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Detailed package on our property management services

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Page 1: Trinan Property Management

pmproperty management

commercial real estate services

Page 2: Trinan Property Management

Trinan is a premier property management firm focused on the bottom line profitability of our client’s properties. We believe in collaborating our property management services with our client’s current leasing platform into a single focused effort as we understand the synergies required between the two disciplines and believe that each is vitally necessary to the success of every property. Trinan is committed to keeping our clients fully involved in the management process through an array of contact methods and scheduled meetings. Trinan utilizes a structured yet constantly evolving management strategy to keep costs low and income high throughout changing economies and markets.

In an effort to meet each client’s specific needs, Trinan provides a range of management options from full-service property management to modified and customized services as determined by the client’s requirements.

Our program commences with a detailed systematic evaluation of each property that allows Trinan to gain an understanding of the property’s current condition, formulate profit objectives, set timeline expectations for our clients, and obtain a firm grasp on the current leasing efforts. Additionally, Trinan recognizes that a complete understanding of the current marketplace is crucial in setting and executing profitability goals in commercial real estate. Through meetings with the leasing team, Trinan develops a complete understanding of the rental rates, abatement periods, and tenant improvement allowances that we are competing against in the market with each property we represent. This knowledge allows Trinan to effectively address the short comings of each property and to return each to maximum profitability in any market conditions.

Trinan then begins meeting property objectives through a series of distinct actions involving both management adjustments and leasing coordination. Our client’s are consistently updated on the progress towards our property goals at predetermined time points and stages. Trinan manages each property towards the profit objects carefully determining the best course of action in achieving cost savings without loss of functionality. Trinan believes that property profitability is a continuous ambition that demands effort, vision, innovation, and tremendous dedication by a real estate firm. Trinan’s single purpose in property management is to make our client’s real estate as profitable as possible.

Property Management

States of Operation:Arizona CaliforniaGeorgiaNevadaTexas

Property Types:RetailOfficeIndustrialMulti-FamilyMixed Use

Page 3: Trinan Property Management

Evaluating a Property for Management ServicesA thorough assessment of each client’s property is essential in the development of a strategic management plan. It is impossible to move forward in a deliberate direction without first having a detailed understanding of where you are and where exactly you plan to go. Trinan is adept at evaluating property by identifying realities and subsequent opportunities in the three main dynamics that affect the profitability of a property; Expenditures, Income, and Marketplace.

ExpendituresTrinan analyzes the current operating costs of each property to uncover potential savings opportunities. We evaluate all fees associated with the property including taxes, insurance, property management, common area maintenance, leasing commissions, and extraordinary expenditures. Trinan compares the current costs of operations to our model of pricing to determine which areas can be improved. The findings are used to calculate an estimated savings amount that can be achieved through an alliance with Trinan and to set a framework for management procedures moving forward.

IncomeWhile management increases profits through a series of sound spending decisions, leasing increases profits through advantageous rental transactions resulting in more income. Trinan methodically evaluates the current leasing strategies of each property and works with the leasing team to provide management services that will enhance the property’s marketability. This may include review of the advertising vehicles being utilized, the presentation of the property through marketing materials, sales techniques of the current leasing company, and any extraordinary or grass roots promotion campaigns being employed. Our goal is to uncover opportunities for improved methods that will result in faster more lucrative lease-ups. Much like our evaluation of expenditures results in a management framework; the income evaluation is used to aid the development of an improved strategic leasing plan for the property.

MarketplaceTrinan recognizes that a complete understanding of the current marketplace is crucial in setting and executing profitability goals in commercial real estate. We have a firm grasp on the rental rates, abatement periods, and tenant improvement allowances that we are competing against in the market with each property we represent. Additionally, we know where to obtain competitive pricing in all third party transactions including vendor dealings, maintenance items, insurance coverage, and potential tax savings. This knowledge allows Trinan to effectively address the short comings of each property and to return each to maximum profitability in any market conditions.

Page 4: Trinan Property Management

Management Services offeredAccounting

Client, Property, Suites, Tenants and VendorsOperating Banking AccountsPercentage Rents/Gross Sales Revenue AdministrationCollections – Calls, Notices and DefaultsTimely Depositing of FundsAccurate AccountingGeneration of Monthly Tenant StatementsPayables Review, Approval and Processing Payment of Mortgages, Taxes, Insurance Monthly Sales Tax Payment Monthly Reporting PackageMaintain Property, Tenant and Financial FilesAnnual Budget PreparationAnnual CAM ReconciliationGeneration of 1099’s

TransitionEstablishing Communication Method and ProtocolAccumulation of Information for TransitionTransition of VendorsTransition of UtilitiesTransitioning Sales Tax Licenses (State and City)Preparation of Property Inventory Report

ConsultativeLearning of Client’s Needs and GoalsAbstraction of Leases Lease Administration On-going Recommendations to Client

OversightOngoing Property Inspections Preparation of Vacant Units Review and/or Establish Vendor Service Contracts Lease EnforcementTenant Insurance Tracking and AdministrationVendor Insurance Tracking and AdministrationEstablishing Preventative Maintenance ProgramsExecuting Needed Property ServicesHandling Tenant Calls and Needs Generation and Follow-up on Work Orders

RelationsContinuous Tenant InteractionVendors Meetings to Ensure Standards, Services, and Competitive PricingPrompt Response to Client, Tenant and Property NeedsEmergency Response

Add-On ServicesFull Leasing Services to Ensure Timely Filling of VacanciesTax Appeal ConsultationHandling of RenewalsTI OversightConstruction OversightEstoppel AdministrationCustomized ReportingDue diligence AssistanceReceivershipsRehab Assistance

Page 5: Trinan Property Management

Trinan’s Executive TeamJerry Horden – President of Property Management

Jerry Horden’s career in commercial real estate extends over 22 years. During his time in real estate, Mr. Horden as compiled a transaction list related to management and leasing of over 2,600,000 square feet of space. He has amassed a management portfolio containing all commercial property types including retail power centers, professional office buildings, medical plazas, industrial parks, single tenant buildings, and mixed-use centers. Mr. Horden joined Trinan in 2009 as President of Property Management.

Mr. Horden is focused on providing his clients with management services designed to increase a properties profits. He draws on his unmatched experience to provide our clientele with cost savings opportunities, the most advantageous vendor contracts, stellar tenant relations, and the avoidance of potential property hazards. Additionally, Mr. Horden guides Trinan’s staff daily towards unrivaled property management services by directing our decisions on maximizing each client’s profits. Mr. Horden utilizes his communications skills and industry relationships to continuously build Trinan’s available services and offerings.

Mr. Horden is a licensed Real Estate Broker in the states of Arizona, Nevada, Texas, and Georgia. In addition to his immense management and leasing experience, Mr. Horden has sold over $800,000,000 in commercial properties during his career.

Page 6: Trinan Property Management

Trinan’s Executive TeamDelisa Toole – Portfolio Manager

Delisa Toole joined Trinan in 2009 as a Senior Portfolio Manager. Mrs. Toole’s career in real estate spans over 16 years. Her knowledge covers a wide range of commercially relative material including extensive property management experience, guidance of her own commercial portfolio, vast real estate accounting experience, and expertise in personnel management.

As a Senior Portfolio Manager, Mrs. Toole specializes in managing the daily operations of a comprehensive commercial real estate portfolio. She is a strong communicator which serves her well in the ongoing correspondence to a variety of people necessary to the management of real estate. Mrs. Toole excels at building and maintaining strong relationships with our clients and their tenants alike. Mrs. Toole has demonstrated a high aptitude for customer service and has proven herself as a decisive problem solver.

Mrs. Toole’s responsibilities as a Portfolio Manager with Trinan include responding to service calls, lease administration, monitoring property profitability, and controlling building expenses.

Page 7: Trinan Property Management

Trinan’s Executive TeamTammy Camp – Commercial Accounting Management

Tammy Camp began her career in real estate in 1998. Mrs. Camp quickly built up a management portfolio of 38 properties. After an 8 year stay with her first real estate firm, Mrs. Camp transitioned to Trinan as our Commercial Accounting Manager.

Mrs. Camp has relevant experience in a variety of real estate disciplines which serve her well in her role as Commercial Accounting Manager. In addition to her daily accounting responsibilities, Mrs. Camp oversees several other management functions including file auditing, property listings, receiving and returning deposits, credit reporting, lease abstraction and management, property evaluations, tenant relations, bank deposits, and various administrative services. Her professionalism and customer services skills enhance our team at Trinan.

Mrs. Camp’s focus as Commercial Accounting Manager is to provide our clients with a streamlined accounting process, accurate financial reporting, and a continuous push towards cash saving decisions.

Page 8: Trinan Property Management

History of Success

Arrowhead Gateway ............................71,899 sq ft

The Shops at Greenfield & Main ....17,861 sq ft

Gilbert Fiesta Center ...........................28,406 sq ft

The Shops at Tatum & Dynamite ...23,193 sq ft

Monterey Vista Village ........................90,672 sq ft

The Village at Sun Lakes ................. 107,358 sq ft

The Shops at Chandler Mall .............33,970 sq ft

The Shops at Val Vista ...................... 160,605 sq ft Stonefield Marketplace ......................97,614 sq ft

The Shops at Serafina .........................33,072 sq ft

The Shops at Legacy House .............59,524 sq ft

Cotton & Yuma ..................................... 102,469 sq ft Crossroads Town Center ....................30,013 sq ft

The Edge at Mountains Edge ........ 296,000 sq ft

Farm/95 ................................................... 108,187 sq ft

The Shops at Providence ...................30,199 sq ft

The Shops at Town Center .................14,374 sq ft

The Village at Craig Road ..................73,195 sq ft

Grapevine Mills Parkway ...................26,712 sq ft

Independence & Hedgecox ..............33,569 sq ft

Ohio Crossing..........................................53,509 sq ft

The Shops at Chapel Hill ....................54,397 sq ft

Starcreek ................................................ 357,725 sq ft

North Tarrant Crossing .......................41,550 sq ft

Windhaven Park ....................................86,941 sq ft

Phoenix Plaza I .......................................40,776 sq ft

Phoenix Plaza III ....................................70,000 sq ft

Sabrina Plaza ..........................................17,009 sq ft

Flamingo Business Park .....................45,020 sq ft

Peak Professional Plaza .................. 145,890 sq ft

Tech Center Plaza ..................................58,142 sq ft

Union Hills Square 2 ............................18,072 sq ft

Union Hills East ......................................35,771 sq ft

51st & Peoria ...........................................32,000 sq ft

Union Hills North ..................................11,878 sq ft

Camelback & Litchfield.......................40,998 sq ft

Union Hills Square ................................52,240 sq ft

Union Hills South ..................................15,675 sq ft

Retail at Valle Verde ............................... 8,573 sq ft

Office/Warehouse ................................... 3,835 sq ft

Shea & 75th ..............................................12,610 sq ft

St Rose & Eastern .................................... 9,708 sq ft

Our Team of Executives has managed the following properties:

Page 9: Trinan Property Management

History of Success

Wal-Mart Kohl’sVons KrogerSprouts Longs Drug StoreWalgreens Bed Bath and BeyondHallmark StarbucksOffice Max Auto ZoneWorld Gym Taco BellJack in the Box Denny’sA T & T Big Lot’sDollar Tree Stores Aaron Rents to OwnNevada Federal Credit Union Nevada State BankFidelity Investments Total Wines and MoreQuizno’s SubwayPizza Hut Papa John’s PizzaDomino’s Pizza Rosati PizzaScottstrade Inc.

NextelPlanet Fitness Gym’s Fitness Factory USA Gym’sTuesday Morning Cox CommunicationsTru West Credit Union Wells Fargo BankFantastic Sam’s State FarmMax Muscle Tropical Smoothie CaféT-Mobile Einstein Bros bagelsAlphagraphics Sport ClipsAmerican Family Insurance

Trinan has worked with the following national credit tenants:

7373 East Doubletree Ranch Road, Suite 200Scottsdale, AZ 85258(480) 905-5510