Troubleshooting GuideimageRUNNER ADVANCEC7580 Series

September, 2019OIP Field Quality Assurance Div.

New Arrival Information[Regarding Troubleshooting Guide]Please be advised of the release of Troubleshooting Guide for imageRUNNER ADVANCE C7580 Series.Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.Every month, the Troubleshooting Guide is updated with the latest troubleshooting information.

[Additional case(s)]There is no additional case at September, 2019.

ContentsImage Faults......................................................................................................... 3

Smear on image due to scattering shaved powder of bushing........................................................... 3

Faulty Feeding......................................................................................................6Inconsistent folding position when using booklet mode with a small number of sheets due to

deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1).................................6Z fold paper wrinkles d ue to pressure of fold roller (Document Insertion Folding Unit-K1) .. 12

Malfunction......................................................................................................... 15The occurrence of wrinkles after the replacement of entrance guide due to non-

interchangeability between new and old parts...............................................................................15Response to poor reaction/no reaction of the Ultrasonic Motion Sensor.......................................... 16Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 19Measures when DADF does not open.............................................................................................. 23Measure against when either right pickup deck or left pickup deck could not be pulled out.............26

Noise/Odor..........................................................................................................29Measure against noise upon paper delivery (clatter noise) (Finisher)...............................................29

Jam (Main Unit).................................................................................................. 32Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F

cannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)........................................... 32Countermeasure against 0118 Jam, or defectively folded paper (wrinkle)....................................... 35

Jam (DF/ADF)..................................................................................................... 370045/0094 jam code due to the fall off of the prism holder............................................................... 37

Jam (Delivery options).......................................................................................391002 Jam code due to broken spring of the escape inlet flapper......................................................392828 jam code due to misdetection of the double feed sensor assembly(Paper Deck Double

Feeding Detection Kit -A1).............................................................................................................43

Error Code.......................................................................................................... 44E202-0001 and abnormal noise from the reader assembly during the operation due to the

detached flat cable unit..................................................................................................................44E892-0001 due to the door plate unhooked from the lock plate on the main body side................... 46Measure against E674-0100............................................................................................................. 48E025-0x02 due to pinched wire of color hopper unit cable............................................................... 49E029-1000 occurrence after DC-CON clear......................................................................................50Measure against failure after system version upgrade (Multi Function Professional Puncher_A1).. 51

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Specifications-Related.......................................................................................52Notice of firmware update required when installing printer model (without reader).......................... 52The breakage of copy tray hooks due to an overloading of output paper (Copy Tray-

P1/R1/R2/Output Tray-A1 )........................................................................................................... 53Points to note when installing Torque Limiter in pick-up assembly (inside of separation roller)

(For Main body and POD Deck Lite-C1 / Paper Deck Unit-E1).....................................................55Points to note when attaching tension spring of the Buffer/Saddle Inlet Flapper(Staple

Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)..............................................................56

Controller Specification.....................................................................................58Cannot staple for multiple worksheets in Excel ( Print Server )........................................................ 58Fiery server does not apply the Virtual Printer job settings to a PCL job. ( imagePRESS-N1 )........59

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Image FaultsSmear on image due to scattering shaved powder of bushing

For CE

[Symptom/Question]In the machines prior to the countermeasure cut-in serial number in factory described below, brown smear (76.3mm pitch or62.8mm pitch smear of rice grain size) [a] may be occurred.Shown in arrow is feeding direction.

[Cause]Bushing [2] attached on idler roller A [1] of I.TB. frame assembly may be shaved, and the shaved powder scatters and drop onthe upper cover surface [3] of the registration assembly. When removing paper jam etc., this shaved powder may adhere onsecondary transfer outer roller [4] or pre-registration roller [5] and be transferred on papers to cause the above symptom.

[Remedy/Answer]When the aforementioned symptom is occurred, prepare a new type of ball bearings (XG9-0780-000) x2pcs, E-rings(XD9-0137-010) x2pcs and super lube grease (FY9-6005), and follow the steps below to replace the parts.

1) The shaved powder adhered on the surface of upper cover of registration assembly [1] and secondary transfer outer roller [2]shall be wiped off and cleaned by a lint-free paper. In addition, pre-registration roller [3] should be cleaned by lint-free papermoistened with alcohol. Pitch of each rollers are as follows.- secondary transfer outer roller : 76.3mm- pre-registration roller: 62.8mm

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2) Refer to the service manual to remove internal transfer belt from the I.TB. frame assembly.3) Detach all parts on the idler roller A from its front side [A] and rear side [B]. Replace 2pcs of ball bearings (XG9-0793) [1] witha conductive new type ball bearing (XG9-0780)[3], and replace E rings (XD9-0137-010) [2] with new ones as well. When attachingball bearings, apply a rice grain size of super lube grease (20mg) to the location of the roller shaft where the bearings are fit.[Caution] The bushing (XG9-0737)[4] and the roller grounding plate(FC9-4123)[5] on [A] side should not be attached anymore,since they are removed from the configuration. Accordingly, if a old type of ball bearing (XG9-0793) is used, transfer failure ormalfunction may occur due to electric noise.

4) Install the internal transfer belt on the I.TB. frame assembly and put it back into the main unit.

[Service parts]

No. Part Number Description Q'ty Fig. No.

1Old XG9-0737-000 BUSHING 1 -> 0 530New

2 Old FC9-4123-000 PLATE, ROLLER GROUNDING 1 -> 0 530New

3 Old XG9-0793-000 BEARING, BALL 2 -> 0530

New XG9-0780-000 BEARING, BALL 0 -> 24 Old XD9-0137-010 RING, E 2 -> 2 530

New 5 Old FY9-6005-000 SUPER LUBE GREASE 1 -> 1

New

[Countermeasure cut-in serial numbers in factory]

Model Serial No.IPR C850SER US 208V XMR04006IPR C850SER EU/O 230V XMS03498

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Model Serial No.IPR C850SER CN 220V XMT00700IPR C65 US 208V XMU00561IPR C650 US 208V YCE01619iR-ADV C7580i III 208V 2KR00672iR-ADV C7580i III EU230V 2KU00693iR-ADV C7580i III 230V 2LF00526iR-ADV C7580 III CN 220V 2KX00507iR-ADV C7580i III KR220V 2LA00500iR-ADV C7580i III TW 120V 2LD00500iR-ADV C7570i III 120V 2KS01295iR-ADV C7570i III EU230V 2KV00699iR-ADV C7570i III 230V 2LG00556iR-ADV C7570 III CN 220V 2KY00501iR-ADV C7570i III KR220V 2LB00500iR-ADV C7570i III TW 120V 2LE00500iR-ADV C7565i III 120V 2KT01303iR-ADV C7565i III EU230V 2KW00882iR-ADV C7565i III 230V 2LH00527iR-ADV C7565i III KR220V 2LC00502

IPR C800SER/700/60 Series: No implemented due to production discontinuanceiR-ADV C9075PRO/C9070PRO/C9065PRO/C9060PRO Series: No implemented due to production discontinuanceiR-ADV C9280 PRO/9270 PRO Series: No implemented due to production discontinuanceiR-ADV C7580/C7570/C7565 Series: No implemented due to production discontinuance

5

Faulty FeedingInconsistent folding position when using booklet mode with asmall number of sheets due to deflected paper inside theprocessing tray (Booklet Finisher-V1/V2/Y1/AA1)

For CE

[Symptom/Question]When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-inserial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shownin the Figure below. The arrow indicates the feeding direction.

[Cause]When the paper fed from the feeding unit is stacked on the saddle processing tray, the paper is deflected inside the processingtray, resulting in the above-mentioned symptom.

[Remedy/Answer]If the above-mentioned-symptom occurs, prepare the new-type roller guide [1] (FL1-5052-000), the new E ring (XD2-1100-325)and the saddle stopper assembly [2] (FM1-R635-000) which was newly set up as a service part to replace by following theprocedure below. This procedure starts with the step after the booklet finisher is separated from the copier.

1) Step to replace the roller guide1-1) Referring to "Pulling Out the Saddle Unit (Service Position)" of Service Manual, pull out the saddle unit.1-2) Remove 1 screw [1] on the rear side of the saddle unit.

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1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2].

1-4) Remove the roller guide unit [1] in the arrow direction.

1-5) Remove the 1 E ring [1], and remove the 1 shaft [2].[Attention] The E ring should be replaced with a new one instead of reusing it.

1-6) Remove the compression spring [2] attached to the roller guide [1].

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1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000).1-8) Checking the rear saddle alignment plate1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then,check if it is properly moved to the markings. (Marking at the top and bottom. The bottom marking is located in the center.)

[A] shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom. (The bottommarking is located in the center.)[B] shows the skewed rear saddle alignment plate.

1-8-2) If the rear saddle alignment plate is skewed, proceed to next step. If it is in the correct position, proceed to 1-9).1-8-3) Remove the 2 stepped screws [2] on the delivery guide unit [1].

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1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket.[Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewedposition.

[Note] When attaching the part, match the bottom marking to the marking in the center [1].

1-8-5) Attach the delivery guide unit [1] with the 2 stepped screws [2].

1-9) Attach the parts by reversing the procedure from the step 1-6)

2) Step to replace the saddle stopper assembly2-1) Referring to "Removing the Saddle Unit" of Service Manual, remove the saddle unit.2-2) Remove the 2 screws [1], and remove the saddle lower guide [2].

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2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2].

2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit.

2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4].

2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopperassembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.[Attention] When pulling out the assembly, don't catch the harness.

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2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper endstopper installation angle.2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitchingposition of the saddle stitcher unit".2-9) Attach the parts by reversing the procedure from the step 2-5).

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FE3-7245-000 GUIDE,ROLLER 1 -> 0 L50

New FL1-5052-000 GUIDE,ROLLER 0 -> 12 Old

New FM1-R635-000 Saddle Stopper Assembly 0 -> 13 Old XD2-1100-325 RING, E 1 -> 1

New

[Countermeasure cut-in serial numbers in factory]

Model Serial numberBooklet Finisher-V1 No implemented due to production discontinuanceBooklet Finisher-V2 WXB04698Booklet Finisher-Y1 WEY14510Booklet Finisher-AA1 EX WWD01265

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Z fold paper wrinkles d ue to pressure of fold roller (DocumentInsertion Folding Unit-K1)

For CE

[Symptom/Question]When printing by using document insertion folding unit-k1, wrinkles may occur on Z fold paper.

[Cause]Because there is a difference in pressure force of the fold roller 1 [1], fold roller 2 [2] and fold roller 3 [3] inside the folder unit ofthe document insertion folding unit-k1 between the front side and the rear side, the above-mentioned symptom occurs.

[Remedy/Answer]Following the steps below, adjust the pressure of the fold roller on the front side and the rear side.

Separate the document insertion folding unit-k1 from the connected option.1) Following the Service Manual, remove the rear inner cover.2) Insert the flat head screwdriver between the leaf spring [1] and the stopper [2] at the right rail unit, and release the leaf springfrom the stopper while pulling the folder unit toward the front with the pressure of leaf spring releasing.

3) Insert the flat head screwdriver between the leaf spring [1] and the stopper [2] at the left rail unit, and pull the folder unit [3]toward the front with the pressure of leaf spring releasing.

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4) Following Service Manual, remove the front lower cover.5) Go to the back side of the folder unit and measure the spring length on the back side [2] with a scale [1].

6) The spring length adjustment range on the font side depends on the spring length on the back side measured in the step 5).Referring to the table below for the spring length adjustment range on the front side, insert the screwdriver [1] into the side onthe front side of the folder unit, and turn the screwdriver in the arrow direction to adjust the spring length on the front side [2].

Spring length on the back side Spring length adjustment range on the front sideless than 28mm Adjust in the range of the spring length on the back side + 0~ 2.5mm28mm or over Adjust in the range of the spring length on the back side + 0~ 2.0mm

7) Check with the scale [1] to see that the spring length on the front side [2] is within the adjustment range in the step 6).

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8) Assemble the parts in the reverse order from the step 4).9) Check to see that no wrinkles occur on the Z fold paper.If wrinkles occur, look for other causes.

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MalfunctionThe occurrence of wrinkles after the replacement of entranceguide due to non-interchangeability between new and old parts

For CE

[Symptom]The media may wrinkle after the replacement of entrance guide.

[Cause]Because of non-interchangeability between new and old parts, the resistances of upper/lower entrance guides are not same whenfeeding media, if the entrance guide is replaced as a single part. The feeding media in the state results in the forgoing symptom.

[Service work]Replace the entrance guide assembly as a unit when the entrance guide needs to be replaced.

[Replacement Part] : ENTRANCE GUIDE ASSEMBLY (FM1-K788-000)

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Response to poor reaction/no reaction of the Ultrasonic MotionSensor

For CE

[Symptom/Question]Ultrasonic Motion Sensor may react poorly, or does not react.

[Cause]Due to installation failure, aforementioned symptom may occur .

[Remedy/Answer]1) Confirm that the motion sensor PCB assembly is installed correctly.- Make sure the black sponge [a] is not overhanging inside the enclosure part [b].- Make sure the screw[c] is firmly screwed in.- The motion sensor PCB assembly is fixed at the locking position [d].- The connector [e] is connected properly.

2) If the motion sensor PCB assembly is not installed correctly, re-install it correctly.

Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.

iR-ADV C5500 Series

Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGNiR-ADV C5550I EUR 230V XME

16

Model Target Serial NumberiR-ADV C5550I 230V XKTiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMFiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC

iR-ADV C7500 Series

Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS

iR-ADV 8500 Series / iR-ADV 6500 Series

Model Target Serial NumberiR-ADV 8505P SER EU XQTiR-ADV 8505I SER US XQUiR-ADV 8505I SER US G XQViR-ADV 8505 SER EU XQWiR-ADV 8505 SER A/B XQXiR-ADV 8505 SER CN XQYiR-ADV 8585I US 120V XQZiR-ADV 8585I US 120V G XRAiR-ADV 6575 CN 220V XNTiR-ADV 6575 KR 220V XQMiR-ADV 6575I 120V XMZiR-ADV 6575I 120V G XNCiR-ADV 6575I EUR 230V XNWiR-ADV 6575I 230V XNZiR-ADV 6575I TW 120V XPCiR-ADV 6575I 230V IND XPFiR-ADV 6565 CN 220V XPJiR-ADV 6565 KR 220V XQN

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Model Target Serial NumberiR-ADV 6565I 120V XNFiR-ADV 6565I 120V G XNJiR-ADV 6565I EUR 230V XPMiR-ADV 6565I 230V XPQiR-ADV 6565I TW 120V XPTiR-ADV 6565I 230V IND XPWiR-ADV 6555I EUR PRT TEYiR-ADV 6555 CN 220V XPZiR-ADV 6555 KR 220V XQPiR-ADV 6555I 120V XNMiR-ADV 6555I 120V G XNQiR-ADV 6555I EUR 230V XQSiR-ADV 6555I 230V XQCiR-ADV 6555I TW 120V XQFiR-ADV 6555I 230V IND XQJ

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Response to no reaction/poor reaction of the Ultrasonic MotionSensor

For CE

[Symptom/Question]Ultrasonic Motion Sensor may not react, or react poorly .

[Cause]Either of the following cases may lead to the aforementioned symptom.A) When reflectors such as an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is attached too close to themotion sensor, they are detected by ultrasonic wave, so that the sensor became unable to detect people in farther than thesereflectors .

B) When the sensor misdetects a reflector around the sensor as a wall or something by its learning function before getting intosleep mode.C) When the sensor fails to detect operators correctly, due to other sources of ultrasonic waves, such as automatic door, insectrepellent or other motion sensors in its environment.

[Remedy/Answer]Action to be taken for A)Check around the motion sensor and if an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is found too closeto the motion sensor, remove them.

Action to be taken for B)B) Enable the motion sensor to learn its environment again, by using the learning functionB-1) Using the learning function when the machine gets into sleep mode, make sure there are no reflectors within 1m range infront of the machine, then stand aside.[NOTE] If you stand in front to conduct above procedure, the motion sensor misdetects the reflectors , and does not react.B-2) Let the machine go into sleep modeB-3) Wait for more than 10 seconds.

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[Reference] This machine conducts learning function during this 10 seconds when going into sleep. If the sensor detects anyreflector within 1m during this learning period, the machine learns that object as a wall, and ignores all moving objects beyondthis distance.B-4) Stand in front of the machine, and confirm that the machine recovers from sleep mode.[Reference] Since the motion sensor detects people or objects that approach the sensor on the front side of the machine, it doesnot detect a reflector right near the sensor window [a].

Action to be taken for C)C) Change the sensibility of the motion sensorC-1) Check and confirm that there are no other device using ultrasonic wave source, such as automatic door, insect repellent orother motion sensors around the machine.C-2) If possible, change the position or orientation of the machine.C-3) From User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor > Sensor Sensitivity,change the sensitivity, and then conduct actions B-1) to B-4).C-4) In case of removing the obstructions is not possible, disable (turn OFF) the setting from User mode > Settings/Registration> Preferences > Timer/Energy Settings > Use Motion Sensor

Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.

iR-ADV C5500 Series

Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGNiR-ADV C5550I EUR 230V XMEiR-ADV C5550I 230V XKTiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMF

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Model Target Serial NumberiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC

iR-ADV C7500 Series

Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS

iR-ADV 8500 Series / iR-ADV 6500 Series

Model Target Serial NumberiR-ADV 8505P SER EU XQTiR-ADV 8505I SER US XQUiR-ADV 8505I SER US G XQViR-ADV 8505 SER EU XQWiR-ADV 8505 SER A/B XQXiR-ADV 8505 SER CN XQYiR-ADV 8585I US 120V XQZiR-ADV 8585I US 120V G XRAiR-ADV 6575 CN 220V XNTiR-ADV 6575 KR 220V XQMiR-ADV 6575I 120V XMZiR-ADV 6575I 120V G XNCiR-ADV 6575I EUR 230V XNWiR-ADV 6575I 230V XNZiR-ADV 6575I TW 120V XPCiR-ADV 6575I 230V IND XPFiR-ADV 6565 CN 220V XPJiR-ADV 6565 KR 220V XQNiR-ADV 6565I 120V XNFiR-ADV 6565I 120V G XNJiR-ADV 6565I EUR 230V XPMiR-ADV 6565I 230V XPQiR-ADV 6565I TW 120V XPT

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Model Target Serial NumberiR-ADV 6565I 230V IND XPWiR-ADV 6555I EUR PRT TEYiR-ADV 6555 CN 220V XPZiR-ADV 6555 KR 220V XQPiR-ADV 6555I 120V XNMiR-ADV 6555I 120V G XNQiR-ADV 6555I EUR 230V XQSiR-ADV 6555I 230V XQCiR-ADV 6555I TW 120V XQFiR-ADV 6555I 230V IND XQJ

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Measures when DADF does not open

For CE

[Symptom/Question]DADF installed in the machine may not be opened since the magnet is not separated even if the handle of DADF is gripped.

[Cause]If the attaching section of the handle shaft [B] is broken, the shaft does not turn even if the handle is gripped. Therefore, themagnet attached to the shaft does not separate from the supporting plate on the copy board side, resulting in the above-mentionedsymptom.Photo [A] shows the handle attached correctly, and photo [B] shows the handle with the shaft mounting section broken.

[Remedy/Answer]Prepare the ADF handle set (FM1-V005-000) [1] that was set up exclusively as a service part, and replace the handle and theshaft by following the procedure below.The handle (x1), shaft (x1) and screws (x2) are included in the ADF handle set (FM1-V005-000) [1].

1) Refer to Service Manual "4. Parts Replacement and Cleaning > Original Exposure and Feed System > External AuxiliarySystem (DADF), Removing the DADF Front Cover" and remove the DADF front cover.

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2) Remove the screws (x2) and remove the handle [1] from the shaft. Then the spring [2] inserted between the handle and thebase frame is detached, and remove the spring carefully.

3) Remove the screws (x2) and remove the magnet [1] from the shaft.

4) Pull out the shaft from the left side of the base frame.

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5) Insert the shaft included in the ADF handle set into the base frame by paying attention to the orientation.6) Attach the magnet that was removed in the step 3) to the shaft with the screws (x2) temporarily. Do not tighten the screws toofirmly because the height of the magnet catch will be adjusted in the later step.7) Attach the handle [1] included in the ADF handle set to the shaft. Fit the D cut surface of the shaft and the screw seating surfaceof the handle and secure them with the screws (x4). At this time, attach the spring, which was removed in the step 2), betweenthe handle and the base frame.[Reference]- 4 screws are used in total: the screws (x2) removed in the step 2) and the screws (x2) included in the ADF handle set.

8) Refer to Service Manual "4. Parts Replacement and Cleaning > Original Exposure and Feed System > External AuxiliarySystem (DADF), Removing the Hinge Unit (Left/Right), Adjustment when Replacing the Parts, Magnet Catch Adjustment" andadjust the height of the magnet catch and tighten the screws.9) Assemble the parts by reversing the procedure from the step 1).

[Service parts]

No. Part Number Description Q'ty Fig.No

1Old New FM1-V005-000 ADF handle set 0->1

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Measure against when either right pickup deck or left pickup deckcould not be pulled out

For CE

[Symptom/Question]In the machines prior to the countermeasure cut-in serial number in factory described below,right pickup deck or left pickup deckof a main unit could not be pulled out.

[Cause]Due to impact to either right pickup deck or left pickup deck when they were opened/closed, the deck lever [1], which is locatednear the handle, may break from its stress. With this damage, open/close lock could no more function to release, resulting in theabove-mentioned symptom.Photos below are showing the deck lever [1] on a right pickup deck of the iR-ADV 6500 Series machine.

[Remedy/Answer]When the above-mentioned symptom occurs, prepare the new type of deck lever (FE4-1289-010) and replace with it. Shownbelow, fig [A] is the old type and [B] is the new type of deck lever. The new type has its shape changed, to strengthen the partwhere stress is applied when the decks were opened/closed.

[Service parts]

No. Part Number Description Q'ty Fig. No.1 Old FE4-1289-000 LEVER, DECK 1 -> 0 300/301 304/305

New FE4-1289-010 LEVER, DECK 0 -> 1

26

[Countermeasure cut-in serial numbers in factory]

Model Serial No.IR-ADV 8505 SER A/B XQX00874IR-ADV 6575I 230V XNZ00623IR-ADV 6565I 230V XPQ00585IR-ADV 6555I 230V XQC00579IR-ADV 8505 SER EU 2 XQW01195IR-ADV 8505P SER EU 2 XQT00622IR-ADV 6575I EU 230V 2 XNW01892IR-ADV 6565I EU 230V 2 XPM00764IR-ADV 6555I EU 230V 2 XQS01546IR-ADV 6555I EUR PRT 2 XQR00555IR-ADV 8505I SER US 2 XQU02515IR-ADV 8585I US 120V 2 XQZ01554IR-ADV 6575I 120V 2 XMZ02707IR-ADV 6565I 120V 2 XNF02429IR-ADV 6555I 120V 2 XNM04223IR-ADV 8505I SER US G2 XQV00518IR-ADV 8585I US120 G 2 XRA00516IR-ADV 6575I 120V G 2 XNC00540IR-ADV 6565I 120V G 2 XNJ00537IR-ADV 6555I 120V G 2 XNQ00563IR-ADV 6575 KR 220V 2 XQM00508IR-ADV 6565 KR 220V 2 XQN00516IR-ADV 6555 KR 220V 2 XQP00547IR-ADV 8505 SER CN 2 XQY00551IR-ADV 6575 CN 220V 2 XNT00544IR-ADV 6565 CN 220V 2 XPJ00556IR-ADV 6555 CN 220V 2 XPZ00644IR-ADV 6575I TW 120V XPC00510IR-ADV 6565I TW 120V XPT00504IR-ADV 6555I TW 120V XQF00639IR-ADV 6575I 230V IND XPF00593IR-ADV 6565I 230V IND XPW00533IR-ADV 6555I 230V IND XQJ00955IR-ADV 8505I SER US 3 YCP01090IR-ADV 6575I 120V 3 2LM01355IR-ADV 6565I 120V 3 2LN01395IR-ADV 6555I 120V 3 2LP01685IR-ADV 8505I SER US G3 YCQ00506IR-ADV 6575I 120V G 3 2LT00510IR-ADV 6565I 120V G 3 2LU00511IR-ADV 6555I 120V G 3 2LV00510IR-ADV 8505 SER EU 3 YCR01080IR-ADV 8505P SER EU 3 YCM00532IR-ADV 6575I EU 230V 3 2LW00721IR-ADV 6565I EU 230V 3 2LX00736IR-ADV 6555I EU 230V 3 2MA01307IR-ADV 6555I EUR PRT 3 2LY00538IR-ADV 8505 SER A/B 3 YCS00569IR-ADV 6575I 230V 3 2MP00583IR-ADV 6565I 230V 3 2MQ00709IR-ADV 6555I 230V 3 2MR00874IR-ADV 8505 SER CN 3 YCT00501IR-ADV 6575 CN 220V 3 2MB00501

27

Model Serial No.IR-ADV 6565 CN 220V 3 2MC00501IR-ADV 6555 CN 220V 3 2MD00501IR-ADV 6575 KR 220V 3 2ME00501IR-ADV 6565 KR 220V 3 2MF00501IR-ADV 6555 KR 220V 3 2MG00501IR-ADV 6575I TW 120V 3 2MH00501IR-ADV 6565I TW 120V 3 2MJ00502IR-ADV 6555I TW 120V 3 2MK00501IR-ADV 6575I IND230V 3 2ML00521IR-ADV 6565I IND230V 3 2MM00512IR-ADV 6555I IND230V 3 2MN00561IR-ADV C7580I 208V 3 2KR00817IR-ADV C7580I EU230V 3 2KU00789IR-ADV C7580I 230V 3 2LF00545IR-ADV C7580 CN 220V 3 2KX00533IR-ADV C7580I KR220V 3 2LA00501IR-ADV C7580I TW 120V3 2LD00501IR-ADV C7570I 120V 3 2KS01837IR-ADV C7570I EU230V 3 2KV00796IR-ADV C7570I 230V 3 2LG00615IR-ADV C7570 CN 220V 3 2KY00505IR-ADV C7570I KR220V 3 2LB00501IR-ADV C7570I TW 120V3 2LE00501IR-ADV C7565I 120V 3 2KT02319IR-ADV C7565I EU230V 3 2KW01021IR-ADV C7565I 230V 3 2LH00540IR-ADV C7565I KR220V 3 2LC00505

*iR-ADV C7500 Series : No implemented due to production discontinuance

28

Noise/OdorMeasure against noise upon paper delivery (clatter noise)(Finisher)

For CE

[Symptom/Question]On machines with following target serial numbers, noise (clatter noise) may occur from around the processing tray unit duringprinting.

Target model Target serial numberSTAPLE FIN-V2 WXA19463 to WXA19938STAPLE FIN-Y1 WEU30430 to WEU31347STAPLE FINISHER-AA1 WWA01342 to WWA01403BOOKLET FIN-V2 WXB04394 to WXB04696BOOKLET FIN-Y1 WEY14039 to WEY14509BOOKLET FINISHER-AA1 EX WWD01206 to WWD01264

[Cause]Due to processing failure in sheet metal [1] of processing tray unit, the shaft [2] that drives lower stack delivery roller interfereswith grate-shaped lower guide [3] and it may result in the above symptom.

[Remedy/Answer]When the above symptom occurs, prepare the sheet (FL0-6988-000) [1] which was newly set up as service part and attach it tothe processing tray unit by following the steps below.

29

1) Refer to "Removing the grate-shaped lower guide" in Service Manual and remove the grate-shaped lower guide.2) Remove the screw [2] that secures the sheet metal [1] in the processing tray unit.

3) Lift the sheet metal [1] in the direction of the arrow.

4) With lint-free paper moistened with alcohol, clean the area of the processing tray unit where the sheet is to be attached.5) Attach the sheet [1] on the processing tray unit along the following reference line.- Attaching reference line [a]: Set the left edge of the sheet [1] to the left edge of the square hole and attach the sheet within 1mmto left or right of the left edge of the square hole.- Attaching reference line [b]: Set the bottom edge of the sheet [1] to the top edge of the square hole and attach the sheet within1mm above the top edge of the square hole. Be sure to attach the sheet so it does not go below the reference line [b].

30

6) Assemble the parts in the reverse order from the step 3).

[Service parts]

No. Part Number Description Q'ty Fig.No.

1Old New FL0-6988-000 Sheet 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial No.STAPLE FIN-V2 WXA19939STAPLE FIN-Y1 WEU31348STAPLE FINISHER-AA1 WWA01404BOOKLET FIN-V2 WXB04697BOOKLET FIN-Y1 WEY14510BOOKLET FINISHER-AA1 EX WWD01265

31

Jam (Main Unit)Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)

For CE

[Symptom]The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machinesproduced before the serial numbers mentioned in the list below.POD DECK LITE-B1- 011B : Deck pull-out sensor delay jam- 021B : Deck pull-out sensor stationary jam- 0A1B : Deck pull-out sensor power-on jamPOD DECK LITE-C1/ PAPER DECK UNIT-E1- 0118 : Deck pull-out sensor delay jam- 0218 : Deck pull-out sensor stationary jam- 0A18 : Deck pull-out sensor power-on jamPAPER DECK UNIT-F1- 010F : Deck pull-out sensor delay jam- 020F : Deck pull-out sensor stationary jam- 0A0F: Deck pull-out sensor power-on jam

[Cause]The deck pull-out sensor [1] of the pickup unit may incorrectly detect the reflected light of the adjacent deck pull-out roller feederguide as paper, resulting in the above-mentioned symptom.

[Service work]When the aforementioned symptom has occurred, prepare and replace with the lower feed guide [2] (FL0-2918-000) to whichthe black sheet [1] is affixed following the procedure below.

The step starts where the deck is removed from the main unit.1) Referring to Service Manual, remove the upper left cover.

32

2) Remove the 2 screws [2] that secure the bracket [1] of the pickup unit from the left side of the deck, and then remove the deckpull-out roller feed guide [3]. When doing this, be careful not to drop any parts.

3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out rollerfeed guide.

4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide.

5) Replace the feed guide with the lower feed guide (FL0-2918-000).6) Attach the pars by reversing the steps from 4) .

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old F40

New FL0-2918-000 FEED, LOWER 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial numberPOD DECK LITE_B1 UL UWD01058POD DECK LITE_B1 EU/O UWE02351POD DECK LITE_B1 CN UWF00049POD DECK LITE_C1 US SZK01717POD DECK LITE_C1 EU/O SZL01804POD DECK LITE_C1 CN SZM00508PAPER DECK UNIT_E1 A4 SZB02606PAPER DECK UNIT_E1 LTR SZC04039

33

Model Serial numberPAPER DECK UNIT_F1 LTR WER03181PAPER DECK UNIT_-F1 A4 WES05369

34

Countermeasure against 0118 Jam, or defectively folded paper(wrinkle)

For CE

[Symptom/Question]When papers are fed from left deck, 0118 Jam may occur, or the paper may have defectively folded trace (wrinkle) [a]. The arrowshown below is the feeding direction.0118JAM : Duplex sensor 3 (PS26) delay jam

[Cause]When a burr exists at the under part of the lower duplex guide of the fixing feeder assembly [a], feeding papers may be caughtby a burr and lead to aforementioned symptom.

[Remedy/Answer]Prepare a left deck crossing sheet (FL1-6404-000) [1], which is set as an exclusive service part.Follow the instructions below to conduct service work.

35

1) Clean the surface of the metal sheet [a] with lint-free paper moistened with alcohol, where the sheet is going to be applied.

2) Peel off the paper liner of double-sided tape [2] of the left deck crossing sheet (FL1-6404-000) [1].Apply it carefully on the main body, while confirming the orientation of the label. At the location [a] [b] of the main body, makesure the left deck crossing sheet is set at the correct positions and apply it in straight position. Make sure the margin of the double-sided tape [b] does not go beyond the line [b] on the main body.

3) Strongly, press the left deck crossing sheet and make sure it is firmly attached.Check and confirm that there is no wrinkles, or bubbles on the adhered surface.

[Service parts]

No. Part Number Description Q'ty Fig. No.

1Old

New FL1-6404-000 SHEET, DECK CROSSING, LEFT 0 -> 1

36

Jam (DF/ADF)0045/0094 jam code due to the fall off of the prism holder

For CE

[Symptom]0045 or 0094 jam might occur on the devices earlier than the following countermeasure cut-in serial number in factory.- 0045 : Registration sensor delay jam- 0094 : All feed type sensor power on jam

[Cause]In jam removal inside the ADF/DADF, if the prism holder [1] on the registration guide falls off, this results in the above mentionedsymptom.

[Service work]When the aforementioned symptom has occurred, prepare and replace with the new type registration guide [1] whose shape ischanged not to fall off following the below procedure.

1) Open the Feeder Cover [1] and the Open/Close Guide Unit [2].

2) Remove the Registration Front Inner Guide [1].

37

3) Remove the 2 screws and replace the registration guide with the new type one.

4) Reassemble the parts in reverse order from the step 2).

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FL2-9670-000 GUIDE, REGISTRATION 1->0 A11

B11B11BB11CB11DB12

New FM1-L794-000 GUIDE, REGISTRATION

0->1

[Countermeasure cut-in serial numbers in factory]

Model Serial numberiR-ADV C7570i UL 120V WFM02698iR-ADV C7565i UL 120V WFN03936iR-ADV C7580i UL 208V WFL01259iR-ADV C7580i AS 230V WFS00604iR-ADV C7570i AS 230V WFT00741iR-ADV C7565i AS 230V WFU00654iR-ADV C7580i EUR 230V WFP00941iR-ADV C7570i EUR 230V WFQ01089iR-ADV C7565i EUR 230V WFR01992iR-ADV C7570i KR 220V WFZ00520iR-ADV C7565i KR 220V WGA00610iR-ADV C7580i KR 220V WFY00501iR-ADV C7580 CN 220V WFV00518iR-ADV C7570 CN 220V WFW00510iR-ADV C7580i TW 120V WGC00501

- iR-ADV C5051/C7065/C7270/C9075/C9280/C9070S series : No implemented due to production discontinuance.

38

Jam (Delivery options)1002 Jam code due to broken spring of the escape inlet flapper

For CE

[Symptom/Question]1002 jam may occur with the machines earlier than the following countermeasure cut-in serial numbers in factory.-1002: delivery sensor (PS102) delay jam

[Cause]When a load is applied by any factor to the tension spring [2] which is lifting the escape inlet flapper [1], the tension spring isbroken [a], and the escape inlet flapper descends and blocks the feed path toward the stack tray (processing tray). If paper is fedin this state, it is caught by the escape inlet flapper, resulting in the above-mentioned symptom.

[Remedy/Answer]When the above-mentioned symptom occurs, check the tension spring of the escape inlet flapper by following the steps below.If the tension spring is broken, prepare the new-type tension spring (FE4-7044-010) and replace it by following the steps below.[Reference] Work procedure is different depending on the model.a) In case of Staple Finisher-V1/-V2 and Booklet Finisher-V1/-V2a-1) Open the front cover [1], and raise the jam clearing guide (upper) [2] and the jam clearing guide (lower) [3] in the arrowdirections.

[Note] If the punch unit is installed, shift the punch unit before starting the work.a-2) Check the tension spring [2] attached to the escape inlet flapper [1].

39

a-3) If the tension spring is broken, go to the next step.If the tension spring is not broken, look for another factor.a-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010).[Note] When attaching the tension spring [1], do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.

a-5) Reverse the procedure of the step a-1) to close the front door.

b) In case of Staple Finisher-Y1/-AA1 and Booklet Finisher-Y1/-AA1b-1) Open the front cover [1], raise the jam clearing guide (lower) [2] in the arrow direction, and open the upper cover unit [3].

40

[Note] If the punch unit is installed, shift the punch unit before starting the work.b-2) Check the tension spring [2] attached to the escape inlet flapper [1].

b-3) If the tension spring is broken, go to the next step.If the tension spring is not broken, look for another factor.b-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010).[Note] When attaching the tension spring [1], do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.

b-5) Reverse the procedure of the step b-1) to close the front door.

[Service Parts]

No. Part Number Description Q'ty Fig. No.

1Old FE4-7044-000 SPRING, TENSION 1 -> 0

L34New FE4-7044-010 SPRING, TENSION 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial No.STAPLE FIN-V1 No implemented due to production discontinuanceSTAPLE FIN-V2 WXAxxxxx not implemented due to production discontinuance

41

Model Serial No.STAPLE FIN-V2 WYL12223STAPLE FIN-Y1 WEU39824STAPLE FINISHER-AA1 WWA01931BOOKLET FIN-V1 No implemented due to production discontinuanceBOOKLET FIN-V2 WXB06778BOOKLET FIN-Y1 WEY19602BOOKLET FINISHER-AA1 EX WWD01694

42

2828 jam code due to misdetection of the double feed sensorassembly(Paper Deck Double Feeding Detection Kit -A1)

For CE

[Symptom/Question]2828 jam may occur when feeding paper from the Multi-drawer Paper Deck with the paper deck double feeding detection Kit-A1.-2828: double feed jam (S009, S010)

[Cause]If one feeding sheet is wrongly detected as two sheets or over, due to inconsistent sensor adjustment value of the double feedsensor assembly (FM4-3471-000) [1], the above-mentioned symptom occurs.

[Remedy/Answer]If the above-mentioned symptom occurs, prepare the new-type double feed sensor assembly (FM4-3471-010) with the adjustmentvalue changed, and perform replacement by referring to "Installing the Paper Deck Double Feeding Detection Kit" in InstallationProcedure of Service Manual.[Reference] There are blue marks [a] for identification on the connectors of the reception PCB [A] and the transmission PCB [B]of the new-type double feed sensor assembly with the adjustment value changed. The connector of the transmission PCB [B] ison its back side.

[Service parts]

No. Part Number Description Q'ty Fig. No.1 Old FM4-3471-000 DOUBLE FEED SENSOR ASS'Y 1->0 T01

New FM4-3471-010 DOUBLE FEED SENSOR ASS'Y 0->1 T01

43

Error CodeE202-0001 and abnormal noise from the reader assembly duringthe operation due to the detached flat cable unit

For CE

[Symptom]E202-0001 and abnormal noise from the reader assembly during the operation may occur on the products with the serial numbersearlier than those listed in Countermeasure cut-in serial number in factory below.- E202-0001 : Reader Scanner Unit HP error

[Cause]If the scanner fixation tool [1] is inserted obliquely when moving the main body, the tool becomes in a state where it is pressingthe flat cable unit [2]. If the main body is moved in this state, the flat cable unit [2] may be detached, which may cause the above-mentioned symptom.

Fig.[A] shows the state where the scanner fixation tool [1] is inserted in a correct and straight way.Fig.[B] shows the state where the scanner fixation tool [1] is inserted in a wrong and oblique way.

[Service work]If the above-mentioned symptom occurs, check whether the flat cable unit is detached from the reader scanner unit. If it isdetached, attach the flat cable unit correctly.In addition, if the fixing claw [a] of the flat cable unit is broken, replace it with the new flat cable unit (FM0-0482-000).

44

[Attention] If attaching the scanner fixation tool when moving the main body, insert it in a correct and straight way.

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FM0-0482-000 FLAT CABLE UNIT 1 -> 1 D12

New

[Countermeasure cut-in serial numbers in factory]

Model Serial numberiR-ADV C7570i UL 120V WFM00929iR-ADV C7565i UL 120V WFN01301iR-ADV C7580i UL 208V WFL00558iR-ADV C7580i AS 230V WFS00511iR-ADV C7570i AS 230V WFT00559iR-ADV C7565i AS 230V WFU00521iR-ADV C7580i EUR 230V WFP00607iR-ADV C7570i EUR 230V WFQ00669iR-ADV C7565i EUR 230V WFR00892iR-ADV C7580 CN 220V WFV00500iR-ADV C7570 CN 220V WFW00500iR-ADV C7580i KR 220V WFY00500iR-ADV C7570i KR 220V WFZ00500iR-ADV C7565i KR 220V WGA00500iR-ADV C7580i TW 120V WGC00500iR-ADV C7570i TW 120V WGD00500

45

E892-0001 due to the door plate unhooked from the lock plate onthe main body side

For CE

[Symptom]E892-0001 may occur on a main body whose serial number is earlier than the following countermeasure cut-in serial numbersin factory.- E892-0001 : Front Door lock error

[Cause]iR-ADV C7500 series has a front door locking feature. However, as the clearance [a] under the door plate [1] is large, if the frontdoor is pushed downward the door plate might be unhooked from the lock plate [2] on the main body and the front door mightopen in spite of the door is locked.If this state is kept over a certain time, it ends in the above mentioned symptom.The figure [A] shows the door that is locked properly, and [B], the door plate that is unhooked while the door is locked.

[Service work]Prepare the new type door plate (FE8-0395-010) whose shape is altered.Open the front door, remove the 2 screws [1] and replace the door plate [2].

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FE8-0395-000 PLATE, DOOR 1 -> 0 100B

New FE8-0395-010 PLATE, DOOR 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial numberiR-ADV C7570i UL 120V WFM01704iR-ADV C7565i UL 120V WFN02078

46

iR-ADV C7580i UL 208V WFL00790iR-ADV C7580i AS 230V WFS00526iR-ADV C7570i AS 230V WFT00624iR-ADV C7565i AS 230V WFU00619iR-ADV C7580i EUR 230V WFP00813iR-ADV C7570i EUR 230V WFQ00958iR-ADV C7565i EUR 230V WFR01244iR-ADV C7580 CN 220V WFV00500iR-ADV C7570 CN 220V WFW00500iR-ADV C7570i KR 220V WFZ00503iR-ADV C7565i KR 220V WGA00509iR-ADV C7580i TW 120V WGC00500iR-ADV C7570i TW 120V WGD00500

47

Measure against E674-0100

For CE

[Symptom]E674-0100 may occur when FAX clearing and job canceling are executed.

[Cause]When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode> Mode List > FAX > Clear > ALL) in a state that FAX jobs still remain, the data inconsistencies of FAX history data are detectedat the time of turning ON/OFF main power supply of the engine and then that results in the above symptom.

[Service work]When E674-0100 continuously occurs even the main power supply of engine has been turned OFF/ON , execute again "ServiceMode > Mode List > FAX > Clear > ALL" and then turn OFF/ON the main power supply without job manipulations.[Caution]Make sure that no FAX job remains when executing ALL CLEAR of FAX.Previous FAX communication information will be deleted when turning OFF/ON the main power supply after the FAX CLEAR.

48

E025-0x02 due to pinched wire of color hopper unit cable

For CE

[Symptom]E025-0x02 may occur- E025-0x02: toner feed screw rotation detection error (x=1:Y, 2:M, 3:C)

[Cause]When a developing drive ass'y is installed, the wire of color hopper unit cable is pinched by other part and this leads to the abovementioned symptom.[Reference] [A] is showing cables which is not treated properly. In status [a], the cable could be pinched. [B] is a status showingthat wiring is done properly.

[Service work]When the aforementioned symptom has occurred, prepare and replace the color hopper unit cable (FM0-2120-010) or the colorhopper mount assembly (FM1-L391-000).

[Service parts]- FM0-2120-010 CABLE, HOPPER UNIT, COLOR- FM1-L391-000 HOPPER MOUNT ASSEMBLY, COLOR

49

E029-1000 occurrence after DC-CON clear

For CE

[Symptom]E029-1000 may occur, after DC- CON clear- E029-1000: Patch Sensor error

[Cause]Service mode > COPIER > ADJUST > DENS > ATR-ALF value, the adjustment value is inputted in a factory.When DC-CON clear is performed, the ATR-ALF value gets back to the default value. When light intensity correction could notbe completed with the default value, E029-1000 occurs.

[Service work]Input the value of ATR-AFL[a] described in a service label to Service mode > COPIER > ADJUST > DENS > ATR-ALF, andconduct power OFF/ON.

[Reference] Be sure to conduct backup/restore before performing DC-CON clearance.

50

Measure against failure after system version upgrade (MultiFunction Professional Puncher_A1)

For CE

[Symptom/Question]In the machine earlier than the following countermeasure cut-inserial numbers in factory, the following failures may occur on theMulti Function Professional Puncher-A1, when the system version upgrade is done for amain body and an accessory.

- Only LCD light is on, but characters do not appear on an operation panel of Multi Function Professional Puncher-A1.- E503-0055: Communication Error in the Multi Function Professional Puncher- E711-0001: IPC communication error (time out error)

[Cause]For some reason, when power drop or power OFF is caused during the version upgrade process of Multi Function ProfessionalPuncher-A1, some part of the firmware fails to be written in, causing the above symptom.

[Remedy/Answer]When the above mentioned failure is observed, replace with the new type MAIN CONTROLLER PCB ASS'Y( FC3-7449-000)[A],which has its Bootloader firmware modified.In addition, the Bootloader firmware could not be upgraded by SST, thus the MAIN CONTROLLER PCB ASS'Y is needed tobereplaced. The new type PCB has Main Ver9.02 or later, and COMM Ver9.05 or later in it.

[NOTE]The new/old type of MAIN CONTROLLER PCB ASS'Y could be identified by the PART NUMBER [a] [b] printed on a label on aPCB.- New type [A]: 7718643[a]- Old type [B]: 7718575[b]

[Service parts]

No Part Number Description Q'ty Fig. No.

1Old FC3-6944-000 MAIN CONTROLLER PCB ASS'Y 1 - > 0

Q40New FC3-7449-000 MAIN CONTROLLER PCB ASS'Y 0 - > 1

[Countermeasure cut-in serial numbers in factory]

Model Serial No.MFPP-A1 115V SYM01422MFPP-A1 230V SYN00733

51

Specifications-RelatedNotice of firmware update required when installing printer model(without reader)

For CE

[Detail]With the devices earlier than the following countermeasure cut-in serial numbers in factory, there is a defect in the firmware ofDC-cont Ver.05.01 or earlier of iR-ADV C7500 series, where executing initialization of the developing assembly from ServiceMode clears the target density values of ITB. Proper values are set again for the cleared values by executing the auto gradationadjustment.However, the auto gradation adjustment cannot be executed in the printer model because it has no reader. Therefore, the imagewithout the proper density control is output in a state where the target density values are cleared.To resolve this issue, if iR-ADV C7500 series machine is used as the printer model without reader, update the firmware DC-contto the countermeasure firmware Ver.10.07 or later in installing the machine.

[Service work]Prepare the countermeasure firmware DC-cont Ver.10.07 or later and update the firmware when installing the machine.[Note] Update the firmware before executing the following Service Mode.- (LEVEL 1) COPIER > Function > INSTALL > CLR-SET : Spec color for Dev Ass'y-related process- (LEVEL 1) COPIER > Function > INSTALL > INISET : Exe Dev Ass'y (any clr) ini install mod

[Countermeasure cut-in serial numbers in factory]

Model Serial numberiR-ADV C7580i EUR 230V WFP00797iR-ADV C7580i 230V WFS00526iR-ADV C7580i KR 220V To be informed as soon as identified.iR-ADV C7580i 208V WFL00790iR-ADV C7570i EUR 230V WFQ00938iR-ADV C7570i 230V WFT00624iR-ADV C7570i KR 220V WFZ00503iR-ADV C7570i 120V WFM01693iR-ADV C7565i EUR 230V WFR01227iR-ADV C7565i 230V WFU00619iR-ADV C7565i KR 220V WGA00509iR-ADV C7565i 120V WFN02078

52

The breakage of copy tray hooks due to an overloading of outputpaper (Copy Tray-P1/R1/R2/Output Tray-A1 )

For CE

[Symptom]The copy tray hooks (claws) [1] may break on an engine whose serial number is earlier than the following countermeasure cut-in serial numbers in factory.

[Cause]An overloading of output paper overcomes the designed strength of copy tray, and this induces the above mentioned symptom.The said symptom would not occur in the use where the stack volume in the tray is within the specification.[Reference] The specifications of number of sheets stacked in the copy tray for each basis weight for paper is as per the followings:- 80 g/m2 or less: 250 sheets (50 for long strips)-128 g/m2 120 sheets (30 for long length papers)-105 g/m2 190 sheets-220 g/m2 90 sheets-256 g/m2 70 sheets-300 g/m2 60 sheets (20 for long length papers)

[Service work]When the aforementioned symptom has occurred, replace the copy tray 1 [1] with new type which changed shape of the hooks(claws) and enhanced strength against weight.

Main body Model Part number of new typecopy tray 1

iR-ADV C7000/C7200/C9000/C9200 Series Copy Tray P1 FC9-6183-010image PRESS C800/C650 Series Output Tray A1 FE2-0250-020iR-ADV C7500 Series Copy Tray R1 FE4-5914-010image PRESS C850 Series Copy Tray R2 FE4-5914-010

Figure [A] is the previous copy tray 1 and [B], the new type copy tray 1.

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Besides above, explain the customer's attention not to overload the copy tray with the output paper.

[Service parts]- Copy Tray R1/ R2

No. Part Number Description Q'ty Fig.No.1 Old FE4-5914-000 TRAY, COPY, 1 1->0 L10

New FE4-5914-010 TRAY, COPY, 1 0->1

- Copy Tray P1

No. Part Number Description Q'ty Fig.No.1 Old FC9-6183-000 TRAY, COPY, 1 1->0 L01

New FC9-6183-010 TRAY, COPY, 1 0->1

- Output Tray A1

No. Part Number Description Q'ty Fig.No.1 Old FE2-0250-010 TRAY, COPY, 1 1->0 L10

New FE2-0250-020 TRAY, COPY, 1 0->1

[Countermeasure cut-in serial numbers in factory]

Model Serial numberCopy Tray R1 70203101Copy Tray R2 70202101Copy Tray P1 70202101Output Tray A1 70203101 or later

70202101 or later

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Points to note when installing Torque Limiter in pick-up assembly(inside of separation roller) (For Main body and POD Deck Lite-C1 / Paper Deck Unit-E1)

For CE

[Detail]The claw [b] of the separation roller does not lock because the spring pin is attached to the shallow groove [a] of the torque limiter .As a result, driving force of the separation roller is not transferred and 010A jam and double-feed may occur. When installing theseparation roller, attach it to the deep groove [c] of the torque limiter.- 010A: Vertical Path Merging Sensor delay jam

[Service work]Prepare a new separation roller (FC0-9631-000) and replace the old separation roller.[Note]- Once the separation roller experiences the symptom, it cannot be reused as the claw lock may be deformed.- Attach the spring pin to the deep groove [a] of the torque limiter. Once installed, pull the separation roller lightly in the arrowdirection and check that it does not come off.

[Service parts]FC0-9631-000 ROLLER, SEPARATION

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Points to note when attaching tension spring of the Buffer/SaddleInlet Flapper(Staple Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)

For CE

[Details]When the tension spring (FE3-8986-000) [2], which has the role to retain the home position of the Buffer/Saddle Inlet Flapper[1]is attached in a twisted condition, it may break [a] during operation. If this tension spring breaks, it may lead to 1002 jam.- 1002 : Delivery sensor (PS102) delay jam

[Remedy/Answer]When attaching the tension spring of the Buffer/Saddle Inlet Flapper, do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.

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[Service parts]

No. Part Number Description Q'ty Fig. No.1 Old FE3-8986-000 SPRING, TENSION 1 -> 1 L30

New

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Controller SpecificationCannot staple for multiple worksheets in Excel ( Print Server )

For CE

[Symptom/Question]You can print whole book or selected worksheets in Excel.However, when you print multiple worksheets in Excel, you cannot staple for multiple worksheets.Only the selected worksheet is stapled, other worksheets are printed as another job without the staple setting.All versions until Excel 2016 are reproducible. (At the moment of Feb 2018)

[Cause]A limitation of Excel.Excel has print settings per worksheet, so print settings are applied for the selected worksheet and other worksheets are printedwithout the print settings.

[Remedy/Answer]No workaround. Cannot staple for multiple worksheets.You need to use other applications that have the pages you want to print.

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Fiery server does not apply the Virtual Printer job settings to a PCLjob. ( imagePRESS-N1 )

For CE

[Symptom/Question]Users may not get expected output when they are printing a PCL job with a Virtual Printer.

[Cause]The Virtual Printer does not support PCL jobs.

[Remedy/Answer]Use the PostScript driver which is supported by your Fiery server instead of a PCL driver. The Virtual Printer job settings will beapplied to the job generated by the PostScript driver.

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