tuca college of osteopathic medicine technology …com.tu.edu/academics/msmhs/tuca_tech_primer fall...

TUCA COLLEGE OF OSTEOPATHIC MEDICINE TECHNOLOGY

PRIMER

Click the hyperlinks to jump directly to the section of interest:

Important Software needed for the wireless network

Adjusting TCP/IPv6 for Windows Vista/7/8

Adding TUCA to network list on Windows Vista or 7

Adding TUCA to network list on Windows 8

Adjusting Internet Explorer to directly access the network

Adjusting Firefox disk cache settings

Adjusting iTunes file sharing options

Changing Windows Vista/7/8 auto updates options

Note on Skype and other Peer to Peer Applications

Laptop support help

Notes on Examsoft SofTest

Changing your Touro Issued Default Password

Programming TurningPoint Clickers for Room Channel Assignments

Don’t like Windows 8 Start Screen?

This PowerPoint contains some basic information which will help improve usage of technology on

campus. Please take the time to review all the information presented. The PowerPoint is provided

for beginner and advanced users who may wish to get a head start on orientation day. If you do

not feel comfortable making these adjustments you can elect to wait until laptop check during

orientation. Put in presentation mode to use hyperlinks. Use the arrows to navigate the

presentation.

SOFTWARE REQUIRED FOR WIRELESS ACCESS

The following software is needed to access the wireless network on campus:

• Only Windows Vista/7/8 is supported for use on campus.

• Windows XP CANNOT be used and is not supported.

• Supported Browsers for Windows:

• Internet Explorer

• Mozilla Firefox (Most Recommended)

• Google Chrome

Having more than one browser is recommended.

• Anti virus is required on campus.

• Windows users can use free AV software from Avast!, Microsoft Security Essentials

(recommended) or some other vendor.

• Windows 8 and 8.1 comes with Windows Defender built in and does not need additional anti

virus protection.

• OS X 10.10 Yosemite is supported with some caveats.

• Yosemite is known to cause issues with the NBME and COMAT browsers. When taking these style of exams

it is crucial to close ALL applications and kill the process for image capture extension in the activity monitor.

• Yosemite has DNS lookup issues; i.e. not able to resolve names like google.com. This has some implications

for uploading exam files from Examsoft’s SofTest.

• Since Yosemite was released with lots of bugs, it is crucial to apply updates issued from Apple.

• OS X 10.9 Mavericks is supported.

• OS X 10.8 Mountain Lion is supported.

• OS X 10.7 Lion users MUST install 10.7.4+ combo update.

• Highly recommended is to keep both Windows or OS X updated with the current patches and security

updates. Combo update 10.7.4 or newer addresses flaws in OS X Lion that prevented it from working on the

wireless network. Ideally users should install the update prior to orientation day. DO NOT install the

Thunderbolt 1.2 update as it is currently causing system instability and in some cases, kernel panics.

• Users of Mac OS 10.6 and earlier.

• OS X 10.5 is NOT supported by Examsoft and 10.6 may become unsupported in the near future and should

upgrade to at least 10.7.4

• Apple periodically releases new operating systems. It is advised that students do not upgrade to the newer

version. It WILL NOT be compatible with Examsoft SofTest and may cause issues with other testing

software.

• Supported Browsers for Mac:

• Safari

• Mozilla Firefox (Most Recommended)

• Google Chrome

Mac users are encourage to use ClamAV for Mac: http://www.clamxav.com/

SOFTWARE REQUIRED FOR WIRELESS ACCESS

Click to return to Index

http://www.clamxav.com/

ADJUSTING WINDOWS VISTA/7/8 IP V 6

Adjusting TCP/IPv6 is necessary in

order to access the network without

slowness accompanied with

TCP/IPv6.

To start, click “Control Panel” from

the Windows menu.

To get to the “Control Panel” in

Windows 8, press “Windows Key” + X

and select “Control Panel” from the

context menu.


When in the Control Panel, be sure the “View By” option is set to “Large Icons”

Once the “View By” is set, locate “Network and Sharing Center” and click on it.


Click on “Change

Adapter Settings”.


Locate your “Wireless Network Connection”,

right click to show context menu and select

properties.

* Please note that the title of your wireless

connection may be different.


A dialog box will appear.

Uncheck “Internet Protocol Version 6

(TCP/IPv6)” and “File and Printer Sharing

for Microsoft Networks” if available.

Once complete, click “OK”.


In the “Network Settings” control panel, click the “X” in the upper right corner to complete the

procedure.


ADDING TUCA OR TO NETWORK LIST USING

WINDOWS VISTA OR 7

Adding the SSID for the campus

network is necessary in order to

connect to it.

To start, click “Control Panel” from

the Windows menu.

.

When in the Control Panel, be sure the “View By” option is set to “Large Icons”

Once the “View By” is set, locate “Network and Sharing Center” and click on it.


WINDOWS VISTA OR 7

Click on the on the “Manage

Wireless Networks” Link


WINDOWS VISTA OR 7

Click the “Add”

Button.


WINDOWS VISTA OR 7

Click the

“Manually create a network profile”

button


WINDOWS VISTA OR 7

•In the network name type:

Either “tuca”

Type without quotes.

•Select the Security type as:

“No Authentication (Open)”

•Click the option:

“Start this connection automatically”

•Click “Next”


WINDOWS VISTA OR 7

Click “Close” to

Complete.

Do this for “tuca”

With the profile created manually,

the network will automatically

connect without further intervention.

When you start the browser, you will be greeted

with a log-on page, when on campus.



WINDOWS VISTA OR 7

ADDING TUCA TO NETWORK LIST USING

WINDOWS 8+

Adding TUCA requires laptop be on campus

in areas in which has access to wireless

access. You must be on campus to

configure a Windows 8 Laptop for wireless

access.

TUCA access is available in the Library,

Lander Hall, Wilderman Hall and Farragut

Hall.

Activate the “Charms” bar by manipulating

the mouse pointer to the lower right corner

of the screen until the bar appears.

Click to select “Settings”.


WINDOWS 8+

Click on “Available” to select available networks.


WINDOWS 8+


Select TUCA and click the checkbox to

connect automatically.

Click “Connect” to initiate connection.

Windows 8 may prompt you to continue to

connect to an unsecured network, Click “Ok”

or “Yes”.

ADJUSTING INTERNET EXPLORER TO DIRECTLY

ACCESS THE NETWORK

If you experience slowness in the way internet explorer navigates initially to the first website, adjustment of the proxy/connection settings may be needed.

To start, click “Control Panel” from the Windows menu.

To get to the “Control Panel” in Windows 8, press “Windows Key” + X and select “Control Panel” from the context menu.


ACCESS THE NETWORK

In the “Control Panel”, locate “Internet Options” and click on link.


ACCESS THE NETWORK


In the tab menu across

the top click on

“Connections”.


ACCESS THE NETWORK

On the connections

page look for “LAN

settings” and click

on the button.


ACCESS THE NETWORK

Another dialog box will

appear.

Uncheck “Automatically

detect settings”.

Click “OK” twice to

complete.


ADJUSTING FIREFOX DISK CACHE SETTINGS

In some cases after logging in navigation from the log-in page is impossible. This is due to corruption of the browser cache. Clearing browsing cache upon exit, forces the browser to reload web page instead of loading the “cached” version. Both Mac and PC Users need to make the adjustment.

To begin, start Firefox.

On Mac OS X, navigate edit>preferences

On a Windows PC, navigate tools>options



Click on the “Privacy”

option on the top middle

of the box


In the dropdown box called “Firefox will” select “Use custom settings for history”

Select “Accept cookies from sites”

Select “Accept third-party cookies”

Select “Keep until” – “I close Firefox”

Select “Clear history when Firefox closes”

Click “Settings…” button


Another dialog box will appear.

Check/Select “Cookies” and “Cache”

Click “OK” Twice to complete.


ADJUSTING ITUNES FILE SHARING OPTIONS

These instructions are

applicable for iTunes Version

10. Other versions will be

similar. The idea is to disable

the file sharing features built

into the application. Both

Mac and PC Users need to

make the adjustment.

Start iTunes

For Mac users navigate

File>Preferences

Windows Users navigate

Edit>Preferences



Under the “General” tab,

uncheck “Shared

Libraries”

Click on the “Sharing”

tab.


Under the “Sharing tab,

Uncheck “Share my library

On my local network.

Click “OK” to complete.


CHANGING WINDOWS VISTA 7/8 AUTO

UPDATES OPTIONS When taking Examsoft exams or the

NBME shelf exams, the windows auto

update service may automatically

install updates and reboot while

taking the exam. To prevent this

behavior, do the following procedure:

To begin the procedure, navigate to

the control panel and click on

“Windows Update”

To get to the “Control Panel” in

Windows 8, press “Windows Key” + X

and select “Control Panel” from the

context menu.


UPDATES OPTIONS

Select the “Change Settings” option

from the menu on the left.


UPDATES OPTIONS

From the Dropdown box

select “Download updates

but let me choose whether

to install them”.

Click “OK”

Click the “X” in the upper

right corner to close the

box.


NOTE ON SKYPE AND OTHER PEER TO PEER

APPLICATIONS

Applications that use peer to peer protocol are prohibited on campus. Touro IT has a three strikes policy. After the third strike, you will be permanently banned from the wireless network. Remediation through student services is required before wireless access is restored.

Prohibited applications include Skype, Bittorrent, Limewire, Frostwire, Vuse and similar type applications.

Steam and similar applications are also prohibited because their traffic looks like p2p. Auto start upon log-in should be disabled for this type of application.

Disabling these applications from starting up automatically or upon account log-on is acceptable; completely removing p2p applications is preferred.


LAPTOP SUPPORT

Touro University IT Dept. DOES NOT provide student laptop support.

Problems with user accounts, email, BlackBoard, EMS, eValue, computer lab and any university wide facility DO fall under the auspices of the IT dept.

Colleges who require laptops as part of the curriculum have dedicated staff hired to provide this level of support.

For the College of Osteopathic Medicine, your laptop support is provided by Jeffery Reedy. Appropriate modes of contact are listed below:

Email address: [email protected]

Work Cell: 707-333-0106

Office phone: 707-638-5238

Office hours are from 8:30 AM to 5:00 PM.


mailto:[email protected]

Support for students is available directly from ExamSoft.

Students are strongly encouraged to use it as primary support option.

Examsoft can be contacted M-F between 5:30 AM to 5:30 PM

ExamSoft contact information:

(866) 429-8889 or [email protected]

Online support options including FAQs can be found at the URL below:

http://support.examsoft.com/ics/support/default.asp?deptID=15194

In addition, the following notes on the next slides will help you avoid disruption during

exams.

NOTES ON EXAMSOFT SOFTEST

mailto:[email protected]

http://support.examsoft.com/ics/support/default.asp?deptID=15194

Touro University uses Examsoft SofTest for conducting computerized testing. Please observe the following:

Make sure you have Administrator rights to your computer account: http://support.examsoft.com/ics/support/default.asp?deptID=15194&task=knowledge&questionID=7

Make sure your computer meets minimum requirements.

For PC: http://support.examsoft.com/ics/support/default.asp?deptID=15194&task=knowledge&questionID=170

For Mac: http://support.examsoft.com/ics/support/default.asp?deptID=15194&task=knowledge&questionID=171

Examsoft will not run in any kind of virtualized environment. I.E. Virtualbox, VMWare Workstation, VMWare Fusion, etc.

If you purchased your laptop in accordance to Touro University’s laptop requirement you will have met the minimum requirements for the Examsoft.


http://support.examsoft.com/ics/support/default.asp?deptID=15194&task=knowledge&questionID=7

















http://com.tu.edu/com/studentresources/laptoprequirement.html




Examsoft is supported on the following platforms:

Windows 8, Windows 7, Vista

* Microsoft is releasing Windows 10 in August, DO NOT upgrade. It is known to not be compatible with Examsoft’s SofTest at this time.

OS X 10.10 (Yosemite), OS X 10.9 (Mavericks), OS X 10.8 (Mountain Lion), OS X 10.7 (Lion).

* Apple periodically releases new operating system versions. It is recommended not to upgrade when Apple releases a new OS immediately. We will issue a statement when the new version of the OS is supported by Examsoft. In recent years, there have many bugs in newly released versions of OS X that created issues for students such as, once compatible applications being removed, not able to get on the wireless, extremely slow performance on certain models of macbooks or not being able to take an exam.


ExamSoft highly recommends disabling your AntiVirus before taking an exam and re-

enabling it after the exam.

Please refer to this online documentation from ExamSoft

http://support.examsoft.com/ics/support/default.asp?deptID=15194&task=knowled

ge&questionID=156















For more trouble free exam taking on exam day, the recommendation is to reboot

your computer on the morning of the exam and shutting down all applications. This

advice goes for both Windows and Mac users.

In the past, we have experienced various issues with computers that have been

operating for a week(s) without reboot.



CHANGING YOUR TOURO ISSUED DEFAULT PASSWORD

When you receive your IT issued documentation, you will need to change your default

password. You MUST do this within 1 week otherwise log on access to the wireless is

disabled. Completing the procedure will re-enable wireless access.

Complete the following procedure to change the default password:

•Go to the library computer lab and log in with your default credentials.

•Press CTRL + ALT + Delete

•A dialog box will appear, click “Change Password…”

•Another Dialog box will appear. In the text box that is labeled “Old Password:” type

your default password.

•In the text box labeled “New Password:” type in your new password.

•In the text box labeled “Confirm New Password:” type your new password again.

•Click “OK” to complete the procedure.


PROGRAMMING TURNINGPOINT CLICKERS FOR ROOM

CHANNEL ASSIGNMENTS

Lectern Channel

Hall A 41

Hall B 42

Path Lab 1 43

Path Lab 2 44

Room 212 45

OMS Lab 46

Each room is configured to a specific channel. The table above is the channel configuration on a per room basis.

To program the transmitter please do the following (read first):

1. 1. Locate and press the “GO” or “CH” button. The LED light should flash red and green.

2. 2. While the LED lights are flashing, press the corresponding numbers for the channel assignment. For channel

fourty-one, press the “4” and “1” buttons. For channel one, press the “0” and “1” buttons. After pressing the last digit,

the LED will stop flashing and will display as red and yellow.

3. 3. Complete the process by pressing the “GO” or “CH” button again. Successful completion of transmitter

programming will result with a solid green LED for three seconds.

4. 4. If the end result is not a solid green LED, then repeat steps 1 to 3.

You can tell when the device successfully transmits answers, the LED light blinks green twice.


DON’T LIKE WINDOWS 8 START SCREEN?

If you don’t like the Windows 8 interface, you are not alone. For those that have a particular disdain, one of the following may give you some relief:

Classic Shell: http://www.classicshell.net/

This is freeware and open source software. Crowd sourced, forum based support.

Start8: http://www.stardock.com/products/start8/

This software is non-free, nor open source. Its cost is minimal at $4.99. Does provide end user support.

Microsoft released Windows 8.1 pack. It will return some functionality; although many will probably prefer one of the other solutions.

Touro does not provide any support for these solutions. As such, if you are interested in these solutions, it is in your best interest to do research and pick the solution that augments your workflow. Any technical support issues should be raised to those providing the software.


http://www.classicshell.net/

http://www.stardock.com/products/start8/

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