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TheCorrelationBetweenEstablishmentOfEfficientProjectManagementSystemAndQualityOfConstructionProjectsAtConstructionCompaniesInKajangbyDaudMohamadMohdHafizuddinFromDraftThesisEPRB424Sem2,AY1415(FYP2ThesisSemester2,AY2014/2015)

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2%match(publications)Malinen,H.."Projectmanagementbyresults",InternationalJournalofProjectManagement,

198411

1%match(Internetfrom23May2014)http://qlassic.cidb.gov.my/index.php?cat=about

1%match(studentpapersfrom17May2012)SubmittedtoUniversitiTenagaNasionalon20120517

1%match(Internetfrom29Sep2014)http://analeing.uem.ro/2014/30.pdf

1%match(publications)Bowen,P.."TheawarenessandpracticeofvaluemanagementbySouthAfricanconsultingengineers:Preliminaryresearchsurveyfindings",InternationalJournalofProject

Management,201004

1%match(publications)Jungen,F.J.."Anintelligentinteractiveprojectmanagementsupportsystem",EuropeanJournalofOperationalResearch,19950707

1%match(Internetfrom05May2011)http://www.mbam.org.my/mbam/images/MBJ3Q06(pdf)/@Qlassic.pdf

1%match(Internetfrom28Jun2003)http://audioprecision.com/audiotst/index.htm

1%match(publications)ManagementDecision,Volume49,Issue1(20110122)

1%match(studentpapersfrom17Jul2013)SubmittedtoUniversitiTeknologiMARAon20130717



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ENGINEERINGUNIVERSITITENAGANASIONAL2005LETTEROFAPPROVALTitleofThesis

:TheCorrelationBetweenEstablishmentOfEfficientProjectManagementSystemAndQualityOfConstructionProjectInKajangSubmittedBy:MohdHafizuddinBinCheRozanStudentID:CE088318The

3abovethesis,submittedinpartialfulfilmentoftherequirementsforthedegreeofBachelorOfCivilEngineering,CollegeOfEngineering,UniversitiTenagaNasional,hasbeenaccepted.Supervisor:DaudBinMohamadSignature:Date:2March2015iiiDECLARATIONIherebydeclarethatthisthesis,submittedtoUniversitiTenagaNasionalaspartialfulfilmentoftherequirementsforthedegreeofBachelorOfCivilEngineering,hasnotbeensubmittedtoanyotheruniversityofanydegree.Ialsocertifythattheworkdescribedhereinisentirelymywon,exceptforquotationsandsummariessourcesofwhichhavebeendulyacknowledged.Thisthesismaybemadeavailablewithintheuniversitylibraryandmaybephotocopiedorloanedtootherlibrariesforthepurposeofconsultation.

2March2015MohdHafizuddinBinCheRozanCE088318ivDEDICATIONIdedicatethisthesistomybelovedparentswhohavebeen,andforeverwillbesoclosetomethatIamabletofoundthewithmewheneverIneeded,especiallyduringhardtimes.TheircontinuoussupportofmystudyhasmademewhoIamtoday.Itistheirundividedandunconditionallovethatinspiresmetoreachhighertarget.Mysiblingsarealwaysbymysideandhelpsmeouthowevertheircan.Ialsoliketoincludeallmyfriends,especiallyclassmatesthathavehelpedandguidedmethroughouttheprocess.Iwillalwaysrememberandappreciateallthattheyhavedone.Thisthesiswontbecompletedifnotwithouttheirhelp.IdedicatethisthesisandgivewarmgratitudetoallthestudentsandstaffofUniversitiTenagaNasionalthathavebeendirectlyandindirectlyinvolvedwithmethroughoutmyyearsofstudyhere.v

27ACKNOWLEDGEMENTINTHENAMEOFALLAH,THEBENEFICENTANDTHEMERCIFULAlhamdulillah,allpraisetoAllahforHiswillingandblessinggivemethestrengthincompletingthis

paper.Aspecialandsincereappreciationgoestomysupervisor,EnDaudBinMohamadforhissupervisionandsupportwhileIwasdoingthisthesisstartingfromthemomentIwasassignedtohim.Hiscontributionandhelpintermofconstructivecommentshasshapedthisthesisintoitsfinalform.Notforgotten,myappreciationtomyexaminer,EnZakwanBinRamliforhisadviceandsupportregardingthistopicduringoralpresentation.

38Iwouldliketoexpressmygratitudetothefatherfigureof

CivilEngineeringDepartment,HeadOfDepartmentOfCivilEngineering,IrZakariaCheMudaforhissupportinmyundergraduateaffairs.Appreciationtomyacademicadvisor,EnMohdSufianBinAbdulKarimforhishelpandguidancethroughoutmyundergraduateyears.MygeneralthankyouandacknowledgementgoestoallthelecturersandlabtechniciansofCollegeOfEngineeringfortheircooperation.Sincere

24thankstoallofmyfriends,especiallyinCivilEngineeringclassfortheirhelpand

supportduringmystudy.Iamforeverindebtwiththem.Thankyouverymuchforthefriendshipandmemoriesoftimespenttogether.Lastbutnotleast,themostspecialanddeepestappreciationgoestomybelovedparents,CheRozanBinIsmailandNikHazizahBintiNikIbrahimaswellasallmysiblingsfortheirendlesssupport,loveandencouragementforthepastfewyears.Tothosewhoindirectly

32contributedinthisresearch,yourkindnessismeansawholeworldtome.Thankyouverymuch.viABSTRACTThis



paperissetuptofocusonthecorrelationbetweenestablishmentofefficientprojectmanagementsystemandthequalityofconstructionproducedbyanefficientsystem.Theintentofthisresearchistoinvestigatemanagementsystemsthatarereadilyandcurrentlyusedintheworld,especiallyinKajangareawhilstprovidingtheresultofeachsystem.Thedataofprojectmanagementsystemforthisstudywillbeobtainedfromquestionnairesthataredistributedamongconstructioncompanies.ManagementsystemsusedindifferentcompaniesiscomparedtofindsuitablesystemtobeimplementedinconstructionindustryhereinMalaysia.Thesystemsareevaluatedtroughseveralcriteriaandthesamegoestoqualityofconstructionprojectitself,whereitwillbeassessedbyusingassessmentsystem(QLASSIC)thatareusuallyusedindeterminingaqualityofprojectdone.Byproducingthispaper,itistobehopedthatkeyplayersintheconstructionindustryinMalaysiawilltakeintoaccounttheimportanceofestablishingproperprojectmanagementsystemiftheywishthattheirprojectwillmeettherequirementandsomehowbecomebeneficialtotheircompanies.Itisalsohopedthatbycreationofthispaperwillprovetheimportanceofanefficientprojectmanagementsystem.

22viiCONTENTSPageDECLARATIONiiiDEDICATIONivACKNOWLEDGEMENTvABSTRACTviCONTENTS

ix

19LISTOFTABLESxiLISTOFFIGURESxiiCHAPTERIINTRODUCTION1.1Introduction11.2BackgroundOfResearch11.3ProblemStatement21.4Objectives31.5ScopeOf

40Study4viiiCHAPTERIILITERATUREREVIEW2.1Introduction52.2

ProjectManagementSystem(workmanshipproblem)52.2.1PoorProjectManagement52.2.2UnsuitableConstructionMaterial52.2.3LackOfExperienceandCompetencyOfLabours62.2.4PoorWeatherCondition72.3QLASSICAssessment72.3.1Introduction72.3.2ObjectiveofQLASSIC72.3.3ScopeofQLASSIC82.3.4QLASSICProcessFlow92.3.5AssessmentofQLASSIC102.3.6Weightage13

47CHAPTERIIIMETHODOLOGY3.1Introduction143.2

LiteratureReview143.3EstablishObjectives15ix3.4SetUpScopeOfStudy153.5DetermineAreaToConductStudy153.6Questionnaire153.7AnalysisOfData163.8Conclusion&Recommendation16CHAPTERIVANALYSISOFRESULT&

41DISCUSSION4.1Introduction184.2QuestionnaireDesign184.3Analysis

perquestion194.3.1SampleProfile194.3.2AwarenessofProjectManagementSystem214.3.3Qualitycontrolatsiteonmaterial224.3.4Concretequalityasconstructionmaterial244.3.5Qualityofbrickusedinconstruction254.3.6Roofingmaterialsquality274.3.7Timbermaterialsquality294.4Discussion32x

22CHAPTERVCONCLUSION&RECOMMENDATION5.1Introduction355.2Conclusion355.3Recommendation36REFERENCES37APPENDICES

AQuestionnaire39BRawDataInTableForm43CCumulativeanswersofquestionnaire44xi

42LISTOFTABLESTableNoPageTable2.1ComponentsofQLASSICscoreaccordingto

category13xii

17LISTOFFIGURESFigureNoFigure2.1Figure2.2Figure2.3Figure2.4Figure2.5Figure2.6Figure2.7Figure2.8



InappropriategradeofaggregateFlowchartofQLASSICprocessflowExaminingvoidforflooringfinishTestinginclinationforwetareaInspectingtheanglefordoorframeSurveyingtheedgesperpendicularity/angleforinternalwallExaminingthevoidforinternalwallInspectingtheevennessofinternalwallssurfacePage69101011111212

36CHAPTERIINTRODUCTION1.1IntroductionThischapterwilldiscussabouttheoverviewofpreliminarydevelopmentof

thisthesis.Onthischapter,thebackgroundstudyofthewholethesiswillbediscussed.Theproblemstatementofthispaperwillalsobepresented.Theobjectivesaswellasthescopeoftheresearcharedeterminedonthischapter.1.2BackgroundOfResearchThe

6rapiddevelopmentofnewtechnologiesistakingplaceinrecentyearshashadstronginfluenceontheorganizationand

managementof

6productionprocesses.Itisevidentthatabetterorganizationand

managementsystemisnecessarycomponentofeverysuccessfulconstructionproject,particularlyalargeone.

1Itisofutmostimportanceinanyprojectmanagementtoachieveeffective

andhighqualityresult.

6However,growingcomplexityofproductionprocessesandorganizationinwhichtheyareembedded,aswellasincreasingdemandonthe

6qualityofmanagementsystem,maketheproblemoffindingagoodandefficientsystema

6verydifficultone.Consequently,thereisahugedemandforadvancedsystemthatcouldsupportthiscomplextask.

1Itisoftenbelievedthatmeasuringtheattainmentofprojectobjectivessuchastimeandcostisverystraightforwardandthattheprojectmanagercanthereforeeasilyconcentratehisattentionontherightthing.Thiswasperhapstrueforyearsagoandinsmallerprojects.Intodayssocietyhowever,theexpectationoftheenvironmentarenolongersoobvious.Inadditiontothoseconventionalneed,likekeepingtotimeandcostobjectives,therearevariousmodernrequirementsthatmayberelatedtoemployment,architecture,safety,ecology,climate,developmentofskills,ambitions,etc.Thesenewexpectationsmakeitmuchmoredifficultforprojectmanagementtoconcentrateitseffortsontherightthingsandtomeasureandpresenttheresultproperly.Ofcourse,theconventionalobjectivesconcerningtime,cost,andalsoqualitybecomeevenmoreimportantparticularlyinlargeinvestmentprojects.

25Customersatisfactionisaprimerequirementforanyorganizationthatwishtostayinbusinessandincreaseitsmarketshare.Foracapitalprojectsuchas



buildingconstruction,customerssatisfactionmeansthattheconstructionisdonewithingiventimeperiodwithhighqualityfinishonthestructureitselfwhilemeetingstatutoryandsafetyrequirementsineveryaspect.1.3ProblemStatementRegardingthemethodsusedtoobtainandanalyzethedata,thispaperwillincludeseveralquestioninregardtoProjectManagementSysteminconstructionindustry.Someofthequeriescanbebroughtinandelevatedinthisstudy.Firstly,constructionprojectoftensuffersfrompoorperformancesuchasdelaysfromgiventimeperiod,whichlateronwillmakethecostofconstructionwentoverbudgetandunabletomeetthequalitystandardsincetheyarerushingtofinishitafterdeadline.Then,onlyafewstudieshaveconcentratedontheinfluenceofefficientprojectmanagementsysteminconstructionwiththequalityofthefinalproduct.Thiscanalsobeseenasinsufficientproofoftheimportanceinestablishingefficientmanagementsystem.Afterthat,whatisthevalueofusingthissysteminconstructionindustryinMalaysia?WillithelpsinincreasingthequalityofindustryinMalaysia?Orwillitsomehowhasbiggeradvantagesinstore?Finally,theprojectsaregettingmorecomplexnowadays,causingincreaseintheneedsofnewandefficientprojectmanagementsystem.Thisisbecausetheoldandconventionalsystemwillnotbeabletocaterwithincreasingworkloadandalsothedemandofmultitaskinginconstructionprojects.1.4ObjectivesThepaperintentstoidentifywhethertheestablishmentofefficientProjectManagementSystemreallyrelatedwiththequalityofconstructionwork.Hence,themainobjectivesofthispaperareasfollows:1)ProvingthatthepresenceofProjectManagementSystemreallymakesignificantdifferenceinqualityofconstructionprojectespeciallyinKajangarea2)PresentinghowefficientisProjectManagementSystemthatcommonlyusedbyconstructioncompanyinKajang3)PointingoutthatimproperprojectmanagementsystemwillsomehowleadtolowqualityinconstructionprojectssurroundingKajangarea4)ProvingthatmostoftheconstructioncompaniesinKajangareabidingrulesandregulationsetupbygoverningbodiesandthatmostofthemareabletoachieveminimumrequirementconstructionquality

481.5ScopeOfStudyThisstudyaimsto

highlightonusingprojectmanagementsystemwillsomehowinfluencethequalityoftheconstructionprojectsbycompaniesaroundKajangarea.ThetargetrespondentsforthisstudyareexecutivelevelemployeesinactiveCIDBsG7(gradeA)constructioncompaniesaroundKajang.Therespondentsarechosenbasedontheircompanyspreferenceandtheirownavailability.Theypreferablyhavevastexperienceintheconstructionfieldgenerallyandinprojectmanagementspecifically.Thisway,theycanprovideindepthlookandsharetheirknowledgeregardingthesubjectusingprojectmanagementsystem.Theaspectsthatwherelookedintoregardingthisstudyaretheeffectofconcrete,brick,roofandtimberqualityusedinconstructionprojectswhichthenreflectsonthequalityofconstructionprojectitself.

12CHAPTERIILITERATUREREVIEW2.1IntroductionThetargetofthischapteristo

takemuchcloserlookandfurtherinvolvementattheexistingliteraturethatarerelatedtothetopicofthisthesis.Inparticular,thechapterwillbeinvestigatingtheroleofreflectionincapturingandsharingtheunspokeninformation.Inthefollowingpages,therewillbesomepresentationonlinkedconcepttothistopicandwillexplainwhatthisthesisisactuallyabout.2.2ProjectManagementSystem(workmanshipproblem)2

4.2.1PoorProjectManagementIncompetenceinmanagingisgenerallyamainfactorofpoorconstructionproductivity.

N.A.Othman,M.A.OthumanMydin(2014)hadquotedfrom

4DaiJ.,PaulM.G.,WilliamF.M.,(

2009)thatthereasonmaybeduetolackofsupervisiononsite.Poorsupervisionwillsomehowleadstolowqualityworkmanshipandarecommonlyseenhappeningatvariousconstructionsite.Theyadded,theabilityofmanagingconstructionsiteespeciallyisveryessentialasitwillaffectthedailyproductivity.2.2.2UnsuitableConstructionMaterialAsN.A.Othman,M.A.OthumanMydin(2014)said,buildingmaterialliketimber,stoneandroofingaremostlyeasilyavailablefromlocalsupplier.Theyexcerptedfrom

37AhzaharN.,KarimN.A.,HassanS.H.,EmanJ.,(2011)

thatinmaterialmanagement,theabilitytocomprehendthenatureofthematerialsitselfandabletopreciselyperformingdiagnosisofdefectonthematerialisutmostimportant.Therebeingsaid,inabilities



tounderstandcorrecthandlingandpreservationofwidespreadbuildingmaterialcansomehowleadtobuildingdefects.Butsometimesthecontractorhimselfisresponsibleinconstructingbuildingusinglowgradematerialwhileusingsomemethodthatdoesnotabidetospecification.Moreover,thesechangesareusuallydonewithouteithertheconsentfromclientorconsultantresponsiveness.H.Binici(2005)alsoreportedthatimproperaggregateisthemaincauseofmanydestroyedhouseduring2005BingolKarliovaearthquake.Figure2.1showsaggregatesthathad

45beenphotographedinBingolwhereitisusedinprimaryschool

construction.Ofcourseaftertheearthquake,theschooltotallycollapse.Suchexampleofaggregatecontainshighconcentrationoforganicmaterial.Plus,itdoesnotpossessparticularsizedistributionofaggregate.Theorganicmaterialsuchassaltthatiscontainedintheaggregatecancausecorrosionofthereinforcementwhichsubsequentlycausingthestructuretoloseitsstabilityandbecomeeasilycollapse.Figure2.1Inappropriategradeofaggregate2.2.3LackOfExperienceandCompetencyOfLaboursA.S.Ali&K.H.Wen(2011)statedthatKasun&Janaka(2006)saidthatproductivitydoesnotmeanto

46beachievedwithharderworkwithoutthecorrectworkpractices.

Industrystakeholdershavethesameopinionthatlackof

20skilledmanpoweristhemostimportantmattertobeconcernabout(Jorgeetal,2005).WhileaccordingtoKazaz&Birgonul(2005),someconstructioncompaniessuchasinTurkeyprefershorttermunskilled

worker,maybeduetotheirlowpay.Butintheend,thatis

4thefaultinprocessofattainingthestabilityofqualityassociatedissues.

2.2.4PoorWeatherConditionA.S.Ali&K.H.Wen(2011)alsostatedintheirpaperthatextremeclimateconditioncouldverywellbethefactorinfluencingthelabourproductivityandworkmanshipwhichlateronresultedinlowqualitybuilding.SuchcasecanbeseenatSaudiwhereitisveryhotanddryduringthesummer.Thissituationresultedinsomeconstructionworksuchasconcretingveryhardtobecommenced.2.3QLASSICAssessment2.3.1

11IntroductionQualityAssessmentSysteminConstruction(QLASSIC)isasystemormethodtoassessandappraisetheworkmanshipqualityofabuildingconstructionworkbasedonConstructionIndustryStandard(CIS7:2006).QLASSICenablesthequalityofworkmanshipbetweenconstructionprojectstobeobjectivelycomparedviaa

samplingandstatisticalapproached.Thisassessmentisanalyzedinscoringsystemofpercentage(%)2.3.2ObjectiveofQLASSIC?Evaluatethe

13levelofqualityinconstructionindustry?Havestandardizedqualityassessmentsystemasbenchmarkinconstructionworks.?Assistingcontractortoachievedefectfreeconstructionwhencarryingouttheconstructionwork.?Tobeusedascriteriainordertoappraiseperformancelevelofcontractorsbasedonthequalityoftheirworkmanship.

?Becomesomesortof

7datacompilationforstatisticalanalysisinapproximatingthequalityandefficiencyof

constructionindustry2.3.3



2ScopeofQLASSICQLASSICsetsoutthestandardonqualityofworkmanshipforvariousconstructionessentialsofbuildingconstructionwork.Thequalityofworkmanshipofaconstructionworkisassessedaccordingtotherequirementofthestandard.Marksareawardediftheworkmanshipcomplieswiththestandardrequirement.ThesemarksarethensummeduptocalculatetheQLASSICScore(%)forabuildingconstructionproject.QLASSICassessmentsarecarriedoutthroughsiteinspectionandusetheprinciplesoffirsttimeinspection.Constructionworksthatarerectifiedafteranassessmentwillnotbereassessed.Theobjectiveofthisprincipleistoencouragethecontractorto"DoThingsRighttheFirstTimeandEveryTime".2.3.4QLASSIC

49ProcessFlowFigure2.2:FlowchartofQLASSICprocessflow

2.3.5AssessmentofQLASSICHowtheassessmentisdone(Figure2.3Figure2.8)Figure2.3:ExaminingvoidforflooringfinishFigure2.4:TestinginclinationforwetareaFigure2.5:InspectingtheanglefordoorframeFigure2.6:Surveyingtheedgesperpendicularity/anglerforinternalwallFigure2.7:ExaminingthevoidforinternalwallFigure2.8:Inspectingtheevennessofinternalwallssurface2.3.6WeightageTheweightageofassessmentofevaluationwhichareexternal

44works,architecturalworks,m&eworksandstructuralworksdistributedaccordingtothe

buildingcategory.Table2.1:ComponentsofQLASSICscoreaccordingtocategory

7Eachcategoryofabuildingcompriseasfollow:i)CategoryA(LandedHousing)Detached,SemiDetached,TerraceandClusterHouse.ii)CategoryB(StratifiedHousing)Flat,Apartment,Condominium,ServiceApartmentandTownHouse.iii)CategoryC(PublicBuilding)OfficeBuilding,Schoolsandotherrelatedfacilities/buildingsbuiltintendedforpublicuse.iv)CategoryD(SpecialPublicBuilding)HospitalsandAirportsonly

CHAPTERIII

24METHODOLOGY3.1IntroductionThegoalofthischapteristodescribethemethodologythatisusedinthis

paperinordertoproperlyobtainthedataandthenanalyseit.Thischapterwillexplainmoreoneachpartofthemethodology.Fortherationaleofachievingtheobjectives,thisresearchhasusedquantitativemethodsbaseonthesurveyformandquestionnairewhichweredistributedtorespondentsfromalllevelinconstructionproject.Methodofthisstudywasdividedintosevencorrespondingstages.Eachstageisindividuallycarriedouttoensurethattheobjectivesofthestudycanbeachievedviausingappropriateresearch.Foreachobjective,theapproachadoptedtoguaranteethattheaimineachobjectiveisachieved.Thesucceedingpartwillexplainbrieflytheworkprocedurethatwillbeimplementedinthisstudy.3.2LiteratureReviewPerformpreliminarystudiesregardingthetopicofthesis.Thisincludesresearchingaboutpastjournalthathavebeenpublished,eitherinternationallyorjustinsidethecountry.Then,readingpastyearsfinalyearprojectsofalmostsimilartopicdonebyseniorsinordertosetupthestudyproperly.Afterthat,gatherasmanyasresearchdataregardingthetopiccollectivelyfromthosejournalsandpastyearprojecttobeincludedinthisthesis.Somemodificationmaybedoneonthedatainordertomakesurethatthedataissuitabletobeusedandutilizedinthisthesis.3.3EstablishObjectivesFromthedataofliteraturereview,afewobjectivesofthethesisareproduced.Theobjectivesmustberelevanttothestudyaswellastakingintoaccountlimitationandconstrainsuchasfinanciallyandlengthofdurationofstudy.Thisisvitaltomakesurethattheobjectivesareachievableandcanbedoneintheshortgiventimeforthethesis.Onemustremembernottosettheobjectivestoohighaswhentheobjectivesarenotachieved,itisbasicallypointlesstoperformthestudyinthefirstplace.3.4SetUpScopeOfStudyOncetheobjectivesareestablishedandreviewedsothatitissuitableforthecurrentsituation,thescopeofstudyorlimitationofstudymustbecreated.Thisistoensurethatthethesisitselffocusonseveralthingsandabletocomprehensivelystudythetopic.Onemustknowthelimitationand



mustsetupscopesthataresuitabletobeworkedwith.3.5DetermineAreaToConductStudyAfterestablishingscopeofstudy,thegeographicalareaofwherethestudywillbeconductedisdetermined.Theareamustnotbetoowidesincethereistimeconstrainonthisstudy.Theabilitytoprocessrawdatathoroughlymustbekeptinmindsothatmoreindepthanalysiscanbeconducted.Iftheareaistoowide,thereishighpossibilitythateithertheareaisnotstudiedwhollyorlackofefficiencyinanalyzingthedatalateronwillhappen.Thetargetrespondentsorparticipantsarealsodeterminedduringthislevel.3.6QuestionnaireThen,questionnaireiscreatedtogetfeedbackandanswersfromtherespondents.Thedesignofquestionsmustbeapttotheobjectiveofthestudysinceitistheonlywaytogatherdatainthisstudy.Thequestionnaireisnotpackedwithquestionsasitwillcausedboredomforparticipantswhichlaterwillinfluencethemandmaybemakingthemansweritemotionally.ThequestionnaireissetuponGoogleDocstohelpoutindistributionandanalyzingthedatalateron.3.7AnalysisOfDataSincethequestionnaireissetuponGoogleDocs,summaryofanswersisavailableafterthequestionnairefinished.Thiswilleasetheprocessofobtainingdataandsubsequentlyhelpsinpresentingthedata.Discussionofdatawillalsobeeasiersincethereisalreadysomesortofreviewofthedatabeforeitisactuallybeinganalyzed.3.8Conclusion&RecommendationAftercomingoutwithsomediscussionregardingthedataobtained,conclusioncanbemaderegardingthestudy.Theconclusionmustbeabletoanswertheobjectivesestablishedduringpreliminarystage.Somerecommendationandsuggestionismadetothestudyforfutureresearch,ifthereisaneedforit.LiteratureReviewEstablishObjectivesOfStudySetUpScopeOfStudyDetermineTheAreaToConductStudyQuestionnaireAnalysisOfDataConclusion&RecommendadtionFlowchartofMethodologyCHAPTERIVANALYSISOFRESULT&DISCUSSION4

39.1IntroductionThischapterpresentsthefindingfromthestudythathasbeenconducted

insomeconstructioncompanyinKajang.Thesamplestudyisactuallyquestionnaireanswersfromexecutiveofeachrespectedcompanies.Theanswersarethenconvertedintopercentagefortomakeiteasiertoanalyzeit.Thedataisanalyzedandsomediscussionregardingthestudyhasbeenmadebyreferringtotheresultofanalysis.4.2QuestionnaireDesignThisquestionnaireinvolvedrespondentstotallingaboutexecutivelevelemployeefrom40differentconstructioncompaniesinandneartoKajangarea.

5Asectionedquestionnairewasemployedutilizinga

surveyquestionnaire.Thesurveyquestionnairecontainsfivesections.Thefirstsectionofthesurveyquestionnaire

5dealswithdemographicinformationaboutrespondentssuchaslengthofrespondentsexperienceinprojectmanagement

andamountofprojectdoneannuallybyeachcompany.Meanwhile,thesecondsectionestablishedtherespondentsopinionsofconcretequalityasmaterialinconstructionproject.Additionally,the

9questionsinSection3examinetheimportanceof

havinghighqualitybrickmaterialineachproject.Next,

9Section4focusesonthenatureandsignificanceextentof

ensuringthequalityofroofingmaterialinconstructionLastbutnotleast,thefinalsectionofthesurveyquestionnaireconcerningthetimberqualityprobleminconstruction.Thequestionswerealsoadaptedforeachsurveyasaresultof:?Therespondentsawarenesstowards

50implementationofprojectmanagementsystem?Adaptationtotheextentof

therespondentsunderstandingaboutprojectmanagementsystem.?Weretherespondentsareunfamiliarwithprojectmanagementsystemandprovidingquestionstoclarifytheprojectmanagementsystemconceptsandnatureofunderstandinginconstructionindustry.4.3AnalysisperquestionThesurveydatawereanalyzedandthe



5percentagesgivenaboverelatetoestablishtheresponsesofindividualquestions

ofthesurveyquestionnairedistributedamongthe

5respondents.Discussionoftheresultsfollowsinthenextsectionaftertheanalysispresentedhere.4.3.1SampleProfile

1)Howlongisyourexperienceinmanagingconstructionprojects?15%10%

8(A)12years15%(B)35years(C)610years(D)Morethan10years

60%Themajorityofrespondentsaresignificantlyinvolvedinmanagingconstructionprojectsbetween610yearswhichis60%meanwhileminoritiesofrespondentshaveexperiencebetween35yearsandmorethan10yearswherebyabout15%ofthemandaminorityrespondentwiththepercentageof10%arehaveexperiencebetween12years.2)Howmanyprojectdoyoudoperyear?5%10%

26(A)1215%(B)24(C)5770%(D)

Morethan7The70%respondentsaresignificantlywithindoing12projectsperyearfollowedby15%of24projectsperyear.Ontheotherhand,minoritiesarewithintherangeof57projectsperyearwith10%andtheleastwithmorethan7projectsperyearis5%.3)Howmanypercentofallprojectsencounteredperyearhasseriousproblems?10%5%25%

28(A)20%(B)40%(C)50%(D)70%

60%Themajorityofrespondentswith60%encounterseriousprobleminabout50%oftheirentireprojectwithinayear.25%encounterseriousprobleminabout40%oftheirentireproject.Aminorityoftherespondentsencounterprobleminabout20%oftheirentireprojectswith15%response.Whiletheleast10%encounterseriousprobleminabout70%oftheirentireproject4.3.2AwarenessofProjectManagementSystem4)DoyourcompanyisusingProjectManagementSystem?10%(A)Yes(B)No90%Majority(90%)ofrespondentsclaimthattheircompanyisusingProjectManagementSystem.Ontheotherhand,withsignificantly10%oftherespondentsarenotusingProjectManagementSystem.5)WhatdoyouthinkhappenedifaconstructiondidntuseefficientProjectManagementSystem?15%15%65%5%(A)Projectdelayed(B)Costincrease(C)Wasteoffund(D)AllofaboveWhenquestionedaboutwhattherespondentsthinkwillhappenedifconstructiondidntuseefficientProjectManagementSystemasfollows,only15%thinkitwillcausetheprojecttobedelayedandthecostofprojectwillincrease.Meanwhile,only5%participantsthinkitwillcausedwasteoffundbut65%iscertainallofthesaideffectwillhappenifconstructiondidntuseefficientProjectManagementSystem.6)DoyouthinkifweestablishedefficientProjectManagementSysteminconstruction,thequalityofworkwillincrease?5%(A)Yes(B)No95%Accordingtorespondents,byestablishingefficientProjectManagementSysteminconstruction,thequalityofworkwillincrease.Thisisagreedupon95%ofthemwhileonly5%didnotagreeofsuchsituation.4.3.3Qualitycontrolatsiteonmaterial7)Doesyourcompanyhaveadesignatedqualitycontrolinspector?20%80%(A)Yes(B)NoMostofthecompanieshavetheirowndesignatedqualitycontrolinspectoratthesitewith80%aresayingsowhiletheother20%doesnothaveadesignatedqualitycontrolinspector8)Howoftendoesyourcompanymanuallycheckthequantityandqualityofconstructionmaterialspresentatthesite?

8(A)Everyday10%5%(B)Onceaweek25%(C)Onceamonth60%(D)

OnlywhenauditingistobedoneWhenmanuallycheckingthequantityandqualityofconstructionmaterialspresentatthesite,only5%doiteveryday.Majoritywith60%doitonceaweek,while25%doitonceamonth.Thenonly10%oftherespondentsisdoingitonlywhenauditingistobedone.9)Howdoesyourcompanystoretheconstructionmaterial?8%34%50%8%(A)Inenclosedcabin(B)Outintheopen(C)Underbasicshed(nowall)(D)UnderfinishedconstructionstructureRegardingstoringtheconstructionmaterial,majorityof60%chosetostoreitinenclosedcabinwhile40%storeitunderbasicshedthatusuallyhavenowall.Only10%ofrespondentschoosetoletthematerialoutintheopenandunderfinishedconstructionstructurerespectively.4.3.4Concretequalityasconstructionmaterial10)Hasyourcompanydocumentedqualitycontroltestingofconcretebatching?0%(A)Yes(B)No100%Allofthe



companiesdocumentedqualitycontroltestingofconcretebatching.Thismaybeduetothefactthatsuchistheregulationsetbygoverningbodiesinconstruction.11)Howoftendidyourcompanyperformslumptestforconcretearrivedatsite?5%(A)Onlyfor1sttruckin10%everybatch15%(B)Everyevennumberedtruckinabatch70%(C)Everytruck(D)OncefortheentireconstructionMajorityofthecompany(70%)performslumptestonlyfor1sttruckineverybatcharrivedatthesite.15%doneitforeveryevennumberedtruckinabatchwhile10%doneitforeverytruck.Only5%doslumptestonlyoncefortheentireconstruction.12)Howlongdoesyourcompanyusuallydoconcretecuring?5%10%30%55%(A)7days(B)10days(C)28days(D)morethanamonthWhentheconcretestarttoset,65%ofcompaniesdoconcretecuringfor10dayswhichseemstobethemajority.Thestandard28dayscuringisdoneby20%ofrespondents.Only10%docuringfor7dayswhile5%doitformorethan1month.4.3.5Qualityofbrickusedinconstruction13)Doyourcompanyperformwaterabsorptiontesttobricksusedinconstruction?15%(A)Yes(B)No85%Only85%ofthecompaniesperformwaterabsorptiontesttobrickusedintheirconstructionprojectwhile15%didnotdosuch.14)Whatistheregularityofyourcompanyinperformingcompressionandtensiletesttothebricks?15%10%5%70%(A)Onlyfor1sttruckineverybatch(B)Everyevennumberedtruckinabatch(C)Everytruck(D)OncefortheentireconstructionRegardingtheregularityofyourcompanyinperformingcompressionandtensiletesttothebricks,mostofthecompany(70%)onlydoneitoncefortheentireconstructionforbricksamplesincetheyareusinggettingthematerialfromthesamesupplierthroughouttheentireconstruction.15%dothetestfor1sttruckofbrickineverybatch,10%doitforeveryevennumberedtruckwhileonly5%testingthesamplefromeverytruckthatdeliversthebrick.15)Whatistheacceptedpercentageofcrushedbrickinyouropinion?5%5%10%80%

21(A)5%(B)10%(C)15%(D)20%

Mostofthecompanies(80%)agreethattheacceptablepercentageofcrushedbrickis5%crushed.While10%ofthecompaniessettledwith10%crushedand5%ofthecompaniesstillcarriesawaytheconstructionwith15%and20%crushedbrick.16)Ifthepercentageofcrushedbrickinabatchistoomuch,howdoyoudealwithit?5%5%30%60%(A)Returntosupplieranddemandnewbatch(B)Dumpitaway(C)Combinecrushedbricktogetheranduseitasnewbrick(D)JustcontinueonusingitWhenaskedaboutthewaytodealifthepercentageofcrushedbrickistoohigh,majority(60%)agreestoreturnthebrickbacktothesupplieranddemandnewbatchtobesenttothem.30%agreestojustdumpitaway.Yet5%ofthemhavetheideaofeitherjustcontinueusingthecrushedbrickorcombinethecrushedbricktogether.4.3.6Roofingmaterialsquality17)Whatisthelevelofexposuretoenvironmentforroofinstorage?15%5%(A)Little(B)Moderate50%(C)Severe30%(D)VerysevereHalfofthecompanies(50%)isstatingthatthelevelofexposuretoelementsforroofingmaterialisverylittle.30%saidthattheexposureismoderate.While15%saidthatthelevelofexposureissevere,therearestill5%thatstatedthelevelofexposurefortheirroofingmaterialisverysevere.18)Whatisthepercentageofcrushedroofduringtransportationtoconstructionsite?5%6%11%78%

21(A)5%(B)10%(C)15%(D)20%

Morethanhalfofthecompanies(70%)informthattheusualcrushedpercentageofroofduringtransportationis10%crushed.10%ofthemthinkthatitisonlyaround5%crushed.Thenthereareabout5%thatbelievethecrushedpercentageofroofisaround15%and20%.19)Inyouropinion,whatisthelevelofworkabilityfortheroofingusedinyourcompanysprojects?5%5%10%80%(A)Easy(B)Moderate(C)Hard(D)HardestThegeneralityofcompanieswhichis80%thinkthattheworkabilityoftheirroofingiseasy.10%thinkthatitismoderatelevelofworkability.While5%thinkthattheworkabilitylevelofroofingusedintheircompanyishardandalsohardest.20)Doyoumakesurethattheroofingmaterialusedislonglasting?10%(A)Yes(B)No90%90%oftherespondentsaresurethattheroofingmaterialthattheyusedislonglastingas10%thinkotherwise.4.3.7Timbermaterialsquality21)Doyouthinkthetimberthatyouuseintheconstructionhasbeenwellseasoned?10%0%30%60%

30(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgreeMajorityofthe

companywhichis60%standsagreeingthattheyusewellseasonedtimbersupply.30%ofthemarenotsureaboutthatsituationbut10%arestronglysuggestingthatthetimbertheyusedhasbeenwellseasoned.22)Doyouperformmoisturecontenttestforyourtimbersample?10%(A)Yes(B)No90%90%ofthecompaniesperformmoisturecontenttesttotheirtimbersamplewhile10%didnotdoso.23)Howfrequentitisthatthetimbersarecheckedfordeformitieslikesplitandcracks?15%5%0%80%(A)Onceeveryoneton(B)Every5piecesoftimber(C)Everytimberisindividuallychecked(D)OncefortheentireconstructionAboutthefrequencyofcheckingtimberforsplitsandcracks,80%doitonceeveryton(1ton=1batch),15%doitforevery5piecesoftimberthatcometothemwhileverylittleof5%checkevery



timberindividuallyforsplitsandcracks.24)Howisyouropiniononthethoughtthatskilledworkersturnbadqualitymaterialintogoodqualitymaterial"?10%0%10%20%60%

31(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgreeForthegeneralopinionon

whetherskilledworkerscanmakeuseofbadqualitymaterialandturningitintogoodmaterial,60%oftherespondentsagreetothatstatement.20%areunsureoftheirstandinthesituation.10%disagreewiththatstatementwhileanother10%isstronglyagreedwiththatstatement.25)WhatistheaveragescoreQLASSICassessmentonyourcompanysprojectsforlastyear?10%0%10%20%60%

18(A)Below50%(B)50%59%(C)60%69%(D)70%79%(E)Morethan80%

MostoftheconstructioncompaniesinKajang(60%)gotaveragescorebetween60%69%fortheirQLASSICassessment.20%ofthecompaniesobtainedscoreof70%79%while10%ofthecompaniesscoredinrangeof50%59%andmorethan80%4.4DiscussionBasedontheinputfromquestionnaire,itisknownthatmajorityofthe

9respondentsclaimtobeawareofandfamiliarwith

ProjectManagementSystem.ThisreflectedinthepreferencesofProjectManagementSystemasusageofProjectManagementSystemtechniquesandtoolsiswidespreadandwidelyuseandthefindingshowatthemostpercentage.Theirknowledgeisgainedfromvarioussourcesbutthereisa

5dangerthattheknowledgeofProjectManagementSystemisnotfullygainedsince

therearenospecializedbodythatassociatedanddedicatedtoProjectManagementSystem.ThenumberofprojectdonebycompanyinayearsomehowwillcauseddiminishinmaterialqualityifanonefficientProjectManagementSystemisusedbythecompany.Thisisbecausewhenthereistoomuchwork,thecompanymustdelegatethetasksbetweenitssubcontractors.Withoutpropermanagementsystemtooverseasandmonitorthequalityofmaterialespeciallywhenhandlingthematerial,itwillincreasethechanceofthematerialsqualitywillworsenbyimproperhandlingtechnique.Notjustincreaseincost,ifProjectManagementSystemisnotuseditwillalsocausedtheprojecttobedelayedandthenthecompanyneedtopayforfinethusincreasingthefundspentonthatprojectalonewhereitshouldhavebeenabletobeusedinanotherproject.Qualitycontrolinspectionsalsohavebeendonerarelybythecompanywhichsomehowincreasingthechanceofloweringthequalityofthematerial.Especiallyinscheduledinspection,theworkerswillhandlethematerialcarefullywhenthereisQCinspectorpresent.Butwhentheinspectorisnotinsight,theywilldolousyjobinhandlingthematerial,sometimejustthrowingthematerialbetweenthemwhichlaterwillcausedthematerialtocrushorhaveshapedeformation.Theproperwayofstoringthematerialalsowilldeterminethatthequalityofthematerialismaintainedthroughouttheentireconstructionperiod.Itisveryimportantthatthematerialisnotexposedtoelementassomeofthematerialisfragileandeasilybreakbeforebeingprocessedintosomethingelse.Qualitycontroltestingforconcretebatchisessentialsothatwecanknowwhethertheconcretepassedtheminimumrequirement,usuallyinstrengththathasbeenregulatedbygoverningbodies.Testingofconcretesuchasslumptestisverycommonintheconstructionindustrybutthefrequencyofslumptestwillsomehowmakesurethateachtruckloadingofconcretesurpassminimumrequirementandisreadytobeusedinbuilding.Thisisbecauseeveniftheconcreteisfromthesamebatchofmixing,theconditioninsidethedrumorbarrelofeachconcretemixertruckisvarieshenceitcancauseddifferentqualitiesinconcrete.Thecommonlypractisedwhichisperformingslumptestwithsamplefrom1sttruckineachbatchseemsunreliableespeciallywhenworkingunderhotconditionwheretheconcretesqualitycanfurthermorebeworsenbytemperature.Itisadvisablethatthefrequencyofslumptestsisincreasetoensurethequalityofconcreteismaintained.Thenormalcuringtimeis28daysbutfromthedata,majorityofthecompanyhasshortercuringtime.ThisismaybeduetothefactthattheyareusingrapidhardeningPortlandcementthathardensfastercomparedtoordinaryPortlandcement.Waterabsorptiontestiscrucialforbricksandalotofcompanyisdoingthetestfortheirbrick.Thisistomakesurethatthebrickthattheyhavethecorrectgradeofbrick.Normally,thecompressionandtensiletestonbrickisonlydoneoncethroughouttheentireconstruction.Thereasonbehindisprobablythereisonly1supplierforbrickinaconstruction.Maybetherecurrenceofthetestcanbeincreasedto1sttruckineverybatchtoincreasetheprecisionofthetestandmonitoranychangesinthestrengthofbrick.Thecommoncrushedpercentageofbrickisrelativelyverylowandifthepercentageofcrushedbrickexceedstheacceptedpercentage,mostcompanyreturnittothesupplieranddemandnewbatchtobesenttothem.Thisisa



verygoodpreventionmethodbythecompanytoreducethechanceoffurtherloweringthequalityofbrickitself.Forroofingmaterial,thelevelofexposuretoelementislittle.Thisisvitalbecauseforinstance,plasticroofingcantbeexposedtodirectsunlighttopreventitfromhavingdiscolorationandwarping.Thecrushedpercentageofroofismoderateduringtransportation,especiallyforfragileonelikeplasticroof.Mostofthecompanyhaveeasyworkabilitylevelwhenitcomestoroofingusedintheirconstruction.Thisisimportantbecauseiftheworkabilitylevelislow(hard),itwillbecomeharderforworkerstohandlethematerialifthematerialsomehowexperiencedecreaseinquality.Thehighworkabilityalsoensuresthatthetimeusedforinstalmentofroofislow,hencehelpinginefficiencyoftheworkers.Itisalsoessentialthatthematerialforroofing,especiallyforpermanentstructureisfromlonglastingmaterial.Thiswillhelpsinreducingthemaintenancecostoftheroofandreducetheneedofreplacingitwithnewroof.Companiesagreedthatthetimbersthattheyusedarewellseasonandingoodconditiontobeusedinconstruction.Theyalsoperformmoisturecontenttesttomakesurethatthetimbershaveachievedtherequiredlevelofdrynesstobeused.Theyalsoareperformingvisualcheckingforsplitsandcracks.Thereasonbehindthecheckisbecausetimberwithsplitsandcracksdonthavestructuralintegrityanymoreandthereisgreatchanceitwillcausedproblemiftheyaretobeused.Mostofthecompaniesscoredminimumof70%inQLASSICassessment(requirementforGreenBuildingIndex,GBI).ThismeansthatmajorityofthecompaniesinKajangareabidingtheminimumrequirementofworkmanshipqualitysetupbyCIDB.Nowadays,ProjectManagementSystemanditsapplicationarestilllimitedandyettobeappliedasearlyaspossibleinsomeprojectssinceitcanfacilitatestheachievementoffunctionalitywithafocusofobjectivesuchascontrollingthequalityofmaterialsusedinconstructionprojects.

5Aclearmajorityofrespondentsclaimthat,whereProjectManagementSystemisemployed,

highqualityofmaterialcanbeensured.Inanutshell,theimportanceofpropertaskdelegation,constantqualityinspectionandqualitytestingasafactorthatinfluencesthesuccessofProjectManagementSysteminensuringthematerialquality.

29CHAPTERVCONCLUSIONANDRECOMMENDATION5.1IntroductionThischapterpresentsalltheelementsfromthethesis.Asummaryoffindingsfromthedata

(chapter4)willbediscussed.Thiswillemphasizetheinputtothetopic,literatureandalsoanykindofperceivedimplicationwhetherinpracticeorintheory.Limitationofthestudywillalsobediscussedhereandsomesuggestionofimprovementforfuturestudywillalsobediscussedhere.Theconclusioncreatedisbasedbyliteraturereviewdoneandalsobyempiricalfactsfromthedata.5.2ConclusionAlargepartofthisresearchconcernstherespondentsexperiencesofassociatedwithimplementationofProjectManagementSystem.

9ThispaperreportsthefindingsofasurveyquestionnaireintothenatureandextentofProjectManagementSystempracticebytherespondentsinconstructioncompanies.Thesurveyexploresrespondentsfamiliaritywith,understandingofProjectManagementSystem,theuseof

ProjectManagementSystemstechniquesandmethodsanalsoawarenesstowardsimplementationofProjectManagementSystem.ProjectManagementSystem

5isseenascapableofdeliveringsignificantintheimprovementsprojectefficiency,especiallyin

qualityofmaterial.Fromthedata,wecanassurethatpresenceofProjectManagementSystemreallybringsignificanceinconstructioncompanyespeciallyinKajang.ThisisbecausemostofthecompanyareusingefficientsystemandtheresultcanbeseenwheremajorityofthempassedtheminimumQLASSICscoreof70%.Fromtheliteraturestudy,wecanreallypointoutthatimproperProjectManagementSystem(workmanship)leadtolowqualityconstructionproject.ItissafetosaythatmostofconstructioncompaniesinKajangareabidingtherulesandrequirementmadebygoverningbodiesinMalaysiabecausemostofthemareusingthecorrectProjectManagementSystem.TheopportunityforCivilEngineeringprofessiontobenefitsfromstrengthofProjectManagementSystemreshapingtheirtraditionalimagesintomoreinnovativeserviceswhichareexpectedtoplacedtheirpositionmoreconvincingandwidespreadinitssystem.InmakingProjectManagementSystemasanextensionofservicesinMalaysia,twokeyissuesneedtobeaddressedinordertoallowforexpansionaretogain



confidencefromtheparticipantsandsolvinganyissuesarisesregardingorsubjectedtoProjectManagementSystem.5.3Recommendation

5Itisrecommendedthatvoluntaryassociationsandauthoritiesinthe

governmentbodiesitselfshouldinitiatecomprehensiveandcontinuingprofessionalactivitiesandalsoprogrammes

5topromotegreaterawarenessandpracticeof

ProjectManagementSystem.SincethisstudyisonlydoneinKajang,awidespreadstudyacrossthecountrycanbeinitiatedsothatwecanfindthemostcommonaspectinpracticingProjectManagementSystem.ThisisbecausedifferentclimateandelevationareamayneeddifferentapproachofProjectManagementSystemtoensurethesuccessofthissystem.ThisexploratorystudyinformsthatProjectManagementSystemcanbedoneforthedevelopmentforfuturestudies.ExpertisedevelopmentinProjectManagementSystemisanongoingandtangibleprocess.REFERENCEHanifiBinici,

152007,March12andJune6,2005BingolKarliovaearthquakesandthedamagescausedbythematerialqualityandlowworkmanshipintherecentearthquakes,EngineeringFailureAnalysis14

34N.A.OthmanandM.A.OthumanMydin,2014PoorWorkmanshipinConstructionofLowCostHousing

10A.S.Ali&K.H.Wen2011BuildingDefects:PossibleSolutionForPoorConstructionWorkmanship,JournalOfBuildingPerformance

4DaiJ.,PaulM.G.,WilliamF.M.,.Constructioncraftworkersperceptionsofthefactorsaffectingtheirproductivity,JournalofConstructionEngineeringandManagement,2009,135(3):217226AhzaharN.,

4KarimN.A.,HassanS.H.,EmanJ.,Astudyofcontributionfactorstobuildingfailuresanddefectsinconstructionindustry,ProcediaEngineering,2011,20:249255.

10Kasun,N.H.,andJanaka,Y.r(2006)CarpentryworkersissuesandefficienciesrelatedtoconstructionproductiityincommercialconstructionprojectsinAlberta.CanadianJournalOfCivilEngineerign,33,10751089

16JorgeA.c,Richard.L.TandCarl.T.H(2005)WorkersskillandreceptivenesstooperateundertheTierIIconstructionmanagementstrategy,JournalOfConstructionEngineeringandManagement,

131(7),779807

23Kazaz.A,andBirgonul.M.T(2005)DeterminationofqualitylevelinmasshousingprojectinTUrker,JournalofConstructionEngineeringandManagement,131(2),195202

http://www.greenbuildingindex.org/FAQs3.htmlhttp://www.cidb.gov.my/(QLASSIC)APPENDICES



APPENDIXAQuestionnaire1)Howlongisyourexperienceinmanagingconstructionprojects?

8(A)12years(B)35years(C)610years(D)Morethan10years2)Howmanyprojectdoyou

doperyear?

26(A)12(B)24(C)57(D)

Morethan73)Howmanypercentofallprojectsencounteredperyearhasseriousproblems?

28(A)20%(B)40%(C)50%(D)70%4)

DoyourcompanyisusingProjectManagementSystem?(A)Yes(B)No5)WhatdoyouthinkhappenedifaconstructiondidntuseefficientProjectManagementSystem?(A)Projectdelayed(B)Costincrease(C)Wasteoffund(D)Allofabove6)DoyouthinkifweestablishedefficientProjectManagementSysteminconstruction,thequalityofworkwillincrease?(A)Yes(B)No7)Doesyourcompanyhaveadesignatedqualitycontrolinspector?(A)Yes(B)No8)Howoftendoesyourcompanymanuallycheckthequantityandqualityofconstructionmaterialspresentatthesite?

8(A)Everyday(B)Onceaweek(C)Onceamonth(D)

Onlywhenauditingistobedone9)Howdoesyourcompanystoretheconstructionmaterial?(A)Inenclosedcabin(B)Outintheopen(C)Underbasicshed(nowall)(D)UnderfinishedconstructionstructureCONCRETE:10)Hasyourcompanydocumentedqualitycontroltestingofconcretebatching?(A)Yes(B)No11)Howoftendidyourcompanyperformslumptestforconcretearrivedatsite?(A)Onlyfor1sttruckineverybatch(B)Everyevennumberedtruckinabatch(C)Everytruck(D)Oncefortheentireconstruction12)Howlongdoesyourcompanyusuallydoconcretecuring?(A)7days(B)10days(C)28days(D)morethanamonthBRICK:13)Doyourcompanyperformwaterabsorptiontesttobricksusedinconstruction?(A)Yes(B)No14)Whatistheregularityofyourcompanyinperformingcompressionandtensiletesttothebricks?(A)Onlyfor1sttruckineverybatch(B)Everyevennumberedtruckinabatch(C)Everytruck(D)Oncefortheentireconstruction15)Whatistheacceptedpercentageofcrushedbrickinyouropinion?

21(A)5%(B)10%(C)15%(D)20%16)Ifthepercentageof

crushedbrickinabatchistoomuch,howdoyoudealwithit?(A)Returntosupplieranddemandnewbatch(B)Dumpitaway(C)Combinecrushedbricktogetheranduseitasnewbrick(D)Justcontinueonusingit.ROOF:17)Whatisthelevelofexposuretoenvironmentforroofinstorage?(A)Little(B)Moderate(C)Severe(D)Verysevere18)Whatisthepercentageofcrushedroofduringtransportationtoconstructionsite?

43(A)5%(B)10%(C)15%(D)20%19)

Inyouropinion,whatisthelevelofworkabilityfortheroofingusedinyourcompanysprojects?(A)Easy(B)Moderate(C)Hard(D)Hardest20)Doyoumakesurethattheroofingmaterialusedislonglasting?(A)Yes(B)NoTIMBER:21)Doyouthinkthetimberthatyouuseintheconstructionhasbeenwellseasoned?

35(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree22)Do

youperformmoisturecontenttestforyourtimbersample?(A)Yes(B)No23)Howfrequentitisthatthetimbersarecheckedfordeformitieslikesplitandcracks?(A)Onceeveryoneton(B)Every5piecesoftimber(C)Everytimberisindividuallychecked(D)Oncefortheentireconstruction24)Howisyouropiniononthethoughtthatskilledworkersturnbadqualitymaterialintogoodqualitymaterial?

33(A)StronglyDisagree(B)Disagree(C)NotSure(D)Agree(E)StronglyAgree



25)Whatisthe

averagescoreQLASSICassessmentonyourcompanysprojectsforlastyear?

18(A)Below50%(B)50%59%(C)60%69%(D)70%79%(E)Morethan80%

APPENDIXBRawDataInTableFormQuestionNumberPercentage(%)ABCDE1101560152701510535256010490105151556569557802085602510960104010101000117015105121055305138515141510570158010551660305517503015518107055198010552090102100306010229010238015502401020601025010602010APPENDIXCCumulativeanswersofquestionnairePercentage%100QuestionnaireAnswers90959080807060504030201006015151070151055256010101515565520123QuestionNumber4567ABCDPercentage%120QuestionnaireAnswers1001008580606070657060A4040B25201010100151051020C551515105D0891011QuestionNumber121314Percentage%QuestionnaireAnswers90808080707060605050403030302010151010555551055055151617QuestionNumber1819ABCDPercentage%QuestionnaireAnswers10090909080706060504030201001000301080606010152020510101010000202122232425QuestionNumberAB

14CDE234567891011121314151617181920212223242526272829303132

33343536373839404142434445

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