true north part 4 - feedback
TRANSCRIPT
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Bootcamp AimsAt the end of six months we EACH will have a business that:Represents us Works to our strengthsIs more than just usEngages effectively with othersIs able to reap what we desire
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Bootcamp Rules1.Work at it2.Work at it ‘together’3.Work at it ‘by learning and
applying’4.RESPECT each other5.Encourage each other
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Aims of this months BIG:
• An introduction to Feedback – The AWARE model and Feedback Matrix
• Customer Feedback - what your website is saying about the customer journey
• Physical ‘Feedback’ – what your body is telling you about the environment you have created
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What is Feedback?
• Information communicated for the purpose of learning
• A means by which we change thinking and behaviours
• An ‘Improvement Experience’ – For you & your businesses and for ALL stakeholders
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What does Feedback look like?
Growth MindsetTwo-way DialogueAction Orientated
• being open to suggestion
• actively soliciting opinion
• commitment to develop and build your strengths
• setting expectations
• ongoing input on your progress,
• asking questions
• understand the feedback given
• identify areas of weakness• commit to actions to
improve performance• SMART goals for positive
progress
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What is your current ‘mindset’ to feedback?
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The Lean In ‘AWARE’ Model for Feedback
1.A – Ask for it2.W – Watch the emotions3.A – Ask questions4.R – Reach out for different perspectives
5.E – Engage your potential
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Taking Stock (2 minute review)
The AWARE questionnaire
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Feedback Matrix
Why?• Encourages you to acknowledge the source of the feedback
• Positives and negatives are considered
• Become self-aware and acknowledge limitations
• Identifies learning needs
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Finally a word on the Lean Start-up
The Lean Start-up Principles
1.The omnipresent entrepreneur2.Extreme uncertainty is the
context your ideas live in3.Validation and testing4.Build – Measure – Learn5.Accounting and Accountability
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Lean Feedback Loop
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Increase opportunity for feedback
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A BIG welcome to:
Followed By