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Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 121


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Webcast Note740966.1

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Future Advisor Webcasts

Day, Date, 2004

time p.m. ET

Teleconference Access:North America: xxxxInternational: xxxxPassword: Advisor

Upcoming live webcasts and recent recordings:

Fusion Applications

February Troubleshooting Fusion Applications

Fusion Applications Technical Community

https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531

Recent webcasts available in archives:

- Administering Fusion Applications

-Fusion Application Security: User & Role Management using Oracle Identity Manager

-Fusion Applications Security: Troubleshoot Data Role Issues

My Oracle Support: https://support.oracle.com

Doc ID 740966.1 - Current Advisor Webcast Schedule and Archived Recordings

Do you have any requests for future Advisor Webcast Events? Please email yoursuggestions to [email protected], Subject: Advisor Webcast Topics of Interest.

-------------------------------------------------------Teleconference Information------------------------------------------------------

Conference ID: advisorsp

US/Canada Toll-Free Number: (866) 900-1292

International Dial-in Number: (706) 758-7504

For International Toll-Free:Refer to Doc ID 1148600.1

VOICESTREAMING IS AVAILABLE
https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531https://support.oracle.com/https://support.oracle.com/https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531


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The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decision. The

development, release, and timing of any features

or functionality described for Oracles products

remains at the sole discretion of Oracle.

Safe Harbor Statement


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Troubleshooting Fusion Applications

Sebastian Ciobanu

Principal Support Engineer


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Agenda

Troubleshooting Concepts

Logging

Incidents

Diagnostics

Troubleshooting Techniques Prepare yourself for troubleshooting

End User (SaaS users)

Administrator User (On Premise)

Helpful Resources

Demonstration

Q & A


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Logging

Incidents

Diagnostics


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Logging

Logging Format

[2012-12-18T16:57:24.363+05:30] [HomePageServer_1] [ERROR] [ADFC-50017]

[oracle.adfinternal.controller.application.AdfcExceptionHandler] [tid:

[ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)']

[userId: 112609] [ecid: 004oHv88Fnp1j^KayTMaMG0001^9000Nav,0:1] [APP:

HomePageApp#V2.0] [URI:/homePage/faces/AtkHomePageWelcome] ADFc:

While attempting to handle this exception the application's exception handler

failed.[[oracle.adf.controller.internal.AdfcIllegalStateException:

oracle.adf.controller.ControllerException: ADFC-12000: State ID in request is invalid

for the current session. at

oracle.adfinternal.controller.state.ControllerState.synchronizeStatePart2(ControllerSt

ate.java:525)

How To Get The Most From Fusion Applications Diagnostic Logging (Doc ID

1310286.1)


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LoggingEnable Logging

Help -> Troubleshooting -> Troubleshooting Options

How To Get The Most From The Module Configuration Parameter in Fusion

Applications Diagnostic Logging (Doc ID 1333649.1)

FAQ On The Options Available In The Troubleshooting Menu In Fusion

Application (Doc ID 1317068.1)


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Incidents

Contents of an incident (Example): adf_ADFConfigDiagnosticDump92_i50.txtADF configuration

dms_ecidctx91_i50.txt - DMS ECID dump

dms_metrics87_i50.txt - DMS Metric dump

jvm_threads86_i50.txt - JVM Thread dump odl_logs89_i50.txt - Diagnostic Log from Fusion Apps (T- 5 minutes before

incident creation)

odl_quicktrace88_i50.dmpQuickTrace buffer contents

readme.txt - Stack Trace and manifest generated by dump action

wls_image90_i50.zip - WLS Diagnostic Snapshot (including JFR).

How To Get The Most From Fusion Applications Incident Contents (Doc

ID 1320779.1)


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Troubleshooting ConceptsDiagnostics

Run Diagnostic TestsHelp -> Troubleshooting

-> Run Diagnostics Tests

How To Assign Access To The Fusion Applications Diagnostic Dashboard

(Doc ID 1374930.1)

How To Get The Most from Fusion Applications Diagnostic Test Framework

(DTF) (Doc ID 1314486.1)


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Troubleshooting Techniques

Prepare yourself for troubleshooting

End User (SaaS users)

Administrator User (On Premise)


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Troubleshooting TechniquesPrepare yourself for troubleshooting

Get used with the Fusion Applications concepts

Review the administration and user guides

How to Troubleshoot Fusion Applications (Doc ID 1384205.1)

FAQ On Best Practices for Preparing Your Fusion Applications

Instance for Troubleshooting (Doc ID 1353907.1)


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Troubleshooting TechniquesEnd User (SaaS users)

Tools For Troubleshooting HTTP HeaderPage not found, unreachable

URLs


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Tools For Troubleshooting Client commands: ping / tracertPerformance,

connectivity issues

ping myhost.us.oracle.com

Pinging myhost.us.oracle.com [1.2.3.456] with 32 bytes of data:

Reply from 1.2.3.456: bytes=32 time=301ms TTL=52

tracert myhost.us.oracle.com

Tracing route to myhost.us.oracle.com [1.2.3.456] over a maximum of 30 hops:

1 46 ms 45 ms 45 ms 1sthost.uk.oracle.com [IP address 1]

2 47 ms 45 ms 46 ms 2ndhost.uk.oracle.com [IP address 2]

Trace complete.


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Tools For Troubleshooting ESS UI to get the output and log files

Tools -> Scheduled Processes

ESS Request ID


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Troubleshooting TechniquesAdministrator User (On Premise)

Hints

Collect as much as possible information

from the users

Start investigations from the errors orfrom the URLs

Use the right administration tools

Match the issue with the logs


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Troubleshooting TechniquesAdministrator User (On Premise)

Tools For Troubleshooting Enterprise ManagerFusion Applications Control

Monitor entire domain

WLS console

Monitor the WLS servers from domains Enterprise Manager Cloud Control 12c

Monitor entire Fusion Applications environment

Other consoles

Oracle Data Integrator console Oracle Secure Enterprise Search

Oracle Access Manager console


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Helpful Resources

Fusion Applications Troubleshooting Overview Master Note (Doc ID 109.1)

Oracle Fusion Applications Concepts Guide 11g Release 5 (11.1.5) -

http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm

Oracle Fusion Applications Common User Guide 11g Release 5 (11.1.5) -

http://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htm

Oracle Fusion Applications Administrator's Troubleshooting Guide 11g

Release 1 (11.1.5)-http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm

Oracle Fusion Applications Administrator's Guide 11g Release 1 (11.1.5)-

http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htm

Oracle Fusion Applications Performance and Tuning Guide 11g Release 5

(11.1.5) - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htm
http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htmhttp://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htmhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htmhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm


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Demonstration


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To ask a quest ion o n th e phone l ine,

select *1on you r phone

To ask a quest ion on l ine, use the Chat

feature

Select HOST

You r quest ion w i l l be

read aloud in the order received


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Questions submitted during Advisor Webcast session

Q: How do we know the Incident log location on the server?

A: The incident can be found by looking into the log files where the full location may be displayed. Here is an example

[2012-11-26T15:03:24.473+05:30] [HomePageServer_1] [INCIDENT_ERROR:14] [BEA-320016] [Diagnostics] [host: myhost] [nwaddr:

IP] [tid: oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Mon Nov 26 15:03:24 IST 2012)]

[userId: ] [LOG_FILE:/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/logs/HomePageServer_1.log]

Creating diagnostic image in

/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/adr/diag/ofm/fusionapps/HomePageA

pp/incident/incdir_49 with a lockout minute period of 1.

Alternatively the default location where Fusion Applications incident f iles can be found:

/[root]/APPLTOP/instance/domains/[instance]/[ProductFamilyDomain]/servers/[ProductServer]/adr/diag/ofm/fusionapps/[ProductApp]/inci

dent/

For more details please review Quick Start Guide To Using Fusion Applications Incidents To Diagnose Issues (Doc ID 1360505.1)

Q: How to troubleshoot on Fusion Applications Composer issues?

A: You can use the common troubleshooting mechanism used in Fusion Applications. For example logging. Please review How To Get

The Most From Fusion Applications Diagnostic Logging (Doc ID 1310286.1)

Q: Apart from admin rights what are the other rights by which the team can view the logs ? Can superuser view these logs ?

A: A super user can be granted with privileges similar with the one that FAAdmin user have it. It can be also given only read only access

to view logs in Enterprise Manager.

Q: Are there any plans to display logs on screen (in UI) similar to Display Log on Screen option in E-Business Suite?

A: Fusion Applications is using the Enterprise Manager (embedded Fusion Applications Control or EM 12c) which have the UI to view

and search the logs on the screen along with other powerful capabilities to control the components.

Please review the following documents:

- Oracle Fusion Applications Administrator's Guide 11g Release 5 (11.1.5) - Managing Oracle Fusion Applications Log Files and

Diagnostic Tests - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/logs_diagnostics.htm#BEIFFFIA

- Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)
http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/logs_diagnostics.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/logs_diagnostics.htm


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Questions submitted during Advisor Webcast session

Q: Is there any way we can view incident logs in EM?

A: Using Enterprise Manager 12c this is possible. Please review Managing Problems with Oracle Enterprise Manager

chapter from Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)

Q: Same Fusion Applications Troubleshooting Guides can be used for 11.1.2 environment?

A: Use each troubleshooting guide as per the version of the Fusion Applications that you use. For example for Release

11.1.5 use Oracle Fusion Applications Administrator's Troubleshooting Guide 11g Release 1 (11.1.5) -

http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm

For other versions please use:

http://www.oracle.com/technetwork/documentation/default-1577155.html

Q: Do we need to bounce servers if we change logging options under Troubleshooting Options?

A: No bounce is required nor to logout.Q: What are the Hardware and Software Requirements if we want install the Oracle Fusion Applications in Windows

Environment like Windows 2008 Server?

A: Please review Fusion Applications - How to get Sizing Requirement? (Doc ID 1379929.1)

Q: Do we have any environment from Oracle for hands-on?

A: Oracle Support do not provide such environments for customers. Please get in touch with Oracle Representatives or

Oracle Partners.
http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm


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