1 TRUCK FORCE | OCTOBER 2009

Truck FORCE

September 30th marked the commencement of building works for Patterson Cheney’s brand new truck dealership.

The new Dealership is located in Derrimut, on the corner of Robinson Road and Australis Drive – just 300 metres from the exit and entry ramps to the new Deer Park by-pass.

The dealership will handle the full model range of new Isuzu, Western Star and MAN brands – so whether you’re shopping for a light, medium or heavy duty truck, you will be able to get it all under

the one roof.This stunning new Dealership

is expected to be completed in just 9 months, with an anticipated

opening date of June 2010, all the more remarkable given the size of the project.

The building is located on a vast tract of land - 38,000 square metres in total. Using Patterson Cheney’s extensive knowledge of truck retailing, the building has been custom designed to meet the needs of commercial vehicle buyers, with features that will ensure customers have an efficient and enjoyable purchase experience.

A 34 bay workshop fitted out with the latest diagnostic and

servicing equipment will ensure customers can get their trucks serviced quickly and efficiently. Those in need of parts will welcome the 1,450 square metres of space dedicated to stocking a massive range of truck parts that will keep our customers trucks on the road.

Without doubt, this new dealership is destined to become the pre-eminent truck dealership in Melbourne.

We’ll be keeping you updated with all the building news in future issues of Truck Force – stay tuned!

Building commences on new Truck Dealership for Melbourne’s growing North Western corridor

Artist’s impression of new Dealership

Isuzu News .........................................Page 2 Metropolitan Express awarded contract for Iplex Pipelines

Isuzu Customer Experiences .............Page 3 Isuzus ensure MacGregor Logistics deliver on time, every time

MAN/Western Star News ....................Page 4 MAN 18 tonne 4x4 has set the benchmark in the fertiliser spreader market

MAN/Western Star Customer Experiences .......................Page 5 Miles Transport a cut above the rest

Isuzu D-Max ........................................Page 6 Burwood food and Fooder Supply

Isuzu Specials ....................................Page 7

Western Star Specials ........................Page 7

Patterson Cheney/Westar News ........Page 8

Volume 2 Issue 3

The Newsletter of Melbourne Isuzu Dealers and Patterson Cheney / Westar Truck Centres

The building has been custom designed to meet the needs of commercial vehicle buyers.”

‘‘

2 TRUCK FORCE |OCTOBER 2009

newsISUZU | FORMIDABLE

Metropolitan Expressawarded Iplex contract

After winning a transport tender for Iplex Pipelines, Metropolitan Express Construction Division recently ordered 12 new Isuzus from Patterson Cheney Isuzu, comprising 3 Giga and 9 F Series models.

The new contract is particularly satisfying for Sam Pantou, Director of Metropolitan Express, as the company was not initially invited to participate in the Tender process. Sam managed to convince Iplex Regional Distribution Manager for Vic/Tas, Robert Johns, to give them a few extra days to submit their proposal. Sam’s persistence eventually paid off, as within a few weeks, the company was invited to present a formal presentation of their proposal, and the rest is history.

Under the terms of the contract, Metro Express supply and maintain the trucks and supply fully trained and experienced drivers.

Sam Pantou, believes that they were successful with the tender due to their proven experience and success in this field and their ongoing commitment to safety and innovation.

“We believe innovation is very important in this industry. An example of this is the custom built crane that fits on the back

of all these trucks, allowing for greater versatility and increased efficiencies.

“Each Hiab crane is completely remote controlled, which ties in with our strong stance on safety - throughout our entire fleet, anything we have fitted to the trucks will be remote controlled.

“Not only does the crane have a longer reach and large carrying capacity but further efficiencies are gained through the additional 4.2 metre extension, enabling reduced fuel costs by maximising deliveries.”

In operation since 1986, the privately-owned company was founded by Tony Van Keulen, who was later joined by equal business partner, Sam Pantou; together they have taken on the multinationals to become a strong force in the metropolitan transport world.

Mr Pantou says the latest New Gen Isuzu trucks

stringent ADR80/03 exhaust emissions compliance was an important factor in the purchase process. It also goes a long way in demonstrating Metropolitan Express’ commitment to the environment.

“We are extremely mindful of what our customers are saying and the environmental issue is definitely a big concern. The new Isuzu models are very advanced in this respect; they actually comply with emissions regulations that don’t come into force until 2011,” he said.

Supporting the business’ growing needs is Patterson Cheney Isuzu, who has been supplying Metropolitan Express

with its transport requirements since the early 1990s.

“We have a very strong partnership with Patterson Cheney that has been going on for several years now,” Mr Pantou said.

“Paul Leggerini and the team at Dandenong have been very supportive over the years, and we were very impressed with their recent co-ordination and assistance in the arrangements for delivery of all 11 trucks to Iplex over a very tight timeframe.

“We’ve always had great service from Patterson Cheney and when combined with the great resale value that our Isuzus

achieve, it was an easy decision to

go with Isuzus again.”

Buy an Isuzu wIth No FiNaNcials

Easy FinancecampbEllFiEld Cnr hume hwy & northbourne Rd | sam Mangano 0412 067 683daNdENoNg 200 Cheltenham Rd | Con nitsikas 0409 799 948Footscray 150 whitehall st | Peter nunn 0402 432 958

conditions✔ 3 years industry experience✔ Home owner✔ Clear CRAA✔ Good credit history✔ Maximum term 60/30%

Talk To your Melbourne Isuzu FInance Manager ToDay

Buying an Isuzu has never been so easy!

www.nationwidefinance.net.au

3 TRUCK FORCE | OCTOBER 2009

CUSTOMER EXPERIENCESISUZU | FORMIDABLE

Being involved with time sensitive freight such as food and beverages, means that truck reliability is everything to Melbourne based MacGregor Logistics. Which is why they’ve been operating Isuzus since 1998 and have recently taken delivery of two new FVL 1400, 14 pallet curtainsiders.

“They beat everything on the market, hands down,” is how Managing Director Christina MacGregor sums up her feelings about Isuzus. “They just go on and on, downtime is zilch and the reliability is incredible, which is why we’ve stuck with Isuzu,” Chris adds.

The Isuzu’s operate in the Melbourne metropolitan area carting palletised goods and as Chris puts it, ‘they’re worked hard.’ The driver’s comments are

very positive too, with the latest models being referred too as very comfortable and as easy to drive as a car!

Chris has been at the helm of family owned MacGregor Logistics since 1989. Her husband Bill had founded the company in 1972, but after he was taken seriously ill, Chris had to step in and quickly get herself up to speed with the intricacies of running a complex transport operation.

Testament to her determination to succeed can be found in the expansion and growth the company has enjoyed in the ensuing years.

MacGregor Logistics has cemented a reputation for efficiency, reliability and quality of service and has recently achieved its ISO 9001 Quality Managed Systems accreditation.

It is still very much a family affair, with Chris’s son, Martin MacGregor Featherstone in the role of General Manager, at the very youthful age of just twenty nine.

Whilst Chris talks in glowing terms about her Isuzu’s, she leaves the highest praise to the standard of service she receives from Westar, and in particular sales consultant, Steve Marton.

Chris readily admits she knows little about trucks and therefore relies on the advice and expertise of the sales person. “I needed someone who really knew about trucks and would recommend the best solution to our transport needs,” Chris said.

“Steve Marton was brilliant, a real dream to work with. Nothing was too much trouble and he guided me every step of the way. It made the purchase process an

absolute pleasure,” Chris went onto say.

Chris takes advantage of Westar’s servicing expertise and the close proximity of the dealership to their head office is an added bonus.

“My personal philosophy is that to succeed in business you’ve got to have good business partners. And in Isuzu and Westar, that’s exactly what I have,” Chris added.

Isuzus ensure

deliver on time, every timeMacGregor Logistics

4 TRUCK FORCE |OCTOBER 2009

newsMAN|WESTERN STAR

campbEllFiEld Cnr hume hwy & northbourne Rd | sam Mangano 0412 067 683daNdENoNg 200 Cheltenham Rd | Con nitsikas 0409 799 948Footscray 150 whitehall st | Peter nunn 0402 432 958

talk to your iN housE FiNaNcE maNagEr today

www.nationwidefinance.net.au

In HouseIn HousePatterson Cheney/westar truck Centres can provide you with an ultra-competitive and flexible finance package for your new truck. with over 15 banks and finance companies offering exclusive deals to western star and Man customers, you can be confident that you’ll get a finance package that’s

just right for your business.For your convenience we have a dedicated Finance Manager located at each of our branches: Dandenong - Con nitsikas 0409 799 948 Footscray - Peter nunn 0402 432 958 Campbellfield - sam Mangano 0412 067 683

in-house finance tailor-made for Western star and maN owners

One of the real success stories for MAN over the last 10 years has been in the specilised fertiliser spreader market.

The 18 tonne MAN 4 x 4 has set the benchmark by which all other all-wheel drive trucks are judged.

Introduced in the late 90’s, the L2000 MAN 18t 4x4 stood out because of the combination of high gross weight rating and low tare weight. This created a payload capability some 30-50% higher than what was possible previously. This was matched by a much more powerful engine and far greater gross combination weight ratings. The MAN also offered much greater ground clearance, better brakes, greater fuel efficiency, increased comfort and lower servicing requirements.

After just a few years in use, it cemented a reputation for being able to stand up to the typically harsh operating conditions it found itself in and quickly became the unit of choice for many operators involved with fertiliser spreading.

At the start of 2008 MAN replaced the L2000 with the TGM range. Essentially the new TGM retained everything that had earned its predecessor such a good reputation, such as the chassis, axles and engine, whilst adding a whole raft of new technology; Automated-Shift with 12 gears, live-drive PTO, Electronic Brake System (EBS), new

heavy duty parabolic springs, and a completely new fully galvanised cab with the latest safety and ergonomic features.

The current Euro 4 EGR engine features the latest common-rail fuel injection system, and easily meets the tough new emission regulations that were introduced back in 2008. In addition to the existing 280hp/1100Nm engine, an even more powerful 330hp/1,250Nm version is now available.

And when it comes to resale, the MAN’s sound reputation for productivity and strength has seen the model command the highest values on the used-truck market.

It is this unique combination that makes the MAN such a financially astute purchase decision and has helped keep the TGM at the top of the sales charts in this highly specialised field.For more information about the MAN 18t 4 x 4 model, please contact Johan Middag on 9703 3333 or 0400 159 383.

MAN 18t 4x4 has fertiliser spreader market sown up!

5 TRUCK FORCE | OCTOBER 2009

CUSTOMER EXPERIENCESMAN|WESTERN STAR

Having been involved with trucks since the age of 21 and running his own transport business for the past 25 years, Nick Miles knows a thing or two about the business of trucking and transport.

Nick is the owner of Miles Transport, a company specialising

in the transport of cut flowers which is located in the Melbourne suburb of Monbulk – an area of greater Melbourne that is home to some of Australia’s finest flower farms.

Nick’s company transports cut flowers such as tulips and lilies along with other horticultural produce between Melbourne and Sydney with stops at both capital city flower markets. The time sensitive and fragile nature of his cargo requires a careful approach to the selection of his transport equipment, to ensure his flowers reach their destination in perfect

condition.Nick has a fleet of

rigid and single trailers, but with changing load requirements it became apparent that a B-Double set up would be the most efficient and cost effective solution for his future needs. Nick therefore had to look at a truck that would be able to cope with the extra demands of towing a B-Double trailer.

Nick knew Sales Managers Tony Elkins and Paul Dinicol from way back and as he puts it, ‘they put the hard word on me to go with Western Star!’

Sales consultant Mark Englezos was also involved and arranged a demo unit for Nick to evaluate. After a comprehensive test drive Nick duly ordered 2 Western Star FXB’s with 40” Stratosphere sleeper cabs.

Whilst Nick found the Western Star a great truck, what really clinched the deal was the way

Paul, Tony and Mark looked after him. “What really impressed me was the way the guys looked after me throughout the whole purchase process – that’s something that’s really important to me,” Nick said.

“In this game, I want to be looked after for the life of the truck, and that’s what I feel the guys from Patterson Cheney can offer me,’ Nick went on to say.

Nick also purchased 2 brand new Maxi-CUBE refrigerated vans complete with specialised trolleys to protect his precious cargo.

So far he’s been more than pleased with the performance of the Western Stars – both Nick and his drivers are enjoying their time behind the wheel. Nick has a policy of regular fleet updates so an additional Western Star may well be added in the future.

I want to be looked after for the life of the truck, and that’s what I feel the guys from Patterson Cheney can offer me.”

‘‘

Miles Transport a cut above the rest!

6 TRUCK FORCE |OCTOBER 2009

CUSTOMER EXPERIENCESISUZU D-MAX

Burwood Fuel & Fodder Supply originally commenced trading back in 1924 when it was involved with ice and furniture removals. The business then moved into solid fuel, firewood and briquettes, but has since evolved into a grain, animal and pet food supply outlet. One of their specialities is in the area of premium dog food which has seen phenomenal sales growth over the past few years.

Ian McKay started working with the business after school and has been the managing partner of the business for the past 32 years. He puts down the success of the business to building personal relationships with his customers who come from all over Melbourne. Ian hasn’t had to do too much advertising, as most of his business has come from word of mouth.

Ian has recently taken delivery of an Isuzu D-Max to assist with

general deliveries after the Isuzu was recommended to him by a friend. After test driving a D-Max, Ian was convinced that this was the Ute for him and subsequently ordered a 4x4 LS Auto demo model which came fitted with a canopy – a useful addition to protect the variety of goods Ian transports.

One of the things that really drew Ian to the D-Max was the advanced engineering of D-Max that ultimately will result in lower servicing costs.

After living with the D-Max for a couple of months Ian has nothing but praise for the vehicle. “It’s comfortable, very reliable and looks great,” Ian said. The performance is excellent and I’m also achieving good fuel economy,” he went onto say.

The new D-max is the pride of the fleet, and affectionately known around the place as, ‘The Limo.’

One of the other attractions of the vehicle was the towing capability - being a keen fisherman Ian wanted a Ute that would be able to cope with towing an 18ft fibreglass boat. With a 3,000kg towing capacity coupled with the grunt of the 3-litre turbo diesel engine Ian reckons the D-Max will be in its element.

Ian purchased the D-Max from Patterson Cheney Truck Centre, Dandenong. He speaks very highly of sales consultant Adam Folino, whom he describes as

‘First Class.’“Adam was fantastic to deal

with – he couldn’t do enough for me and made the entire purchase process simple and easy. In my business I like to treat people the way I like to be treated and that’s exactly how Adam operates,” Ian went onto say.

Ian also operates another Ute which is approaching changeover time - based on his experiences with his current D-Max, there’s no doubt Isuzu D-Max will be at the top of his shopping list.

Great ute, great service!

7 TRUCK FORCE | OCTOBER 2009

Many different models available.But hurry – stock selling fast!

From just $175,890*

SPECIALSISUZU|WESTERN STAR

• C13 Cat or Detroit EGR 14 litre 430-515 HP

• Suit prime mover and truck & dog tipper

• 68t GCM – ideal for B-Double applications

• 18 speed Eaton transmission

• Choice of wheelbases• 46,000 lb rear axles

applies for eligible small businesses†50% Bonus Tax Deduction

Western Star Fleet Spec 2

Marathon Sale

*Price includes GST and dealer delivery, but excludes registration, stamp duty, and other statutory charges. These cannot be quantified due to the fact that these costs will vary depending on the vehicles final specification, intended application and state in which the vehicle will operate. To obtain a drive-away price, please contact us to discuss your individual requirements and intended use of the vehicle. While stocks last. † Please note that this information should be viewed as a broad guide only. Please check with your financial consultant and accountant to ensure you are eligible for these deductions prior to entering into a purchase agreement.

Call us NOW!

Isuzu SpecialTilT Tray2009 fvy 1400 tilt tray

$223,000GST, dealer delivery and on road costs Incl,Stock No: A46406

available for immediate Delivery

1800 013 200

• 295Hp 9 Speed, Bogie Drive on Airbag Suspension • 8,000mm Deck • Remote Control• Ramsay 20,000 lb winch • Twist locks

8 TRUCK FORCE |OCTOBER 2009

Disclaimer: All material in this Newsletter is copyright and may not be produced in any format without the written permission of the author. No responsibility is accepted for unsolicited manuscripts, photographs or transparencies. All statements made, although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission. Articles in this Newsletter are published as a service to Isuzu, Western Star, MAN and Isuzu D-Max owners and should not be substituted for specific advice..

Melbourne Isuzu Dealers

• Campbellfield • Dandenong • Footscray

1800 013 200

Western Star/MAN Dealer locationsCampbellfieldCnr. Hume Hwy & Northbourne Rd, Campbellfield Vic 3061Tel: 9305 3155

Dandenong203 – 207 Frankston Dandenong Rd, Dandenong Vic 3175Tel: 9703 3333

Footscray150 Whitehall St, Footscray Vic 3011Tel: 9689 7611

NEWsPATTERSON CHENEY|WESTAR

What do these brands have in common?They’re all sold and serviced by The Patterson Cheney Group

Our truck customers are familiar with the Isuzu, Western Star and MAN brands. But what many people don’t realise is just how many other leading automotive brands fall under the Patterson Cheney umbrella.

In addition to the aforementioned truck brands, today you can look to Patterson Cheney for Honda, Holden, Toyota cars and recreational vehicles, Mercedes-Benz Passenger Cars and Vans, Isuzu D-MAX,

Honda motorcycles, as well as Honda lawn, garden and power equipment products.

And there are a couple of very good reasons why it’s worth talking to us if you’re in the market for any of the above brands.

Firstly, because our buying power is so big, we can pass the savings on to you as well as offering you a great range of competitive finance packages.

Secondly, you’ll experience the same great service that you’ve

come to expect from any of our ‘other’ Dealerships – we didn’t get this big without looking after our

customers, no matter if they’re buying new, used, parts, service or finance.

All our staff have an absolute commitment to customer satisfaction – they know what they’re talking about, so you can rely on their advice.

So if you’re in the market for one of the brands above, your first stop should be to talk to your existing truck sales consultant who will point you in the right direction.

STOP PRESS

All our staff have an absolute commitment to customer satisfaction”

‘‘

Congratulations to Megan of Hastings, Victoria, who was the lucky winner of the D-Max competition at the recent National 4x4, Off Road, Fishing & Outdoors Expo in Melbourne.

Megan is a part time ranger at Point Nepean Park and is looking forward to putting the D-Max to full use as an economical workhorse perfect for her work and also for some off-road 4x4 action.

The winning D-Max was handed over to Megan at Patterson Cheney Isuzu Ute on September 17th by Isuzu Ute Zone Manager, Wayne Hard and Patterson Cheney D-Max Sales consultant Adam Folino.

Isuzu D-Max Dealer Location203-207 Frankston Dandenong Rd,

Dandenong, Victoria 3175

9703 3333

Left to right: Wayne Hard, winner Megan, Adam Folino

D-Max winner thrilled with prize