Bethel’s Technology Service Request

TutorialBy

Shirley Melton

Attention: Bethel School District does not support personal property for repairs and you could be held liable if your personal equipment is illegally used on the district network.

Step 1 to T.S.R.• Log in to the District Teacher Website by

Logging in to My Bethel• http://my.bethelsd.org

Your screenShould look like this

• Looking at you’re My Bethel screen, scroll down the left side of the screen until you see the link Tech Service Request (TSR) and click on the link

Click Here

The screen below should appear. Here are some key parts to this screen.

Menu ItemsClick here to see your history of past TSR’S

Your history of past TSR’S

• Let’s open a past TSR and look at the information provided

Past tsr selected

Past TSR information\comments

• Submitting a new TSR work order

Select New TSR

• Let’s identify the different parts of the New TSR Screen Your name

The problem you are having. The next slides will elaborate more on this section

Your extension phone number

Your Room # where technology in located

Major repairs usually provided by building fundsThis allows a doc.

To be sent with TSRThis allows text about TSR

District bar code on the device

Use selection arrow for the school name

• Describing the different problems that can be submitted for a TSR Account- Select if you cannot log-in to the

district or my.bethelsd.org on any computer. You will need to call 6767 since you cannot fill out a tech request.

Computer- Select if your computer is not functioning properly (software or hardware)

Internet- Select if the Internet will not work usually on a second computer in your room since a TSR will not function if the Internet is not working

Email- Select if you cannot log-in to your email account for you having issues with it

Phone- Select if you cannot use your phone or you need some changes made.

• Describing the different problems that can be submitted for a TSR AV- Select if you cannot other technology is

not working like projector, Doc camera, audio, etc.

Deliveries- Select if materials or equipment did not arrive as expected

Other- Select if problem is not listed as one of the choices. Do not forget to fill out the text box below to describe your problem

Lab- Select if you have a computer lab that is having issues

Mobile Cart- Select if you are lucky enough to have a mobile lab cart that is having some issues.

Printer- Select if your printer is not working properly or needs a cartridge you need inserted. Jet ink printers are not supported by the district

• Submit TSR by selecting the button at the bottom of the screen.

Click here to submit TSR

• You are now completed with your TSR request. You will want to write down the ticket number for future reference if service does not happen in a reasonable amount of time.

Your Ticket Number