tug parts staff kennesaw, ga. dennis couch – vice president, parts [email protected] office:...
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![Page 1: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/1.jpg)
TUG Parts Staff
Kennesaw, GA
![Page 2: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/2.jpg)
• Dennis Couch– Vice President, Parts
[email protected]: (678) 581-7805Cell: (678) 294-7493
• Craig Adams– Director of Business
[email protected]: (678) 581-7810Cell: (678) 283-6438
• Jamie Woodall– Inventory Manager
[email protected]: (678) 581-7815
Parts Business Leadership
Craig Adams
Dennis Couch
Jamie Woodall
![Page 3: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/3.jpg)
• By Phone:– (800) 989-8499 or
(770) 422-8021
– 7:30 am – 5:30 pm EST
• By Fax:– (770) 422-8730
• By Email:– [email protected]
• Online:– www.tugparts.com or
www.tugtech.com
• Customer Service Representatives:– [email protected]
(678) 581-7829
– [email protected](678) 581-7864
TUG Shop Customer Service Team
Justi
n M
orr
Ricky Oneal
![Page 4: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/4.jpg)
• Order entry, delivery status, shipping information
• TUGparts.com web site registration
• Invoice queries, credits, discounts, payments
• Technical parts look-up
• Credit limits and conditions
• Parts product details, availability, delivery lead times,
• Product substitutions
• Price quotations / Special promotions
• Any other parts assistance you may require
What CSRs can do for you:
Justi
n M
orr
Ricky Oneal
![Page 5: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/5.jpg)
• Sourcing specialist who works to find best cost for materials/[email protected]: (678) 581-7856
• Pricing manager pursues price investigations and makes sure we offer the best price [email protected]: (678) 581-7716
Competitive Pricing
Pat Sullivan
Daw
n An
ders
on
![Page 6: TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com](https://reader038.vdocument.in/reader038/viewer/2022110116/5517f526550346c6568b4d33/html5/thumbnails/6.jpg)
• 98% Availability of all Service Parts in Stock
• 90%+ First Pass Availability
• Professional inventory management team closely monitors stock levels to ensure high availability rates
• Parts expediting daily on all out-of-stock items
• TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible
Part Availability Jamie Woodall
Sherecca Johnson
Sara Flippin