TUESDAY, JANUARY 22, 2013 San Diego Association of Public Safety Dispatchers - Pre-Event Training

8 AM TO 5 PM Legal Issues and Liability Madeleine CD Active Shooter Incidents for Dispatchers Ford AB Fundamentals of Supervision Mohsen AB Technology in Dispatch: Past and Present Madeleine AB Customer Service and Professionalism Ford C

CALNENA TRAINING EVENT REGISTRATION NOT REQUIRED FOR ATTENDANCE PARTICIPANTS SHOULD BE REGISTERED THROUGH SDAPSD REGISTRATION PROCESS PRIOR TO ATTENDANCE

12:00 PM - 5:00 PM - EVENT REGISTRATION OPEN Douglas Pavilion Foyer

WEDNESDAY, JANUARY 23, 2013 6:00 AM—8:00 AM

REGISTRATION OPEN DOUGLAS FOYER

6:30 AM—8:00 AM PLATED BREAKFAST DOUGLAS B

7:00 AM—7:50 AM BREAKOUT SESSIONS

8:00 AM—9:50 AM

OPENING CEREMONIES, GENERAL SESSION AND KEY NOTE SPEAKER

DOUGLAS B

10:00 AM—11:50 AM EXHIBIT HALL OPENS! EXCLUSIVE HOURS!!

DOUGLAS CD

12:00 PM—12:50 PM LUNCH BUFFET VENDORS AND ATTENDEES

DOUGLAS B

1:00 PM— 5:50 PM BREAKOUT SESSIONS

6:00 PM—7:30 PM ‘MISSION CRITICAL’ MIXER DOUGLAS A GRACIOUSLY PROVIDED BY ALL OF OUR CALNENA SPONSORS

THURSDAY, JANUARY 24, 2014

6:30 AM—8:00AM BUFFET BREAKFAST DOUGLAS B

7:00 AM - 8:50 AM BREAKOUT SESSIONS

9:00 AM –10:50 AM GENERAL SESSION, KEY NOTE

SPEAKER & BUSINESS MEETING

DOUGLAS B

11:00 AM - 11:50 AM BREAKOUT SESSIONS

12:00 PM - 12:50 PM LUNCH WITH SPECIAL GUEST! DOUGLAS B

1:00 PM - 2:50 PM EXCLUSIVE HOURS WITH OUR VENDORS

DOUGLAS CD

2:00 PM ICE CREAM SOCIAL & PRIZE GIVEAWAYS

DOUGLAS CD

BREAKOUT SESSIONS WEDNESDAY, JANUARY 23

0700-0750

MOHSEN A NEW PSAP SIX YEARS LATER - LESSONS LEARNED

MOHSEN B TRAIN TO RETAIN

FORD A "¡AY CARUMBA!" UNDERSTANDING LANGUAGE AND CULTURAL BARRIERS ON 9-1-1 CALLS

FORD B HEALTH AND FITNESS FOR THE PUBLIC SAFETY DISPATCHER

FORD C ADVANCED HOSTED PSAP SOLUTIONS

MADELEINE A NEXT GENERATION PSAP

MADELEINE B STEPS TO PREPARE GIS DATA FOR NG9-1-1

1300-1350

MOHSEN A TRAIN TO RETAIN

FORD B ECATS

FORD C NG9-1-1 GIS FROM THE GROUND UP

MADELIENE B BEST PRACTICES IN NG 9-1-1 SPEECH AND TEXT ANALYTICS

1300-1450

MADELIENE CD POST: ADVISORY COUNCIL AND LEARNING PORTAL

1300-1650

MOHSEN B UNETHICAL USE OF TECHNOLOGY BY LAW ENFORCEMENT

MADELIENE A CRITICAL INFRASTRUCTURE ASSESSMENT

1400-1450 MOHSEN A SWATTING: EXAMINING FACTS AND MYTHS

FORD A THE RISING TIDE OF SUICIDE: IS YOUR CENTER PREPARED?

FORD B THE ROLE OF GIS IN NG9-1-1

FORD C PTSD IN THE DISPATCH CENTER

MADELIENE B WIRELESS 9-1-1 CALLS—DISPATCHERS DIDN’T INVENT THIS!

1500-1550

FORD A BEYOND THE SWAT TEAM: TACTICAL DISPATCH

FORD B GERM WARFARE IN THE DISPATCH CENTER

FORD C TEXTING TO 9-1-1: TO ACCEPT OR NOT?

MADELEINE B MAPPING IN PUBLIC SAFETY

MOHSEN A SHARING RESOURCES—RECORDING

WEDNESDAY, JANUARY 23…CONTINUED 1500-1650 MADELIENE CD STATE 9-1-1 UPDATE

1600-1650

FORD B REDUCING 9-1-1 MISUSE: A PUBLIC EDUCATION PROGRAM

MOHSEN A WHERE WE ARE VS. WHERE WE WANT TO BE

1600-1750

FORD A POST ADVISORY COUNCIL AND LEARNING PORTAL

Ford C NAVIGATING CIVILIAN PROMOTIONAL OPPORTUNITIES

MADELEINE B PSAP GUIDE TO NG9-1-1/IMPACTS TO OPERATIONS

1700-1750

Mohsen A WILL NG9-1-1 MEAN DATA OVERLOAD?

Mohsen B CONSOLIDATION

FORD B NO MORE ANALOGIES: REAL CLOUD COMPUTING

BREAKOUT SESSIONS THURSDAY, JANUARY 24

0700-0750 MOHSEN A SWATTING: EXAMINING TRUTHS AND MYTHS

FORD A ECATS

FORD B WIRELESS 9-1-1 CALLS: A DISPATCHER DIDN'T INVENT THIS!

FORD C MAPPING IN PUBLIC SAFETY

MADELIENE A ADVANCED HOSTED PSAP SOLUTIONS

MADELIENE B NEW PSAP SIX YEARS LATER - LESSONS LEARNED

0800-0850

MOHSEN A GERM WARFARE IN THE DISPATCH CENTER

MOHSEN B NG 9-1-1 GIS FROM THE GROUND UP

FORD A THE RISING TIDE OF SUICIDE: IS YOUR CENTER PREPARED?

FORD B BEYOND THE SWAT TEAM: TACTICAL DISPATCH

FORD C A PRACTICAL GUIDE FOR EMERGING TECHNOLOGIES

MADELIENE A CONSOLIDATION

MADELIENE B THE NG PUBLIC SAFETY COMMUNICATIONS ECOSYSTEM

1100-1150

MOSHEN B STEPS TO PREPARE GIS DATA FOR NG9-1-1

MOHSEN A The Role of GIS in NG9-1-1

FORD A PTSD IN THE DISPATCH CENTER

FORD B WHERE WE ARE VS. WHERE WE WANT TO BE

FORD C TEXTING TO 9-1-1: TO ACCEPT OR NOT?

MADELIENE A HEALTH AND FITNESS FOR THE PUBLIC SAFETY DISPATCHER

MADELIENE B BEST PRACTICES IN NG9-1-1

BREAKOUT PRESENTERS

Health and Fitness for PS Dispatchers Unethical Use of

Technology by Law Enforcement

Sara Boccoleri - Communications Supervisor Rocklin Police and Fire Department. Sara has dispatched for 15 years; five years with Concord PD and 10 with Rocklin PD and FD. She has spent three years instructing at the Contra Costa Dispatch Academy. In the last two years, she has facilitated several Fire and EMD training classes for Rocklin and local surrounding agencies. Sara recently attended the Ethical Use of Technology for Law Enforcement (Train the trainer) class and wants to share with the Dispatchers the necessity to protect themselves and give them the tools to do so.

Navigating Civilian Promotional Opportunities

Lynn Bowler - Support Services Manager, Elk Grove PD: Lynn's law enforcement career encompasses over thirty years, with experience at three California agencies while holding positions as a CSO, dispatcher, trainer, supervisor, bureau manager and divisional manager. In 2006 she was hired to lead a team in the development of the Elk Grove Police Department's PSAP as well as the Records and Property Evidence Bureaus.

Beyond the SWAT TeAM: Tactical Dispatch

Natasha Claire-Espino, Law Enforcement Communications Manager, Office of Public Safety Communications ~ San Mateo County. Natasha started her career over 15 years ago as a Secretary and rose through the ranks to management. Her previous assignments have been shift supervisor and Quality Assurance. She currently oversees the law program at PSC, which serves the Sheriff and nine contract service areas.

Consolidation

Sharon Counterman, Past President, NENA. Sharon has extensive knowledge and expertise in the 9-1-1 profession. She has worked in the federal, state, and local areas to enhance the 9-1-1 profession. She was the Deputy Director of Greater Harris County 9-1-1 Emergency District, Director of the Houston Emergency Center, Operations Director of the Las Vegas Metro Communications Center. She has been the chair and a member of numerous national committees dealing with NENA standards, Pandemic Influenza, CSRIC, DHS and NG 9-1-1.

9-1-1: Best Practices

Danita Crombach, ENP-Communications Manager, County of Ventura. Danita serves as the 2012 2nd Vice president and is responsible for communications to the membership. Danita is the Communications Manager for the Ventura County Sheriff's Office and has served over 30 years in public safety communications for agencies such as Oxnard, Inglewood, San Jose and Ventura County and also hold the position of Region 8 representative on the POST Public Safety Dispatch Advisory Council.

Best Practices for Next Generation 9-1-1 Speech & Text Analytics

Jim Daniel, Director of Product Integrations, VPI Jim is responsible for managing VPI’s entire product line life-cycle from strategic planning to tactical activities, that include Interaction Capture (Voice & Screen) Analytics, Coaching, and vertical market suites derived from these core components of VPI’s software product portfolio. He is responsible for creating product specification requirements and manages VPI’s 3rd party capture technology partner relationships. He works closely with partners to develop joint product integration strategies and plans, and coordinates product certification testing with each partners’ latest products.

ECaTS Jordan Elliston, Client Communication Specialist, ECaTS 911, Roseville, CA. Jordan has been with ECaTS since August of 2012, and since had become passionately interested in the world of 911. He is the primary point of contact for ECaTS users across the U.S. He received my BA in Psychology and Masters in Business Administration from UC, Riverside.

NG9-1-1 GIS from the

Ground Up

Diana Gijselaers, Associate Solutions Engineer for GIS, Cassidian Communications. Diana has over 10 years of experience as a GIS Analyst for a local government, where she was able to gain a wealth of experience in Public Safety, specifically in GIS for E9-1-1, as well as Emergency Preparedness GIS. Diana has extensive experience in preparing local data for NG-9-1-1 creating NENA compliant schema, maintaining topologically correct features, and creating easy to read map displays that quickly and efficiently present call takers with critical location information.

Texting to 9-1-1 To Accept or Not to Accept...That is the Question

Sherri Griffith Powell, ENP, is the chair of the NENA NG9-1-1 Public Education and Training subcommittee. She has over 17 years of experience in 9-1-1; including work in public education, dispatcher training, wireless, and VoIP deployments. Sherri worked for the Texas Commission on State Emergency Communications for over 10 years before moving to the private sector. Sherri currently works as a consultant with L.R. Kimball and has done project work for the CA 9-1-1 Division Office.

The Role of GIS in NG9-1-1

Chris Hardesty, MBA, ENP, GeoComm Sales Manager. Chris has over a decade of experience in the public safety communications industry in both the public and private sectors. Past roles include GIS production leader, software implementation and support team manager, client-focused account manager, wire-line and wireless E-9-1-1 implementation consultant, and a Regional Coordinator for the Commonwealth of Virginia's Wireless E-9-1-1 Services Board. He is currently the Sales Manager at GeoComm, managing GeoComm's direct sales teAM disbursed throughout the United States .

SWATTING—the

truths and myths

Jeffrey D. Hebert, Communications Coordinator, San Diego County Sheriff’s Department. Jeff is a Communications Center Manager with the San Diego County Sheriff's Department with 17 years of experience in critical incident communications and PSAP operations. Jeff is chairman of the San Diego Law Enforcement Assistance Network, a mutual aid communications/interoperability committee. He represents the San Diego and Imperial County region as a member of the Public Safety Dispatcher Advisory Council for POST. Jeff is also President of the San Diego Association of Public Safety Dispatchers, a non-profit association that provides California POST-certified training for public safety dispatchers.

Mapping in Public

Safety

Melissa Hernandez, Dispatcher, San Diego County Sheriff’s Department. Melissa has been a dispatcher with the San Diego Sheriff's Department since 1997. She has been a Communications Training Officer and Sheriff's Radio Academy instructor at both the Miramar College and Grossmont College POST Public Safety Dispatcher Basic Academy courses. Melissa is currently responsible for the maintenance of the Sheriff's Department's computer aided dispatch geo-file database. Melissa is a POST Master Instructor.

Steps to prepare GIS Data for Next Generation 9-1-1

Mark Holmes, GISP, ENP. Mr. Holmes is a Senior GIS Consultant at L.R. Kimball and has over 15 years of experience in Geographic Information Systems (GIS) and 9-1-1. Mr. Holmes' present responsibilities include providing GIS consulting for a wide variety of GIS projects including 9-1-1, broadband, tax parcels and GIS planning. This includes spatial database design and data management, data maintenance planning, data interoperability, and data hosting services.

Reducing 9-1-1 Misuse: A Public Education ProgrAM

Elise Kim has served as Executive Director of 9-1-1 for Kids since 1994, the international emergency caller training & disaster education program for both young people & adults. Elise is also co-founder along with Howie Long (Fox NFL Show) of Athletes & Entertainers for Kids (AEFK), established in 1986. She has incorporated her production and creative background towards developing award-winning 9-1-1 public education training materials, products, and awareness campaigns. Elise also serves on the CSRIC Council for the FCC.

Train to Retain

Nicole Lewis, Fire Communications Shift Supervisor , Heartland Fire Communications. Nicole has been with Heartland since February 2007. She is also the Training Coordinator who oversees the training program and coordinates quarterly training for all dispatchers. She has sixteen years experience working in 911 Communications Centers. Prior to coming to Heartland, she worked as a 911 Public Safety Dispatch Supervisor for the County of Augusta, Virginia. Nicole is a member of APCO, NENA and CSFA.

Train to Retain

Jennifer Libby-Jones, Shift Supervisor, North County Dispatch JPA in Northern San Diego County. Jennifer began her career as a Supervisor in 2005, with Newton County Central Dispatch in Missouri dispatching for Sheriff, Police, Fire, and EMS. She understands the unique challenges of these different disciplines. She is currently developing, with the California Fire Chief's Southern Communications Section, an interactive ‘Communications Dispatcher Training Manual’ formatted for iPad use.

The Rising Tide of Suicide

Rhonda Lockwood, Public Safety Dispatcher, San Diego Harbor Police. Rhonda has been with the agency since 2006. She has a B.S. in Business Administration and worked in the public sector prior to joining the Harbor Police team. While in the public sector, Rhonda was instrumental in creating, managing, and presenting a state certified training program throughout San Diego County.

Advanced Hosted PSAP Solutions

Erik Loberg, Cassidian Communications. Keeping pace with the ever-changing technology landscape of the 9-1-1 network is a challenging task for even the most experienced manager. Advanced hosted PSAP solutions can provide a secure, reliable, and scalable alternative to capital-intensive, customer-owned premise-based solutions. Learn how you too can acquire, deploy, and manage NG9-1-1 applications without the need to purchase equipment or manage networks.

Emerging Public Safety

Technologies

Anthony Martwick, Area Director – National Public Safety Strategy, Verizon Wireless. Anthony has over 25 years of Wireless Industry Experience. His Wireless background includes extensive experience working with State/Local/Federal 1st Responder Agencies to develop and deploy tactical communication solutions, disaster planning, mitigation, & continuity of operations (COOP), unified interoperability and situational awareness solutions. Responsibilities for Verizon Enterprise Solutions include FIRSNET, Architecting Public Safety applications & solutions, Social Media Policing/Emergency Response Mgmt expertise, and Secure Government Cloud services.

Beyond the SWAT Team: Tactical Dispatch

Kevin Mullarkey, Dispatcher, Office of Public Safety Communications, County of San Mateo. Kevin has nearly 10 years experience as a Law Enforcement Communications Specialist. Kevin is a CTO and Tactical Dispatcher and also instructs in the Department’s in-house academy. He was voted ‘Dispatcher of the Year’ by his peers in 2010 and has recently conducted research and development in technical tools to be used at tactical command posts.

Navigating Civilian Promotional Opportunities

Teresa Murray, Chief Executive Director of the Sacramento Regional Fire/EMS Communications Center. Teresa recently started her new position and previously held the position of Commander at the City of Roseville and started at Sacramento Police & Fire. She began her career in 1985 as a line Dispatcher, promoting to supervisor assign to administrative and training. Teresa has a BA in Public Administration, and is a graduate of POST Command College. Her experience includes: California Emergency Services Advisory Board member, is a Past Vice President of NAPCO, managing a variety of multi-regional Law/Fire, CAD/RMS/CMS migration projects and public safety facility remodels. Teresa was recently awarded the APCO 2012 Manager of the Year Award.

A PSAP Guide to Next

Generation 9-1-1; The Impact of NG9-1-1 on PSAP Operations

Stephen O’Conor, Past President of NENA/Director of Government and Industry Relations for Synergem Emergency Services, LLC. Steve previously served as the Assistant Emergency Communications Manager for West Palm Beach PD and 9-1-1 System Manager Brevard County. He is 25 year retired Police Lieutenant from Vernon Township Police, in New Jersey. Stephen graduated Summa Cum Laude graduate of Upsala College, holds a Master's Degree in Criminal Justice from Rutgers University and is a graduate of the 81st School of Police Staff and Command, Northwestern University.

Germ Warfare

Thad Parker, Founder, Console Cleaning Specialists. Thad has spent over 10 years in the console furniture industry selling, servicing, and, repairing a variety of consoles. Thad worked with Radio/Radar systems for over 20 years. After working in & around the 9-1-1 environment, it became clear that proper cleaning/maintenance in the centers did not exist. Thad then created a company which provides a once or twice a year cleaning & preventative maintenance service that allows the dispatchers to do their job with minimal interruptions & noise, while keeping the security of the center intact.

No More Analogies: Real World Cloud Solutions

Ashish Patel, Director of Solutions Engineering, Intrado. A recognized expert in tele-communications, Mr. Patel has nearly 20 years experience in building NG telecommunications and data communications systems, and contributions to five patents within the public safety industry alone. Significant contributions include: designing and operationalizing NG Public Safety platforms and successfully designed and launched the first native VoIP E9-1-1 solution. He later led the development and launch of the Intrado suite of NG 9-1-1 solutions.

Will NG9-1-1 Mean Data Overload and How Do we Prepare?

Todd Piett, ENP, Chief Product Officer, Rave Mobile Safety. Rave Mobile Safety is the parent company of Smart9-1-1, deployed in parts of 27 states. Todd is on APCO's Emerging Technology Committee, participates in NENA NG9-1-1 working groups, is on the Board of Directors for the NG9-1-1 Institute, and holds numerous technology patents. He is a graduate of Harvard Business School, the United States Military Academy, and is a former US Army helicopter pilot.

POST Public Safety

Dispatcher Advisory Council and Learning Portal

Rayanne Rogers, Senior Instructional Designer/Learning Technology Resources, California Commission on Peace Officers Standards and Training. Rayanne brings over 15 years of project management and instructional design experience to POST from various training industries. Her background in Instructional Technology allows her to use various methods of design, development and delivery to bring a unique blend of learner needs and expectations together for an impactful training piece.

Sharing Resources -

Recording

Gary Schiavo. Gary has been in the public safety communications industry for over 16 years, holding high level public safety positions with Dictaphone, NICE, Dynamic Instruments and Verint. During that period he has written for Emergency Number Professional Magazine and he is a regular speaker at public safety events, including National NENA and multiple local APCO/NENA shows. He is also active in several industry groups.

Navigating Civilian Promotional Opportunities

Dawn Shepard, Civilian Commander, Fairfield Police Department. Dawn started her career in 1987 with the Fairfield Police Department. She started as an entry level Dispatcher and assumed assignments such as CTO, CLETS trainer, Agency Terminal Coordinator and Tactical Dispatcher. Her accomplishments include: creating and implementing a Tactical Dispatch Program, Crime Scene intern, Lead Dispatcher, Dispatch Supervisor, Dispatch Manager, to her current position as Civilian Commander over Dispatch, Records and facilities. She holds degrees in Law Enforcement, Corrections, Management and also Leadership. She is the Northern Chapter Director for the California CLETS Users Group.

The Next Generation PSAP

The Next General

Public Safety Ecosystem

Jeremy L. Smith, Director of Strategic Relationships, Cassidian Communications. Jeremy is an NG9-1-1 and Security thought leader/innovation catalyst in the Public Safety industry. Previously he directed the NG9-1-1 & Cyber Security consulting practice for L.R. Kimball. Jeremy is a recognized expert on securing public safety and was the former co-chair of the NENA Security for NG9-1-1 Working Group, a committee that defined security standards for the 9-1-1 industry.

PTSD in the Dispatch

Center

Rick Smith, Owner, RS Communication Consultants. Rick’s company is a 2-way radio consulting firm specializing in public safety. His company provides a comprehensive service while assisting agencies with their two-way radio pricing, purchase, and training. Rick has been involved with two-way radio communications since the early 1970's. He is deeply involved in communications committees throughout California. He is an instructor at the local college in the Fire, EMS, and Police academies, and in the POST Dispatch Academy.

"¡AY CARUMBA!"

Understanding Language and Cultural Barriers on 911 Calls

Manny Solis, Strategic Account Executive, Language Line Services. Manny has worked extensively with state and local government to improve communication with Limited English Proficient communities. He has presented training and awareness programs on a variety of language and cultural themes to public safety audiences nationwide. Manny brings over 20 years of sales and account management experience to his mission, and offers PSAP audiences a unique perspective to their work.

Critical Infrastructure Assessment

Tom Somers, Captain, Los Angeles Fire Department. Tom is a 32-year veteran of LAFD and serves as a supervisor in the Fire Department Communication Command and Control Center. He has held varied assignments in the field and within the communications center as a telecommunicator and as a supervisor for the past 18 years. Tom has been involved in special projects ranging from planning the moving of the space shuttle Endeavour to the Academy Awards to lecturing on Critical Infrastructure Assessment planning. He is a graduate and is on the faculty of the NAED CCM course and a member of the Fire Council of Standards.

POST Advisory Council & Learning Portal

Gary Stevens, Dispatch Supervisor, South Bay Communications. Gary has been dispatching Police, Fire and EMS since 1980. He started in Illinois and has worked for the past 20 years with South Bay Communications in Hawthorne. He is currently a Dispatch Supervisor, CAD Administrator, and one of the inaugural members of the POST Dispatch Advisory Council.

Train to Retain

Melinda Valentini, Shift Supervisor, North County Dispatch JPA. Melinda has been with the agency for eleven years. She currently heads the agency's NAED EMD Quality Assurance department and works closely with six of her QA members, Heartland Fire, and the medical director to ensure proper instructions are being given to reporting parties. She also supervises the CTO program and teaches the North County Dispatch Training program.

Wireless 9-1-1 Calls; A

Dispatcher Didn’t Invent This!

Nancy Vaughn, Supervising Communications Dispatcher, Sonoma County Sheriff’s Office. Nancy has been involved in dispatching since 2003 and has been a Supervisor since 2006. Nancy led the Sonoma County Sheriff's Office training program on wireless in 2007-2008 and has continued to review, monitor, and trouble shoot wireless issues in the Sheriff's dispatch center. Nancy became a 9-1-1 County Coordinator in February 2012 and recently joined the California County Coordinator's Task Force, where she will be serving as the chair for the next year. Nancy holds a Master of Science in Geology and has taken course work in Emergency Management and Administration.

The Rising Tide of

Suicide

Tiffany Walker, Public Safety Dispatch Supervisor, San Diego Harbor Police. Tiffany has been with the agency since 2003. Prior to that, she worked as a Police Dispatcher for Coronado Police and the San Diego State University Police Department. She has worked in Public Safety since 1988. Tiffany is a Communications Training Officer, has completed the 40-hour POST Instructor Development Course, and is a certified CLETS/NCIC and RCS instructor for the Harbor Police. Tiffany has served as the Vice President of the San Diego Association of Public Safety Dispatchers since April of 2011.

9-1-1: Best PracticesWhere we are vs. where we want to be

Jaime D. Young, CCM, EMD, EFD, EPD, Director, Office of Public Safety Communications/CALNENA Secretary 2012. Jaime has over 32 years in public safety communications, 30+ years in San Mateo County of which 20 years have been in management. Jaime is a regular speaker at the National Academy of Emergency Dispatch Navigator Conference and CALNENA events. She has previously presented at the National NENA Conference and is a POST certified instructor. She has served as a consultant for many agencies in the State including, the City of Roseville, Sonoma County Fire Chiefs Association, the cities of Daly City and South San Francisco.

BREAKOUT PRESENTATIONS Mapping in Public Safety

Computerized mapping is becoming more and more commonplace. Geographic information systems (GIS) combine layers of information about a location that when accessed, provides a better understanding of that location. What layers of information you combine depends on the purpose, ie. finding the best location to buy a house, analyzing environmental damage, viewing crimes in a city to detect a pattern, determining the correct ESN for dispatch, and so on. Unlike with a paper map, where "what you see is what you get," a GIS map can combine many layers of information. Come join us!

The Rising Tide of Suicide: Is Your Center Prepared?

The rate of increase of suicides has quadrupled since 2008. Are your calltakers and dispatchers properly prepared for the increase in suicidal callers from teenagers? Veterans? Peace Officers? Do you know what training is available? Do you have in-house programs to train or support? What are your regional resources? Join us for a discussion of how to prepare your center, care for your personnel, and find regional resources to deal with the rising tide of suicide.

"¡AY CARUMBA!" Understanding Language and Cultural Barriers on 9-1-1 Calls

This interactive presentation shares insights from a survey of 9-1-1 interpreters including: • Language and cultural issues that complicate 9-1-1 calls • Strategies to work through issues • Essential tips to team effectively with interpreters during emergencies Attendees will better understand: • The role of language and culture on 9-1-1 calls • Strategies to manage language/cultural issues • The interpreter's role in getting required information from callers • How to partner with interpreters to maximize efficient communication

Germ Warfare in the Dispatch Center

Sneezing, coughing! Watery eyes.. and your equipment... it’s now covered in ...YUCK! Thad Parker, founder of CCS, will provide a session on how today's germs are transmitted and carried throughout the 9-1-1 environment. Many facts and figures on germs as well as a look at the effects of dust (mites) on staff and equipment will be discussed. Many Super-Germs are making their way into the mainstream. Do you know how to protect you and your team from getting a virus or bacterial infection? This presentation will explain how you can save $$ in overtime and equipment repair. A-chooo! This session will be entertaining and fun for all those involved.

Health and Fitness for the Public Safety Dispatcher Fit? Happy? Healthy? Never missed a day of work? OR! Out of shape? Sick all the time? Miserable? Let’s face it. Our industry doesn’t exactly have built-in mechanisms for staying fit. Participate in a discussion of why it’s sooooo important for 9-1-1 professionals to stay fit and healthy.

Navigating Civilian Promotional Opportunities—Panel

Join a panel of Managers who will share their experiences and answer questions on opportunities for civilian employees and how they have changed over the years and what may be coming in the future. Participants are encouraged to ask questions of panel members on roles and responsibilities, how to prepare for a position, lessons learned, balancing personal, and professional lives, setting priorities, etc. Prepare yourself, prepare your staff and prepare for the future!

New PSAP Six Years Later - Lessons Learned

A New PSAP from Scratch - A Case History. Staff members developing a new PSAP are not hindered by the "it's always been done this way" mindset. This presentation identifies specific PSAP processes and decisions that were made to create a center with less turnover, more accountability, a harmonious work environment while challenging dispatchers to see their role as extending beyond the Dispatch Center. You will hear about unique changes that were created, as well as an evaluation of what worked well, what fell short, and what you might consider implementing in your PSAP.

POST—The Dispatch Advisory Council and Learning Portal

Do you know what the POST Advisory Council is? Do you know what the Council does? What their mission is? If your agency is in the POST program, then come and hear an overview and what the POST Public Safety Dispatch Advisory Council can do for you. The second of the two hour session will be a demonstration from a POST staffer who programs the POST Learning Portal and wants your feedback on the newly created Dispatch Center section of the portal.

PTSD In The Dispatch Center

Post Traumatic Stress Disorder is no longer seen just from the eyes of a combat solider. PTSD is prevalent in the first responder and in our dispatchers. Dispatchers are first to hear the anonymous screams from someone in need. The stresses that these calls produce, call after call take a toll. Hear the instructor’s first hand story of how PTSD prematurely ended his fire fighting career and the guidance he provides on how to combat this disease and stay healthy in order to stay in the game.

Reducing 9-1-1 Misuse: A Public Education ProgrAM

This workshop will educate attendees on the critical impact of 9-1-1 caller-training in their communities. The presentation will show PSAPs how to create and/or enhance a 9-1-1 caller-training program in their communities, how to conduct a 9-1-1 caller-training classroom or school assembly presentation by utilizing existing safety months and programs, and most importantly, how to complete the OCIO reimbursement program and how to secure other avenues of 9-1-1 public education funding.

State Update: 9-1-1 Office and County Coordinators

Representatives from the State 9-1-1 Office will provide participants with updates on highlights of where they see the State of California public safety 9-1-1 program is going . Learn what they have been working on including current projects and anticipated policy changes. This is a great venue to personally ask your State Office Representatives questions and provide feedback.

Train to Retain

Hiring and retaining qualified dispatchers are two of the greatest challenges in public safety. Employee retention begins with effective hiring procedures that ensure selection of the strongest candidates and continues with designing training programs that prepare the new hire for their duties. It requires Communications Centers to commit to providing the trainee with the proper support, benefits and opportunities. Considering what it takes, lets explore strategies for improving employee retention and roundtable so that participants can share your agency's issues and practices.

Unethical Use of Technology/Social Media by Law Enforcement

Employee misuse of technology is a common and serious problem for Law Enforcement agencies. This presentation will discuss the unethical use of smart phones, email, CLETS/NCIC, social media, blogging, etc. We’ll explore legal considerations, case studies and agency policy and whether law enforcement agencies can regulate employee's speech and behavior involving social media.

Consolidation Consolidation of public safety communications organizations is being viewed as a necessary and viable approach to improving service delivery. Many emergency communications consolidation initiatives are predicated on anticipated cost savings. Too often, however, when the feasibility is examined in detail, the potential for savings is not there or is significantly less than expected. This presentation identifies the elements of a consolidation effort and identifies the potential benefits and risks in these type projects. Lessons learned and key factors for conducting a consolidation project are provided.

9-1-1: Best Practices

How do you know you if your agency is better than, or at least consistent with the industry standard? Is there a standard? Well, there are some, but in some areas like recruitment, selection, entry-level training, scheduling, shift operations, quality improvement, in-service, facilities… the list is long, there may not be some. Join us as we facilitate a forum of experts...YOU! to provide the best practices of our industry!

Critical Infrastructure Assessment-Are you ready?

A Critical Infrastructure Assessment is the foundation of why we are able to accomplish our tasks during a disaster. How we plan and assess critical infrastructure during the first 15-20 minutes of a catastrophic incident will determine the success or failure of our agency. This interactive presentation will provide attendees with a working knowledge of what critical infrastructure is and the practical tools to create an assessment document to use when a disaster strikes.

The Next-Generation PSAP

Learn how NG9-1-1 will overhaul the complete business model of the PSAP, driven by a new breed of interoperable applications and comprehensive incident management capabilities, including virtualization, mobility, advanced hosted data services, and an interconnected ecosystem of i3 entities, leading to new opportunities and challenges.

Where we are vs. where we want to be

Take a good look at your organization. Is it what you want it to be? Is it the best it can be? How do you transform what you are into what you want to be? This presentation will provide you with a short overview of the infra-structure needed to maintain the status-quo while simultaneously setting your organization up for progress down the road. Leaders are welcome!

Advanced Hosted PSAP Solutions

Keeping pace with the ever-changing technology landscape of the 9-1-1 network is a challenging task for even the most experienced manager. Advanced hosted PSAP solutions can provide a secure, reliable, and scalable alternative to capital-intensive, customer-owned premise-based solutions. Learn how you too can acquire, deploy, and manage NG9-1-1 applications without the need to purchase equipment or manage networks.

ECaTS

The Emergency Call Tracking System, or ECaTS, is a Business Intelligence and analytics platform developed exclusively for the 9-1-1 industry. Implementation of statewide standards and measurable goals with data-centric accountability has quickly become a necessity in the world of 9-1-1. This is particularly true as counties and states are considering dramatic technological transitions such as PSAP consolidation, hosted environments and Next Generation platforms. ECaTS meets this need with a revolutionary reporting system. A number of states, counties and individual PSAPs have adopted ECaTS to provide secure, real-time analytics and Public Safety Intelligence with one simple click. We are proud to be the catalyst of change in the adoption of this technology.

Next Generation 9-1-1 GIS from the Ground Up

Learn how to build your own GIS for NG9-1-1 that takes advantage of existing and emerging next generation 9-1-1 services available to your PSAP today without waiting for long-term infrastructure developments to take place around you. We'll show you how to take charge of your NG9-1-1 future that puts your PSAP in the middle of all the action.

A PSAP Guide to Next Generation 9-1-1; The Impact of NG9-1-1 on PSAP Operations

A PSAP Guide to Next Generation 9-1-1: This two-part session begins by describing the reasons for our migration to, and provides a non-technical description of NG9-1-1. The difference between traditional and "Next Gen" 9-1-1 Call Routing is explained, and an easy-to-understand version of the i3 architecture is described. Impact on PSAP Operations: In part two of this session, we will help PSAP Managers prepare for NG9-1-1 by describing the impact on PSAP Operations. Armed with this information, our PSAP leaders can better face these challenges & prepare for a seAMless transition.

Best Practices for Next Generation 9-1-1 Speech and Text Analytics

Today's PSAPs are on the journey of transformation to greater efficiency in emergency response. Embracing the latest NG9-1-1 standards, they must learn to connect the dots between multiple streams of information - voice, video, and text messaging. Are you prepared to manage compliance and quality across all these communication channels? Learn how to effectively search for information across 100% of all types of communications using speech and text analytics, rapidly identify and assemble incident evidence from all forms of media and enable better quality assurance and training.

Practical Guides to Emerging Technology There are as many different paths to navigate from E911 to NG911 as there are Public Safety Agencies. Please join us for a discussion on the different options that may be applied to common challenges and what are the factors that determine the best path for your agency. Learn what pitfalls to avoid and how to best plan for the most effective and least disruptive transition possible to NG911.

No More Analogies. Real World Cloud Solutions

This session discusses the value of virtualization of resources, improved security management, features availability, improved performance, easier maintenance and more accessible support available with the central (cloud) computing-enabled public safety network. Enough of the silver linings and ominous storm clouds! You can feel comfortable with the cloud. Mr. Patel will identify practical ways and means for public safety to utilize the network, optimizing resources now available to us through new data types, life-saving apps and services.

Role of GIS in NG 9-1-1 In many cases the role of GIS technology in NG9-1-1 is not well known. This presentation provides a vendor-neutral look at the role of GIS in NG9-1-1. Highly accurate GIS data is the "fuel" for NG9-1-1 systems and is used for both address location validation and call routing. Moreover, "legacy" components such as selective routers and the MSAG will eventually be replaced by GIS-based NG9-1-1 components such as the ECRF and LVF. These realities require careful planning and consideration be given to all aspects of the GIS that drives today's 9-1-1 system and NG9-1-1 in the future.

Steps to prepare GIS data for Next Generation 9-1-1 GIS data accuracy and data interoperability are key factors to future Next Generation 9-1-1 (NG9-1-1) implementations. This presentation will look at scenarios across PSAPs of varying sizes that are beginning to prepare GIS data for NG9-1-1 and provide guidelines and recommendations as where to begin. No matter if a 9-1-1 jurisdiction has current data issues, incomplete GIS data, or a very robust GIS, this presentation will focus on what next steps to consider based on current status of an organization's GIS data. It will also look at benefits of data interoperability today and in NG9-1-1.

SWATTING: ExAMining the Truths and Myths Swatting incidents are on the rise, affecting dispatchers, first responders, and the public. Whether intended as pranks or acts of retaliation, Swatting endangers public safety agencies and citizens alike. This presentation will cover:

· Definition and components of a Swatting incident · Different ways Swatting calls are executed · Swatting incident examples · Methods and techniques for recognizing and handling possible Swatting calls

Texting to 9-1-1 - To Accept or Not to Accept…………. That is the Question

Texting to 9-1-1 is causing quite a stir among the Public Safety community. There are many different types of solutions being offered and several different trials occurring around the country. It can be difficult for a Public Safety agency to determine what the operational impacts will be if they choose to accept text messages. This presentation will help the public safety agency identify key questions to consider in determining whether to accept texts to 9-1-1. It will also provide an overview of current NENA public education and dispatcher training committee work being done.

Will NG9-1-1 Mean Data Overload and How Do we Prepare?

PSAPs across the country are already leveraging additional data to improve emergency communications. What can we learn from those at the forefront of integrating additional data into the response process? How are NG9-1-1 standards evolving to incorporate these learnings? What are some real life examples of how the data has helped (or hurt)? What is the impact on call handling and response times? What can be learned about communicating new NG-type services to your community?

The Next-Generation Public Safety Communications Ecosystem

Gone are the days of information silos. We will explore the ways in which NG9-1-1, LTE, P25, converged voice/data/multimedia communications cohesively functioning in unison are altering Public Safety Communications as we have traditionally known them. Learn of the Next-Generation Public Safety Communications Ecosystem, its components, and how it completely overhauls the business model of the PSAP through true interoperability, situational awareness, and common operating picture.

This presentation will cover topics that are central to understanding wireless 9-1-1 calls and effectively dispatching field units using wireless location data, including:

Understanding latitude and longitude - don't kick that door in!

Uncertainty or confidence, does it matter?

How come I can pinpoint my friend's location via their cell phone but not a 9-1-1 call?

Impacts to rural areas where location information may be poor - lat/long is one tool in your box

Femtocells - huh?;

What can I do with a non-subscribed call?

Tips & Tricks to fall back on