turning a person into a research compliance … · research compliance professional identify the...

TURNING A PERSON INTO A RESEARCH

COMPLIANCE PROFESSIONALKELLY WILLENBERG, DBA, MBA, BSN, RN, CHRC, CHC

7TH ANNUAL EMBRACING CHANGE CONFERENCE FOR CLINICAL RESEARCH

Empowerment Systems, Inc.

TURNING A PERSON INTO A RESEARCH COMPLIANCE

PROFESSIONAL

Identify the type of person who would make a good compliance

professional

Strengthen these good people

Make them strong in compliance

Retain these good people

Kelly Willenberg, LLC, ALL RIGHTS RESERVED, Copyright © 2019 2

IDENTIFY THE TYPE OF PERSONRESEARCH COMPLIANCE PROFESSIONAL


RESEARCH COMPLIANCE PROFESSIONAL

IDENTIFY THE TYPE OF PERSON

The Compliance Professional ensures management and

personnel are complying with the company's policies and

procedures, as well as applicable laws and regulations.

A strong compliance program is an essential component

in identifying and mitigating the risk of fraud.




Look for someone who is detail oriented.

meticulous, punctilious, conscientious, careful, diligent,

attentive, ultra-careful, scrupulous, painstaking, exact,

precise, accurate, correct, thorough, studious,

systematic, mathematical, detailed, perfectionist,

methodical, particular, reliable, exacting.




The compliance specialist needs to have Critical Reasoning Skills

They are responsible for interpreting complex information and making decisions that can have a serious impact on a business. They must be able to think logically and analytically to problem-solve on a daily basis.


Critical Thinking

Reasoning

Problem Solving

EvaluatingDecision Making

Analyzing



The compliance specialist needs to have Critical Reasoning Skills

They are responsible for interpreting complex information and making decisions that can have a serious impact on a business. They must be able to think logically and analytically to problem-solve on a daily basis.




The compliance specialist needs to have Emotional Intelligence

“Compliance specialists need to have people skills. You’re regularly dealing with stakeholders who are in crisis mode. You can’t have a ‘Chicken Little’ personality and scare people into thinking the sky is falling. It’s important to be even-keeled, possess self-awareness, and base decisions on your analysis of fact.” - Jennifer Scalise




The compliance specialist needs to have Research Skills

Regulations are complex and always changing.

It’s important to have solid research skills to

find reliable sources to uncover information

and answer stakeholder questions quickly and

accurately.




The compliance specialist needs to have Prioritization Skills

The compliance specialist may deal with many

competing compliance initiatives. After successfully

determining requirements and risks, a compliance

professional needs to decide which problems to

tackle first. They rely on strong time management and

prioritization skills to make sound business decisions.


STRENGTHENA RESEARCH COMPLIANCE PROFESSIONAL


STRENGTHEN THE COMPLIANCE PROFESSIONAL

Back Up Your Compliance Specialist

o The compliance professional must communicate with a variety of

stakeholders, including high-level executives. They must be confident to

be able to speak up and be honest.




o It’s important that they are confident in their knowledge and able to

articulate their reasoning, but they also shouldn’t be afraid to admit

when they need assistance.




o Provide regular training on compliance topics.

o To maintain quality, they must constantly seek out the latest

compliance information in your area.

o Encourage connections with a network of compliance professionals

and joining local or national organizations.


RETAIN TALENTRESEARCH COMPLIANCE PROFESSIONAL


RETAIN YOUR TALENT

Given the economic climate, talent retention in professional

services has become an increasingly significant concern for

employers.


RETAIN YOUR TALENT

To attract and retain great talent, the most effective technique

may be the simplest and most compelling:

Help these individuals grow professionally and provide them with a

career path that meets their needs for increasing responsibility.


RETAIN YOUR TALENT

Give Top Performers Challenging Assignments

o Put them on high-profile, high-stakes projects to demonstrate that you trust their

abilities while giving them the opportunity to learn new skills.

o Provide for an opportunity to get involved in a range of different tasks on a daily

basis. Boredom may lead top performers to seek more fulfilling jobs elsewhere.

o By giving them the opportunity to use various skills, you can help prevent them

from feeling stagnant or under-appreciated.


RETAIN YOUR TALENT

Provide Leadership Opportunities

o Allow them to develop the skills they need to move up their identified

career path.

o For example, you can help interested employees gain leadership experience

by allowing them to sign up for specialized teams that will receive intensive

training in certain disciplines. This task force could hold internal seminars

and trainings, and serve as the point of contact for other team members

who have questions on the task or knowledge base in question.


RETAIN YOUR TALENT

Offer Plenty of Feedback

o Employees need to have a consistent stream of feedback to

understand what they're doing well and how they can improve.

o Strive to implement standardized performance feedback practices,

such as bi-annual reviews.

o Round on your employees. Know them!


RETAIN YOUR TALENT

Commit to Recognizing and Rewarding Excellence

o Employees who work hard and offer creative solutions expect to be recognized for their efforts.

o Formalize an internal recognition and reward program to ensure achievements are acknowledged and celebrated.

o Components of such a program can include:

• An employee of the month designation

• Merit-based pay raises or bonuses

• Special privileges, such as a prime parking space


Kelly Willenberg, LLC, ALL RIGHTS RESERVED, Copyright © 2019

PLEASE VISIT OUR WEBSITE FOR FUTURE EVENTS.

I

Please visit our website for future events.

https://kellywillenberg.comClinical Trial Billing Boot Camp October 23, 24, and 25th, 2020 in LA

14th Annual Clinical Trial Billing and Research Compliance Conference in New Orleans Feb 9-12, 2020

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