tsa national management system - sita...• cross queue comparison • cross airport comparison •...

TSA NATIONAL MANAGEMENT SYSTEM Using Data as An Asset to Drive Operational Efficiency

TSA National Viewer | Confidential | © iinside 2017 | © SITA 2017

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LEADING THE MARKET IN US CHECKPOINT INSTALLATIONS

• Austin International Airport

• Dallas Love Field (Site assessment complete | proposal

• San Jose International Airport (Site assessment complete | proposal being sent)

YEAR MARKET TOP 30

ENPLANEMENT

26% 2016 26% INSTALLATIONS

STATUS

2017 CONTRACT BACKLOG 16% 42%

2017 PILOT BACKLOG 10% 52%

2018 RFP’s 2017 11% 63%

2018-19 OPEN 37% 100%

HNL

IAH

SEA

FLL

MDW

SLC

SFO

EWR

ORD

CLT

LGA

DTW

DFW PDX IAD DCA

TPA

PHL

BWI

BOS

LAX

JFK

LAS MSP

MCO

ATL

DEN

PHX

MIA

SAN

TOP 30

1 2

3 4

5

25

26

27 28

29 30

24

16 17

19 20

21

22

23

15 18

6

7

9

10 11

12 13

8

14


MANAGEMENT AT EVERY LEVEL

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screen.


AIRPORT

Real-Time Analytics

NATIONAL

Real-Time Analytics

DAAS – API’s

Data as a service

14min

Canines ASSET UTILIZATION

Canine

ASSET FLOW

Employee

MANAGEMENT AT EVERY LEVEL


screen.


AIRPORT

Real-Time Analytics

NATIONAL

Real-Time Analytics

DAAS – API’s

Data as a service

Canines ASSET UTILIZATION

Canine

ASSET FLOW

Employee

RESPONSIVE DESIGN – ACCESS ANYWHERE


screen.

WAIT FLOW VISIT ENGAGE


TSA National Viewer | Confidential | © iinside 2017

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second wait time the same number is reflected

on the new refresh screen.

TIERED MANAGEMENT


Best Buy Passive Analytics

Provider. Large scale

deployment experience

• From Years 2011-2014

• 1200 Stores

• Regional View

• District View

• Store View

• Performance | Leaderboards




TRANSFER INTERFACE


Seamless Fit for Airports • Global View

• Airport Tier View

• Ranking View

• Leaderboards

• Alerts

• Cross Queue Comparison

• Cross Airport Comparison

• Staffing and Recommendations

BEST BUY STORE VIEWER

BEST BUY NATIONAL VIEWER

TSA NATIONAL VIEWER

SITA QueueAnalyzer




DC NATIONAL VIEWER


Operational Urgency

• Time Alerts & Notifications

• Staff Alerts & Notifications

• Location Alerts & Notifications

Low High

Note: The color of the status for the day is carried though the interface.




SINGLE TOUCH INTERACE


Operational Urgency

• On click to airport statistics and

performance analytics




LEADERBOARD RANKING


Cross Share Learnings

• Leaderboard rankings based on

definable KPI’s to cross share

learnings between airports




QUEUEANALYZER


Operational Urgency

• Real-Time Projections 98%+

Accuracy

• Lane Open & ID check Open

Detection

• Quick Line Growth Response

Time 90 Sec

• Real-Time & Historical Analytics




CANINE ANALYZER

Real-Time Asset Analytics

• Time in queue

• Utilization

• Planning and Scheduling

• Auto-Reporting

• Threshold Alerts





FLOWANALYZER


Real-Time Asset Analytics

• End to end asset tracking

• Employee asset tracking

• Asset exception reporting

• Density and perimeter alerts

• Rate of movement alerts




API’s


Data as a Service • Load Balancing

• Real-Time Mean

• Real-Time Window




SINGLE SOURCE DELIVERY


SECURITY

WAIT TIMES

API’s

DAAS CANINE

ASSETS

ASSET

FLOW EXTERNAL

AODB | Weather

ASL

Automated

Security

Lanes

National Level • KPI leaderboard

• Real-view of issue airports

• Automated reporting (Emails | API’s)

Airport Level • Problem hours

• Alerts to solve issues as they happen


Asset Level • Real-time staffing

• Resource Optimization


Tying it Together With Seamless Integration

• Layered capability with ASL Automated Screening Lanes

• API’s enable cross data correlations from one interface

• Highly scalable open source platform





• Threshold Alerts

• Lanes Needed Alerts

• ID Checks Needed Alerts

Urgency • Effective Staffing

• Effective Capacity

• Managed Line

• Automated Reporting

OPERATIONAL

SATISFACTION • Informative

• Respectful

• Organized

• Timely

RATING

DATA AS AN ASSET

Creating a Rating System • Correlate data across like sized

airports to drive new rating

system to understand where

improvement opportunities

reside

• Operational

• Urgency

• Satisfaction

CROSS AIRPORT MANAGEMENT SOLUTION SUMMARY

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Seamless Integration

• Layered capability with ASL Automated Screening Lanes

• API’s enable cross data correlations from one interface

• Highly scalable open source platform


• Operational Efficiency Real-Time Projections 98% accuracy

• Operational Urgency Lane Open & ID check Open Detection

• Passenger Satisfaction Quick Line Growth Response Time 90 Sec

• Automate | Utilization Canine Asset Tracking

• Automate | Utilization Employee Asset Tracking – Insider Threat

• Security | Real-Time Soft Target, Density, and Rate of Movement Detection





AIRPORT API PILOT

90 Day test to validate product

We will provide you with the

measurement points from start to

completion

Leverage 3 Airports

• Denver

• Phoenix

• Orlando

tsa national management system - sita...• cross queue comparison • cross airport comparison •...

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