Challenge Turning Point sought a new recruitment partner to fully manage

their permanent, fixed-term and casual contract recruitment

operation. Turning Point recruits approximately 600 new staff

members each year.

Turning Point had outsourced their recruitment function for a

number of years, but now needed a forward-thinking partner that

could deliver quality volume recruitment driven by a sophisticated

recruitment applicant tracking system.

Turning Point required meaningful management information, a

system that could manage thousands of applications on an annual

basis, and effective cost and time per hire across all vacancies.

Turning Point wanted to build up a comprehensive talent pool of

candidates.

Turning Point was looking for a recruitment partner who were

dedicated to the social care industry with the knowledge an

expertise to support their core divisions – mental health,

substance misuse, learning disability & employment, as well as

their central services (HR, IT, marketing, finance etc.)

Turning Point help people find a new direction in life. They help tackle substance misuse, mental health issues, a learning disability, or employment difficulties.

Turning Point work across England and Wales, providing tailored personalised care that helps achieve positive outcomes for the people that they support.

Solution

PPS successfully tendered to partner with Turning Point in 2012 and launched the newly branded

‘Turning Point Recruitment Team’ in February.

The recruitment team acts as a ‘one-stop service’ for recruiting managers and candidates alike,

managing the entire recruitment function for all front-line and management vacancies. Vacancies

are raised and approved via PPS’ tailored applicant tracking system; MORS.

MORS manages all applications submitted via Turning Point’s website. PPS’ expert recruiters,

specialist to the social care industry screen and telephone interview candidates, providing

managers with a shortlist of the most suitable candidates. The process, driven by advanced online

screening functionality, is designed to reduce time and administration for busy service managers,

allowing them to focus on their daily duties.

PPS communicates with candidates throughout the entire recruitment process, providing

outstanding recruitment experiences.

For more information please contact Dave Beesley, Turning Point Account Manager

dave.beesley@ppsworks.com

Results

Between February and December 2012, PPS has:

Successfully filled 552 vacancies ranging from Support Workers, Project Workers, Service

Managers, Area Managers, IT Managers, and clinical staff such as Nurses and

Psychologists.

Processed over 9000 applications, ensuring every applicant has been correctly processed

and provided with feedback.

Telephone interviewed over 3000 applicants, with over two-thirds of shortlisted

candidates called to face-to-face interview or placed into the talent pool.

Offered 1 in 3 applicants a position with Turning Point.

Reduced time to hire to 26 days in its best month.

Reduced cost per hire.

Built up a comprehensive talent pool of candidates for future campaigns.

Testimonials

“I have been receiving some great feedback from service managers and the training team delivering

inductions which indicates a significant improvement in the quality of new employees over the last few

weeks/months. The trainers have noticed the impact during induction as our new employees are much

more interactive and appear much more enthusiastic and intelligent”

– Katrina Beck, HR Resourcing Partner

“Brilliant recruitment process, I especially appreciated the 'personal touch' of the texts to confirm

interviews and to wish me good luck”

– Turning Point candidate

“Dealing with the Turning Point Recruitment Team has to be one of the best interview experiences I

have been a part of”

- Turning Point candidate

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