SOLUTION

TRANSFORMING THE WAY THE WORLD WORKS

Trimble PULSE - Remote Expert A/R Powered Collaboration

Boost Efficiency and Improve First-Time Fix Rates

Trimble PULSE® Remote Expert is an augmented reality collaboration tool which improves the productivity of field

service technicians by connecting them with subject matter experts via video, audio and spatial markup in real-time.

With Trimble PULSE organizations can provide troubleshooting guidance and expertise by connecting support

experts with technicians in the field. Using a easy to use mobile app, technicians are able to get detailed instructions

and guidance to help resolve issues quickly which will improve first time fix rates and workforce productivity.

Trimble PULSE Remote Expert enables businesses across a range of industries, including construction, agriculture,

telecommunications and utilities to optimize service workflows. The ability to perform time-critical jobs thoroughly,

quickly and first time around, by obtaining the right information from the correct source, is invaluable. What’s more,

problems of an ageing or less skilled workforce can be addressed, head on. Experts can record repairs performed on

equipment and store videos in an easy access library, which can then be used as a reference whilst on the job.

Benefits

Improve knowledge retention by sharing recordings of troubleshooting sessions

Increase first time fix rate by troubleshooting and diagnosing issues in the field

Improve knowledge retention by storing previously recorded media

Deliver proof of service by capturing completed job details

Improve collaboration by providing a simple dedicated connectivity application

TRANSFORMING THE WAY THE WORLD WORKS

TRIMBLE (Americas)935 Stewart Drive / Sunnyvale / CA 94085 / USA Tel: +1 877 728 7623

TRIMBLE (EMEA)1 Bath Street / Ipswich / Suffolk IP2 8SD / United KingdomTel: +44 (0) 1473 696300

Connect via video

and audio

Collaborate by

creating spatial and

text markup

Capture

media (videos and

screenshots) and

save to device’s

internal storage

Remote Expert

allows up to two

free sessions per day

► iOS version 12 or higher

► 2Mpbs internet connection

► Trimble PULSE Remote Expert functions on all

Apple ARKit capable devices

Learn More...

For more information, contact us at fsm_info@trimble.com

or visit, trimblepulse.com/remote-expert. You can find us

at the app store at reapp.page.link/4xSE

Features

Specifications & Requirements

iPhone

iPhone Xs iPhone Xs Max

iPhone Xr iPhone X

iPhone 8 iPhone 8 Plus

iPhone 7 iPhone 7 Plus

iPhone 6s iPhone 6s Plus

iPhone SE

iPad

iPad Pro (all models)

iPad (5th generation)

www.trimblepulse.com©2019, Trimble Inc. All rights reserved. Trimble, the Globe & Triangle logo, and Trimble PULSE are trademarks of Trimble Inc, registered in the United States and in other countries. All other trademarks are the property of their respective owners.

iPad Pro (all models)

generation)

2