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Version: 8.0Question 1

A technician is working on a PC that uies a RAID array for operaon The user of the system has

reported that random es are becoming corrupted on creaon with no paern to the acity One

drie in the array is ikey faiing and causing the read/write faiures Which of the foowing types of

RAID is MOST ikey in use?

A RAID 0

B RAID 1

C RAID 5

D RAID 10

Aoswern A

Question 2

A user is trying to access an appicaon on their home machine from work The user sets up port

forwarding on their router but is s unabe to connect to the appicaon Which of the foowing

shoud be the user’s NEXT step in resoing this issue?

A Congure Wake-on-LAN for the NIC on the Work PC

B Congure a rewa excepon on the Home PC

C Switch the Work PC network from “Work” to “Home”D Disabe the Windows rewa on the Home PC

Aoswern B

Question 3

The customer reports their PC freees up eeryday around the same me Which of the foowing

uies woud be BEST to check for any error codes?

A Windows UpdatesB Task Scheduer

C Eent Viewer

D Performance Monitor

Aoswern C

Question 4

A user is ooking for the Appicaon Data directory in their proe but cannot see it Which of the

foowing Contro Pane opons woud correct this?



A System

B Dispay

C User Accounts

D Foder Opons

Aoswern D

Question 5

A user has downoaded and instaed a browser add-on that causes the browser to hang The PC has

ery sow system response when rebooted Which of the foowing shoud a technician do to

troubeshoot this probem?

A Run System Restore, update anirus program, and run an anirus scan

B Remoe a Internet temporary es, run an anirus scan, and reboot using Last Known Good

Conguraon

C Remoe a temporary es, turn o System Restore, update and run an anirus scanD Run an anirus scan, Run Disk Ceanup, and reboot into Safe Mode

Aoswern C

Question 6

A arge magnet is paced too cose to a CRT monitor Which of the foowing wi MOST ikey occur?

A Dead pixes

B Fickering imageC No image on screen

D Distorted image

Aoswern D

Question 7

Aer being reocated to an encosed posion under a desk, a computer experiences intermient

shutdowns Which of the foowing condions is MOST ikey the cause?

A Power surges

B Oerheang

C APIPA addressing

D RF interference

Aoswern B

Question 8

A technician is xing a ery sow computer Anirus and Maware programs hae been run, and

some detecons hae been remoed Aer running Disk Ceanup, the system s seems to be sow,especiay with mupe programs running Which of the foowing shoud the technician do NEXT?



A Run CHKDSK

B Manuay erase a cookies

C Go back to the atest restore point

D Run defrag

Aoswern D

Question 9

Which of the foowing is the command ine entry to start an archie or restore a process on a

Windows XP computer?

A RECOVER

B REPLACE

C NTBACKUP

D COPY

Aoswern C

Question 10

A technician receies a report that the pages coming out of a aser printer are smearing when

touched Which of the foowing components shoud the technician check FIRST to resoe this issue?

A Drum

B FuserC Pickup roer

D Corona wire

Aoswern B

Question 11

A technician is working on a user’s PC Aer tesng the theory of the cause, which of the foowing

coud the technician perform NEXT? (Seect TWO)

A Resoe issue

B Inform user

C New theory or escaate

D Document issue

E Verify system funconaity

Aoswern A, C

Question 12

A technician responds to a hardware issue with a serer The technician discoers that one of thehard dries in the serer has faied The serer is set up in a RAID 1 conguraon Which of the



foowing steps woud the technician perform NEXT?

A Remoe the hard drie and back up the data

B Run CONVERT on the hard drie

C Reboot the serer

D Swap hard drie and rebuid array

Aoswern D

Question 13

When remoing the top case from a aptop, which of the foowing, besides hand toos, shoud a

technician hae on hand to assure correct disassemby and reassemby? (Seect TWO)

A A mumeter and a toner probe

B A arge coth to spread the screws and disassembed parts on

C A wring pad for documentaon and a marker to abe cabesD A manufacturer’s technica manua for the mode of the aptop

E A container with separated areas to store dierent sie screws

Aoswern D, E

Question 14

A user states that when they ogon to their computer somemes they get an IP conict error The

user computer is congured with a stac IP Which of the foowing is the probem?

A Dupicate IP exist on the network

B DHCP serer needs to be rebooted

C Network adapter drier needs to be updated

D Bad network adapter

Aoswern A

Question 15

A user has recenty instaed Windows 7 on a computer They ran Windows updates, updated the

rmware and instaed a printer The user accessed a P2P appicaon and now they are geng a arge

amount of browser pop-ups Which of the foowing is MOST ikey the cause of the pop-ups?

A Phishing

B Maware

C Proxy redirect

D Firmware

Aoswern B

Question 16



Users are reporng that their aser printer is picking up mupe pages The printer has ery high

uiaon Which of the foowing shoud be performed to resoe this issue?

A Use a maintenance kit

B Caibrate the printer

C Repace the tonerD Repace the fuser

Aoswern A

Question 17

SIMULATION

You need to congure your mobie deice to send and receie eectronic messages from your

company Your mobie deice must be abe to truy synchronie the message state with your desktop,

so that when a message is read on your desktop, it is marked as read on your mobie deice Theseare the proper parameters:

• Emai address: tech@techiescom

• Password: P@$$w0rd

• Poptechiescom Port: 110 Security: None

• IMAPtechiescom Port: 993 Security: SSL

• smtptechiescom Port: 465 Security: TLS

• Company SSID: Techies

• Security: WPA2

• Passphrase: P@$$w0rd

• SSID is not broadcasted

Instrucons: You are not authoried to use the Company's WLAN The outgoing serer does notrequire ogin credenas When you hae competed the simuaon, pease seect the done buon to

submit your answer

mailto:[email protected]

http://pop.techies.com/

http://imap.techies.com/

http://smtp.techies.com/

http://smtp.techies.com/

http://imap.techies.com/

http://pop.techies.com/

mailto:[email protected]



Aoswern

Since we are instructed to not use the company’s WLAN we ony need to worry about the emai

sengs and ignore the WiFi and Networks tab

On the MAIL tab enter informaon as shown beow:



That shoud be a that is needed



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