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Awareness program onISO/TS16949:2002

Technical Specification

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ISO/TS 16949:2002

It is an ISO Technical specification,aligns existing American (QS-9000),

German (VDA6.1), French (EAQF) andItalian (AVSQ) automotive qualitysystems standards within the global

automotive industry to eliminatevarious certifications for differentcustomers.

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ISO/TS 16949:2002Was framedbyInternational Automotive

Task Force (IATF)& Japan

Automobile Manufacturers

Association (JAMA).

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Format of ISO/TS 16949:2002

In the standard, Automotive qualitysystem requirements are written aroundthe format of ISO 9001:2000.

ISO requirement

TS requirement

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Applicability ISO/TS 16949:2002

Any organization in the automotivesupply chain is eligible for certification

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The PDCA cycle

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The PDCA cycle

PLAN Establish the Objectives

DO

Implement the processes

CHECK Monitor and measure theprocesses

ACT Take actions to improvecontinually.

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QUALITY MANAGEMENT SYSTEM

4.1 General requirements

4.2 Documentation requirements

(Quality policy, Quality manual, Controlof documents (Engineeringspecification), Control of records

(Record retention))

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HIERARCHY OF QMSDOCUMENTATION

Formats and Records

Control plans,Docs, Work instructions

QMS procedures

Quality Manual

Quality policy and Objectives

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MANAGEMENT RESPONSIBILITY

5.1 Management commitment (Processefficiency)

5.2 Customer focus

5.3 Quality Policy5.4 Planning (Quality objectives, QMS

planning)

5.5 Responsibility, Authority andcomn.(Resp & Authority,MR,CR)

5.6 Management review (QMS

performance, Review input, Output)

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RESOURCE MANAGEMENT

6.1 Provision of resources

6.2 Human resources (Design skills,

Training, Employee motivation)6.3 Infrastructure (Plant, facility,

equipment, Contingency plans)

6.4 Work environment (Personalsafety, Cleanliness of premises)

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PRODUCT REALIZATION

7.1 Planning of product realization7.2 Customer related processes (Specialchrs,Review requirements, feasibility

review)7.3 Design and development (Productdesign, Process design)

7.4 Purchasing (Approved suppliers,Purchasing info, verification, Incomingquality, Supplier monitoring)

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PRODUCT REALIZATION

7.5 Production and service provision(Control plan, Work instruction, Set upapproval, Maintenance, Tooling,Processvalidation, Traceability, Customerproperty)

7.6 Control of measuring andmonitoring devices (MSA,Calibration,Laboratory)

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MEASUREMENT, ANALYSIS ANDIMPROVEMENT

8.1 General (SPC)

8.2 Monitoring and measurement(Customer satisfaction, Internal audit

Process, product audits, Measurement ofproduct, process, Layout inspection)

8.3 Control of NC products

8.4 Analysis of data

8.5 Improvement (Processimprovement, CAPA)

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BENEFITS OF QMSGreater focus on customer requirementsand Customer service.

Conveys commitment to quality

Continuous improvement cycle, results incost savings.

Provides universal approach to quality

and business.

Controls process and systems andestablishes operational control.

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BENEFITS OF QMSCorporate walls come down, peoplecommunicate better.

Ensures product development and

design changes are controlled.Creates awareness of the need oftraining

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To summarize Internal benefits

Management efficiency

Planning

Problem solvingSupplier control

Communications

Ability to changeDiscipline

Staff morale

Employee training

Duplicate effort

Re-work

WasteCost

Staff turn over

Increases Reduces

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To summarize External benefits

Product and servicequality

Customer satisfactionRepeat sales

Company image

Marketability

Complaints

Warranty claims

Increases Reduces

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Time for Questions?