trust turnaround through business intelligence
TRANSCRIPT
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Trust Turn-Around
Performance Improvementthrough Business Intelligence
Patient Care, Safety, and Confidentiality come first
Focus on the organisation, address the business needs
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My Focus
Identify Critical Items
Strategic ConsultantProgramme
ManagerSolution ArchitectAssured Delivery
Businessas usual
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Current Situation
• Financial rating amended from 3 to 2 in August 2012
• Governance risk rating amended from AMBER-RED to RED in November 2012
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Actions – Taken and Required
Taken• Crisis Stabilisation• Appointment of
Interim (financial) Directors
• Control of short-term Spending
• Financial / cashflow management
Required• Identification of
detailed control mechanisms
• Development and implementation of monitoring systems
• At-a-glance trends and projections(no surprises!)
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Monitoring - Examples
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A & E
• Ensuring Clinical Involvement
• Record levels of attendances need monitoring and tracking
• Patient Surveys
• Referrals versus Walk-Ins – Alternatives
• Management of Staffing levels
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Ward Management
• Ensuring Clinical Involvement
• Bed Numbers
• Occupancies
• Length of Stay
• Overstays / Outliers
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Incidents and Patient Safety• Provide safe and
reliable care to patients
• Enable this by giving staff information (not raw data) on incidents
• Provide the tools for useful analysis of this information
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Financial Performance
• Ensuring Clinical Involvement
• Ratio of financial support received to total income;
• Ratio of non-recurrent income to total income;
• Ratio of current assets to current liabilities;
• Performance against Better Payments Practice Code;
• Pate of increase in projected deficit;
• Rate of increase in exchequer
• Proportion of expenditure still outstanding (at different stages of the financial year.)
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Been there, done that
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Strategy Map /Balanced Scorecard
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Summary
• Multi-Track Approach• Get Datix Intelligence running quickly• Create a Balanced Scorecard and
associated Strategy Map . . . embed into Outlook (like ORIOLE)
• Establish formal programme . . . use pre-built architectures etc.
• Don’t forget business as usual!
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Discussion
© Redwing Business Intelligence 2013 Architecture Slide 13
Donna Kelly
0(781) 380-0181