triangle of care - the pennine way clair carson acute services line manager and trust toc lead....
TRANSCRIPT
![Page 1: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/1.jpg)
Triangle of Care - The Pennine Way
Clair CarsonAcute Services Line Manager and Trust
ToC lead.
Graham MellorsBusiness Planning Officer.
![Page 2: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/2.jpg)
The Early Journey
• Triangle of Care best practice guidance launched July 2010.
• Brought to the Trust Acute Care Forum via Pals services.
• Put on the Trust ACF Action plan August 2010.
![Page 3: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/3.jpg)
The Early Journey
• Pennine Care NHS Trust has 5 Mental Health Boroughs
• Self assessment undertaken by Service Manager in each Borough on their own services.
• Subjective approach• Reported back to the Trust Acute Care Forum in Sept
2010.
![Page 4: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/4.jpg)
The Early Journey• Hiatus……………………
……………………………………………………………………………………………………………………………………………………………………………………………
![Page 5: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/5.jpg)
The Next Stage
• Feb 2012 re-visited in Trust ACF action plan.
• Realised no actions have been made.
• Embarrassed…………
• Decide to grasp and address
![Page 6: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/6.jpg)
Planning Stage
• June 2012 hold a planning steering group.
• Key stakeholders from the organisation and Carers UK
• Felt to start with the launch of ToC in Adult Acute Services first to ‘get it right’.
![Page 7: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/7.jpg)
Planning Stage• To draft an overarching action plan for the implementation of the ToC
document in Adult Acute Services
• To underpin this overarching plan with a detailed plan on how to achieve all the objectives in each domain in the ToC document
• To develop a briefing paper outlining the approach required to achieve the actions on both plans
• To agree Terms of Reference (ToR) for the steering group that will take the action plans forward.
![Page 8: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/8.jpg)
Planning Stage• To circulate both plans, ToR paper and briefing paper to key
stakeholders both in operational services and carer groups for comments and feedback.
• To agree final steering group membership and action plans following consultation period.
• To launch the ToC initiative within Pennine Care NHS Trust with a dedicated launch event
• To commence regular steering group meetings to implement the action plan as required. This will be monitored through the Trust Acute Care Forum and supported by the Executive lead for Carers.
![Page 9: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/9.jpg)
The Launch• Full Day Event in nice
venue.• Prominent Speakers
including two Trust Carers, Ruth Hannan ToC lead, Alan Worthington and Malcolm Rae.
• Mixture of staff and carers invited to attend.
![Page 10: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/10.jpg)
Steering Group
• Established following the launch event• Mixture of staff and carers • Attended by the Chair of the Trust• Chaired by Clair Carson• Supported by Business Planning• Monthly meetings
![Page 11: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/11.jpg)
Lessons Learnt
• Gap from 2010 to 2012 did not mean ToC disappeared!
• When engagement did begin we had some trepidation and mistrust from the carer group.
• Needed to win hearts and minds to gain engagement.• If you haven't started yet be aware of the need to
understand this strength of feeling.
![Page 12: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/12.jpg)
Action Plan Priorities1. Training for staff
• Draw from local and national resources• Cover: carer awareness, information sharing• Joint delivery – carers and champions• Accredited ‘training the trainers’ course
2. Communication e.g.• Information sharing policy• Carer information packs• Engagement on wards• Social media
![Page 13: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/13.jpg)
Lessons we are learning
• Importance of leadership and resourcing
• Balance of carer representation
• Getting the right pace of change
![Page 14: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/14.jpg)
Ward Carer Champions: The Story So Far• Ten Adult Acute Wards
• 12 Carer Champions (and growing!)
• Supported by Ward Managers
• Represent their own ward/Borough
![Page 15: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/15.jpg)
The Story So Far
• Carer role description agreed with the ToC steering Group.
• Attend the ToC steering group
• Have own forum for dedicated work streams
![Page 16: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/16.jpg)
The story so far
Currently have three main tasks:
1. To be involved in the development and delivery of the carer awareness training in conjunction with the carer trainers
2. To develop a ward based information leaflet specifically aimed at carers
3. To scope all local carer support networks and groups to compile a local resource pack/information sheet for all carers.
![Page 17: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/17.jpg)
Next Steps for the Carer Champions
• To complete the information leaflet
• To complete the scoping exercise
• To complete all training required to deliver the planned roll out in the Autumn
![Page 18: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/18.jpg)
Next Steps for the Carer Champions
• To be involved in the self assessment process due to take place in Aug/Sept 2013
• To continue to inform and address issues to and from the wards and the ToC steering group.
![Page 19: Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer](https://reader037.vdocument.in/reader037/viewer/2022110319/56649c815503460f9493995c/html5/thumbnails/19.jpg)
Way Forward
• Huge steps taken since Feb 2012• Mindful of pace and being inclusive.• Training plan and communication work streams to be
completed.• To undertake self assessment process in Aug/Sept
2013.• Take stock. Review. Evaluate.