tristate 2017 tuesday afternoon session
TRANSCRIPT
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Thanks for coming! Let’s connect!
@goturnstone
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Looking In The Mirror: How to Reflect, Process and Better Understand
Your Summer Camp Steve Maguire, M.Ed.
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1) Take what you want and leave the rest!
2) Participation –“Voluntarily Mandatory”
3) The absence of your phone will offend no one. Thanks.
4) Be happy
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Look at 5 areas to get better…
• Infrastructure… Why are ‘things’ the way they are? Flow patterns, organization
• Staffing… How is your staff with kids and with each other?
• Physical Plant… Landscaping, conditions of areas, safety, beautification?
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Look at 5 areas to get better…
• Customer Service… How do you follow up with everyone? Who and What is the voice of your camp? How’s your word of mouth?
• Campers… How’s enrollment? How’s retention? How many new campers? How are you meeting diverse needs?
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For the next 6 minutes please…Please make groups of 2 and talk/write
about how you think your camp can
improve in one of the following areas…
• Infrastructure – Flow patterns, organization
• Staffing – How is staff with kids and each other?
• Physical Plant – landscaping, safety, buildings
• Customer service – Follow up, word on mouth
• Campers – enrollment, retention,
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Real Reflective Organizational Health Practices Require EVERYONE to …
• Be Honest
• Be Transparent
• Be Emotionally Vulnerable
• Accept Flaws
• Have a Willingness to get better
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With Reflective Practice think about…
•How did we get here? (It’s finding out the why and how, not the blame game!)
• With both positive/successful areas as well as around areas that need improvement!
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Infrastructure… Can we do this faster, more efficiently, smoother? – hear from you!
Sometimes the answer is no. However, try to avoid “It is what it is.”
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Infrastructure…Salad Bar and Music
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Staffing... Let’s hear from you!
• Great staff create the heart and soul of a great summer camp!
• “How was your counselor?” “What was your counselor like?”
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“Staff may forget what you say, but they will never forget how you
make them feel.”
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The ever changing 4 Kinds of staff –Admin Self-evaluation
• 100%er
• Foundationer
• Along for the rider
• Anchor
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“When it comes to reflecting on staff behavior and
expectations, camps are as successful as what they
tolerate”
Mid-summer booze!
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Physical Plant – Let’s hear
from you!• EVERYONE CAN AFFORD TO…
* PAINT
* CUT THE GRASS
* IMPROVE YOUR SIGNAGE
* PICK UP AND MAKE TRASH INVSISIBLE
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We need to look for opportunities to create
more shade and provide more water in/on the
physical plant!
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How much of this do you have, but
don’t see?
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This
process
is going
to take
TIME!
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Drone your camp
(Literally if you want!)
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“Little things are BIG things”
Customer Service – Let’s hear from you!
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Open the box… thousands of dollars
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Let’s not take ourselves too seriously
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“Sorry about that! It’s
wasn’t the flight
attendant’s fault. It
wasn’t the pilot’s fault. It
must’ve been the
asphalt.”
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John O’Keefe Rules
1) Return everyone’s
correspondence
2) Keep your job site clean
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The kids – Let’s hear from you!• Is your staff kid centered? Is ANY staff kid
centered?
• Interview question # 1: “What do you think of kids?”
• What are we offering from a program perspective that kids will love?
• How can we be more camper centered?
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Traits of a camper centered staff…
•Go!
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