turner team seller's guide

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Seller’s Extraordinary Service Guarantee

Extraordinary Service Guarantee for the Home SellerThe Extraordinary Service Guarantee is your written commitment from

Jenny, Charles, and the Turner Team Realtors® assuring the delivery of all of the services described below.

As your Real Estate Professionals, we will:1. Present an agency law pamphlet and explain

agency relationship.

2. Create and present a detailed, written marketing plan including specific strategies, programs, and buyer targets.

3. Recommend property merchandising and enhancements to maximize marketability.

4. Explain home warranty services and providers such as American Home Shield, Landmark Home Warranty, and Old Republic Home Protection.

5. Provide a written estimate of seller expenses and proceeds.

6. Review your property history and disclosure statement and deliver it to each prospective buyer.

7. Commit to regular communication including prospect market and feedback.

8. Provide advice and negotiating assistance on all offers.

9. Forward financial information as provided by the buyer and make every effort to have each buyer pre-qualified or pre-approved with a lender.

10. Monitor and communicate the status and satisfaction of contract contingencies.

11. Offer home purchase assistance, referral services, and access to community and property information.

12. Contact you and follow-up after closing to assure the satisfactory completion of all service details.

13. Offer you the opportunity to evaluate the services after closing.

The Turner Team RealtorsReal Estate Professionals

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Introduction for the Home Seller

This guide provides an overview of our team and of the buying process:

• Seller’s Quality Service Guarantee ..................................................... 2

• Introduction ...............................................................................................3

• The Turner Team .......................................................................................4

• The Turner Team in the Community .................................................. 6

• Technology Streamlines Your Transaction ...................................... 7

• Marketing Tools We Use to Sell Homes ............................................ 8

• Your Custom Web Site ............................................................................ 9

• Automated Home Feedback System Keeps You Informed .....10

• Sizing Up Your Home ............................................................................11

• 12 Questions to Ask Your Realtor® ...................................................12

• Home Warranty .......................................................................................13

• Dual Agency and Buyer Due Diligence ..........................................14

• Mortgage Brokers Recommended by Past Clients ....................15

• Moving Checklist ....................................................................................16

• Services You May Need ........................................................................17

• Reviews ......................................................................................................18

• Oregon Real Estate Agency Disclosure Pamphlet ......................20

Thank you for the opportunity to let us represent you in the purchase of your new home. We think of our clients as individuals with specific needs. With this in mind, we strive to give you exceptional service. No two real estate transactions are the same but regardless of your goals we can help you make the informed and educated decisions that best suit your situation.

We, Jenny and Charles, teamed up as Realtors in 2003. Every year since then we’ve continued to grow and improve the service and expertise we are able to offer you. In 2010 we incorporated, in part to underscore that real estate is a business, not a part time hobby. Our current business is made up of more than fifty percent past clients and client referrals. Earning your repeat business and referrals is our main goal. Our unique team structure allows us to serve the entire Portland Metro including SW Washington. We have the tools and expertise to guide you through any residential real estate transaction.

Jenny Turner Principal Broker, MBA, GRI

503.312.4642 • [email protected] holds an MBA from Portland State University as well as an undergraduate degree from Lewis & Clark College. Her certifications include Graduate Realtor Institute (GRI). In addition to a wealth of knowledge and experience in real estate and being a licensed broker in both Oregon and Washington, Jenny has a passion for the communities she serves. She is past President, and current member, of the Board of Directors for the Fruit and Flower Development Center - an agency for helping children. She and her husband, Charles, reside in Northwest Portland with their son, Ryan. Her passions for family, community, and helping people achieve their dreams are evident in the diligence she brings to every transaction, relationship, and engagement in her life.

Charles Turner Principal Broker, MBA, e-PRO, GRI

503.936.7764 • [email protected] brings a wealth of knowledge to this team as demonstrated by the over 1000 posts he has written for our industry-respected blog, PortlandRealEstateBlog.com. He holds an MBA from the Atkinson Graduate School of Management at Willamette University and an undergraduate degree from Lewis & Clark College. His certifications include completion of NAR’s e-PRO and Graduate Realtor Institute (GRI) designations. He is also a professional coach for Realtors with the Tom Ferry Your Coach Organization. Like his wife and business partner, Jenny, Charles has a great love for his community. He serves as a member of the Ambassador Board for the Oregon Chapter of the Make-A-Wish Foundation. In addition to a love of family, community, and real estate, Charles also enjoys sailing, skiing, and cycling.

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The Turner Team

The Turner Team’s Realtors® Jessica Berger, Oregon Broker • 503.703.1712 • [email protected] joined our team as a graduate of the University of Oregon and has a passion for assisting buyers and sellers, which is evident in any interaction with her. She lives in the Hawthorne neighborhood with her husband and loves family as well as supporting children in the community. Some of her favorite activities include wine tasting, fashion, and studying architecture.

Lisa Carter, Oregon and Washington Broker • 503.757.7283 • [email protected] is one of our dual state brokers – licensed in both Oregon and Washington. She joined the team as a graduate of Oregon State University and is now one of our top agents and Washington State specialist. Clients truly appreciate her patient, friendly, compassionate, and understanding manner. In addition to spending time with her husband and three children, Lisa also is passionate about serving her community in Brush Prairie.

Jacob Fowler, Oregon Broker • 971.270.8159 • [email protected] a passion for helping people find their dream home, Jacob brings a wealth of knowledge to every real estate transaction. He joined our team with two bachelor’s degrees and with extensive knowledge of the local market. Jacob enjoys volunteering at Doernbecher Children’s Hospital and Lines for Life. In his free time, Jacob likes to ride horses, travel, and explore the local area through outdoor activities.

Susan Horvat, Oregon Broker • 503.949.3899 • [email protected] is a member of RMLS and WVMLS and serves both buyers and sellers in real estate transactions. She is an Accredited Buyer Representative (ABR). After living in the Salem area for many years, Susan now lives with her husband in the Tualatin area and loves to spend her spare time with her grandchildren.

Ray Gardner, Oregon Broker • 971.226.7729 • [email protected] Born in Chicago and raised in Oregon wine country, I have become rooted in the Portland community and lifestyle. While I enjoy the outdoors and coaching baseball here in Portland at Westview High School, my real passion is helping people and building relationships. I am a very outgoing and will treat every one of my clients as if they are family. I want to please people and earn their trust, so you can be assured that I will work tirelessly to not get you just any deal but the very best deal.

Melissa Messner, Oregon Broker • 971.404.8078 • [email protected] Melissa is a new team member that has brought her talents for fulfilling client’s needs and wants as a longtime, cherished public librarian, to the vibrant Portland real estate market. She has unashamedly fallen in love with Oregon, since moving to Lake Oswego from Redondo Beach, CA with her family two years ago. She is delighted to help buyers discover and own the home of their dreams, especially in her beloved new home town. She is passionate about serving her community as a member of the Lake Oswego Arts Council, Village on the Lake HOA Social Chair and the lead for Friends of Lily Bay.

Kris Whitby, Oregon Broker • 503.726.6277 • [email protected] Kris comes to the Turner Team with three years of experience in the hot Portland real estate market. She is a native Portlander and loves where she works and lives. In addition to her Oregon Real Estate license, she has an Interior Design degree, which makes her an asset when staging a home for sale or when going through a home inspection with a buyer. Prior to being a Broker, Kris was a middle school science teacher for 12 years.

Shayda Rohani, Oregon Broker • 503.481.4601 • [email protected] Shayda is passionate about people & design, so it makes sense that the marriage of these two loves led her to Real Estate. With degrees in interior design and marketing, and over 5 years in sales, interiors, and photo styling- she is the consummate perfectionist, when it comes to providing you the very best care and customer service. When her sleeves aren’t rolled up at work, Shayda loves spending time with her family in the outdoors, drawing with her 5-year-old daughter, reading design blogs, playing soccer, and cooking up a storm for family and friends.

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The Turner Team

Press & Award Highlights

2014• Portland Business Journal’s Top

100 Fastest Growing Private Companies

2013• Portland Monthly 5 Star Agent• Keller Williams Double Platinum

Award2012

• Atlantic & Pacific Real Estate: Top Agents Nationwide

• Portland Monthly 5 Star Agent2011

• Portland Business Journal’s Forty Under 40 awarded to Charles

2010• Prudential Chairman’s Circle

Platinum • 2nd Quarter Top Three Sales

Professionals in Oregon for units & GCI

• Oregonian Alphabet District Neighborhood Profile Article

• Portland Tribune Article• Portland Mercury Article

2009• Prudential Chairman’s Circle Gold• KOIN News TV Interview

2008• Prudential Chairman’s Circle Gold

RISMedia Realtors on the Rise• NuWire Investor Article

2007• Prudential Chairman’s Circle Gold • New York Times Article• Brainstorm NW Article

2006• Prudential President’s Circle • Oregonian Article• Daily Journal of Commerce Article• Associated Press Article

2005• Prudential President’s Circle• Portland Business Journal Article• Oregonian Article

2004

Our unique team structure allows

us to serve the entire Portland Metro including

SW Washington. We have the tools and expertise to guide you through any residential

real estate transaction.

The Turner Team’s Administrative Staff

Erica Jensen, Director of Operations503.305.3280 • [email protected] joined the Turner Team after spending 13 years in the Fine Art industry.She recently received her Oregon brokers license and has immersed herself inthe world of real estate. With an extensive background in office management,as well as client relations and database management, she provides thebackbone of procedural efficiency and the frontline of practical professionalismupon which operations revolve for our team. She is a native of Willamette Valley.In her spare time, she loves exploring the Oregon outdoors, spending time withher son, fashion, and traveling.

Adam McCombie, Marketing and Social Media Coordinator 303.619.8000 • [email protected] spent over three years managing marketing operations for a variety of clients at a small marketing agency before joining our team. Adam leverages his marketing knowledge and resources to develop creative and engaging marketing for our team. In his free time, Adam enjoys exploring Oregon with his wife and helping out at his brother-in-law’s winery in the Willamette Valley.

Carla Dumo, Transaction Coordinator503.501.2371 • [email protected] has been a member of the Turner Team since 2011 and she takes careof most of the administrative tasks with the team’s listings and salestransactions. A self proclaimed stickler for order and organization, she and theadmin team she manages love helping the rest of the team by making sureeverything is in order. When not at work, you can find Carla at the dance studioor MMA gym exercising.

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We proudly support the Make-A-Wish Foundation of Oregon and Fruit & Flower with our charitable dollars. Charles is a member of the Ambassador Board for the

Oregon chapter of the Make-A-Wish Foundation and Jenny is a member of the Board of Directors for Fruit & Flower.

Giving back is an important part of being members of our

community.

The Turner Team in the Community

The Make-A-Wish Foundation grants the wishes of children with life-threatening medical

conditions to enrich the human experience with hope, strength

and joy.

FRUIT & FLOWER provides a play-based childcare program that supports creative thinking, respect for diversity,

and social awareness in each child.

Other community organizations the

Turrner Team is proud to support:

• Goodwill

• Chapman Foundation

• Smart

• Friends of Trees

• Arts Council of Lake Oswego

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Technology Streamlines Your Transaction with the Turner Team

Technology is constantly moving

the real estate industry forward.

We strive to adopt the tools that will make your

transaction as smooth as possible.

The real estate transaction is getting closer and closer to being paperless. Electronic signatures are widely accepted and allow you to sign without printing, scanning, or faxing. It doesn’t matter if one signer is home and the other is on a business trip. All signatures are collected by the system and placed into one document no matter who signs first. One of our clients signed his accepted offer from 30,000 feet on a cross country flight with WiFi and his mobile phone!

Skype allows us to keep in touch anywhere in the world with an Internet connection. We’ve helped buyers and sellers close transactions from as far away as England, Singapore, and Taiwan.

We use Dropbox to manage all of our paperless files to ensure we can quickly access them wherever we are.

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Marketing Tools We Use to Sell Homes

• Professional photos of home

• Virtual tour published online

• HD video posted to YouTube and linked to other social media and real estate sites

• Rotating featured listing on TurnerRealtors.com

• Premium placement on Zillow, trulia, hotpads.com, and more!

• Your home’s own website with its own domain: www.youradddress.com and dedicated text message number with the listing’s details

Internet

• Install electronic RMLS & WVMLS lockboxes for easy access

• Install a traditional “For Sale” sign

• Broker’s Tour – Open House for Realtors

• Open House(s) – if you want them

• Paperless Permanent Flyer with property’s details outside and full color flyers inside

At Your

Home

• Recyclable “Just Listed” postcards mailed to neighbors inviting them to the first open house.

Print Media

• Options for Home Warranty Services during the listing period and optional buyer coverage

• Realtor feedback from ShowingSuite.com — know what the agents that show your home think about your home

• Professionally measured floor plan

• “For Sale” sign phone number rings multiple numbers to help capture buyers

Other Benefits of Listing with Us

®

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Your Custom Web Site

The Turner Team, Inc.503.312.4642

For more information

please contact:

The recent National Association of Realtors® survey showed that 90% of buyers found their home from online searches! The Turner Team invests 450 times the national average on internet advertising. Our Marketing plan for your home will include a custom web site dedicated to selling your home, and a web site address on the FOR SALE sign that clearly tells people how to find it!Your home’s web site and property details will be sent to all the major internet real estate sites, providing substantial coverage for your home in the online market, too. Your home will stand out from the crowd with a dedicated web site, just for your property!

• Maximum exposure to drive-by traffic• Maximum exposure to online buyers• Buyers can view the details of your home any time, day or night• Easy to remember web site name (www.YourStreetAddress.com)

Your home’s custom website will have:

• A dedicated web address

• Lots of details, photos, and information

• Links to local schools, neighborhood information, and more

• Printable brochure

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Automated Home Feedback System Keeps You Informed

• You’ll get immediate direct feedback from prospective buyers of your home. This allows us to correct misconceptions about your home and/or correct any issues with the way your home shows BEFORE they impact negatively on the sale of your home.

• Our system logs all the agents of prospective buyers that have seen your property. We use this to instantly email every agent that has shown your home to let them know when we are about to receive an offer. This often leads to multiple offers or a bidding war on your home.

• We also use the system to let other agents know about any changes in your listing. After all, what good is a marketing change if nobody knows about it?

• Feedback is always available to you (24 hours a day). You’ll never feel like you are “out of the loop”. Not only will you get far superior customer service, but your home will sell faster and at a higher price.

Our automated Home Feedback System is just one way that we provide you a much better home selling experience that ends with the results you want!

Here’s how it works:

1. Each time your property is shown to a prospective buyer, the details of the showing are entered into our Home Feedback System.

2. Our system then automatically follows up with each showing agent up to three times to solicit his buyer’s comments on your home. Once received, these comments are automatically entered into the system.

As our client, you’ll receive private, online access to the Home Feedback System to view:

• Comments posted on activity that we’ve done to help sell your home

• All feedback responses to-date

• Statistics summarizing all feedback to-date

• The status of pending feedback

What does this mean to

you?

You will get the feedback responsesin real time (no more waiting!)

Showing agents are emailed after each showing.

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Sites FeaturingOur Clients’ Properties

By marketing our clients’ homes

on a variety of portals, we are able to showcase

their properties to buyers and their agents. This allows us to maximize

exposure and get homes sold.

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A professionally measured home not only ensures the information is accurate, it gives buyers another opportunity to imagine themselves in your home before they walk through the door.

When it is appropriate for your property, this service is included in your listing.

Sizing Up Your Home

Square footage

is one of the most important

statistics of your home.

My house is 2000 square feet.

How do you know that?

That’s what I was told.

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12 Questions to Ask Your Realtor®

1. How long have you been in residential real estate sales? Is it your full-time job? While experience is no guarantee of skill, real estate - like many other professions - is mostly learned on the job.

2. What designations do you hold? Designations such as GRI and CRS®, which require that agents take additional, specialized real estate training, are held by only about one-quarter of real estate practitioners.

3. How many homes did you and your real estate brokerage sell last year? By asking this question, you’ll get a good idea of how much experience the practitioner has.

4. How many days did it take you to sell the average home? How did that compare to the overall market? The Realtor® you interview should have these facts on hand, and be able to present market statistics from the local MLS to provide a comparison.

5. How close to the initial asking prices of the homes you sold were the final sale prices? This is one indication of how skilled the Realtor® is at pricing homes and marketing to suitable buyers. Of course, other factors also may be at play, including an exceptionally hot or cool real estate market.

6. What types of specific marketing systems and approaches will you use to sell my home? You don’t want someone who’s going to put up a For Sale sign in the yard and hope for the best. Look for someone who has aggressive and innovative approaches, and knows how to market your property competitively on the internet. Buyers today want information fast, so it’s important that your Realtor® is responsive.

7. Will you represent me exclusively, or will you represent both the buyer and the seller in the transaction? While it’s usually legal to represent both parties in a transaction, it’s important to

understand where the practitioner’s obligations lie. Your Realtor® should explain his or her agency relationship to you and describe the rights of each party.

8. Can you recommend service providers who can help me obtain a mortgage, make home repairs, and help with other things I need done? Because Realtor® are immersed in the industry, they’re wonderful resources as you seek lenders, home improvement companies, and other home service providers. Practitioners should generally recommend more than one provider and let you know if they have any special relationship with or receive compensation from any of the providers.

9. What type of support and supervision does your brokerage office provide to you? Having resources such as in-house support staff, access to a real estate attorney, and assistance with technology can help an agent sell your home.

10. What’s your business philosophy? While there’s no right answer to this question, the response will help you assess what’s important to the agent and determine how closely the agent’s goals and business emphasis mesh with yours.

11. How will you keep me informed about the progress of my transaction? How frequently? Again, this is not a question with a correct answer, but how you judge the response will reflect your own desires. Do you want updates twice a week or do you prefer not to be bothered unless there’s a hot prospect? Do you prefer phone, e-mail, or a personal visit?

12. Could you please give me the names and phone numbers of your three most recent clients? Ask recent clients if they would work with this Realtor® again. Find out whether they were pleased with the communication style, follow-up, and work ethic of the Realtor®.

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Home Warranty

➢ What is a home warranty?A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.

➢ Why do I need a home warranty?While a home warranty is optional, it is highly recommended. Unexpected repair or replacement costs can easily strain your budget. Plus, finding a qualified professional to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make handling covered repairs or replacements easier and less costly.

➢ Types of coverageBecause all plans differ, you will need to ask specifically what is covered. We are happy to discuss with you the different options and what best fits your needs.

➢ How do I acquire a home warranty?A home warranty can be purchased by the buyer on your own, purchased by the seller while their home is on the market, or negotiated during the sales agreement.

➢ Recommended Home Warranty Providers

American Home Shieldwww.ahs.com800.735.4663

Landmark Home Warrantywww.landmarkhw.com866.306.2999

Old Republic Home Protectionwww.orhp.com800.445.6999

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Dual Agency and Buyer Due Diligence

As the seller, you want the most amount of money and to complete the fewest number of repairs. As a buyer, you want to pay the least amount of money and have the seller make the most repairs. The back pages of this guide contain the State of Oregon’s Agency Disclosure Pamphlet. Disclosed dual agency is a real estate transaction where both the buyer and seller agree to be represented by the listing agent. WE WON’T DO THAT. The Turner Team, Inc. will only participate on behalf of one party in all non-institutional sales. Representing both sides is a conflict of interest. If you hire us as your Realtors® you know that we have your best interests in mind.

The only time we will participate in a dual agency transaction is if the seller is a bank or other entity. Banks are also exempt from property disclosures and their offer acceptance is “as-is”. In the bank owned sales that we list, we are the conduit for the flow of information. Your decision whether to buy or not is based on the bank’s terms and the due diligence that is performed during the inspection period and other contingencies.

The Earnest Money Agreement [the offer] paperwork contains contingencies that are mostly in favor of the buyer. Most contingencies expire after a set time and are considered accepted unless action is taken to reject them. Each contingency allows you to review the information provided by the seller, the title company, inspections, and other sources of due diligence during that contingency’s time frame. Rather than “Buyer Beware” we strive to make it “Buyer Be Aware” so that you know you are making the best decisions for your situation. If you back out of a transaction based on a contingency you would be entitled to have your earnest money returned. If you simply change your mind and don’t want to buy the property your earnest money could be forfeited to the seller. In all instances, both the buyer and seller must agree to what happens to the earnest money in writing. As a seller, you are obligated to sell under the terms agreed upon but do not have to make any concessions or repairs.

One of the best sources of public information about a specific property or address in Portland is PortlandMaps.com. You can find everything from crime reports, building permits, and oil tank records to your garbage collection schedule. The “Resources” page of our TurnerRealtor.com website provides the links for other county’s websites and also to public school links.

The Oregon Association of Realtors® provides Buyer and Seller Advisories designed to assist home buyers and sellers in meeting their obligation and/or to satisfy themselves as to the condition and desirability of real property. Common issues that arise in Oregon real property transactions are summarized in these Advisories, which can be found on their website: www.oregonrealtors.org/resources/membership-resources/buyer-seller-advisories

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Mortgage Brokers Recommended by Past Clients

Kim PentrackSenior Mortgage BankerDirect: 503.706.9077Office: [email protected]/loans/kimberly-pentrack

I’m a native Oregonian and graduated from the University of Oregon’s business school. I have been a Branch Manager for Wells Fargo Home Mortgage since 2001. My team can help clients with a variety of home

financing needs including condo’s, renovation, investment, first time, move up, and second homes. In addition, we specialize in new construction with long term locks, and Corporate Relocations. Our goal is to offer you multiple options so you can make a well informed decision that best meets your short and long term financial goals.

Brian HavemanSenior Mortgage BankerNMLS #4988Office: [email protected] go-summit.com

Brian Haveman is a native Oregonian. He graduated from Clackamas High School, then studied Business and Pre-Veterinary Medicine at Oregon State University where he graduated in 1993. Brian has been with Summit Mortgage Corporation since 1995. He enjoys working with a wide variety of clients with different needs and situations. Outside of work, Brian enjoys spending time with his family, attending his children’s sporting events, racing sailboats, and all the outdoor activities the Northwest has to offer.

I am a native Oregonian and started my career in lending February 2, 1980. I learned early on that what clients want and certainly deserve is straight forward honesty about the products that fit their needs and the process they are entering into. Beyond that I am committed to ensure that

everyone I deal with has price clarity about the cost of doing business with me and I gladly take the time to help borrowers compare offering from other lenders. While this may sound simple, our rapidly changing business demands full attention and you can depend on my full time commitment to overseeing all the details of your next real estate transaction.

Shane MusselwhiteLoan Officer - NMLS 249862Office: 503.908.7116Mobile: [email protected]/officers/shanemusselwhite

Evan takes great pride in working individually with every customer that the team serves. He brings his expertise as a Certified Financial Planner™ to every loan application, educating

all customers on how the choices they make surrounding their mortgage will affect the rest of their financial lives. Evan is a proud husband and father; he married Tina in 2006, and they welcomed daughter Addie in 2010 and son Bennett in 2012. When Evan can find time away from work, he enjoys being with his family, teeing it up on the golf course, and listening to his vinyl record collection.

Evan Swanson, CFP ®Mortgage ProfessionalNMLS #120856Office: 503.282.5626 x4012Mobile: [email protected] www.evanswanson.com

Hiring a great mortgage

professional means access to a variety of

lenders and finding the right loan options for your specific needs.

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Moving Checklist

4 Weeks to Go ❍ Call moving companies for a free

estimate. Cost will vary depending on distance, weight, and optional services.

❍ Look through your house to determine items to be discarded or donated to charity. Have a garage sale!

❍ Inform schools of transfer. Make arrangements for enrollment/registration in new schools if necessary.

❍ Most homeowner’s policies do not provide adequate coverage for moving. Check with your agent and consider purchasing additional coverage from a moving company.

❍ Begin collecting boxes with covers if you plan to pack your belongings. You can purchase packing materials through moving companies or contact local grocery stores for extra boxes. Be sure to stock up on packing tape!

❍ Begin consuming perishable and frozen food items to minimize waste.

3 Weeks to Go ❍ Begin packing!

❍ Notify the post office of your new address and send change of address cards to friends, family, subscriptions, and any billing companies/credit cards.

❍ Make necessary travel arrangements including interim housing and car rental. Be sure to record confirmation numbers.

❍ Collect medical records and prescriptions from physicians. Ask for recommendations for doctors in your new area.

❍ Place legal medical and insurance records in a safe and accessible place.

2 Weeks to Go ❍ Arrange to disconnect utilities/

services in your current residence and coordinate installation of utilities/services in your new home:

❑ Electric/Gas ❑ Water/Sewer/Trash ❑ Phone ❑ Cable ❑ Internet ❑ Other: __________________

❍ Close/transfer bank accounts and open accounts in your new city.

❍ Take pets to the vet for immunizations. Ask for advice on moving animals.

❍ Draw a map of your new home and where the furniture will be arranged.

❍ Return library books and any borrowed items.

❍ Be sure to cancel newspaper subscriptions and/or special services you have (i.e. landscaping/lawn service, snow plow, etc.)

❍ Change your address with the DMV for your vehicle registration and your license.

1 Week to Go ❍ Prepare car for the trip. Check the

oil, tires, brakes, etc.

❍ Drain water from household hoses.

❍ Drain gasoline and oil from any lawn or power equipment.

❍ Remember to pick up items sent to the cleaners or for repairs.

Final Days ❍ Defrost and clean out refrigerator.

❍ Pack your luggage and separate any items you will need in the first days in your new home. Label these boxes “Load Last”.

❍ Reconfirm travel arrangements.

❍ Reserve ample parking space for the movers and provide clear paths inside the house.

The Big Day! ❍ Be on hand to answer any

questions.

❍ Go over your inventory with the driver.

❍ Be sure to point out all FRAGILE items to the movers.

❍ Check, double check and triple check to see if anything is left behind!

❍ Do not leave the house until the movers are gone.

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Services You May Need

Real Estate LawyersPhil Querin121 SW Salmon St, Ste 1100, Portland, OR 97204503-471-1334

Richard A. Mario5300 Meadows Rd, Ste 200, Lake Oswego, OR 97035503-620-8900

Home InspectorsHome Team Inspection Services » Mike Huppi5890 SW 191st Ave, Aloha, OR 97007503-530-8306www.hometeam.com

Nickelsen Home Inspections, LLC » Kurt Nickelsen7314 NE 58th Ave, Vancouver, WA 98661360-907-9648www.nickelsenhomeinspections.com

Pillar to Post » Scott Saari1118 Lancaster Dr, #316, Salem, OR 97301503-856-8775www.scottsaari.pillartopost.com

Pillar to Post » Chris Livingston10258 SW Stuart Ct, Portland, OR 97224503-682-3053www.portlandwestside.pillartopost.com

Superior Home Inspection » Troy Walton12611 NE 7th Ave, Vancouver, WA 98685360-571-4142www.a-shi.com

Sewer InspectorsPipe Repair Services » Bill Schroeder971-570-5452

Pest ManagementEvergreen Pest Management503-925-9752www.nobugs4u.com

Home StagersChancellor Designs » Ruth Chancellor503-807-8167www.chancellordesigns.com

Synergy Staging503-557-2244www.synergystaging.com

ElectriciansPrecision NW Electrical Contractors» Mike McDonald503-413-9870

InsuranceFarmers Insurance » Paul Rilatt8196 SW Hall Blvd, Ste 217,Beaverton, OR 97008503-646-2300www.farmersagent.com/prilatt

Pentrack Allstate Agency» Todd Pentrack4855 SE TV Highway Hillsboro, OR. 97123

Radon / Oil / Mold / LeadAlpha Environmental11080 SW Allen Blvd, Ste 100, Beaverton, OR 97005503-292-5346www.alphaenvironmental.com

Handyman ServicesKyle Kuhlman503-989-7517

Jody Roscoe503-318-2848www.goodneighborllc.comCCB# 187254 WA# GOODNNH851C6

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What Our Clients Have to Say

Continued on Next Page

««««« Highly Likely to Recommend11/20/2016 - Janet M.Bought and sold a Single Family home in 2009 for approximately $200K in Vancouver, WA.

Local knowledge: ««««« Process expertise: «««««Responsiveness: ««««« Negotiation skills: «««««

Jenny is incredibly amazing and very knowledgeable. She worked with me as a first time buyer in 2009 and helped me negotiate with some hiccups due to the seller at closing. She also was my selling and buying agent last year and was very prompt in responding to my many questions, regardless of how busy she may be. If you want the best to represent you, look no further than Jenny Turner. I highly recommend her and her team.

««««« Highly Likely to Recommend08/30/2016 - Ojas S.Bought a home in 2016 in Harmony Point, Happy Valley, OR 97086.


Going through the first time home owner process, Jenny first gave me a detailed overview of the process. I had my requirements down ahead of time. She then helped me set realistic expectations and worked with my timeline. What i really liked about Jenny & team is that right form the start, till I officially moved in - I was presented with unbiased information. Thus, providing me all info - that I can then decide upon.

««««« Highly Likely to Recommend08/18/2016 - Jessica R.Bought a home in 2015 in Portland, OR.


We had a complicated sale. We had saved some money and wanted to buy a house in Portland. We didn’t live there and were not sure we could get transferred. We found Jenny Turner on an Internet search. We had no connections or prior relationship. The odds of us buying a home were about 40%. The Turner team treated us like VIPs from the beginning. When we found our dream house, we had trouble securing a loan since we lived out of state. Jenny helped us find a mortgage rep who specialized in our situation. When our inspections had a few issues, Jenny brought in trusted 2nd opinions. When we found out that we couldn’t live in the house for 2 years, Jenny helped us find a rental management company. I’ve never experienced this level of service before. We were a long shot that turned into loyal Turner Team for life clients. Now we are getting ready to move in. I’m excited to be their neighbors!

««««« Highly Likely to Recommend08/18/2016 - Jenn SSold a Single Family home in 2016 for approximately $400K in Woodstock, Portland, OR.


We have sold two homes and purchased three with the help of Jenny and Charles. They are the absolute best. They are professional, personable, and highly knowledgable. Their communication has always been quick and clear and they have fantastic foresight and problem solving skills. Their network of inspectors, contractors and other professionals is excellent and we have always been pleased with who they have reccomended. We have reccomended them over and over to friends and family because we trust that anyone will be very happy with the results when working with the Turners.

««««« Highly Likely to Recommend08/15/2016 - Brian K.Bought a Single Family home in 2016 for approximately $350K in West Beaverton, Beaverton, OR.


Jenny was great. We had multiple friends recommend her and she came through for us. We also worked a little with a couple other team members who were also friendly and knowledgeable.

We were very aggressive first time home buyers as we needed to be in this crazy Portland market. From the day officially entered the market, to the day we had our offer accepted only 9 days went by. We offered on three homes losing out on the first two, thankfully, and ended up getting the perfect home for us. Jenny helped us make offers we were comfortable even if it meant we may lose out on the purchase such as the first two homes. In other words she didn’t push us out of our comfort zone to purchase a house we didn’t want or couldn’t afford. She was very receptive to all our needs, wants and financial situation.

She was super knowledgeable and had great attention to detail when viewing homes. She was able to point out the important things to look for in homes especially things we may have to worry about down the road.

We asked a lot of Jenny and her team over those 9 days with many home visits, emails, texts and phone call; they were prompt and receptive to them all. She was an expert in the home buying process and all the loads of paperwork we had to sign. We also felt that we could trust she was doing things in our best interest. We made a bold offer to get our house but felt comfortable doing so after speaking in depth with Jenny.

We would definitely recommend her in the future and are very thankful she help us buy our wonderful home!

««««« Highly Likely to Recommend11/25/2015 - Teresa T.Bought and sold a home in 2015 in Tanasbourne, OR 97006


Jenny and her team member Jessica Berger went way beyond any expectations we had. They were always there to answer our questions quickly and honestly. They kept us well informed of the process and how things were going. I highly recommend Jenny and Jessica to anyone looking to buy or sell, you won’t be disappointed.

««««« Highly Likely to Recommend06/04/2015 - Gabe S.Bought a Single Family home in 2015 for approximately $450K in St Johns, Portland, OR.


I would highly recommend Charles & Jenny Turner. Our latest home purchase was a breeze, and really enjoyable. We really felt like they had our best interests at heart, and that we were in good hands from the beginning. I can’t speak highly enough of them.

20

What Our Clients Have to Say

See all of our reviews at www.zillow.com/profile/TurnerRealtors/Reviews

««««« Highly Likely to Recommend05/08/2014 - Brian H.Bought a Single Family home in 2014 for approximately $250K in Hillsboro, OR.


We had a two year relationship with the turners (Jenny). When our first home fell through on our end, Jenny picked us up and kept us moving. When we were finally able to work it out, she was there with the perfect home - the first one she took us to!

We cannot recommend the Turners highly enough.

««««« Highly Likely to Recommend04/27/2014 - Alina A. Bought a home in 2014.


Jenny is amazing. She is personable, knowledgeable, and trust worthy. She never wasted our time and was very patient with us. There were several bids for our house and she helped us be the chosen ones, without us exceeding our comfort zone with price. She would get back to us quickly with any concerns and more on top of everything than we could ever be. This is the third time we’ve bought a home and definitely the best experience we’ve had.

««««« Highly Likely to Recommend08/18/2016 - Billie C.Bought a Single Family home in 2014 for approximately $425K in Portland, OR.


Jenny is hands down the best real estate professional I’ve ever worked with. She was always thoughtful, on-time, and sought answers from her large network of professionals to answer any questions we had about any house we looked at.

We had questions about odd roof features that she sought answers to right away. When we had concerns about an old basement, she brought in an expert that demonstrated a passion for his craft and took the time to help us understand the construction and current state of the foundation.

I’ve recommended the Turners to multiple friends, and they’ve all reported similar experiences.

««««« Highly Likely to Recommend08/18/2016 - Megan F.Sold a Single Family home in 2016 for approximately $575K in Portland, OR.


We love working with the Turner Team. Always a pleasure! Very detailed oriented and responsive. Also applied creative approach to getting great turn out at open houses. Also great at handling inspection period and follow through to see the transaction through completion.

««««« Highly Likely to Recommend04/25/2014 - Dawn W.Bought a Single Family Home in 2014 in Tualatin, OR.


Jenny was a super star! She was very knowledgeable, narrowed down our choices and facilitated and advised all along the way. She was punctual, organized and very personable. I would recommend Jenny highly.

««««« Highly Likely to Recommend01/15/2014 - Cheryl W.Sold a home in 2013.


Our lake front home had been listed for about a year with another agent who was unsuccessful in selling it. We listed with the Turner team and they had our home sold in just a couple of months. They are professional, positive, and a pleasure to work with. Our phone calls were always quickly returned and they were open to any and all questions. We would definitely work with them again and recommend them to friends.

««««« Highly Likely to Recommend01/15/2014 - Jason C.Sold a Single Family home in 2013 for approximately $275K in Beaverton, OR.


Working with Jenny (and her team) to sell my property was a breeze. Her expertise in the area was evident from day one of my search for a realtor. Being an out-of-state property owner, I was naturally nervous about not being able to be on site for the sale of my property. However, working with Jenny gave me confidence that we were priced right and everything would be handled professionally. Jenny was always available for questions or concerns, no matter how big or small and I thank her for that.

I sold my property within the first month of listing! Thank you Jenny and your team!!.

««««« Highly Likely to Recommend01/14/2014 - Joe M. Sold a Single Family Home in 2013 for approximately $400K in Wilsonville, OR.


Jenny is fantastic at what she does. I have used her services to both purchase and sell my homes and she never disappoints. It seems like she is available 24-7 and she does everything with a smile. Jenny is knowledgeable, professional, fun, understanding and precise. She has a ton of connections and all of them love her! I will always refer her to friends and family. If you need an agent, pick up your phone and enjoy the ride. Thanks Jenny!

21

Oregon Real Estate Agency Disclosure Pamphlet (1 of 2)

Consumers: This pamphlet describes the legal obligations of real estate licensees in Oregon. Real estate brokers and principal real estate brokers are required to provide this information to you when they first meet you.

This pamphlet is informational only. Neither the pamphlet nor its delivery to you may be interpreted as evidence of intent to create an agency relationship between you and a broker or a principal broker.

Real Estate Agency RelationshipsAn “agency” relationship is a voluntary legal relationship in which a licensed real estate broker or principal broker (the “agent”) agrees to act on behalf of a buyer or a seller (the “client”) in a real estate transaction. Oregon law provides for three types of agency relationships between real estate agents and their clients:

• Seller’s Agent: Represents the seller only.• Buyer’s Agent: Represents the buyer only.

• Disclosed Limited Agent: Represents both the buyer and seller, or multiple buyers who want to purchase the same property. This can be done only with the written permission of all clients.

The actual agency relationships between the seller, buyer and their agents in a real estate transaction must be acknowledged at the time an offer to purchase is made. Please read this pamphlet carefully before entering into an agency relationship with a real estate agent.

Definition of “Confidential Information”Generally, licensees must maintain confidential information about their clients. “Confidential information” is information communicated to a real estate licensee or the licensee’s agent by the buyer or seller of one to four residential units regarding the real property transaction, including but not limited to price, terms, financial qualifications or motivation to buy or sell. “Confidential information” does not mean information that:

a. The buyer instructs the licensee or the licensee’s agent to disclose about the buyer to the seller, or the seller instructs the licensee or the licensee’s agent to disclose about the seller to the buyer; and

b. The licensee or the licensee’s agent knows or should know failure to disclose would constitute fraudulent representation.

Duties and Responsibilities of a Seller’s AgentUnder a written listing agreement to sell property, an agent represents only the seller unless the seller agrees in writing to allow the agent to also represent the buyer.

An agent who represents only the seller owes the following affirmative duties to the seller, the other parties and the other parties’ agents involved in a real estate transaction:

1. To deal honestly and in good faith;2. To present all written offers, notices

and other communications to and from the parties in a timely manner without regard to whether the property is subject to a contract for sale or the buyer is already a party to a contract to purchase; and

3. To disclose material facts known by the agent and not apparent or readily ascertainable to a party.

A seller’s agent owes the seller the following affirmative duties:

1. To exercise reasonable care and diligence;

2. To account in a timely manner for money and property received from or on behalf of the seller;

3. To be loyal to the seller by not taking action that is adverse or detrimental to the seller’s interest in a transaction;

4. To disclose in a timely manner to the seller any conflict of interest, existing or contemplated;

5. To advise the seller to seek expert advice on matters related to the transaction that are beyond the agent’s expertise;

6. To maintain confidential information from or about the seller except under subpoena or court order, even after termination of the agency relationship; and

7. Unless agreed otherwise in writing, to make a continuous, good faith effort

to find a buyer for the property, except that a seller’s agent is not required to seek additional offers to purchase the property while the property is subject to a contract for sale.

None of these affirmative duties of an agent may be waived, except (7). The affirmative duty listed in (7) can only be waived by written agreement between seller and agent.

Under Oregon law, a seller’s agent may show properties owned by another seller to a prospective buyer and may list competing properties for sale without breaching any affirmative duty to the seller.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise, including but not limited to investigation of the condition of property, the legal status of the title or the seller’s past conformance with law.

Continued on Next Page

22

Oregon Real Estate Agency Disclosure Pamphlet (2 of 2)

Duties and Responsibilities of a Buyer’s AgentAn agent, other than the seller’s agent, may agree to act as the buyer’s agent only. The buyer’s agent is not representing the seller, even if the buyer’s agent is receiving compensation for services rendered, either in full or in part, from the seller or through the seller’s agent.

An agent who represents only the buyer owes the following affirmative duties to the buyer, the other parties and the other parties’ agents involved in a real estate transaction:

1. To deal honestly and in good faith;2. To present all written offers, notices and other

communications to and from the parties in a timely manner without regard to whether the property is subject to a contract for sale or the buyer is already a party to a contract to purchase; and

3. To disclose material facts known by the agent and not apparent or readily ascertainable to a party.

A buyer’s agent owes the buyer the following affirmative duties:

1. To exercise reasonable care and diligence;2. To account in a timely manner for money and

property received from or on behalf of the buyer;3. To be loyal to the buyer by not taking action that

is adverse or detrimental to the buyer’s interest in a transaction;

4. To disclose in a timely manner to the buyer any conflict of interest, existing or contemplated;

5. To advise the buyer to seek expert advice on matters related to the transaction that are beyond the agent’s expertise;

6. To maintain confidential information from or about the buyer except under subpoena or court order, even after termination of the agency relationship; and

7. Unless agreed otherwise in writing, to make a continuous, good faith effort to find property for the buyer, except that a buyer’s agent is not required to seek additional properties for the buyer while the buyer is subject to a contract for purchase.

None of these affirmative duties of an agent may be waived, except (7). The affirmative duty listed in (7) can only be waived by written agreement between seller and agent.

Under Oregon law, a buyer’s agent may show properties in which the buyer is interested to other prospective buyers without breaching an affirmative duty to the buyer.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise, including but not limited to investigation of the condition of property, the legal status of the title or the seller’s past conformance with law.

Duties and Responsibilities of an Agent Who Represents More than One Client in a TransactionOne agent may represent both the seller and the buyer in the same transaction, or multiple buyers who want to purchase the same property, only under a written “Disclosed Limited Agency Agreement” signed by the seller and buyer(s).

Disclosed Limited Agents have the following duties to their clients:

1. To the seller, the duties listed above for a seller’s agent;2. To the buyer, the duties listed above for a buyer’s agent; and3. To both buyer and seller, except with express written permission of the

respective person, the duty not to disclose to the other person:

a. That the seller will accept a price lower or terms less favorable than the listing price or terms;

b. That the buyer will pay a price greater or terms more favorable than the offering price or terms; or

c. Confidential information as defined above.

Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise.

When different agents associated with the same principal broker (a real estate licensee who supervises other agents) establish agency relationships with different parties to the same transaction, only the principal broker will act as a Disclosed Limited Agent for both the buyer and seller. The other agents continue to represent only the party with whom the agents have already established an agency relationship unless all parties agree otherwise in writing. The principal real estate broker and the real estate licensees representing either seller or buyer shall owe the following duties to the seller and buyer:

1. To disclose a conflict of interest in writing to all parties;2. To take no action that is adverse or detrimental to either party’s interest

in the transaction; and3. To obey the lawful instructions of both parties.

No matter whom they represent, an agent must disclose information the agent knows or should know that failure to disclose would constitute fraudulent misrepresentation.

You are encouraged

to discuss the above information with the licensee

delivering this pamphlet to you. If you intend for that licensee, or any other

Oregon real estate licensee, to represent you as a Seller’s Agent, Buyer’s Agent, or Disclosed

Limited Agent, you should have a specific discussion with the agent about the nature and

scope of the agency relationship. Whether you are a buyer or seller, you cannot make a

licensee your agent without the licensee’s knowledge and consent, and an agent

cannot make you a client without your knowledge and

consent.