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Page 1: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us

Page 2: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

About Turn2us

Page 3: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

The Need for Turn2us• 13 million people in UK living in poverty including almost 4 million children

• Each year around £19 billion of welfare benefits are unclaimed

• 9 in 10 people have no idea that they could be eligible for a charitable grant

• If faced with a sudden loss in income– Only 40% of people asked would seek to claim welfare benefits– Only 3% of people asked would seek help from a charitable source

(Turn2us & YouGov survey Jan 2010)

• Last year we trained over 2,000 intermediaries to use Turn2us tools to help people in financial need maximise their income

• We helped 43,000 people in financial need last year to secure over £148 million in welfare benefits and charitable grants

Page 4: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us

Turn2us helps people in financial need gain access to welfare

benefits, charitable grants and other financial help – online, by

phone and face to face through our partner organisations.

Page 5: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

How to access Turn2us

Page 6: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

www.turn2us.org.uk

Page 7: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us Helpline

Freephone 0808 802 2000(9am-8pm Monday to Friday)The Helpline Partnership Accredited

Purpose:• Source of further support for those that

can’t/don’t use website• For public and intermediaries• Language Line and Text Relay offered• Help intermediaries set up and manage

their ‘My Turn2us’ accountsThe Turn2us website is also mobile responsive

Page 8: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Benefits checking and applying

Page 9: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Information needed

• Details of client’s and partner’s income (where appropriate)

• Benefits received and amounts• Savings, investments and other capital• Council tax bill• Rent/mortgage payments• Information about dependents living with the client• Etc.

Refer to website for a downloadable checklist for completing a benefits calculation

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Page 10: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us public Benefits Calculator

Page 11: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us public Benefits Calculator

Potential entitlement to benefits listed during the calculation

Page 12: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us Benefits Calculator results

• Means-tested benefits and Universal Credit are displayed on the results page

• In addition, other sources of help are presented with links to further information – based on the individual’s circumstances

Page 13: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Turn2us Benefits Calculator results

• Summary of individuals circumstances with links to make changes

• Download and print option

• Save and email

Page 14: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

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Turn2us Intermediary Benefits Calculator

• My Turn2us account needed

• Accessed through MyTurn2us homepage

• States you are logged in

Page 15: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

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Turn2us Intermediary Benefits Calculator

• Options on left to start or edit calculation

• Add clients details to store in your account

• Search or filter calculations from those completed by yourself or by colleagues in your organisation/ branch

• Download & export results

Page 16: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

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Compare results for change in circumstances

Compare results for up to three saved benefit checks: •Weekly•Monthly•Annually

Page 17: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Applying for benefits

• Links to online benefits applications forms, where available

• Signposting to services to access forms not available online and for further information and/or advice

• ‘Find an Adviser’ service

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Page 18: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Grants searching and applying

Page 19: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion
Page 20: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion
Page 21: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Now you need to add filters that will narrow the results down by selecting them in the dropdown boxes to the left

Page 22: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion
Page 23: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

‘enquire’ means that you can make an enquiry to the charitable fund through Turn2us using your Turn2us account.

Page 24: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion
Page 25: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Information and Resources

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Information:BenefitsGrantsManaging moneyTax

Resources:Ask an expertFind an adviserJargon buster

Page 26: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Information and Resources

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Page 27: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Information and Resources: Find an Adviser

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Page 28: Turn2us. About Turn2us The Need for Turn2us 13 million people in UK living in poverty including almost 4 million children Each year around £19 billion

Resources

• Walkthrough examples http://www.turn2us.org.uk/information__resources/useful_tools/learning/walkthrough_exercises.aspx

• E-flyers• Leaflets, posters• E-bulletin• Free regional workshops ‘Maximising Income –

Benefits & Grants’• Projects• Facebook http://www.facebook.com/turn2us• Twitter @turn2us_org

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http://www.turn2us.org.uk/information__resources/useful_tools/learning/walkthrough_exercises.aspx
http://www.turn2us.org.uk/information__resources/useful_tools/learning/walkthrough_exercises.aspx
http://www.facebook.com/turn2us

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