pre Assessment Consultation

7.1 Refer to the SDM Safety, Risk and Risk Reassessment Policy and Procedures Manual in the appendix section page 2, to determine what type of assessment response is required:

• for a SARA response start at the SARA section

• for a SARA exceptions response use secondary risk of harm (SROH) framework and start at the SROH section

Completed by: MCW

7.2 Consider whether other Casework Practice procedures apply and undertake those procedures concurrently.

Completed by: MCW

7.3 If circumstances change and you can no longer allocate a report for a field response, liaise with the Triage Manager Casework.

• If no further follow up or response has been completed since the report was received from the Helpline then the Plan can be Unallocated in KiDS. However if any further follow up has occurred including a WAM or ICD then the decision not to allocate the report should be recorded in a SAS1 record ‘Other Information’ element.

• If a decision is made that you can no longer allocate the report following a pre assessment consultation (PAC) refer to section 8 Assessment Not Proceeding Following Allocation.

Completed by: MCW

7.4 If the child, young person or parent(s) / carer(s) identify as being Aboriginal, undertake Aboriginal and Torres Strait Islander consultation following the Aboriginal consultation guide.

Completed by: CW



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7.5 If the family identify as culturally and linguistically diverse, conduct a cultural consultation with a Multicultural Caseworker. See Multicultural Caseworker Consultation practice tool

Completed by: CW

Actions prior to the Pre Assessment Consultation

7.1 Refer to the SDM Safety, Risk and Risk Reassessment Policy and Procedures Manual in the appendix section page 2, to determine what type of assessment response is required:

• for a SARA response start at the SARA section

• for a SARA exceptions response use secondary risk of harm (SROH) framework and start at the SROH section

Completed by: MCW

7.2 Consider whether other Casework Practice procedures apply and undertake those procedures concurrently.

Completed by: MCW

7.3 If circumstances change and you can no longer allocate a report for a field response, liaise with the Triage Manager Casework.

• If no further follow up or response has been completed since the report was received from the Helpline then the Plan can be Unallocated in KiDS. However if any further follow up has occurred including a WAM or ICD then the decision not to allocate the report should be recorded in a SAS1 record ‘Other Information’ element.

• If a decision is made that you can no longer allocate the report following a pre assessment consultation (PAC) refer to section 8 Assessment Not Proceeding Following Allocation.

Completed by: MCW

7.4 If the child, young person or parent(s) / carer(s) identify as being Aboriginal, undertake Aboriginal and Torres Strait Islander consultation following the Aboriginal consultation guide.

Completed by: CW

7.5 If the family identify as culturally and linguistically diverse, conduct a cultural consultation with a Multicultural Caseworker. See Multicultural Caseworker Consultation practice tool

Completed by: CW

Assessment Not Proceeding Following Allocation

8.1 There may be situations where a report has been allocated for a response however the assessment is not completed. You can complete a SAS2 record in KiDS without completing SARA or a SROH assessment in the following situations only:

• you cannot locate any of the subjects of the report after extensive attempts

Important Note: If you are able to locate at least one of the subjects of the report then you must proceed with the assessment

• there are other work priorities which have superseded this assessment before the assessment could commence

• there has been an after hours Non-Rosh response

• JIRT-Police/Health only



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• JIRT-Stranger/other, no risk

• JIRT-CYP not in jurisdiction

Important note: If the child or young person no longer resides in NSW and child protection concerns exist, complete an Interstate Child Protection Risk of Harm Report or NSW Request for Interstate Child Protection Alert. Refer to: Interstate requests for information interstate reports/alerts.

Completed by: CW

8.2 Within the already created SAS2 record in KiDS, create an ‘Assessment Not Proceeding element’ and answer the question. Use the Comments field to document the rationale for not proceeding to an assessment.

Important Note: Once a SARA or SROH assessment has been initiated on KiDS, you can no longer create an ‘Assessment Not Proceeding element’ in KiDS

Completed by: CW

8.3 If not already created, create an AC element and answer all the questions. Note: An AC element is not required if the report was unallocated before a response could be initiated. In all other circumstances and assessment consultation needs to occur and the AC element completed in the SAS2 record.

Important Note: You do not need to create a Judgements and Decisions record if you did not proceed to an assessment.

Completed by: CW

8.4 Approve and complete the SAS2 record

Completed by: MCW

Assessment Not Proceeding Following Allocation

8.1 There may be situations where a report has been allocated for a response however the assessment is not completed. You can complete a SAS2 record in KiDS without completing SARA or a SROH assessment in the following situations only:

• you cannot locate any of the subjects of the report after extensive attempts

Important Note: If you are able to locate at least one of the subjects of the report then you must proceed with the assessment

• there are other work priorities which have superseded this assessment before the assessment could commence

• there has been an after hours Non-Rosh response

• JIRT-Police/Health only

• JIRT-Stranger/other, no risk

• JIRT-CYP not in jurisdiction

Important note: If the child or young person no longer resides in NSW and child protection concerns exist, complete an Interstate Child Protection Risk of Harm Report or NSW Request for Interstate Child Protection Alert. Refer to: Interstate requests for information interstate reports/alerts.



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Completed by: CW

8.2 Within the already created SAS2 record in KiDS, create an ‘Assessment Not Proceeding element’ and answer the question. Use the Comments field to document the rationale for not proceeding to an assessment.

Important Note: Once a SARA or SROH assessment has been initiated on KiDS, you can no longer create an ‘Assessment Not Proceeding element’ in KiDS

Completed by: CW

8.3 If not already created, create an AC element and answer all the questions. Note: An AC element is not required if the report was unallocated before a response could be initiated. In all other circumstances and assessment consultation needs to occur and the AC element completed in the SAS2 record.

Important Note: You do not need to create a Judgements and Decisions record if you did not proceed to an assessment.

Completed by: CW

8.4 Approve and complete the SAS2 record

Completed by: MCW

SARA Response

SARA Response

9. Completing a Pre Assessment Consultation (SARA)

9.1 Convene a Pre Assessment Consultation (PAC) with the allocated worker(s), other relevant FACS staff and any other relevant agency staff prior to the initial field response.

9.2 In accordance with the Preventing and managing client initiated violence policy and procedure, if client initiated violence risk factors are identified during the PAC, complete the Client context risk management tool with the MCW. The Client context risk management tool assesses those risks and helps you and the MCW develop appropriate controls. Attach a copy of the Client context risk management tool electronically to a General File Note record in KiDS with the sub type “Client Context Risk Mgt Tool”. If completed in hard copy, sign it and place it on the inside cover of the client file.

Completed by: CW, MCW

9.3 Create a SAS2 record in KiDS. If an after hours response has already taken place and a SAS2 record already exists, continue with the assessment in the same SAS2 record. A new SAS2 record should not be created.

Completed by: MCW

9.4 JIRT staff to complete Briefing Meeting form and attach it to the SAS2 record. In question 1 of the PAC write – attached LPR

Completed by: JIRT

9.5 Discuss and complete all questions in the PAC element, including Q.17: - which assessment framework is being used? Identify “SARA” from the Answer drop-down list



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Completed by: MCW

9.6 Discuss:

• the need to sight and observe all subject children and young people, including any child or young person who is asleep or away from the family home at the time of the assessment

• the need to speak with all children and young people of appropriate age and capacity

• the need to observe all skin surfaces of the child or young person where concerns exist regarding physical harm (including shaking), domestic violence and neglect. It may be appropriate to ask the parent to undress a baby or young child. Alternatively, a medical examination to observe skin surfaces may be required either with the parent’s consent or under s 173. Refer to: Health, Medical, Dental Needs in Child Protection

• the most ethical approach to initiate the assessment. And strategies to respectfully engage the family whilst assessing safety

Practice Tip!

Work through the safety assessment in view of the reported information. Discuss factors influencing the child/young person’s vulnerability as well as the dangers. It is important however, not to make assumptions prior to visiting and speaking with the familyFormulate an assessment plan setting out key issues to be discussed with household members during the visit. Going through the “Danger” definitions will assist in forming appropriate interview questions.

Completed by: MCW

9.7 Discuss the appropriateness of informing person(s) of Interest of the allegations against them at this stage – see section on Person of interest/person causing harm

Completed by: CW

Approval by: MCW

9.8 If the family identify as culturally and linguistically diverse, identify if an interpreter will be needed and use the CALD assessment checklist (recommended). See related procedure: Interpreters and other language services.

Completed by: CW

9.9 Approve the SAS2 record

Completed by: MCW

10. How to carry out a Safety Assessment (SARA)

10.1 Undertake the safety assessment actions as discussed in the PAC. Caseworker prompt cards are a useful reminder of the areas you will need to cover and are available for Caseworkers to take with them if required

Practice Tip!

Remember that sometimes people who are afraid may appear ‘reluctant’ or ‘uncooperative’. Acknowledging what the family may be experiencing and using empathy helps to reduce reluctance and fear

Completed by: CW

Approval by: MCW



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10.2 Assess and include all children and young people in the household with the same primary carer as the child(ren) and/or young person(s) in the ROSH report as part of the Safety Assessment (whether subject to the current report or not).

Practice Tip!

The Engaging families practice tool provides good strategies to staff to respectfully engage the family. Working to create an effective partnership with the family, and keep them on board, is a critical aspect of our role.

Completed by: CW

10.3 Sight the child(ren) or young person(s) and observe them in their home environment interacting with siblings and parents/caregivers.If unable to adequately sight and interact with a subject child(ren) or young person(s) contact the MCW immediately for further direction.

Completed by: CW

Approval by: MCW

10.4 Discuss safety and risk issues respectfully and clearly referring to the assessment plan formulated with MCW. Provide clear and specific information about the concerns reported to FACS and how they relate to the safety of the child(ren)/young person(s). Do not disclose the identity of the reporter or information from which the identity of the reporter could be deduced.

Completed by: MCW

Approval by: MCW

10.5 Complete the Safety Assessment in line with the definitions in the SDM Safety, Risk and Risk Reassessment Policy and Procedures Manual

Contact the MCW once you have spoken with the family and gathered enough information to complete the safety assessment and make a preliminary safety decision. The vulnerabilities, dangers, protective abilities, safety interventions that have been identified should be discussed with the MCW prior to initiating any further action.

Completed by: CW

Approval by: MCW

10.6 If the outcome of the Safety Assessment is ‘safe’, this means that based on the current available information, the child(ren) or young person(s) is not likely to be in immediate danger of serious harm and may remain in the home at this time.

Completed by: CW

Approval by: MCW

10.7 If the outcome of the Safety Assessment is ‘safe with plan’, this means that one or more dangers are present and a safety plan of immediate, practical and concrete actions needs to be developed with the family so that the child(ren) or young person(s) can remain safely in the home at this time.

• Discuss with the MCW during the phone consultation the possible content of the safety plan.

• Work with the family to develop a safety plan. The safety plan action must directly reduce the immediate dangers identified in the safety assessment only.

• The safety plan should be signed by parent(s)/carer(s).

• Check with the family that they understand the plan, how the actions relate to supporting safety, and how they can achieve any actions they are responsible for

• Leave a copy of the safety plan with the parent(s)/carer(s) and keep a copy for our reference

Practice Tip!



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It may be necessary to develop a separate safety plan with adult victims of domestic violence who are living in the home. See related resources: Assessing domestic violence concerns and Safety Planning ResourceIn some cases, caseworkers, in consultation with the MCW, will need to use their discretion about whether to complete a Safety Plan verbally due to the literacy or limited language skills of the parent(s)/carer(s). In these circumstances, it would still be appropriate to complete a Safety Plan for FACS’ records, outlining what was discussed with the family including a rationale for completing a Safety Plan verbally.

Completed by: CW

Approved by: MCW

10.8 If the outcome of the Safety Assessment is ‘unsafe’, this means that the child(ren)/young person(s) cannot remain safely in the home even after considering possible safety interventions.

• Discuss with the MCW during the phone consultation the possible protective intervention strategies. Keep in mind that least intrusive options should first be explored including the use of short term court orders

• Undertake protective intervention as directed by MCW. See related procedure Statutory Support Arrangements and Care Orders

Completed by: CW

Approved by: MCW

11. Completing an Assessment Consultation (SARA)

11.1 Convene an Assessment Consultation (AC) following the initial field response with the caseworkers, other relevant CS or agency staff.

Completed by: MCW

11.2 Place the SAS2 record under edit and add an Assessment Consultation element.

Completed by: MCW

11.3 JIRT staff to complete de-briefing meeting form and attach it to the SAS2 record. In question 1 of the AC write – attached LPR

Completed by: JIRT

11.4 Discuss the assessment visit, reviewing the information gathered, the outcome of the Safety Assessment and factors that relate to the context of the family. Undertake critical analysis to interpret information and test alternative hypotheses:

• make sense of each piece of information

• draw together all the information

• identify gaps and inconsistencies

• link the information with professional experience, knowledge and theory

Critically reflect on the assessment and outcome. Consider all possible options to support child safety and wellbeing.

Discuss what actions the caseworker will be undertaking to engage, assist and assess the family.

Practice Tip!

All relevant referrals/consultations should be considered at this point, including consultation with a FACS psychologist, specialist, Aboriginal caseworker, Multicultural caseworker, especially if the outcome of the safety assessment was ‘safe with plan’ or ‘unsafe’.



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Completed by: CW

11.5 If the Client context risk management tool was completed during the PAC, undertake a review of it if circumstances have changed (if there is a change in the level of safety/risk based on experience dealing with the client; or if action is planned which is likely to heighten the level of risk to staff). Update it as necessary. If updated, attach a copy of the updated version electronically to a General File Note record in KiDS. If updated in hard copy, sign it and place it on the inside cover of the client file.


11.6 Discuss person(s) of interest and consider if they Identify as a Person Causing Harm– see section on Person of interest/person causing harm

Completed by: MCW

11.7 Enter information discussed and any required actions in an Assessment Consultation element of SAS2 record in KiDS.

Completed by: MCW

11.8 Consider whether updated information meets the criteria for a JIRT referral. See: JIRT Referral Procedure

Completed by: MCW

11.9 If other children or young people have been assessed as part of the household during the investigation and they are not currently subject to the plan, add them to the plan and SAS2 record as Subjects. If there are children or young people who are not considered household members and/or who have a different primary carer to the one being assessed in the current Safety Assessment, use the MRG to determine whether a report should be made to the Child Protection Helpline. If a child or young person is incorrectly included in the Contact Record as part of the ROSH report, a SAS1 should be created and the reasons why the child or young person was not included in the Safety Assessment should be clearly recorded. This child or young person should be end dated as Subject to the SAS2 record.

Completed by: MCW


Completed by: MCW

11.11 If the report is to be distributed externally (e.g. in court proceedings) a copy of the report is to be generated and information in the PAC and AC elements should be blacked out. The Manager Casework's signature is required on the document prior to any external distribution. See related procedure: Family law, responding to subpoenas in different jurisdictions and AVOs in child protection

Completed by: CW

Approved by: MCW

12. Recording a Safety Assessment (SARA)

12.1 Record the Safety Assessment in KiDS within two working days of the field response:

• Put the SAS2 record Under Edit

• Create a new assessment in the SARA Assessments tab of the SAS2

• Select “Safety Assessment” in the Name field



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• Complete the Safety Assessment including the Narrative. See Practice Tip below to help assist in writing the Narrative

• Submit the assessment

Important Note: When completing the Safety Assessment check the definitions when answering all questions at the same time as completing the supporting narrative.

Narrative Practice Tip!

The supporting narrative should describe the facts of the case to support the scoring of the Safety Assessment in line with the SDM definitions. Examples of narrative for each section of the Safety Assessment are included below. Examples are primarily based on the Martin case scenario used during the 2011 Safety, Risk and Risk Reassessment training program. Paragraph style or bullet point style can also be used. Note: Analysis can be included in the supporting narrative as long as there is evidence to support the analysis.FACTORS INFLUENCING CHILD/YOUNG PERSON’S VULNERABILITY Include the facts of the case to support why you marked each vulnerability. It is important to note that the information that is documented in the narrative must meet the threshold of the definition and accurately reflect why the item was marked. By writing to the definition, someone else unrelated to the case should be able to only read the SDM Decision Report and Supporting Narrative and understand why items were marked.Example: Ryan is five years old and Kylie is 1 year old which influences their vulnerability to protect themselves.

DANGERSIf “yes” is marked, include the facts of the case that support why you marked “yes”Example: Dangers 6 and 7 were identified for Ryan and Kylie.#6, Ms Smythe (neighbour) reports that Megan (mother) has not returned to the home for her children nor has she made contact to explain the change in plans. Ms Smythe reports that she was not provided with enough nappies or soy milk and has been unable to reach Megan by phone. Caseworker was unable to reach Megan by phone and Ryan reported that he did not know his mother’s whereabouts.#7, Caseworker observed dirty dishes with rotten food in the kitchen and food on and under the table with insects crawling on it; potentially hazardous to Kylie who crawls on the floor. Caseworker smelled garbage, soiled nappies and unflushed toilet. Ryan reported and caseworker observed shared sleeping arrangements potentially unsafe for an infant.If “no” is marked provide a general statement ruling out the Dangers.Example: There is no evidence to suggest that any/any other Dangers are present as a result of the Safety Assessment.It is important to note that where concerns have been raised in either the ROSH report or there are other concerns identified during the home visit but a Danger cannot be marked, consider whether the item is undetermined and whether further information may be required and the situation should be monitored.If it is undetermined (i.e. “no” is marked because there is currently not enough evidence to mark “yes”, further information may be required or the situation should be monitored) provide a statement to support this.Example (not based on the Martin case scenario): While there are some indications that the father may have issues related to alcohol misuse, there was no evidence that alcohol played a role in the current incident or that it otherwise interferes with his ability to care for the children. Further information will be sought in this area during the investigation and considered in the Risk Assessment.If the family has a different view to yours in relation to a danger present, provide the facts that support why you marked “yes” and the family’s perspective.Example (not based on the Martin case scenario): Although evidence from the hospital indicated that the injury was likely non-accidental, father stated that he has no



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knowledge of how the injury occurred and could not understand why FACS is investigating.

CURRENT PROTECTIVE ABILITIESProvide information on why certain protective abilities were marked.Example: Protective abilities 2, 4, 5, 8, 9 and 10 were identified.#2, Megan arrived worried and anxious, aware that this situation would result in the caseworker’s presence. Megan demonstrated the capacity to understand the situation and the concern of others during the interview with the caseworker.#4, Megan reported that she accessed food and clothing for her children from charities. Megan reported that she receives a pension.#5, Caseworker interviewed Ms Smythe who is a neighbour who has already demonstrated safety for the children by providing supervision, caring for them appropriately and contacting FACS when unable to reach Megan. #8, Caseworker observed Megan being attentive to and affectionate with her children.#9, Caseworker observed Megan providing the necessary supplies for her children, including food and clothing. Ms Smythe reported that Megan left supplies for the children (soy milk and nappies) although inadequate due to the length of stay.#10, Megan reported getting an AVO to protect herself from the children’s father while pregnant with Kylie.If a protective ability is not marked, provide a general statement ruling out the protective abilities .Example: There is no evidence to suggest that any/any other protective abilities are present as a result of the Safety Assessment.

SAFETY INTERVENTIONSOutline what safety interventions have been put in place.Example: Safety Plan Interventions 2 and 3 were identified. #2, Megan and caseworker discussed the use of other trusted neighbours in addition to Ms Smythe as well as expanding Megan’s social support network. Megan agreed not to leave the children with others.#3, Megan identified community resources including a soup kitchen where she will access meals this week. (See Safety Plan for full details)

SAFETY DECISIONProvide a brief explanation for the safety decision.Example: Due to the fact that a Safety Plan is sufficient to secure the Ryan and Kylie’s immediate safety in light of the current Dangers, the safety decision is “Safe with plan” for both Ryan and Kylie.

Completed by: CW

Approval by: MCW

12.2 Review the outcome of the Safety Assessment. A Risk Assessment is always required regardless of the safety decision, except in the following circumstances:Outcome Safe:

• If the outcome of the Safety Assessment is ‘Safe’ and the report was regarding an ‘ unborn only child’ , referrals may be made and the case can be closed. Proceed to the next step creating a J&D record answering all mandatory questions. The outcome of the J&D record should be “C/YP is not in need of C&P”. Once the J&D is completed the plan should be closed.

Outcome Safe with Plan (Danger 13 only):

• If the outcome of the Safety Assessment is ‘Safe with Plan’ and the report was regarding a child or young person in imminent danger due to their own behaviour and are refusing services and the parent(s)/carer(s) is willing but unable to protect (Danger 13), the case is referred to NSW Health or



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other government agencies or non-government organisations and they accept case management responsibilities, no Risk Assessment is required and the case may be closed.

Outcome Unsafe:

• If the outcome of the Safety Assessment is ‘Unsafe’ and the report was regarding a child or young person in imminent danger due to their own behaviour and are refusing services and the parent(s)/carer(s) is willing but unable to protect (Danger 13), FACS maintains case management, proceed to section 15 – case planning, no Risk Assessment is required but a closing Safety Assessment is required prior to closing the case

• If the outcome of the Safety Assessment is ‘Unsafe’ and the report was regarding an ‘unborn only child’ or unborn with siblings, complete a KiDS Person Alert and High Risk Birth Alert (HRBA) if applicable. The HRBA should be attached to a General File Note record with the Sub type “High Risk Birth Alert” The case must remain open and a review Safety Assessment must be completed upon birth unless a new ROSH report is received. Proceed to section 18 for a review Safety Assessment

Important note: Family cannot be located <br />If the family cannot be located following the completion of a safety assessment, a Risk Assessment is still required and should be completed based on known information. Proceed to section 13 for a Risk Assessment. Consider whether a family taking flight (because of a FACS investigation/assessment) is an indicator of increased risk to the child/young person. Consider completing a KiDS Alert or an Interstate Child Protection Alert. Refer to: Add a Person Alert After a Broadcast Alert when the Person is Known and NSW Request for Interstate Child Protection Alert.

Completed by: CW

12.3 If a person is identified as a person of interest (POI) during the assessment phase, add the POI as a party to the SAS1 record with a role of “Person of Interest (POI)”. Add the POI with a relationship type of “Person of Interest (POI)” in the ‘Relationships View Tab’ for the subject/s of the plan.

Completed by: CW

12.4 Request approval of the SAS2 record. Approve the SAS2 record

Completed by: CW/MCW

13. Undertaking a Risk Assessment (SARA)

13.1 If there is a Client context risk management tool in place with current identified risks, review the Client context risk management tool with the MCW prior to client contact. Update as necessary. If updated, attach an updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”. If updated in hard copy, sign it and place it on the inside cover of the client file.


13.2 Initiate contact or multiple contacts with the family to undertake a Risk Assessment.

Important Note: It is vital that ongoing casework occurs with the family in between the Safety Assessment and the Risk Assessment. Practitioners have a responsibility to provide practical, active casework to families, and to use a range of responsive strategies to engage the family in casework. However, if the safety decision is “Safe”, caseworkers may be able to gather sufficient information during the initial home visit to complete the Risk Assessment without having to complete a subsequent home visit.

• Review the case history, including all ROSH and non-ROSH reports for each child or young person



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• Speak with each child and young person to understand their experiences and to listen to their concerns

• Observe each child/young person in their home environment, interacting with siblings, parents and other household members, including parents’ partners

• Undertake discussions with family members and significant others to inform the risk assessment.

• Bring along the Caseworker prompt cards as a useful reminder of the areas you will need to cover.

Practice tip!

Remember that these discussions are not just an opportunity to gather information, but to also explain, educate and assist. Describe any concerns, how these concerns relate to the risk of the child/ren, what needs to change, how they can do this and how you will help them.

Completed by: CW

13.3

Seek information from a full range of sources (both formal and informal sources, such as important people in the family network, NSW Health and NSW Police). Test, verify and cross-reference information, including across a historical perspective.

Consider contemporary research and theories to help to interpret and analyse information.

Undertake critical analysis to:

• interpret information and build and test hypotheses




• test against other sources of information


Completed by: CW

Important Note: Consider whether contact should be made with NSW Police or NSW Health to verify and test information from other sources, particularly in the context of parental denial or inconsistent or implausible explanation.

13.4 If circumstances have changed update Client context risk management tool to reflect this. Attach an updated version electronically to General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”, or if updated in hard copy, sign it and place it on the inside cover of the client file.


14. Record a Risk Assessment (SARA)

14.1 Within 30 days of the initial Safety Assessment being completed:

• Put the SAS2 record Under Edit

• Create a new assessment in the SARA Assessments tab of the SAS2 record

• Select “Risk Assessment” in the Name field

• Complete the Risk Assessment including the Narrative. See Practice Tip below to help assist in writing the Narrative




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Important Note: If a review Safety Assessment has been completed since the initial safety assessment, the Risk Assessment should still be completed within 30 days of the completed initial Safety Assessment. When completing the Risk Assessment check the definitions when answering all questions at the same time as completing the supporting narrative

Important Note: Where a policy override was applied, provide details in the ‘Outcome Description’ field in the SAS2 record


The supporting narrative should describe the facts of the case to support the scoring of the Risk Assessment in line with the SDM definitions. Examples of narrative for each section of the Risk Assessment are included below. Examples are primarily based on the Martin case scenario used during the 2011 Safety, Risk and Risk Reassessment training program.Bullet point style has been used as an example; however, paragraph style can also be used. Analysis can be included in the supporting narrative as long as there is evidence to support the analysis.

NEGLECT INDEXIf Neglect items are scored, include the facts of the case that support why you scored those items. It is important to note that the information that is documented in the narrative must meet the threshold of the definition and accurately reflects why the item was marked. By writing to the definition, someone else unrelated to the case should be able to only read the SDM Decision Report and Supporting Narrative and understand why items were marked.Note that where N6 is marked “no” supporting narrative is required as this results in scoring the item.Example:N1. The current report was screened in as neglectN2. There were two prior neglect reports that were screened inN3. The family previously received ongoing FACS casework as result of a substantiated neglect reportN5. Kylie is 1 year of ageN6. Current report is for neglect due to inadequate supervision and living environment concernsRyan’s teacher reported that Ryan’s hygiene is poor, his clothes are often dirty, he often smells bad and complains of hungerCaseworker observed minimal food in the home during the home visitCaseworker observed that Kylie’s nappies are often unchangedN7. Megan reported being diagnosed with panic disorder and post-traumatic stress disorderMegan reported that she experiences anxiety and depression on occasionN8. Megan reported misusing drugs and alcohol before her pregnancy with Ryan

If Neglect items are not scored, include general statement ruling out Risk Factors.Example: There is no evidence to suggest that any/any other Neglect factors are present as a result of the Risk Assessment.

If Neglect items are equivocal (i.e. there is currently not enough evidence to mark the item, further information may be required or the situation should be monitored) provide a statement to support this.Example: N9. Although Ryan’s teacher reported that Ryan works below grade level, there is no diagnosis of a cognitive or developmental impairment. Ryan’s cognitive development to be monitored.



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If the family has a different view to yours in relation to marking an abuse item, provide the facts that support why you marked the item and the family’s perspective.Example (not based on the Martin case scenario): N9. Mother and father disagree with the Psychologist’s diagnosis of child’s Asperger’s Syndrome and think that child needs more support from the child’s school.

ABUSE INDEXIf Abuse items are scored, include the facts of the case that support why you scored those items.Example:A3. The family previously received ongoing FACS casework as result of a substantiated abuse reportA8. Megan reported that she was sexually abused as a child by an Uncle she was residing with over the course of two years.Megan became pregnant and ended her first pregnancy with an abortion.Megan saw a counsellor years ago and has some connection with a sexual assault survivors group in town.

If Abuse items are not scored, include general statement ruling out Risk Factors.Example: There is no evidence to suggest that any/any other Abuse factors are present as a result of the Risk Assessment.

If Abuse items are equivocal (i.e. there is currently not enough evidence to mark the item and further information may be required or the situation should be monitored) provide a statement to support this.Example: A10. Although Ryan’s teacher reported that Ryan works below grade level, there is no diagnosis of a cognitive or developmental impairment. Ryan’s cognitive development to be monitored

If the family has a different view to yours in relation to marking an abuse item, provide the facts that support why you marked the item and the family’s perspective.Example (not based on the Martin case scenario): A9. Although evidence from the psychologist report indicates that father has been diagnosed with Alcoholism, father does not agree with this diagnosis and feels that his drinking is under control most of the time.

FINAL RISK LEVELProvide a brief overview of the final risk level, including any overrides applied and the case open/close decisionExample 1 (no overrides applied): The final risk level is High (Neglect: High and Abuse: Low) and no policy or discretionary overrides were appliedThe case was opened based on extensive neglect historyExample 2 (not based on Martin case scenario) (overrides applied): The scored level is Moderate (Neglect: Low and Abuse: Moderate) and a discretionary override was applied to increase the final risk level to High based on extensive abuse historyThe case was opened based on the extensive abuse history

Completed by: CW

14.2 If a person is identified as a person of interest (POI) during the assessment phase, add the POI as a party to the SAS1 record with a role of “Person of Interest (POI)”. Add the POI with a relationship type of “Person of Interest (POI)” in the ‘Relationships View Tab’ for the subject/s of the plan.

Completed by: CW



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14.3 Create a Judgement and Decisions record for all children and young people and complete the SARA Judgements and Decisions element.

Only complete questions 2 & 3 if there was a secondary assessed issue identified during the investigation.

Select an outcome in the Judgements & Decisions record. The options are:

• “CYP is in need of C&P”

• “CYP is not in need of C&P”

• “EIP – CYP is in need of C&P” (see step 14.5 for extra information re: BF cases)

A child/young person is deemed to be in need of care and protection when the outcome of the SDM Safety Assessment is “safe with plan” or “unsafe”, and/or the outcome of the Risk Assessment is “high” or “very high”. If the Safety Assessment outcome is “safe”, then the decision regarding whether the child/young person is in need of care and protection should not be made until the completion of the Risk Assessment (unless there is an ‘unborn only child’ as a Risk Assessment is not required). It is important to note that unborn only child does not include where the parent/s may have had other children who are no currently part of the household, such as where a parent has had a previous child removed from his/her care.

Completed by: CW

14.4 If a decision is made to Substantiate Harm,or Substantiate Risk of Significant Harm, and a person causing harm is identified, add a Person Causing Harm element to the J&D record see related section - Person of interest/person causing harm

Completed by: CW

14.5 Decisions about case closure or ongoing casework are guided by the Risk Level, and the SDM case open/close decision matrix.

• If final risk level of the Risk Assessment is low or moderate, and the outcome of the Safety Assessment was ‘Safe’, close the case .

• If final risk level of the Risk Assessment is low or moderate, and the outcome of the Safety Assessment was ‘Safe with Plan’ or ‘Unsafe’ proceed to section 18 for a closing Safety Assessment.

• If final risk level of the Risk Assessment is high or very high, proceed to section 15 for ongoing casework interventions.

For open Brighter Futures cases

• if the Risk Assessment is high or very high, determine whether the case will remain open for ongoing CP casework or whether the Lead Agency will continue to work with the family.

• If the case will remain open for ongoing CP casework and it is determined that Brighter Futures will no longer remain involved, request the Lead Agency exit the family from Brighter Futures case management. Request the plan be transferred to the CSC from the BFU and merge the plans prior to approving the J&D record with outcome CYP In Need of Care & Protection, then proceed to section 16 for ongoing casework interventions.

• If the Lead Agency will continue to provide Brighter Futures - record the outcome of the J&D as EIP In Need of Care & Protection. If there is an open plan at BFU, allocate plan to ‘Intake Brighter Futures Unit’ for merging. if there is an incomplete EI Lead Agency Eligibility record and no open plan, close the plan at the CSC.

• The Brighter Futures Lead Agency should be provided with information about the CP assessment and roles and responsibilities should be determined to ensure the family are provided with the most appropriate response.

• if the Risk Assessment is low or moderate, the case will not remain open for ongoing CP casework and the Lead Agency can continue to provide BF if determined appropriate – record the outcome of the J&D as EIP In Need of Care & Protection. If there is an open plan at BFU, allocate plan to ‘Intake



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Brighter Futures Unit’ for merging. if there is an incomplete EI Lead Agency Eligibility record and no open plan, close the plan at the CSC.

• Where a child and their family will not receive ongoing statutory child protection services and the family remains eligible for Brighter Futures – FACS should provide Lead Agency caseworkers with advice and support to improve the safety for children at home.

Caution: For Brighter Futures, cases plans cannot be merged after the J&D record has been approved

For ‘Unborn Child Only’ cases

• Irrespective of the final risk level, if the outcome of the Safety Assessment is ‘Unsafe’ and the report was regarding an ‘ unborn only child’ or ‘unborn child with siblings’, proceed to section 15 for ongoing casework interventions.

Completed by: CW

14.6 Create and complete a Safety in Care element in the J&D record if the answer was ‘yes’ to the final question, Was the CYP in an OOHC placement at the time the substantiated harm/risk of harm actually occurred? in the J&D element.

Caution: Do not answer ‘Yes’ to the final question in the J&D if the issues addressed in the assessment occurred whilst the child or young person was in OOHC but were not substantiated.

14.7 Request approval of the SAS2 and J&D records. Approve and complete the SAS2 and J&D records

Completed by: CW

Approval by: MCW

14.8 Explain the outcome of the risk assessment with the family and seek their views. Explain what will happen going forward, including what the expectations are of them and what they should expect in terms of casework support and visits.

Completed by: CW

15. Referral to Brighter Futures following face-to-face assessment

15. 1 Determine whether Brighter Futures can provide an appropriate service response. A referral to Brighter Futures may be considered following a face-to-face SARA assessment in the following circumstances:

• the child is determined to be in need of care and protection

• the child is not in immediate danger of serious harm and the child is safe to remain in the home

• the outcome of the risk assessment is high or very high and safety assessment outcome of safe or safe with plan

• the child and family meet the Brighter Futures eligibility criteria

Completed by: CW

Approved by: MCW

15.2 Where it is determined Brighter Futures could provide an appropriate response, refer to local District MOU with Brighter Futures Lead Agencies for local referral protocols.

Completed by: MCW



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15.3 If it is determined Brighter Futures can provide an appropriate response, contact the Brighter Futures Lead Agency to confirm capacity and availability of a place in the program.

• If capacity exists and the Lead Agency agrees to the referral, invite the Lead Agency to participate in a joint home visit with the family to seek the family’s agreement to the referral and their willingness to actively participate in the program.

• If there is no capacity with the Brighter Futures Lead Agency, continue to undertake case planning and casework with the family. See Section 16.

Completed by: CW

Approved by: MCW

15.4 Where agreement is reached that a referral will be made to Brighter Futures, complete a Brighter Futures referral and send to the Lead Agency.

Complete a Referral Record on KiDS, attaching the referral form and any other relevant information (for example WAM/ICD notes)

• enter a record description “FACS ROSH Referral to BF”


• if accepted, update acceptance in the referral history




15.5 If a referral to BF is declined, record the attempt to refer to Brighter Futures in a Referral Record on KiDS:

• In the Referral record enter a record description “FACS ROSH Referral to BF”


• in the ‘Request Status’ field enter appropriate value as to why Lead Agency declined the referral


Completed by: CW

Approved by: MCW

15.5 Once a referral record has been completed, a SAS1 is recorded prior to the plan being closed.

From the ‘ROSH’ Contact record create a SAS 1 record on KiDS and complete the following questions:

• Question 1: Select Answer “Referral for service” Document that “The family has been referred to Brighter Futures”

• Question 3: Select Answer “No” Document “Case closed due to family being referred to Brighter Futures etc, etc…”

• Answer questions 4 to 5

Select record Outcome “Other information-referral-close”.

Complete the SAS1 record and and close the plan on KiDS with the plan closure reason: “plan goal achieved”.



Important Note: A case plan and Risk Reassessment is not required to be completed following a successful referral to Brighter Futures.



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16. Undertaking Case Planning and/or Review with the Family (SARA)

16.1 Within 45 days of it being determined that a child or young person is in need of care and protection, develop a case plan along side the family following the Case planning and review procedure guidance.

This means that in most cases a case plan must be developed with the family no more than 15 days after the completion of a Safety and Risk Assessment for cases that will remain open for ongoing casework.

Completed by: CW

17. Undertaking a Risk Reassessment (SARA)

17.1 If there is a Client context risk management tool in place with identified current risks, review the Client context risk management tool with the MCW prior to client contact. Update as necessary. If updated, attach an updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”to. If updated in hard copy, sign it and place it on the inside cover of the client file.


17.2 Initiate contact or multiple contacts with the family to undertake a Risk Reassessment - Undertake casework with the child/ren, young person and family throughout the period between Risk Assessment and Risk Reassessment. Casework activities are informed by the case plan goal and case plan tasks developed with the family. Practitioners have a responsibility to provide practical, active casework to families, and to use a range of responsive strategies to engage the family in casework

• Regularly speak and interact with each child and young person to understand their experiences and to listen to their concerns


• Undertake discussions with family members and significant others about how to increase safety and reduce risk.

• Check in with how the family are progressing against the case plan tasks and what barriers may be impacting on their progress. Recognise progress and strengths. It is also the responsibility of the caseworker and interagency partners to assist the family to make required changes.

• Continue to seek information from a full range of sources (both formal and informal sources such as important people in the family network). Test, verify and cross-reference information, including across a historical perspective

• Consider contemporary research and theories to help to interpret information and consider the context of the family e.g. any disadvantages they may be experiencing

Practice Tip!

Familiarise yourself with the items that are included on the Risk Reassessment and the accompanying definitions prior to starting the assessment.

Completed by: CW

17.3 Undertake critical analysis to interpret information and build and test hypothesis:

make sense of each piece of information

draw together all the information



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identify gaps and inconsistencies

link the information with professional experience, knowledge and theory

Completed by: CW

17.4 If circumstances have changed, update Client context risk management tool to reflect this. Attach an updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”, or if updated in hard copy, sign it and place it on the inside cover of the client file.

Completed by: CW

Approval by: MCW

18. Record a Risk Reassessment (SARA)

18.1 No more than 90 days after the completion of the initial case plan and every 90 days thereafter:

• Create a Case Plan Review/Closure record

• Create a new assessment in the SARA Assessments tab of the record

• Select “Risk Reassessment” in the Name field

• Complete the Risk Reassessment and Narrative. See Narrative Practice Tip below to help assist in writing the Narrative

• Submit the risk reassessment

Important Note: When completing the Risk Reassessment check the definitions when answering all questions at the same time as completing the supporting narrative.If a new ROSH report is received while a case is open, an initial safety assessment and risk assessment will be completed during the assessment. However, the timeframe for completing the Risk Reassessment remains 90 days from the completion of the initial case plan.

Important Note: Where a policy override was applied, provide details in the ‘Outcome Description’ field in the Case Plan Review/Closure record


The supporting narrative should describe the facts of the case to support the scoring of the Risk Reassessment in line with the SDM definitions. Examples of narrative for each section of the Risk Reassessment are included below. Examples are primarily based on the Martin case scenario used during the 2011 Safety, Risk and Risk Reassessment training Program.Bullet point style has been used as an example; however, paragraph style can also be used. Analysis can be included in the supporting narrative as long as there is evidence to support the analysis.

RISK REASSESSMENTIf Risk items are scored, include the facts of the case that support why you scored those items. It is important to note that the information that is documented in the narrative must meet the threshold of the definition and accurately reflects why the item was marked. By writing to the definition, someone else unrelated to the case should be able to only read the SDM Decision Report and Supporting Narrative and understand why items were marked.Note that for R9 “Parent/carer progress with the case plan”, the narrative should focus on demonstrated changes in behaviour, not the extent of participation in services.



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Example:R1. There were two prior neglect reports that were screened in prior to the current open planR2. The family previously received ongoing FACS casework as result of a substantiated neglect reportR3. Megan reported that she was sexually abused as a child by an Uncle she was residing with over the course of two years. Megan became pregnant as a result and ended her first pregnancy with an abortion. Megan saw a counsellor years ago and has some connection with a sexual assault survivors group in town.R8. Megan reported that the home visiting service provides her with supplies for the family including nappies for Kylie. Megan reports continuing to access FACS for food, clothing, etc. in order to meet the physical needs of her children. No reports or concerns noted regarding the physical care of the childrenR9. Primary. Megan has made some positive change toward case plan objectives

Case Plan objective: Ryan to improve functioning and achievement in school workProgress:Ryan’s teacher has reported that his more regular school attendance seems to encouraging learning but more time and additional tutoring may be needed.Megan remains engaged in a communication log with Ryan’s teacher and has started to become involved in Ryan’s classroom by volunteering weekly during activity time.

Case Plan objective: Megan to demonstrate knowledge and skills of positive parenting in order to meet the specific developmental needs of the children.Progress:Megan has remained engaged in the services throughout the last three months.The home visiting services especially helps support Megan with positive parenting and specific developmental needs of her children. Megan is learning how to respond appropriately to her children’s basic needs.

Case Plan objective: Megan to provide sufficient food and supplies to meet the needs of the children.Progress:Megan and the caseworker continue to pursue food pantries and other services until more stable income can be secured as current resources continue to be insufficient.Megan has applied to work at Ryan’s school as a canteen attendant and hopes this is an opportunity to earn extra income.Megan and the caseworker completed the utility assistance application paperwork. Megan missed her appointment and must reschedule in order to complete the application process.

If Risk items are not scored, include general statement ruling out Risk Factors. Example: There is no evidence to suggest that any/any other Risk factors are present as a result of the Risk Reassessment.

If Risk items are equivocal (i.e. there is currently not enough evidence to mark the item, further information may be required or the situation should be monitored) provide a statement to support this. Example (not based on Martin case scenario):R5.There have been no new allegations of abuse during this review period; however, mother and child reported that there were two occasions when the father grabbed child roughly by the arm in response to child’s reluctance to complete assigned chores.

If the family has a different view to yours in relation to marking a neglect item, provide the facts that support why you marked the item and the family’s perspective. Example (not based on Martin case scenario):



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R6.Father has been diagnosed with Alcoholism by a psychologist and this problem has not being addressed during this review periodFather disagreed with the scoring of this item as he felt that he was addressing the problem by attending group sessions through the local Drug and Alcohol service and was drinking less.The father’s counsellor reported that the father has attended most group sessions yet is not engaged and has made very little progress.The Mother reports that the father is drinking slightly less but there has been no change in father’s behaviour

FINAL RISK LEVELProvide a brief overview of the final risk level, including any overrides applied and the case open/close decisionExample 1 (no overrides applied):The final risk level is High and no overrides were appliedThe case will remain open based on the high risk level and Megan requiring additional assistance as outlined in R9

Example 2 (not based on Martin case scenario) (overrides applied):The scored level is Moderate and a discretionary override was applied to increase the final risk level to High based on the father’s limited progress with the case planThe case will remain open based on the father not demonstrating any positive change toward case plan objectives and the impact on the children surrounding these objectives

Completed by: CW

Approval by: MCW

18.2 Request approval for the Case Plan Review/Closure record

Completed by: CW

18.3 Approve the Case Plan Review/Closure record

Completed by: MCW

18.4 Decisions about case closure are guided by the Risk Level, and the SDM case open/close decision matrix.

• If the final risk level is low or moderate proceed to section 18 for a closing Safety Assessment.

• If the final risk level is high or very high, a Risk Reassessment is required again within 90 days, proceed back to section 16.

Completed by: CW

18.5 Explain the outcome of the Risk Reassessment with the family and seek their views. Explain what will happen going forward, including what the expectations are of them and what they should expect in terms of casework support and visits.

Completed by: CW

19. Undertaking a Review or Closure Safety Assessment (SARA)

19.1 If there is a Client context risk management tool in place with identified current risks, review the Client context risk management tool with the MCW prior to client contact. Update as necessary. If updated, attach an updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”. If updated in hard copy, sign it and place it on the inside cover of the client file.



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19.2 Initiate contact with the family and conduct the review or closing Safety Assessment. Bring along the Caseworker prompt cards as a useful reminder of the areas you will need to cover.


• Continue to seek information from a full range of sources (both formal and informal sources such as important people in the family network). Test, verify and cross-reference information, including across a historical perspective

• Consider contemporary research and theories to help to interpret information and consider the context of the family e.g. any disadvantages they may be experiencing

• Undertake critical analysis to interpret information and build and test hypothesis:





Completed by: CW

19.3 Undertake an AC after the field visit.

• If the SAS2 record is completed, document the AC in the word document, then attach the AC to the Case Plan Review/Closure record in KiDS.

• If the SAS2 record is incomplete, create an AC element within the SAS2 completing all the questions.

Completed by: CW and MCW

Approval by: MCW

19.4 If circumstances have changed update Client context risk management tool to reflect this. Attach an updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”, or if updated in hard copy, sign it and place it on the inside cover of the client file.

Completed by: CW

Approval by: MCW

19.5 Within two working days of the field response:

• Create a new assessment in the SARA Assessments tab in either the SAS2 record or Case Plan Review/Closure record

• Select Safety Assessment in the Name field

• Complete the Safety Assessment and Narrative


Important Note: When completing the Safety Assessment check the definitions when answering all questions at the same time as completing the supporting narrative.

Completed by: CW

19.6 Request and approve the record

Requested by: CW

Approval By: MCW

18.7 A closing Safety Assessment can only have the outcome of Safe.



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Completed by:CW

Approval By: MCW

Secondary Risk of Harm (SROH) Assessment

Secondary Risk of Harm (SROH) Assessment

20. Completing a Pre Assessment Consultation (SROH)

20.1 Convene a PAC with the allocated worker(s) and other relevant CS or agency staff.


20.2 In accordance with the Preventing and managing client initiated violence policy and procedure, if client initiated violence risk factors are identified during the PAC, complete the Client context risk management tool with the MCW. The Client context risk management tool assesses those risks and helps you and the MCW develop appropriate controls. Attach a copy of the Client context risk management tool electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”. If completed in hard copy, sign it and place it on the inside cover of the client file.


20.3 Create a SAS2 record and complete all questions in the PAC element. If an after hours response has taken place and a SAS2 record already exists, continue with the assessment in the same SAS2 record. A new SAS2 record should not be created.

Completed by: MCW

20.3 JIRT staff to complete briefing meeting form and attach it to the PAC record. In question 1 of the PAC write – attached LPR

Completed by: JIRT

20.4 Discuss:

• the need to sight and observe all subject children and young people

• the need to speak with all children and young people of appropriate age and capacity.

• if there are babies or young children who are sleeping, that they may need to be woken, especially if parent/carer alcohol or other drug issues exist and if there are immediate safety and future risk concerns regarding physical injury, parent(s)/carer(s) may need to be asked to undress babies or young children so all skin surfaces can be observed – note: Babies or infants subjected to ‘shaking’ are unlikely to have any visible injuries and a medical is required.

• the most ethical approach to initiate the assessment. And strategies to respectfully engage the family whilst assessing safety

Practice Tip!

Formulating an interview plan can help to ensure that key issues are explored and discussed with household family members. The HYPERLINK "http://dccms4/Documents/resources/V1.0%20Secondary%20Assessment%20ROH%20resource%2026-3-12.doc" \t "_blank" Secondary Assessment Risk of Harm Resource and following practice tools can assist you in developing the interview plan and refresh your information gathering approach for SROH assessments:Information Gathering Practice Tool: Pointers to RiskInformation Gathering Practice Tool: Suggested Areas of Observation



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Information Gathering Practice Tool: Comprehensive Assessment QuestionsDevelopmental checklists: guide to children’s growth and development

Completed by: MCW

20.5 Discuss informing person(s) of Interest of the reported allegations against them – see section on Person of interest/person causing harm

Completed by: CW

Approval by: MCW

20.6 If the family identify as culturally and linguistically diverse, Identify if an interpreter will be needed and conduct a cultural consultation with a Multicultural Caseworker. Use the CALD assessment checklist (recommended). See related procedure: Interpreters and other language services

Completed by: MCW

20.7 Approve the SAS2 record.

Completed by: MCW

21. Undertaking a Secondary Risk of Harm Assessment (SROH)

21.1 Conduct the Assessment in accordance with the approved actions of the PAC.

Practice Tip!

Remember that sometimes people who are afraid may appear ‘reluctant’ or ‘uncooperative’. Acknowledging what the family may be experiencing and using empathy helps to reduce reluctance and fear

Completed by:CW

Approval by: MCW

21.2 Assess and include all children and young people (whether reported or not).

Practice Tip!

The Engaging families practice tool includes strategies on how to respectfully engage the family and create effective working partnerships with the family.

Completed by: CW

21.3 Sight the child(ren) or young person(s) and observe them in their home environment interacting with siblings and parents/caregivers. If unable to adequately sight and interact with a subject child(ren) or young person(s) contact the MCW immediately for further direction.

Completed by: CW

21.4 Discuss safety and risk issues respectfully, clearly referring to the assessment plan formulated with MCW. Provide clear and specific information about the concerns reported to FACS and how they relate to the safety of the child(ren)/young person(s). Do not disclose the identity of the reporter or information from which the identity of the reporter could be deduced.

Completed by: CW

Approval by: MCW

21.5 Determine immediate safety of all children and young people. Where it is believed that current care arrangements do not provide sufficient immediate safety, and protective action by FACS is required, consult the Manager Casework immediately by telephone to discuss further.

Completed by: CW



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21.6 Conduct protective intervention as directed by MCW in line with the related procedures

Completed by: CW

Approval by: MCW

22. Completing an Assessment Consultation (SROH)

22.1 Convene an Assessment Consultation (AC) following the initial field response with the caseworkers, other relevant CS or agency staff.


22.2 Place the SAS2 record under edit and create an AC element.

Completed by: MCW

22.3 JIRT staff to complete debriefing meeting form and attach it to the SAS2 record. In question 1 of the AC write – attached LPR

Completed by: JIRT

22.4 Discuss the assessment visit, reviewing the information gathered and factors that relate to the context of the family.

Practice Tip!

All relevant referrals/consultations should be considered at this point, including consultation with a FACS psychologist, specialist, Aboriginal caseworker, Multicultural caseworker, especially if the outcome of the safety assessment was ‘safe with plan’ or ‘unsafe’.


22.5 If the Client context risk management tool was completed during the PAC, undertake a review of the Client context risk management tool if circumstances have changed (if there is a change in the level of safety/risk based on experience dealing with the client; or if action is planned which is likely to heighten the level of risk to staff). Update it as necessary. If updated, attach a copy of the updated version electronically to a General File Note record in KiDS within the sub type “Client Context Risk Mgt Tool”. If updated in hard copy, sign it and place it on the inside cover of the client file.

Completed by: CW

Approval by: MCW

22.6 If a person is identified as a person of interest (POI) during the assessment phase, add the POI as a party to the SAS1 record with a role of “Person of Interest (POI)”. Add the POI with a relationship type of “Person of Interest (POI)” in the ‘Relationships View Tab’ for the subject/s of the plan. Discuss person(s) of interest and consider if they will be recorded as a Person Causing Harm– see section on Person of interest/person causing harm


22.7 If other children or young people have been assessed as part of the investigation and they are not currently subject to the plan, add them to the plan and SAS2 record as Subject. If a child or young person is incorrectly included in the Contact Record as part of the ROSH report, a SAS1 should be created and the reasons why the child or young person was not included in the SROH Assessment should be clearly recorded. This child or young person should be end dated as Subject to the SAS2 record. If there are children or young people residing in the same household who have a different primary carer to the one being assessed in the current Assessment, use the MRG to determine whether a report should be made to the Child Protection Helpline.

Completed by: MCW



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22.8 Commence risk of harm analysis by making links between pieces of information and considering possible hypotheses to account for the information obtained.





Critically reflect on the assessment and outcome. Consider all possible options to support child safety and wellbeing.

Discuss what actions the caseworker will be undertaking to engage, assist and assess the family.

Practice Tool!

The Linking and Thinking Tool is a helpful resource to enhance professional judgement when undertaking a SROH assessment

Completed by: CW/MCW

22.9 Determine whether information and analysis is to be entered in a SAS2 Part A or SAS2 Part B element.

Practice Tip!

SAS2 Part A element is completed when:the original information is not substantiated and the child or young person is not at risk of significant harm, and/orthe original information is substantiated however protective action by FACS beyond arranging for the provision of support services is unlikely (s.34 (2)(a)).SAS2 Part B element is completed when:the original information is substantiated and protective action by FACS beyond arranging for the provision of support services (s34.(2)(a)) has been taken or is likely to be required, and/orDefinitions: Substantiation of Significant HarmA decision is made, following investigation, that the child or young person has sustained actual significant harm as described in s.23 of the Act. The decision to substantiate Significant Harm must be based on sufficient information to indicate, on reasonable grounds that the child or young person has been harmed physically, sexually, psychologically or through neglect. The Significant Harm can be a consequence of acts or omissions. In the absence of observable injuries or significant change in behaviour, an assessment by a suitably qualified clinician or disclosure by the child or young person or person causing harm can constitute reasonable grounds to substantiate significant harm. Significant harm may be substantiated even where the person who has caused or is causing the harm has not been or cannot be identified.Substantiation of Risk of Significant Harm –A decision is made, following investigation, that the child or young person is at risk of significant harm as described in s.23 of the Act. The decision to substantiate Risk of Significant Harm must be based on sufficient information to indicate, on reasonable grounds that the child or young person was at risk of physical harm, sexual harm, psychological harm or neglect as a result of the circumstances that existed at the time of the report to FACS. The decision to substantiate Risk of Significant Harm is not negated by any reduction or cessation, during the assessment period, of the risk of significant harm.


22.10 Enter information discussed and any required actions in the AC element.

Completed by: MCW




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Completed by: MCW

23. Analysing information gathered during the assessment (SROH)

23.1 Complete the SROH assessment within the following timeframes:

• within 28 days of the case being allocated if harm or risk is not substantiated.

• within 90 days of the case being allocated if harm or risk is substantiated.

Completed by: CW

23.2 Analyse the information gathered during the assessment.

Practice Tools!

The Practice Tools are helpful resources to enhance professional analysis of information gathered.Risk Analysis Practice Tool: Pointers to VulnerabilityRisk Analysis Practice Tool: Strengths and Protective Factors ListRisk Analysis Practice Tool: Risk Factor Warning List

Completed by: CW

23.3 Place the SAS2 record Under Edit and record assessment in Part A or Part B element, documenting all information relied upon in your analysis and how information was validated.

The record is to include all sources of information relied upon and is to be concise and factual. Provide sufficient rationale to support subsequent judgments and decisions.

Completed by: CW

Approval by: MCW

23.4 Relate relevant Interview, Home Visit and Phone Call records to the SAS2 record using the ‘Related Records’ function on KiDS.

Completed by: CW

24. Completing Judgment and Decisions (SROH)

24.1 Create a Judgment and Decisions record on KiDS. A separate record will be automatically created for each child or young person who is the subject of the SAS2 record. Answer all questions in the SROH Judgements and Decisions element.

Practice Tip!

The Practice Tools are helpful to enhance professional judgement.Decision and Judgment tool: Harm ConsequenceDecision and Judgment tool: Harm ProbabilityIdentified Issue Classification

Completed by: CW

24.2 If a decision is made to Substantiate Harm,or Substantiate Risk of Significant Harm, and a person causing harm is identified, add a Person Causing Harm element to the J&D record see related section - Person of interest/person causing harm

Completed by: CW

24.3 Make a decision about each subject child or young person’s need for care and protection by selecting an outcome decision for the Judgment and Decisions record. The options are:



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• “CYP is in need of C&P”,

• “CYP is not in need of C&P” or

• “EIP – CYP is in need of C&P”

A child or young person is found to be in need of care and protection when:

• risk of significant harm and/or actual harm has been substantiated, and

• protective action by FACS is necessary to safeguard the safety welfare or wellbeing of a child or young person as provided by s.34 of the Act. This decision is made irrespective of FACS ability to provide ongoing casework services to the family.

Completed by: CW

24.4 Create and complete a Safety in Care element in the J&D record if the answer was ‘yes’ to the final question, Was the CYP in an OOHC placement at the time the substantiated harm/risk of harm actually occurred? in the J&D element.

Caution: Do not answer ‘Yes’ to the final question in the J&D if the issues addressed in the assessment occurred whilst the child or young person was in OOHC but were not substantiated is ‘yes’.

24.5 Request approval for SAS2 and Judgment and Decisions records.

Completed by: CW

24.6 Review and approve the SAS2 record and Secondary Assessment Stage 2 report, which includes the following elements: Pre Assessment Consultation, Assessment Consultation(s), SAS2 A or B; and Judgment and Decisions record which may include a Person Causing Harm element.

Completed by: CW

Approval by: MCW

24.7 If the report is to be distributed externally (e.g. in court proceedings) a copy of the report is to be generated and information in the PAC and AC elements should be blacked out. The Manager Casework's signature is required on the document prior to any external distribution. See related procedure: Family law, responding to subpoenas in different jurisdictions and AVOs in child protection

Completed by: CW

Approval by: MCW

25. Undertaking Case Planning and/or Review with the Family

25.1 Undertake case planning/review/closure in line with the case planning and review procedure on all open cases receiving ongoing services.

Completed by: CW

Person of Interest / Person Causing Harm

Person of Interest / Person Causing Harm

Practice



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Identifying and formally recording a person as a Person of Interest (POI) or Person Causing Harm (PCH) is an important practice in order to accurately identify those individuals who have allegedly caused significant harm or risk to a child or young person or who have caused actual harm to a child or young person. The primary purpose of recording POI/PCH is to help with future risk identification and assessment.

Person of Interest - A POI is defined as a person alleged to have caused significant harm to a child or young person or alleged to cause risk of significant harm to a child or young person or a class of children or young people. A person is deemed to have allegedly caused significant harm when there is a report that he or she has harmed a child or young person physically, sexually, psychologically or through neglect. Significant harm can be a consequence of acts or omissions. A person is alleged to cause risk of significant harm when there is a report that he or she causes a risk of significant harm to a child or young person through physical harm, sexual harm, psychological harm or neglect.

The use of POI by FACS should not be confused with the application of POI by law enforcement authorities, who generally use the term to denote someone connected with a crime. The recording of POI by FACS is not intended to be used to initiate criminal proceedings against an individual. It is simply a way of identifying a person about whom an allegation has been made for internal record keeping in order to better inform risk assessments and decision making.

The recording of a POI can be considered the first step in a hierarchy of labelling persons who may cause risk. When allegations are substantiated following assessment, individuals can then be recorded as a Person Causing Harm (PCH).

Person Causing Harm - A PCH is defined as a person about whom, following a face-to-face assessment, there is sufficient reason to conclude on reasonable grounds, on the balance of probabilities, that he or she has caused actual harm to a child or young person physically, sexually, psychologically and/or through neglect.

A Safety and Risk Assessment (SARA) or Secondary Risk of Harm Assessment (SROH) enables caseworkers to substantiate whether actual harm to a child or young person has occurred under section 23 of the Act. An assessment will also determine whether an individual or multiple persons are responsible for causing that harm.

The recording of a PCH has significant implications for the individual identified. It has the potential to impact adversely on their rights and personal interests and as such it is important that our casework demonstrates our commitment to the principles of natural justice by:

• not holding a personal interest in the investigation, assessment or outcome of the matter

• informing the person, alleged to have caused the harm, of the allegations made against them

• giving the person alleged to have caused harm an opportunity to be heard and to respond to the allegations made (i.e. to put forward an explanation for the alleged harm and have the explanation documented and assessed with due integrity.)

• undertaking a thorough holistic assessment and gathering sufficient evidence (logically probative evidence) to determine, on the balance of probabilities, that a person has caused harm before a permanent record is created.

Note: It is unreasonable in many cases to conclude that someone has caused harm without first seeking their perspective. Exceptions would be situations where the evidence is incontrovertibleor where there is a reasonable possibility that the accused may destroy evidence or a police investigation could be jeopardised.

26. Identifying and Recording an individual as a Person of Interest (POI) at the CSC/JIRT



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26.1 If a POI is identified during an assessment, investigation or ongoing casework at the CSC/JIRT, The POI must be added as a party to the Secondary Assessment Stage 1, Secondary Assessment Stage 2 or Judgements and Decisions record with the role of “Person of Interest (POI)”.

Refer to: Adding a Role of Person of Interest (POI) in Relationships | KBR247

Important note: If a POI is identified in relation to a new incident of alleged significant harm or risk of significant harm, apply the MRG tool to determine if a report needs to be made to the Child Protection Helpline. Refer to Section 31.2 below.

Completed by: CW

26.2 Update the child or young person’s relationships by adding the POI as a party within the Relationships View Tab of the Persons screen, using the Relationship Type of “Person of Interest POI”.

Refer to: Adding a Role of Person of Interest (POI) in Relationships | KBR247

Important Note: Caseworkers are not required to inform the person that he/she has been identified and recorded as a POI. It is simply a role/relationship identifier in KiDS.

Completed by: CW

26.3 If a report reaches the stage where a face-to-face assessment is conducted, allegations wherever possible and appropriate should be put to the POI to gain their response and then incorporated into the assessment.

Completed by: CW

26.4 If the POI identified is an authorised carer, a carer household member, employee of CS or a prescribed body, advise the MCS and refer to Specific Report Types for information on responding to allegations against a CS/prescribed body employee.

Completed by: CW

26.5 If during a secondary assessment there is sufficient evidence to conclude that the POI was wrongly identified, and that a subsequent POI is identified, ensure both POI’s are related to the KiDS record identifying the new information. End date the relationship between the original POI and the child/young person.

Completed by: CW

27. Identifying an individual as a Person Causing Harm (PCH)

27.1 Following a face-to-face assessment, consult with the MCW to determine whether harm has been substantiated and whether a PCH has been identified. Consultation can also occur with MCS, Director Community Services or Care Legal Support if further support is needed.

Completed by: CW

Approval by: MCW

27.2 To identify a person as a PCH apply the test of “balance of probabilities”, that is whether it is more probable than not that the person caused the harm alleged. Consider:

• the inherent unlikelihood of an occurrence

• the gravity of the consequences flowing from a finding

• the standard should not be satisfied by inexact proofs, indefinite testimony or indirect inferences

Completed by: CW



NSW.0057.001.0793

Approval by: MCW

27.3 Review the evidence supporting the identification of the person as a PCH, this may include but is not limited to:

• verbal statements

• written documents

• observations

• electronic evidence

• determination by a court relevant to whether a person should be considered a PCH

Completed by: CW

Approval by: MCW

Important Note: Advice can be sought from Legal Services Care Legal Support team when considering whether to identify and record a person as a Person Causing Harm.

27.4 If the PCH identified is an authorised carer, a carer household member, employee of CS or a prescribed body, advise the MCS and refer to Specific Report Types for information on responding to allegations against a CS/prescribed body employee.

Completed by: CW

28. Informing Person of Person Causing Harm Record

• 28.1 If a PCH is identified, the principles of natural justice must be observed by:

• informing the person, alleged to have caused the harm, of the allegations made against them, as soon as practicable

• giving the person alleged to have caused harm an opportunity to be heard and to respond to the allegations made (i.e. to put forward an explanation for the alleged harm and have the explanation documented and assessed with due integrity.)

• undertaking a thorough holistic assessment and gathering sufficient evidence (logically probative evidence) to determine, on the balance of probabilities, that a person has caused harm before a permanent record is created.

Caseworkers should advise the person of the PCH determination as soon as practicable. The person should be informed of the decision and the rationale for the decision, with any further comment or dissention being noted and recorded on KiDS. Care should be taken to ensure reporters’ details or information which may lead to the identity of a reporter, are not revealed. All decisions and actions must be made promptly, so any persons affected by the decision are not disadvantaged by delay.

Important Note: It is unreasonable in many cases to conclude that someone has caused harm without first seeking their perspective. Exceptions would be situations where the evidence is

incontrovertible or where there is a reasonable possibility the accused may destroy evidence or a police investigation could be jeopardised.

Exceptions to informing PCH of record:

• possibility that the PCH may destroy evidence

• disclosure may place the safety of the child/young person and/or other persons in jeopardy

• disclosure may jeopardise the police investigation

• PCH not locatable following considerable attempts to locate



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Completed by: CW

Approval by: MCW

28.2 If a person requests written advice that he/she has been recorded as a Person Causing Harm, complete the Letter advising of decision to record individual as PCH.

Important Note: This letter is only to be provided when written advice has been requested by the PCH. The letter must be sent by Registered Post with a receipt to sender.

Completed by: CW

Approval by: MCW

28.3 If a person is recorded as a PCH but has never been informed of, or given the opportunity to respond to the allegations, this should be clearly recorded in KIDS and be considered a factor weighing against concluding that the person should be considered a PCH.

Completed by: CW

Approval by: MCW

29. Implications of being identified and recorded as a PCH

Important Note: A PCH record on KiDS does not automatically prohibit the person from employment with children in the future.

29.1 Serious consideration is to be given to identifying and recording an individual as a PCH due to the potential impact it may have upon their rights, interests and legitimate expectations for the future. The primary implications are noted below:

• PCH in KiDS is a permanent record

• PCH is not a criminal record

• PCH can be used by CS for the purposes of assessing safety and risk for other children in the care of, or associated with that individual in the future

• PCH may be used for background/history checks if the PCH seeks employment or applies to be an authorised carer with CS or a designated agency

Important Note: If a PCH seeks employment in CS in the future (eg as an authorised carer) it is important that the assessor considers the information contained in the PCH record. The assessor should also consider the age when the person caused harm to a child. Professional judgement is required to determine whether comprehensive assessment may then proceed or whether the PCH element indicates the gravity of the harm caused, and the circumstances, mean further comprehensive assessment should not proceed. Should further assessment of the prospective carer proceed the assessor should consider assessing their current insight, level of acknowledgement and understanding of the impact of their past harming behaviour.

• PCH may be provided to prescribed bodies under chapter 16A of the Children and Young Persons (Care and Protection) Act 1998

• PCH records may be used in future court or tribunal proceedings




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30. Recording a Person Causing Harm on KiDS (PCH)

30.1 Within the Judgments & Decisions record, create a “Person Causing Harm” element for each identified PCH. Record answers to the questions provided.

Refer to: Person Causing Harm field in Elements | KBR085

Completed by: CW

30.2 Add the PCH as a party to the Judgments & Decisions record with the role of ”Person Causing Harm (PCH)”. When the record is approved the PCH will then be automatically related to the subject child or young person. This relationship will be visible in the Relationships view of the Persons screen.

Important Note: Every person identified to have caused harm must be added as a party to the Judgments & Decisions record with the role of “Person Causing Harm (PCH)” and they must have their own ‘Person Causing Harm’ element.

Completed by: CW

30.3 Select the PCH in the “Person Causing Harm” field in each “Person Causing Harm” element/s.

Completed by: CW

30.4 Complete question 1 by recording the identifying details of the PCH. Ensure you use the comments field to identify the age of the PCH at the time of the harm, the circumstances of the harm and provide any relevant information regarding the PCH’s capacity at the time to acknowledge and understand the impact of their behaviour.

Completed by: CW

30.5 In questions 9 – 12 ensure the views of all persons identified as a PCH are recorded regarding both the allegations that led to their identification and of their PCH record, unless there is a valid reason not to.

Important Note: Advice should be sought from Legal Services Care Legal Support team in the event an individual requests that their record identifying them as a PCH be deleted or amended.

Completed by: CW

Approval by: MCW

30.6 In question 11, the option of ‘JIRT protocol’ is only used in exceptional circumstances. Rigorous assessment must be applied to determine whether disclosure may jeopardise the police investigation. Ensure consideration is given to the impact of disclosure on each victim. Rationale for not informing a PCH of their PCH status must be documented.

Completed by: CW

Approval by: MCW

Important Note: In exceptional circumstances, the redetermination of a person causing harm can be recorded in a “Redetermination of a person causing harm” element in the Judgements & Decisions record. This element is only available to effect orders of the Court/Tribunal (such as NCAT), where an order to expunge is made. Advice should be sought from legal Services Care legal Support team in these circumstances. The Judgements & Decisions record must be approved by the Director Community Services or above.



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31. Exchanging information with prescribed bodies about an individual’s Person Causing Harm record

Under certain narrow circumstances, FACS may be able to provide information to other prescribed bodies as to an individuals classification as a ‘Person Causing Harm’. Section 245C authorises FACS to both provide and receive information relating to the safety, welfare or well-being of a particular child or young person or class of children or young person to another prescribed body if FACS reasonably believes that the provision of the information would assist the prescribed body:

• to make any decision, assessment or plan or to initiate or conduct any investigation, or to provide any service, relating to the safety, welfare or well-being of the child or young person or class of children or young persons, or

• to manage any risk to the child or young person (or class of children or young persons) that might arise in the recipient’s capacity as an employer or designated agency.

31.2 If a prescribed body requests information about an individual, seek advice from Legal Services Care Legal Support Team regarding the disclosure of the person’s Person Causing Harm record. Legal Services will provide advice regarding:

• when information may be disclosed,

• the level of information to be provided, and

• the nature of the way information is to be shared.

Completed by: CW

31.3 Following advice from Care Legal Support, provide the prescribed body with the relveant information.

Completed by: CW

Approved by: MCW

People who attend a CSC in person - Walk – ins

32.1 If a person attends the CSC to make a report about an unborn child, a child or a young person at suspected risk of significant harm:

• discuss the nature of the concern with the person and if risk of significant harm is suspected, seek the person’s consent to create a report on their behalf.

• in KiDS create a Contact Record from the Records Screen. Enter the reported information in the Narrative field, including the identifying details of the persons associated with the report and their relationship to the child/young person. See KRG 179.

• Add parties to the Contact record- Parties view and update their role.

• Children/young people identified in the report are recorded with the role of ‘subject of record’

• add the person making the report as a Contactor

• If the CSC worker is recording the person making the report to the CSC as the contactor, the CSC worker must obtain verbal consent from the person making the report. If consent is not provided, the CSC worker is added to the contact record with the role of ‘Reporter’, if Risk of Significant Harm (RoSH) is suspected. When the CSC worker has made significant changes to the reported information or added opinion to the information, the CSC worker is added as a party to the contact record with the role of ‘Reporter’, not the person making the report to the CSC.

• Complete a History check and document this in the contact record- KiDS History Check field.

Complete the following contact record fields:



NSW.0057.001.0797

• the caller’s name in the Description field

• the Contact Method

• the caller’s phone number in the Call Back Phone field

• Contactor Type

• Contactor Role

• Contactor Region

• Primary Contact Reason and Issue

• Primary Reported Issue.

• apply the Mandatory Reporter Guide (MRG) and attach the MRG decision report to the Contact record- Attachments view.

Completed by: CW

32.2 If the MRG outcome is “Immediate Report to CS”, call the Child Protection Helpline and advise of the Contact reference Number and the outcome of the MRG.

Completed by: CW

32.3 Update the contact record outcome to “MRG by CSC - refer to Helpline” and the status to Complete.

Completed by: CW

32.4 If the MRG outcome is “Report to CS”, email the Contact Reference Number to the Helpline via the Regional Feedback mailbox.

Completed by: CW


Completed by: CW

32.6 If the MRG does not recommend a report be made to the Helpline (e.g. document and continue relationship), update the contact record outcome to “Non ROSH-Contact only close” and the approval status to Complete.

Completed by: CW

32.7 When possible, advise the person making the report that their concerns did not meet the legislative threshold for ROSH and offer alternate referrals/information as considered appropriate.

Completed by: CW

32.8 Request for Assistance

If there is an open Plan and the request is part of an approved Case Plan, this is not considered a Request for Assistance. In this scenario, add the following to the open Plan:

• a “Provision of Assistance” record, containing a “Family Initiative Fund” or ‘Request for Assistance” element for Child Protection matters, OR

• an “Ad-Hoc or Petty Cash” financial through the financials tab within the plan for Out of Home Care or After Care matters.

Completed by: CW

32.9 If a person attends the CSC to make a Request for Assistance:

• discuss the request with the person/identify nature of the request

• create a Contact record from the Records Screen and record the information regarding the request



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• add the child/ren / young persons as Subjects to the Contact record and add the requester as a Contactor

• consult with the Manager Casework as required regarding whether the Request for Assistance can be met

• provide assistance or advise the person that no assistance can be provided and update this information in the Contact record

• complete all necessary fields (contact method, contactor type, contactor role, contactor region, primary contact reason and narrative, leaving the SDM Outcome, SDM Screening Override & Reasons for Override blank) and complete the Contact record with the outcome “Non ROSH - further assessment”

• create a Plan

• request approval of the Plan

• ensure the MCW has approved the Plan.

Completed by: CW

32.10 If the request relates to Child Protection:

• add a “Provision of Assistance” record, containing a “Family Initiative Fund” or ‘Request for Assistance” element

• merge plans if multiple open plans exist.

Completed by: CW

32.11 If the request relates to Out of Home Care or After Care:

• document the request for assistance in the relevant record e.g. Home Visit, Meeting, Phone Call, etc

• create an “Ad-Hoc or Petty Cash” financial through the financials tab within the plan (an incomplete approved placement record must exist for the child/young person)


Completed by: CW

32.12 Request for After Care Assistance

If a young person attends the CSC to make a request for after care assistance:

discuss the request with the young person/identify nature of the request


• add the young person as Subject to the Contact record

• consult with the Manager Casework (MCW) as required regarding how the Request for After Care Assistance can be met


• create a Plan


• ensure the MCW has approved the Plan

• create an After Care Needs Assessment record to document the assessed need

• create a Placement record if financial assistance is required

Completed by: CW



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32.13 Request for the Supported Care Allowance

• If a person attends the CSC to make a request for the Supported Care Allowance respond to the request as outlined in the Supported Care Procedures.

People who attend a CSC in person - Walk – ins

32.1 If a person attends the CSC to make a report about an unborn child, a child or a young person at suspected risk of significant harm:

• discuss the nature of the concern with the person and if risk of significant harm is suspected, seek the person’s consent to create a report on their behalf.

• in KiDS create a Contact Record from the Records Screen. Enter the reported information in the Narrative field, including the identifying details of the persons associated with the report and their relationship to the child/young person. See KRG 179.

• Add parties to the Contact record- Parties view and update their role.

• Children/young people identified in the report are recorded with the role of ‘subject of record’

• add the person making the report as a Contactor

• If the CSC worker is recording the person making the report to the CSC as the contactor, the CSC worker must obtain verbal consent from the person making the report. If consent is not provided, the CSC worker is added to the contact record with the role of ‘Reporter’, if Risk of Significant Harm (RoSH) is suspected. When the CSC worker has made significant changes to the reported information or added opinion to the information, the CSC worker is added as a party to the contact record with the role of ‘Reporter’, not the person making the report to the CSC.

• Complete a History check and document this in the contact record- KiDS History Check field.

Complete the following contact record fields:

• the caller’s name in the Description field

• the Contact Method

• the caller’s phone number in the Call Back Phone field

• Contactor Type

• Contactor Role

• Contactor Region

• Primary Contact Reason and Issue

• Primary Reported Issue.

• apply the Mandatory Reporter Guide (MRG) and attach the MRG decision report to the Contact record- Attachments view.

Completed by: CW

32.2 If the MRG outcome is “Immediate Report to CS”, call the Child Protection Helpline and advise of the Contact reference Number and the outcome of the MRG.

Completed by: CW


Completed by: CW

32.4 If the MRG outcome is “Report to CS”, email the Contact Reference Number to the Helpline via the Regional Feedback mailbox.

Completed by: CW



NSW.0057.001.0800


Completed by: CW

32.6 If the MRG does not recommend a report be made to the Helpline (e.g. document and continue relationship), update the contact record outcome to “Non ROSH-Contact only close” and the approval status to Complete.

Completed by: CW

32.7 When possible, advise the person making the report that their concerns did not meet the legislative threshold for ROSH and offer alternate referrals/information as considered appropriate.

Completed by: CW

32.8 Request for Assistance

If there is an open Plan and the request is part of an approved Case Plan, this is not considered a Request for Assistance. In this scenario, add the following to the open Plan:

• a “Provision of Assistance” record, containing a “Family Initiative Fund” or ‘Request for Assistance” element for Child Protection matters, OR

• an “Ad-Hoc or Petty Cash” financial through the financials tab within the plan for Out of Home Care or After Care matters.

Completed by: CW

32.9 If a person attends the CSC to make a Request for Assistance:

• discuss the request with the person/identify nature of the request


• add the child/ren / young persons as Subjects to the Contact record and add the requester as a Contactor

• consult with the Manager Casework as required regarding whether the Request for Assistance can be met

• provide assistance or advise the person that no assistance can be provided and update this information in the Contact record


• create a Plan


• ensure the MCW has approved the Plan.

Completed by: CW

32.10 If the request relates to Child Protection:

• add a “Provision of Assistance” record, containing a “Family Initiative Fund” or ‘Request for Assistance” element


Completed by: CW

32.11 If the request relates to Out of Home Care or After Care:

• document the request for assistance in the relevant record e.g. Home Visit, Meeting, Phone Call, etc



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• create an “Ad-Hoc or Petty Cash” financial through the financials tab within the plan (an incomplete approved placement record must exist for the child/young person)


Completed by: CW

32.12 Request for After Care Assistance

If a young person attends the CSC to make a request for after care assistance:

discuss the request with the young person/identify nature of the request


• add the young person as Subject to the Contact record

• consult with the Manager Casework (MCW) as required regarding how the Request for After Care Assistance can be met


• create a Plan


• ensure the MCW has approved the Plan

• create an After Care Needs Assessment record to document the assessed need

• create a Placement record if financial assistance is required

Completed by: CW

32.13 Request for the Supported Care Allowance

• If a person attends the CSC to make a request for the Supported Care Allowance respond to the request as outlined in the Supported Care Procedures.

Legal framework

Policy

SDM safety, risk and risk reassessment policy and procedures manual

Case management policy

FACS policy on child neglect

Legislation

Children and Young Persons (Care and Protection) Act 1998

Family Law Act 1975

Child Protection (Working with Children) Act 2012

Legal framework

Policy

SDM safety, risk and risk reassessment policy and procedures manual

Case management policy

FACS policy on child neglect

Legislation



NSW.0057.001.0802

Children and Young Persons (Care and Protection) Act 1998

Family Law Act 1975

Child Protection (Working with Children) Act 2012

Helpful links

SARA Resources:

• Answers to questions about the use of the SARA tools

SROH Resources:

• Secondary Assessment Risk of Harm Resource

• Risk Analysis Practice Tool: Pointers to Vulnerability

• Risk Analysis Practice Tool: Strengths and Protective Factors List

• Risk Analysis Practice Tool: Risk Factor Warning List

• Decision and Judgment tool: Harm Consequence

• Decision and Judgment tool: Harm Probability

• Identified Issue Classification

• Linking and Thinking Tool

Practice Tools and Guides:

• Aboriginal consultation guide

• Safe Work Practices - Client Contact Conducting Client Home Visits

• CALD assessment checklist

Information sheets:

• Information for parents and carers - When your child is removed from your care

• Information for children and young people - When you can’t stay with your parents

• Information for parents and carers - When your child has to have a medical examination

• Information for children and young people -When you have to have a medical examination

• Information for parents and carers - When DoCS does an assessment

• Information for children and young people – When DoCS does an assessment

• Information for parents and carers – Alternative Dispute Resolution

KiDS resources:

• Commence a Secondary Assessment Stage 2 | KRG020

• Record SROH in a Secondary Assessment Stage 2 | KRG020b

• Record SARA in a Secondary Assessment Stage 2 | KRG020c

• Parties role in Secondary Assessment Stage 1 & 2 and Judgments and Decisions Records | KBR12

• Request approval of a plan or record | KRG016

• Secondary Assessment | KBR200

• Relate records | KRG033

• Record a Secondary Assessment Stage 1 | KRG051

•

Helpful links



NSW.0057.001.0803

SARA Resources:

• Answers to questions about the use of the SARA tools

SROH Resources:

• Secondary Assessment Risk of Harm Resource

• Risk Analysis Practice Tool: Pointers to Vulnerability

• Risk Analysis Practice Tool: Strengths and Protective Factors List

• Risk Analysis Practice Tool: Risk Factor Warning List

• Decision and Judgment tool: Harm Consequence

• Decision and Judgment tool: Harm Probability

• Identified Issue Classification

• Linking and Thinking Tool

Practice Tools and Guides:

• Aboriginal consultation guide

• Safe Work Practices - Client Contact Conducting Client Home Visits

• CALD assessment checklist

Information sheets:

• Information for parents and carers - When your child is removed from your care

• Information for children and young people - When you can’t stay with your parents

• Information for parents and carers - When your child has to have a medical examination

• Information for children and young people -When you have to have a medical examination

• Information for parents and carers - When DoCS does an assessment

• Information for children and young people – When DoCS does an assessment

• Information for parents and carers – Alternative Dispute Resolution

KiDS resources:

• Commence a Secondary Assessment Stage 2 | KRG020

• Record SROH in a Secondary Assessment Stage 2 | KRG020b

• Record SARA in a Secondary Assessment Stage 2 | KRG020c

• Parties role in Secondary Assessment Stage 1 & 2 and Judgments and Decisions Records | KBR12

• Request approval of a plan or record | KRG016

• Secondary Assessment | KBR200

• Relate records | KRG033

• Record a Secondary Assessment Stage 1 | KRG051

•

Forms

Letter advising of decision to record individual as PCH

Triage

CSC operational capacity report

Interagency case discussion invitation letter



NSW.0057.001.0804

Forms/templatesWeekly allocation meeting review form



Interagency case discussion record

Report acknowledgment and triage status

Prompts to facilitate an Interagency case discussion

PAC

AC

Confirmation CSC ID Letter

Have your say




SARA

PAC

AC


Forms

Letter advising of decision to record individual as PCH

Triage






SARA

PAC

AC


Categories Triage assessment & field response

Keywords SARA, triage and assessment, triage, allocation, case closure, WAM, interagency case discussion, weekly allocation meeting, ICD, intake, feedback to reporters, safety and risk assessment, safety, risk, SDM, SAS2, secondary risk of harm, removal, field response, PAC, safety assessment, risk assessment, risk reassessment, safety plan, unsafe, safe with plan, pre assessment consultation, level 1, judgements and decisions, person causing harm, sara exceptions, mandatory reporters, feedback to reporter, feedback reporter, feedback to mandatory reporter, helpline feedback reporter, mandatory reporter letter, POI, PCH, person of interest, person causing harm



NSW.0057.001.0805

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NSW.0057.001.0806