TUAN A. TRAN24634 SE 1st Street, Sammamish, WA 98074 USA M: 509.290.1311 Contact preference: tuantran99212@gmail.com ObjectiveResults-oriented, analytical thinker, and success-driven professional in search for that challenge opportunity where there is a balance for growth while achieving the organization’s business objectives.

Professional SummarySenior Consultant/Manager with 15+ years of experience in IT Technologies, Consultant Services, Telecom Engineering and Program/Project Management for a large scale multi-billion dollars businesses. Experience in data analytics, program/project management and vendors management using industry best practices and methodologies. A proven professional with deep understanding of ‘Big Data‘ and not losing sight of the ‘Big Picture‘. Adapts efficiently to ambiguous at various project life cycles with a proven track record in defining, managing and delivering enterprise web-based applications. Diligent, decisive and posess a ‘can-do attitude‘ to deep dive into the analytis, problem solving and/or streamlining processes. Excellent collaboration skills with a high level of business acumen. Professional ExperienceMicrosoft Corporation11/2012 – Present

Business Program Mgr/Solution Mgr – Enterprise Services HQ - BISO (Business Intelligence / Shared Operations) Rhythm of the Business (ROB) - Responsible for defining and authoring Enterprise Services Scorecard

Metric/KPI definitions for Services Business Groups. Influence and collaborate with Senior Leadership Stakeholders and liaise with internal development/test teams to take requirements through realization. Presents metric/KPI to regional/global leaders via Ops Summits.

Master Data Catalog - Subject Matter Expert in the Mastering of Data Catalog/Taxonomy - Provides guidance, support and approval to the published of the mapping taxonomy files for downstream platforms consumptions. Liaise with cross-teams to streamline internal processes though automation.

BI Reporting Platforms - Manage multi-billion dollars pipeline platforms in partnership with MSIT to deliver the businesses features and enhancements through rigor SDLC quarterly/yearly releases.

BI Governance Compliance – Drive and mature the capability of the BISO organization (cross-capabilities/dependencies) that govern supply and demand.

Inviso Corporation - Microsoft Corporation6/2012 – 11/2012

Senior Data Analyst/Consultant – Global Foundation Services (GFS) Capacity Demand Planning Responsible for the generation of the self-service Long Range (18+ months) Capacity Planning (LRCP)

analytic reports for various business groups consumption across Microsoft. This process entails the reconciliation and compilation analysis combination of the Long Range Build/Lease Plan (LRBP) and individual business groups Long Range Projections (LRPs) to forecast the build-out of world-wide multi-billion dollars datacenter facilities. Also, responsible for the design/execution of the self-service automation processes and documentation.

Engaged in customer facing to gather requirements and provided technical supports Provided Ad-Hoc analysis and one-time analytic reports and Power Point presentation

Microsoft Corporation1/2008 – 5/2012

Program Manager 2 – Engineering: MSIT - Foundation Services Platform Security Team (FS-PST)5/2011 – 5/2012Experience in multiple discipline roles: Release Manager (RM) – Managed the E2E release schedule for the enterprise security authorization application

ITAuthorize. ITAuthorize is the standards-based enterprise application-level security authorization infrastructure on top of Microsoft’s security products like AD, ADFS, Forefront Identity Management (FIM) . Methodologies use: Waterfall/Sprint hybrid. Schedule: MS Project/Excel. Reporting services use: Microsoft TeamStat. Data source: Visual Studio Team Foundation (VSTF). Data delivery method: Power Pivot Excel.

Technical PM (TPM) – Collaborated with internal/external partners to ensure end-to-end scenarios are captured in business requirements. Balanced business needs with technical constraints. Authored functional specifications and policies; One-SDK, Search Enhancements, Data Consistency/Standards, and N-1 Backward Compatibility. Building solid relationships with feature teams and pushing FS PST values and best practices.

SOX Co-Location Owner (SCLO)/Compliance Manager – Oversaw and managed Foundation Services SOX compliance across three enterprise security authorization platforms; MSOps, EPP (Enterprise Platform Portal), and ITAuthorize. Reviewed and maintained compliance for Tier 1 and Tier 2 high risk and non-high risk SOX404 controls. Audited/reviewed/approved quarterly in-scope backend servers testing. Audited SOX302 Survey quarterly and presents to senior manager including GM for review, approval and signoff. Managed and collaborate review, approval, and signoff across geos to meet tight deadline.

C.A.R.E. Onboarding PM – Managed the Customer Adoption Relational Experience onboarding team. Optimized the work-flows to simplify change requests, and approval process that are leveraged by cross teams. Responsible for the engineering deliverable contents for each of the releases.

Sr. Program Manager – IT Operations: Global Foundation Services (GFS) Infrastructure Supply Chain Process Engineering Team9/2009 – 4/2011Experience in multiple discipline roles:

Program Management – managed the overall Tier 2 DCAT support Team.o Vendor Management – Managed a team of 6 vendors. Led multiple releases of ‘Ad-hoc’ reporting

development, re-designed of team’s SharePoint portal, and the new designed of the GFSDeploy deployment workflows. Drafted SOW and negotiated vendor contractual agreement. Responsible for the Tier 2 customer supports/escalations, the overall technical documentation contents space, and partner education engagements and trainings.

o Project Manager - Successfully managed and deployed the GFSDeploy Reporting Services and the SQL SSRS Report Builder consumed by internal/external partners. Collaborated with internal/external partners to gather requirements and authored functional specifications/storyboarding. Led the implementation of the ‘OneDataModel’ as a harmonized data source for reporting services. These real-time reports/metrics are used throughout GFS to provide project status and trending. Methodologies use: Agile/Sprint/Scrum. Schedule: Microsoft Project/Excel. Reporting services use: Web-app embedded into GFSDeploy and SQL SSRS Report Builder. Data source: OneDataModel.

o Process Engineer - Optimized work-flow to simplify the review and approval of change requests, prioritization, and sprint release planning. Member of Tier 3 Support team. Subject matter expert for GFSDeploy, a web-based tool used globally by the hardware deployment team.

o Release Operations Manager [Team transitioned to Strategy and Automation group 2/2011] - Led the training and documentation standardization across all deployment types and workflows. Managed Direct Deployment Support team: Tier 2 GFSDeploy Support and User Certification/Acceptance Test team (UAT).

Program Manager - Operations: GFS Infrastructure Supply Chain Hardware Deployment Team1/2008 – 8/2009

Developed and managed partner relationships to ensure the end-to-end hardware/software deployment solutions are aligned with partner goals and priorities. Engaged and collaborated with business partners to gather requirements and author a project plan/deployment strategy. Balanced business needs with technical constraints. Drove adoption upstream the GFS ISC values and best practices. Liaisons as a subject matter expert on the tools, processes, and advisor. Contributed to the pilot and launch of ‘Server-Express’ initiative – a self-service methodologies based on SKU, DPM-Direct strategy rollout and adoption – an initiative to onboard Line of Business (LOB) deployment PMs to self-manage their deployment projects, and Properties management for Hotmail and AdCenter, Shared Services, MSNBC, and CSS-GSA.

Deployment Program Manager – IT Operations, Siemens IT Solutions and Services, Microsoft Corporation – OneLab01/2007 – 12/2007

Managed partner relationships to ensure end-to-end hardware/software deployment solutions are aligned with their goals and priorities. Engaged and collaborated with business partners to gathered requirements and author a project plan/deployment strategy. Balanced business needs with technical constraints. A liaison/point of contact for on-boarding new properties into OneLab Services. Re-design and implemented the end-to-tend onboarding process. Optimized work-flow to simplify partner engagements, unifying tools and resources to ease adoption, management, and deployment experiences. Created ‘ad-hoc’ reporting and re-designed partners facing request forms using InfoPath. Reporting services use: Power Pivot Excel. Data source: Localized data sources.

Management Consultant, HumanConcepts09/2005 – 12/2006

Experience in multiple discipline roles:o Project Manager – Managed multiple engagement projects for North America region. Installed, configured,

and implemented enterprise software behind client portal that integrates with multiple data sources. Executed environment testing and risk mitigation. Provided general and technical training to cross-functional groups. Collaborated with internal and external resources to provide issue resolutions.

o Engagement Consultant – Authored Statement of Work (SOW) and System Design Document (SD). Provided on- and off-site engagement consultation services. Created reporting metrics to track customer satisfaction.

Firmware Release Management/Development Engineer, Agilent Technologies, Inc.11/2002 – 09/2005

Experience in multiple discipline roles:o Release Manager – Collaborated and coordinated with cross teams for weekly and monthly firmware

release cycles (UI/VI/HWI/ASIC/QA). Defined and developed software release processes and modules to test product features. Technical contact for tracking defects.

o R&D Firmware Engineer – Worked on the Agilent 8960 Series 10 Wireless Communications Test Set (W-CDMA). Responsible for design, development, and support of new and existing power measurements. Defined and authored UI Product Definition (PD) and System Design (SD) for multiple power measurements and the Base Station Emulator. Implemented UI enhancements for power measurements, including Adjacent Channel Leakage Ration (ACLR), Block Error Ratio (BLER), Channel Power, Code Domain Power, IQ Tuning Power, Loopback Bit Error Ratio, TX Dynamic Power, and Waveform Quality. Contributed to Call Processing UI.

Software Development Engineer, Hewlett-Packard Company01/1997 – 10/2002

Developed code and supported existing power measurements across Agilent family of products, including: o Agilent (formerly HP) 8935 TDMA Base Station Test Set – Supported the design and interface Product

Definition (PD) and System Design (SD) for multiple power measurements. Implemented enhancements to existing power measurements.

o Agilent 8920BRF Communications Test Set – Developed and implemented modules for AMPS/NAMPS power measurements. Defined testing strategies and methodologies for unit and functional testing of developed features.

Project/Mechanical Engineer, Kaiser Aluminum02/1995 – 12/1995

Designed, managed and supported process and product improvements in the automation of feeding systems. Analyzed processes for performance optimization and manufacturing costs, and maximized capacity utilization. Assisted with analytical problem solving for load and stress analysis.

Mechanical Engineer, Bay Pneumatics Incorporated08/1993 – 09/1994

Successfully designed and built out pneumatic enclosures and deployed to the semi-conductor industries. Managed end-to-end design and manufacturing of miniature pneumatic control systems. Designed prototype manifolds using CAD/CAM. Developed Bill of Materials (BOM), performed cost analysis, and vendor selection procurement for the

manufacture of aluminum and plastic manifolds. Technical Skills

Databases: SQL, MySQL, MS Access, Oracle, DBII, SAP, PeopleSoft Programming languages: C, C++, C#, Java, Visual Basic, Perl, Python, Tcl, VB Script, HTML, XML, SQL, UML, HP-IB,

RMB, LDS YUCC (SCPI 488.2), Xemacs, vi editors Platforms: Windows, .NET, Unix, Mac, DOS, IIS, ASP, SharePoint, eTools Development tools: RTOS VxWorks; Tornado: Windshell, Debugger, Windview; PSOS; Base Station Emulator;

Automated Test Framework (ATF); Adobe FrameMaker; AUTOCAD/CAM; Project Tracker; Microsoft: Project, Visio 05, Visual Studio (VSTF), Office; MSO Change; UTS; SOC Ticketing; iAdmin; Scry; GFSDeploy/Paladin, MSConf; PortProv, SOX404, TeamStat, SDLTrack, Services Connection

Methodologies: PMP principles/PMBOK standards project management, SDLC, ITLC, Waterfall, Agile, Hybrid, Scrum, Object Oriented Analysis & Design, Software Testing Strategies, UML, SLA

Telecommunication/Wireless technologies: UTMS W-CDMA, CDMA, GSM, IS-136 Revision controls: SCM, ClearCase, SPIDER, HMS, Web-Doc, Doors, Defect Tracking, Groove

EducationBachelor of Science, Mechanical EngineeringGonzaga University Software Engineer Training (HP-Agilent), self-continued education. Pursuing Scrum and PMP certifications.

InterestsTeach/coach elementary grade levels competition mathDownhill skiing and TennisPassion for rebuild/restore/paint automobiles

CitizenshipUSA