Travel and Transportation Capability Presentation

Year 2011

2© Hexaware Technologies. All rights reserved.

Agenda

Corporate Overview1

TTHL Practice Overview

2

3

4

Customer Engagements & Proven Results5

Why Partner with Hexaware?

6

Horizontal Offerings

3© Hexaware Technologies. All rights reserved.

Proximity CenterDelivery CenterSales Office

Singapore

Sydney

TokyoMumbai

PuneChennai Bangkok

Frankfurt

London

Paris

Brussels

DubaiSan Jose

Chicago

Toronto

Boston

New JerseyAtlanta

MexicoBengaluru

Nagpur

• The Green Edge Award 2010 for using IT to maximize business impact.

• Leaders category for The 2010 Global Outsourcing 100 by IAOP

• Ranked N0: 18 in the NASSCOM’s Top 20 IT Service Providers India (2009-2010)

• Top 100 Innovative service Provider by Global Services• CIO 100 Ingenious Award• Best Employers for five consecutive years (2005 – 2009) &

#22 Employee Satisfaction Survey ‘09 DQ- IDC• Markie Award in the Marketing Visionary category at the 2010

Eloqua Experience user conference, California. • Ranked amongst the 500 best performing Mid-sized

Companies in India by Inc.India for outstanding ingenuity and determination shown during the toughest of the economic times.

Hexaware Overview: Key Facts

6511 Employees globally (Dec’10)

50Million dollar clients (Dec’10)

32Offices worldwide

174Active Clients served worldwide

(Dec’10)

231.2$ mn Revenues in CY ’10

Delivery centers in Mumbai, Chennai, Nagpur, Pune, Mexico, Bangalore, New Jersey

Industry Recognitions

Golden Peacock Award

CertificationsCMMI Level 5, ISO 27001, PCIDSS

4© Hexaware Technologies. All rights reserved.

Snapshot

Fastest growing Indian IT/BPO Service Provider with Revenue $230 Million for Year 2010

Listed in India and UK Stock Exchanges (Financial results as per GAAP)

Strong Quality & Process Focus

Certified SEI CMMi Level 5, ISO 9001:2000, Tick IT, ISO 27001 (formerly BS7799) and SAS 70

Best-in-class global delivery capabilities

Preferred Top 20 Employer for the last 3 years by IDC

Impressive roster of blue chip clients across verticals

Focused vertical with leadership in Travel and Transportation Banking , Financial Services & Insurance Manufacturing and Healthcare

Strong Horizontal services Packaged Solutions - PeopleSoft, SAP, Oracle Business Intelligience and Analytics Testing & Quality Assurance

5© Hexaware Technologies. All rights reserved.

1995

1999

2000

20022003

20042005

20062007/20

08

CMM Level 5

CMM Level 4

CMMI - Recertification

ISO Recertification

ISO 27001

BS 7799 / ISO 27001

ISO 9001 :2000 & TickIT

ISO 9001:1994

CMMI Level 5

One among 30 companies that have attained

CMMi Level 5, indicative of consistent on time and

on budget delivery of projects

2009PCI DSS 1.2

Quality & Security – Hexaware’s Journey

6© Hexaware Technologies. All rights reserved.

Our Value System: The Foundation to Success

Ensures your engagement

success

Focused SolutionsKnowledge centric

ecosystem with IP based delivery model

Technology Expertise

Adaptability in delivery models to meet your

needs

Flexible Framework

Trusted Advisors

Honest business relationship with 360

transparency

0In pursuit to achieve your organizational

objectives

Partnership Approach

Your Success is Our Focus

7© Hexaware Technologies. All rights reserved.

BFSI

40+ clients, 2000+ skilled & experienced technical ConsultantsCore banking solutions expertise – Retail Banking, Asset Management, Insurance FIX/SWIFT, Internet Banking, Wealth Management, Risk Management & Reporting, Compliance, Leasing, Analytics and Warehouse

Niche expertise in packaged applications like Temenos, SAS, Fermat, Eagle, Oracle-PeopleSoft & SAP, CRM

TTHL

Core expertise in critical applications like ticketing, passenger reservations, cargo handling, crew scheduling, aircraft maintenance etc

Engagements with top 20 airlines in the world, with more than 700 experienced consultants

Expertise in Revenue Mgmt, IBM/UNISYS Mainframe, Open Systems and Web Technologies and specialized skills in TPF, ALCS, TIP, USAS , MAPPER

Healthcare

Only Indian company to offer end-to-end integrated claims management services

Unique capabilities in clinical & pharmaceutical Data Management & AnalyticsNiche provider of an array of outsourcing solutions to US medical providers, billing companies & hospitals

Enterprise Solutions – PeopleSoft, Oracle, SAP, Microsoft, CRM

BTO/ Testing Solutions

Business Intelligence & Analytics

New Generation Technologies

BPO

Manufacturing

Integrated offering in areas related toApplication development and deployment, CRM, engineering applications, ERM, operations and manufacturing applications, systems infrastructure software, SCM, security ,Supply Chain Analytics

Legacy

Industry Focus

8© Hexaware Technologies. All rights reserved.

Service Spectrum

Business Process Outsourcing

Business Analytics and BI/DWEnterprise Solutions

Product Engineering

HR-IT ServicesIndependent Testing

ITEnabled Business Solutions

• Legacy Modernization• Development• Re-engineering/ Migration• Maintenance• Testing

• Business Requirement Analysis• System Integration Testing (SIT)• Performance Testing• Test Automation, UAT Support• Fail Over/Availability Testing• Automation Lab: Mercury,

Rational

• Global Roll out• Support & Maintenance • Upgrade, Data Migration• Help Desk• Testing• Packages: Oracle-PeopleSoft,

SAP,MS

• New Product Development• Product Porting &

Reengineering• Customization & Localization• Testing & QA• Product Support

• Global Consolidation• HR Analytics• Employee Portals• HR Help Desk• Global Roll out of HR & Payroll • Enterprise Learning Management• Shared services support

• Analytics: Risk, HR, Financial• Business Intelligence• Data Warehousing, Reporting• Performance Management

• InfoSec Consulting• Implementation• Managed Services• Enterprise Product Support

Infrastructure Management• HR Outsourcing• Financial Services Outsourcing• Claims Processing• Forms Processing• Documents Management• Items Processing

Application Services

9© Hexaware Technologies. All rights reserved.

Why Partner with Hexaware?

Delivery

Flexibility

Innovation

Exp & Focused Practice

Domain Expertise

2500 person years experience in Hospitality & Transportation Hands-on domain experts from industry Domain (T&T)

specific partner base Huge partner base to draw upon for various consulting

assignments and to resolve those niggling business issues Blend of Solution and Technical architects Legacy to Latest technologies

CoE – Centres of Excellence Airlines & Transportation Lab

Harmonization of Hexaware and Customer processes Easy resources ramp-up and ramp-down

Significant presence in US, Europe and APAC Development centers all across the globe

Customer Base

8 of Top 20 airlines Leading customer loyalty marketing firm 3 Top Transportation firms Leading GDS for Hospitality industry

A Partner.Not a mere

service provider

Travel and Transportation Practice Overview

Our Goal:To be the leading

provider of IT solutions that

Enable Success in the Travel and Transportation

Industry

12© Hexaware Technologies. All rights reserved.

Travel & Transportation - Overview

Focused Practice with significant revenue stream

20% revenue contribution. 10% investment

towards Practice Development

Over 45 Clients spread across the globe – More

than 10 customers with multi-year engagements

4000+ Person Years of overall experience / 700+

Technical and Functional Consultants

Partnerships with leading Product Vendors

and System Integrators

Domain Focus – Warehousing, Distribution

/Transportation, Fleet Management, Telematics,

Freight Management, MRO, Booking/Reservations,

Revenue Accounting & Management, Track &

Trace, GPS Tracking and Asset Management

Integrated BPO Services to complement IT

Services

Our Elite Travel, Transportation and

Logistics Customers to name a Few..

13© Hexaware Technologies. All rights reserved.

Our Domain Expertise

Airlines and Airports

Transportation & Logistics

Travel and Hospitality

Customized Industry Solutions, Full Spectrum IT and IT enabled Services, Consulting

ENABLERS

Technology and Product

Expertise

Solution Accelerators

Center of Excellence

Strong Partnerships

Ensuring Complete Customer Satisfaction

• PSS• Cargo• MRO• Loyalty

Programs• Crew

Management• Airport

Management• Baggage

Handling

• Transportation,• 3PL• Shipping &

Ports • Rail Freight• Warehouse &

Distribution

• Portals• GDS• Revenue

Management• Loyalty

Management,• Reservation

solutions

14© Hexaware Technologies. All rights reserved.

Baggage Reclaim Area

Lounge

Check-inSelf Service Kiosk

Security Check

Lounge

Lounge

Lounge ImmigrationBoarding

FIDS

Customs

Hand Baggage Security

Customs

Ticket Counter

Duty Free

Immigration

Baggage Check

Car Rental

Hotel Booking

End-to-End Expertise in Airline

Reservation

Flight Operations

Crew Scheduling

MRO

Flight Scheduling

Cargo

Customer Loyalty

DCS

Our Experience

Airport Terminal

15© Hexaware Technologies. All rights reserved.

Travel & Hospitality – Service Offerings

Reservation system Global Distribution System Revenue Accounting &

Management Crew Scheduling Departure Control Communication Cargo Systems

Reservation system Global Distribution System Catering Loyalty systems Room Allocation Scheduling & Planning Web portals interface

Reservation systemGlobal Distribution SystemFleet ManagementPoint of Sale SystemSchedulingFleet tracking

Reservation system Global Distribution System

Loyalty programCRM System

Reservation system Global Distribution System Check in management Revenue management

system Inventory management Web portals Point of Sale Property Management

System

Airlines

Hotels

Car Rental

Web Booking Engines

Travel Agencies

16© Hexaware Technologies. All rights reserved.

Transportation & Logistics Offerings

Key Offerings to New Customers and Account Mining

Logistics – Trucking and Intermodal Terminal Operations & Container Management at Ports by

leveraging our current strengths. Integrated Warehousing with TMS with focus on Demand

Mgmt GPS Server Hosting by leveraging IMS to complement our

Track & Trace. Trans Border Cargo with integration to Customs and Ports Back office integration and support through extending

services of Focus frame Target Freight Exchanges for on going partnerships like

Unisys (E.g., GFX or Hi-Tech Forwarder Network who provide Community Services)

Air Cargo

Online portal for booking and management (Cargo Portal Services)

Mail Order Distribution WMS to extend Parcel Distribution through Enterprise Data

Integration.

Demand Chain & Optimization POS, Track & Trace, Automation, Post Automated Counter & Billing,

Enterprise Solutions

RFID and Emerging Technologies RFID enabled solutions with integration to complementary devices /

Technology (Bar code / Hand Held / Warehouse Control Systems )

Tool / Plug-ins with Features

EnVision Visibility Enabling solution for the express distribution companies

Provides real-time status information of the shipments at various check-points using PDA, e-mail alerts, SMS etc and integrates the parties by EDI/XML messaging

Sentry Managing Field resources through electronic

means Tracking of Warehouse Assets and mobile assets Reduced Operating times and increased utility

of assets creating value on investment

Freight Forwarders Portal

Managed Services/ Hosted Solution customer relation module for online booking, pick-up request,

service Web publishing for accounts, reports and settlements Reduced TCO

Service Partner Management Solution Manage 3rd Party Transportation costs Monitoring and Review of service partners Sub-contractor management Trading Partner Integration and Settlement

T & L Lab to demonstrate solutions for mobility, real time asset tracking, RFID solutions, supply-chain visibility and integration of these solutions with existing systems and platforms. Center of Excellence : Dedicated COEs for E-Commerce, Air Cargo and Track & Trace to demonstrate capabilities on system integration to modern devices through emerging technologies.

Solution Accelerators

18© Hexaware Technologies. All rights reserved.

IP’s/ Solution Accelerators

Advantages - Solution Accelerator• Avoidance of repetitive customization for non-standard requirements like country specific features

• Address niche market needs• Faster time-to-market

• Easy integration with external systems

Market Study

Market Watch & Gap Analysis

Conceptualize Verification Design & Build

Identify niche area

Market Analysis Realization

Solution Accelerators

Internet booking engine

CO2 Data-warehousing

BCBP for Airlines

Data Modernization Tool E-Ticketing tool

Order Tracking and Fleet Management

Rating Engine for Logistics

Truck and trace solution for logistics/postal

Pre-built, best practices compliant package to reduce start up timeNet-BEE

CO2 calculator

QwikCheck

ADAMHex E Tool

Sentry

Cargo Rating Engine

EnVision

Key Benefits

19© Hexaware Technologies. All rights reserved.

Solution Accelerators – NetBee & BCBP

Vision Objective

Development Support of 2D Bar Coded Boarding Passes for Aviation and Airport Industry

Provide options real time check in – Web / Mobile

Move from Magnetic Strip based boarding pass to Bar coded versions

Enhance Customer experience.

Vision Objective

Reduce the transactional

cost for accessing GDS

To develop an extremely fast,

scalable, robust and efficient

booking engine based on Service

Oriented Architecture that can be

customized easily to fit the

current and future requirements

of any airline as per changing

market demand

Enhancing the customer experience resulting in increased revenue

The booking engine is the result of our expertise in the airlines domain with a focus towards reducing the operational cost, enhancing the customer experience resulting in increased revenue.

Mobile Bar Coded Boarding Passes (BCBP) is one of the initiatives mandated by IATA’s Board of Governors under the Simplifying the Business (StB) programme to reduce costs and enhance passenger experience.

– By end 2009, 60% of boarding passes must be BCBP– By end 2010, all boarding passes must be BCBP

BCBP

20© Hexaware Technologies. All rights reserved.

Envision & Sentry

Focus Area Expected Business Benefits Primary Target Customer Segment

Order/ Fleet Tracking • Real-time transport order assignment

• Delay/Deviation alerts & Dynamic Routing

3 PL

Motor Freight

•

Hexaware’s Visibility Enabling solution for cargo. It can provide real-time status information of the shipments

at various check-points and integrate the parties through messaging.

Sentry is a solution for monitoring cargo and fleet movement as well as for real time exchange of order

information between driver and dispatcher

Focus Area Expected Business Benefits Primary Target Customer Segment

Visibility • Enhanced Visibility of shipment

Postal/ Courier

Air Cargo

3 PL

Motor Freight

21© Hexaware Technologies. All rights reserved.

SENTRY is an initiative to monitor cargo movement through a remote computer terminal capable of retrieving activity and the function. This is done through devices interfaced with software

Business Beneficiaries: 

Shipper /Consignee Transportation Agency/Driver Back Office / Central Command

Center 3PL /Warehouse/Distribution centre

Business Benefits:Ability to meet dynamic customer needs

• Effective fleet tracking through GPS receivers• Real-time transport order assignment

Improved customer satisfaction• Online consignment status• Delay/Deviation alerts/pre-advice for

supplier/consigneeOnline navigation support & decision making

• Dynamic Routing through guidance and alerts• Graphical User Interface for load planning

FEATURES

Consignment/Fleet Tracking

Alert /Projected delivery times

Real time Order Transmission

Load Balancer

Shipment trail

Order Acknowledge

Real-time data exchange

Navigation guide

GPS based monitoring

SENTRY – Online Field Resource Management

22© Hexaware Technologies. All rights reserved.

EnVision - Enabling Visibility

is Hexaware’s Visibility Enabling solution for the express cargo/mail domain. It can

provide real-time status information of the shipments at various check-points using PDA, e-mail alerts, SMS

notification etc. and integrates the parties through messaging.

Postal AuthoritiesCourier service providersService Partners

AirlinesRoadwaysRailways

ForwardersCustoms AuthorityCargo Agents

BENEFICIARIES

KEY BENEFITS

• Improved exception management through pro-active alerts

• Improved customer satisfaction through accurate real time status information

• Improved operational efficiency through end to end visibility of tracked item

FragmentationCarrier Transport

DistributionCollection Consolidation Delivery Sorting & Grouping

PROCESS

Shipper Clearing Center

Port Clearing Center

Depot PortHub Hub Depot ConsigneeEVENTS

NODES

Horizontal Offerings

24© Hexaware Technologies. All rights reserved.

ERP Practice-Service Offerings

SAP

MicrosoftDynamics

SeibelPeopleSoft

Oracle

Consulting

•Business Process Re-Engineering

•Health checks & Package Evaluation

Implementation

•End-to-end Implementation

•Global Roll Out & Consolidations

Upgrade

•Application & Tool Upgrade

•Data Management & Integration

ASM

•Application Maintenance

•Production & Enhancement Support

Application Integration

•Strategy Architecture

•Portal Deployment

•Web Services using XI

25© Hexaware Technologies. All rights reserved.

Infrastructure Management Practice-Service Offerings

IMTS

Managed Services

Professional Services

Technical Support

• Consulting • Implementation

• Managed Services• Application Maintenance

• Enterprise Product Support

Infrastructure Management &

Technical Support

26© Hexaware Technologies. All rights reserved.

BTO Project Team Composition

Domain Experts(10%)

Technology Experts (15%)

Automation Experts (25%)

Testing Experts (50%)

Test Process

Consultants

Test Managers Test Leads Test

Engineers

QATS Practice-Service Offerings

70% are Certified Test Professionals (ISTQB/ISEB/CSQA/CSTE/HP Mercury)

Over 50% of Test Professionals are experienced in one or more tool sets

Strategic alliance with HP , Micro Focus, Oracle, Validata and SOASTA

Tools Expertise

HP

Mercury

40 %

IBM

20 %

Micro Focus

20 %

Microsoft

10%

Others

10%39%

20%

13%

21%

7%

Domain Expertise

BFSI

ERP

HR

TTHL

Others

27© Hexaware Technologies. All rights reserved.

BI / BA -Service Offerings

Packaged Analytics

The Hexaware Technology, Process Differentiators

Data Management Factory (BISTRO)

Agile Framework10 point Consulting

Framework

Data Modeling Framework(Dacel)

ROI Solution(FABIA-SABER)

AHP ProductEvaluation

Analyze Reporting(BIMA)

Standardize ETL(DART)

Pillar III Upgrade(using BIMA)

Data Quality using 6 sigma(SSDQ)

Implement Augment MaintainArchitect UpgradeTechnology Offering

Analyze Reporting(BIMA)

Analyze ETL(DIMA)

Oracle OBIEE ODIEEOracle HyperionMicrosoft BISAP BOSAS Suite IBM CognosInformaticaDatastage GreenplumMicroStrategy

Performance Management

HR Analytics

Financial Reporting

Business Offering

CRM Analytics

The Hexaware Business Differentiators

Packaged ImplementationOracle SuiteHyperion SuitePeopleSoft EPMSAP BWSAS Suite

Hexaware AnalyticsPrebuilt ReportsPrebuilt GraphsPrebuilt Metrics

Prebuilt DataModelPrebuilt ETL

Airlines & Transportation

Cargo Analytics

Hospitality &Logistics

Supply Chain Analytics

Warehouse Analytics

Passenger Analytics

MRO Analytics

Carbon Emission

How can we partner?

Engagement Highlights-Airlines & Airports

30© Hexaware Technologies. All rights reserved.

• ASM Support for Development, Maintenance & Enhancement

• 24*7 Production Support with stringent SLA

• Migration of USAS Cargo to newer release

• New Development with interface to other applications

• Coverage support during cut-over and migration

• Tuning of application to optimize the performance

• Cost savings of 30-50% using global delivery frame work

• 100% visibility to the customer

• Rapid CRM implementation to create a real-time enterprise

• Risk sharing option with greater cost flexibility

• Scalability and availability of resources

The client is the world’s leading European Airlines IT Service Provider.

Client

Largest offshore partner for the customer

Strong relationship for last 5 years

Supporting more than 50+ Airline Customers on mission critical applications

Dedicated team with more than 80+ techno-functional consultants

Support, Maintenance of USAS Reservations, Ticketing, Cargo operations & PeopleSoft CRM applications

Connecting to Amadeus for Reservations

Application Maintenance and Support of Passenger Service System – Check-In, Inventory & Ticketing, Entire Cargo Operations and CRM

Engagement Highlights

Leading European Airlines IT Service Provider

Solution

Benefits

31© Hexaware Technologies. All rights reserved.

• Preparation of system specifications for business requirements• Full life cycle development• Complete Functional/integration and User Testing• UAT Support and Implementation Support• Small enhancements and Trouble Reports• Production Support• Level 1 and Level 2 estimation

• Cost savings of 30-50% using global delivery frame work

• 100% visibility to the customer

• Improved Application and Technical Documentation

• Uninterrupted support

• Year on Year Productivity gain

One of the Leading North American Airlines

Client

Strong relationship for more than a decade. Supporting the customer directly and through System Integrator

Dedicated team with more than 75 techno-functional consultants

Application Maintenance of USAS and TPF based systems covering RES, DCS, Cargo Systems, MRO and Crew Management

Airline domain experts for Business Analytics Solutions

Multitude Technology Support – Mainframe, Web Technologies, EAI and BI/BA

Engagement Highlights

End-to-End Support for Leading North American Airlines

Solution

Benefits

• Understanding of business functionality• High volume of online transactions• Stringent SLAs• Turnaround time to resolve trouble reports and service requests• Experience resources – scarce and expensive

Challenges

Application Maintenance and Support of Reservations, DCS, Cargo Operations, MRO, Crew Scheduling, QIK Applications

Web enabling of Cargo – Developed & hosted VIS – Migration and Customization

Scope

32© Hexaware Technologies. All rights reserved.

Leading System Integrator for Airline Industry

BUI/GUI Compliance & LMS Customization

USAS Product Support

New Generation PSS Product Development

New Gen Cargo Product Development

Global Customers

Upgrade & Migration of Product Version

Support Implementation of CPS

XML RES for SITA

XML Enable of USAS Cargo

AirCare support to various airlines

Development of Cargo Portals

Identified as key

strategic account

Recognized as “Value-

Add Partner” for

offshore development –

outsourcing for

Customer’s

Transportation Vertical

Strong and Continuous

Relationship for more

than 5 years

End-to-End Support of Legacy Applications and Re-

Architecting to New Generation Solutions for Airline

Industry. Dedicated team with more than 250+

consultants having strong and in-depth domain and

technology experience

Client

Product Support -Onsite/Offshore

24X7 Customization Release Management Implementation/Migration

Engagement Highlights

33© Hexaware Technologies. All rights reserved.

• ASM Support for Development, Maintenance & Enhancement• • 24*7 Production Support with stringent SLA

• New Development with interface to other applications

• Coverage support during cut-over and migration

• Tuning of application to optimize the performance

• Cost savings of 30-50% using global delivery frame work

• 100% visibility to the customer

• Helped in increasing uptime for many applications such as Cargo Revenue Accounting

• Risk sharing option with greater cost flexibility

• Scalability and availability of resources

Worlds Largest Airlines

Client

Strong relationship for last 10 years

Dedicated team of 40+ at peak

Support and development in legacy and

new technologies

Application Maintenance and Support of

Cargo, Crew, .com, loyalty, Checkin,

Reservation, flightops systems

Using the domain expertise came up with

system study docs for multiple legacy

systems for re-engineering

Engagement Highlights

One of the Largest Airlines in the World

Solution

Benefits

Engagement-Transportation & Logistics

35© Hexaware Technologies. All rights reserved.

Hexaware developed and delivered software applications to track parcels from the hubs to customer delivery via depots, external sub-depots, radial vans and couriers. In addition, the system provides facility for tracking the collection of courier and customer returns, stock collection and direct dispatches from suppliers.

This involves the use of HHT devices in the Hubs, Depots and Radial Vans. The data exchange between these devices is done through a server-based application in each hub/depot connected to the core mainframe application

UK’s largest national courier home delivery specialist, collecting and delivering more than 90 million home deliveries annually for some of the best known retail brands

Client

Project scope involved design and development of Parcel Tracking System with Hub Depot and Radial Van

Applications and User Acceptance Testing

Business Need

Leading National Courier Home Delivery Specialist in UK

Solution

Benefits

The new system tracks parcels electronically till the radial van drivers deliver them to external sub-depots, couriers and customers

Reduction in loss of parcel during transit and paper works High Level of accuracy achieved in tracking the parcel

status

36© Hexaware Technologies. All rights reserved.

SAP 4.6c and ECC 6.2 Global ASAP Methodology

Technical Support in Wagon maintenance and Corporate financial accounting area. Regions: Europe (Western, Central, Eastern) Timeline: Each resource will go through 3 months of client familiarization and system familiarization

period at onsite and then will return back to offshore from where the application will be supported Deal Size: $1.5 Ml / year

Project Summary

“Your colleagues onsite are highly motivated and engaged in the system QSI…” Your colleagues are fully integrated and we are happy to work with them.“

- Markus Bakker Head – ISI and QSI Systems

Testimonial

Largest Surface Transportation Company, Europe

Technology

Benefits

Reduction total cost of maintenance Expected to improve the support turn around

time by over 40% with the extended team – GDC model

Quick ramp up and ramp down of key resources as situation demands

Most of the Documentations are in local language

Experienced language resources has been inducted and detail plan for translation was outlined with client's collaboration

Client is using SAP for more than 20 years. Applications are heavily customized

Additional efforts has been carried out in understanding the application clearly through –

Well planed KT, Reverse KT, Reverse system walk through, Documenting understanding.

Client being unfamiliar to offshore partnering

Frequent briefing and reporting of progress. By demonstrating the effectiveness of

processes. By quantitatively showing the overall

business benefits.

Challenges & Overcome

37© Hexaware Technologies. All rights reserved.

• Development and Implementation of HR Modules using a complete offshore Delivery model

• Post the base implementation, there will be 3 roll out phases across different country groups. On an average each country group is a mix of 7 to 15 countries depending on the employee size

• Deliver seamless HR-IT solutions by interface development• Phased approach of implementation will help systematically break down

the overall project leading to better clarity and achievable project goals.

• Cost benefits

The Customer is a Leading Integrated Supply Chain solution provider in Middle-East. Its specialized businesses include global integrated logistics, Defense & Government Services and Project Logistics. Currently they have over 550 offices across 100 countries in six continents.

Client

Hexaware will undertake implementation, while Caliber Point the BPO arm of Hexaware will host the server. Once the project goes live, Caliber Point will provide support for three years on a remote services model.

Methodology

HR-IT Solutions for a leading Logistics Solution Provider in the Middle-East

Solution

Benefits

• Understanding of business functionality• High volume of online transactions• Stringent SLAs• Turnaround time to resolve trouble reports and service requests• Experience resources – scarce and expensive

Challenges

The Customer has about 30000+ employees located across 52 countries, whose details and information need to be collected and stored. The scope of the project is to Implement Oracle Core HRMS application on Oracle version R12 (12.0.4). The system will capture the basic employee information with his / her grades, positions…etc and contact information for self and family.

Scope

Airlines Projects-Proven Results

39© Hexaware Technologies. All rights reserved.

Hardware: Standard PC (Microsoft Windows XP), ELO Touch Screen Swecoin Thermo Printer Magtek Card Reader Speakers Software: Java Swing, Web Services, Oracle 9i AS server Language Environment : Norwegian and English WinXP

A leading IT service provider in the Airline industry, the client is a pioneer in launching innovative solutions and best practices which have been embraced by the market.

Client

The application running on SSD (Self Service Device) is Java based, compliant with the ‘CUSS’-standard form for airport self service kiosks.

The application communicates to back-end

Application Server through (XML) Web- services

Business logic resides on the back-end server, with only hardware-specific property files stored locally

Logging of all exceptions is stored to a common windows share

Solution

Application Development - Self Service Device for Airports

Technology

Benefits

Cost savings of 30-50% using global delivery frame work Efficient communication due to open and flexible XML technology Dedicated and skilled professionals with thorough domain

knowledge and experience Smooth progress of project due to established methodology for

project management Cost savings due to offshore centric model Effective testing methodologies to yield professional and high

quality results

Development of software application for SSD (Self Service Device) for check-in at airports

Scope

40© Hexaware Technologies. All rights reserved.

Hardware: Solaris, Windows NT Software: JEE 5, Weblogic 10.0, Rational Software modeler, Clear Case

& Clear Quest, Oracle 10g

A leading US based System Integrator and IT product vendor servicing airlines, airports and logistics

Product development of new generation LMS system .

Client

Business rules from legacy LMS system were captured

Use case specifications and conceptualization were developed

Object oriented modeling using UML 2.0 was done

Code Development and Testing was conducted

Managing of Multi-site configuration control repositories was carried out

Adherence of proprietary company standards and confirmed to the Rational based processes

Solution

Leading US Based System Integrator – Re-engineering of Logistics Management System

Technology

Benefits

Enhanced functionality and features Reduction of operational and maintenance costs Internet based architecture Seamless integration with third party products/service

Developing a next generation LMS system using open architecture solution for better scalability, database independence, ease of operations and improved functionality/features

Application comprises of various modules like Booking, Multi-modal waybill processing, Tracking/tracing, Capacity control, Rating, Container control and Terminal Management

Scope

Transportation Projects-Proven Results

42© Hexaware Technologies. All rights reserved.

Electronic Payment System Implementation Project

The client is an international airport located in Bangkok. The engagement involved the modernization of the

IT systems.

X-Ray systems and RFID integration for Cargo

Free Zone for the Airport client

Cargo Back office development

Implementation of Finance systems

Electronic Payment System part of free zone

system - to have a cashless working environment

in the free zone that allows the freight forwarders

and warehouse agents to make payments

through electronic fund transfer to the Royal Thai

customs department

Allows the customers to make electronic

payment for all services like Water System,

Electricity System, Telephone System, Service

and Handling System and Rentals

Offshore base development with Onsite Analyst

Team Support

Operational Readiness much ahead of opening;

Integration of various Payments system

Cashless working environment

Dealing with Government organizations Completion of customization within agreed timeline

Solution

Challenges

Scope

Benefits

Client

Technology

IBM XSERIES 236, CPU Pentium 4 Xeon DP 3.0 GHz FSB

800

43© Hexaware Technologies. All rights reserved.

Application Development for Leading RFID Product Vendor

Vehicle Tracking

Asset Tracking Employee Tracking

Inventory Control

Dock & Yard Management

RFID@Hexaware

Higher Staff Productivity

Increased Visibility

Reduced Theft

Increased inventory turns

Reduced warehousing costs

Increased inventory checks

Shorter Cycle time

Increased visibility

Development of new RFID enabled Order

management system

Development of new RFID drivers to interface the

products with new RFID hardware

Enhancement and Customization of the product

to support new requirements

Application Maintenance and Support

Scope

Benefits

Lower project costs due to onsite-offshore model

Availability of RFID experts as well as technical

consultants

44© Hexaware Technologies. All rights reserved.

GLOBAL & LARGEST PROVIDER OF TRANSPORTATION SERVICES

Largest provider of transportation services to governments worldwide. Transportation business solutions provides toll collection, transit fare collection, parking fare collection, transportation safety enforcement, transportation violation collection, port management, and other systems and services

Onsite – 17 and Offshore – 32 resources

Duration – 4 yrs and still going on successfully.

ASM Support for Toll Collection System - Legacy Production support and Change Request task Onsite / Offshore Model

Transit Fare Collection Production support and New development Onsite Model

Siebel based Toll Collection System Production support Development Onsite/Offshore model (During development

phase) Plaza / Host Application

Production support and Enhancement development

Onsite Model Testing service

Perform function and regression testing Automation testing New, Enhancement and Bug fix test Onsite / Offshore model

ASM Support for Toll Collection System Day to Day O&M task Enhancements and New Development System monitoring 24x7 support Requirements analysis and Design Impact analysis, Estimation and timely

delivery Baseline migration for different projects Production implementation for new Site

/ Client.

Testing Functional testing Prepare and Execute Test Scripts / Test

Scenarios based on functional requirement

Regression testing Automation – Script recording and

testing Support testing of Enhancements, New

development and bug fix Review of test cases with end client

Scope of Work

Customer Overview

Engagement Details

Travel & Hospitality Projects

46© Hexaware Technologies. All rights reserved.

Web based Booking Engine for a leading Hotel Reservations Portal

Customer is the largest third-party marketing and reservation provider in the world and serves the ten largest U.S.-based travel agencies, eight of the top ten agencies in the United Kingdom, over 60,000 hotel properties around the globe, and more than half of the 50 largest hotel companies in the world

Improved end-customer (product customer) satisfaction by way of better quality product, faster implementation time and product with improved features and usability.

Improve profitability for the product by reducing development, support and implementation cost for the product.

Architecture Considerations Linear scalability Continuous service availability Data & Infrastructure Security Deployment Flexibility Technology Landscape Type 2 MVC Pattern J2EE solution Apache Tomcat & Apache Web Server, IBM

Informix Dynamic Server on Sun Solaris Key Aspects of Solution Web services for key features Caching for enhanced performance Logging & Monitoring Internationalization for multi-lingual support

Business Need

Solution Highlights

Engagement Highlights

Features

47© Hexaware Technologies. All rights reserved.

Re-engineering of a leading Train Ticket Retail

Portal in UK

Technology Refresh of current online rail ticket booking system

Highly Complex Technology Landscape – SOA Architecture, Agile Methodology, .Net Framework, XML/SOAP

Protocol

30+ dedicated team

Re-engineer the TraCS Web hosting and interim

WSG applications and infrastructure to utilize a

SOA (Service oriented architecture)

Develop a number of XML web services to expose

the application suite to Third-Party retailers such

as Get There and SKY TV via Web Services

Develop a portal approach for TTL web-sites to

enable independent customisation

Technology Consulting services – Architecture

design and re-engineering roadmap

Agile Methodology using SOA architecture

20% increase in volume of ticket reservations

30% reduction in the cost of operating the call centre

Increase in portal usage by travel retailers

Increase in number of channels for reservation of

tickets

Implemented new features in the application using

SOA framework having flexible content management

Skinning of Web controls/Pages. Designing, Developing & Implementation of Broker

service Uninterrupted and bug free connectivity with Estar

Connect Setting up of continuous integration environment

SolutionChalleng

es

ScopeBenefit

s

Engagement Highlights

48© Hexaware Technologies. All rights reserved.

ADAM for a leading Customer Service Website in UK

Single Sign-on (thru Web-service)

Integration with a Content Management System to

facilitate real-time publishing of relevant content

Business Users can modify the template on a need basis

Email booking confirmation containing entire passenger

itinerary

Website accessibility check to make content accessible to

people with disabilities.

Content in four languages and content personalization

based on the country/language combination

24x7 Support Service requests for enhancement

Estimation, Analysis, Programming and Unit Testing for

each request Trouble reports for problem resolution

SLA based resolution of reported issues Onsite-offshore delivery model

Cost Effective Delivery

Key Features

Technology Landscape

High Level Architecture

Engagement Highlights

49© Hexaware Technologies. All rights reserved.

Implementation of ERP HRMS for a large Resorts and Casinos chain in NA

The Customer is a leading NA based international developer and operator of destination resorts, casinos and luxury hotels.

To implement PeopleSoft Human Resource Management System (Ver 9.0) covering Core HR, iRecruitment, Base Benefits, Global Payroll, NA Payroll and benefit Administration for US and Dubai

Interface between JDE – Legacy System and PS HR Fit Gap Analysis and Customization

Adapted Country specific roll-out methodology Phases include Solution and Planning, Design, Build, SIT, UAT,

Go-Live and Post-Implementation Support Build Global Templates Integration between JDE and PS HR application includes GL

System, NA Payroll and Job Board Integration

Conducting global (US & Dubai) requirement gathering for HR & Recruitment & minimizing the effort on customizations

Creation of Payroll process document to support customer’s Global roll-out – Dubai being a start-up region

Data migration for HR, Recruitment, Benefits & payroll from different legacy systems

Scheduling the rollouts for each phase with the production system being live

Integration with multiple (around 5) Job board vendor for Job posting from Peoplesoft Recruitment module

Improved application performance & availability Seamless data exchange between legacy and PS

application Remote access of HRMS application Ease of recruitment of candidate across locations

due to job board integration

Solution Challeng

es

Customer Overview

Engagement Highlights

Benefits

50© Hexaware Technologies. All rights reserved.

Upgrade of ERP HRMS for a large Restaurant Chain in NA

The Customer is a leading NA based Hospitality group operating multiple restaurant chains through subsidiaries, franchisees and licensees. The restaurant is spread across 3,200 locations in 44 states

To re-implement and consolidate all their companies on PeopleSoft Human Resource Management System

To in-source Payroll processing from a 3rd party service provider

Reimplementation of PS HRMS 8.8 from 7.5 Implementation of PeopleSoft in subsidiary company Consolidation of Peoplesoft Payroll in-sourcing on PS HRMS 7.5

Since there was no direct upgrade path available from the Product vendor, Hexaware built the custom upgrade involving conversion of 200 GB of data from Informix to DB2 using custom scripts.

The modules upgraded were - Core HRMS, Benefits, Time and Labor and Payroll

No direct path for conversion available from the product vendor

Re-Implementation of Time & Labor Module Ver 8.8 Huge volume of data - 200 GB Conversion of Payroll data from 3rd party

system/format Availability of support of business users across group

companies

Cost savings due to Payroll managed in-house Standardization of data and processes across group

companies Improved application performance & availability Internal management of payroll managed ensured full

control and cost saving Remote access of HRMS application

Scope of Work

Challenges

Customer Overview

Business Need

Benefits

51© Hexaware Technologies. All rights reserved.

The customer wanted to outsource the maintenance and support of the Customer Loyalty system

The Loyalty system comprised 2 major sub-systems: Direct Marketing (DM) and Management Information (MI)

Direct Marketing dealt with the core functions like Customer / Club enrollment Customer profile maintenance Flight Crediting Non-Air Crediting Reward management Partner billing Re-nomination Customer statement Collateral item request processing

Management Information contained historical data for

Mailing/communicating with customers Query/ Reporting

Significant cost savings Use of industry best practices, skills, and

technology Improved automation and efficiency Highly versatile and easily configurable support

Hexaware Solution covered the following: Enhancements to DM and MI systems Production support Automation of processes Documentation of system processes

ADAM for large Loyalty Firm in NA

Technology IBM Mainframe S390 TSO/ISPF COBOL CICS DB2 FOCUS COOLGEN Tools SPUFI/QMF for DB2 XPEDITER

Solution

Tools / Technology

Scope

Benefits

Engagement Highlights

Thank You