tutor handbook 2019-2020 - read charlotte€¦ · helps tutor handbook helps tutor handbook for...

TutorHandbook

2019-2020

HELPSTutorHandbook

HELPSTutorHandbookforCampusrevised8.28.19

2

TableofContents

Topics Page

MessagefromReadCharlotteExecutiveDirector 3

KeyContactInformation 4

TutorRolesandResponsibilities 5

TipsforEngagingStudents 5

GeneralTutoringEthics 6

GuidelinesforWorkingwithStudents 7-8

Transportation 9

Attendance 9

HolidaysandScheduleConflictsbetweentheCollegeandCMSSchools9

AppropriateAttire10

ConfidentialityofContactInformationandUseofPhotography 11

SecurityandTrainingBeforeYouBegin 12

SampleTutorSchedule 13

JobDescriptions 14-17

StudentPrivacyandVolunteerConfidentialityReleaseForm 18

PhotoReleaseForm 19

HandbookSign-offForm 20

HELPSTutorHandbook


3

MESSAGEFROMTHEREADCHARLOTTEEXECUTIVEDIRECTOR

DearHELPSTutors,

WelcometotheReadCharlotte/HelpsEducationFundteam!Weappreciateyourtimeandinterestintheprogramandyourcommitmenttoimprovereadingfluencywith2ndand3rdgradersinCharlotte-MecklenburgSchools(CMS).Asyoumayknow,theneedsaregreatinourcommunityandthestakesarehigh.Readingisoneofthegreatestpredictorsofhighschoolgraduationandfuturesuccessinlife.Infact,96%ofstudentswhoreadongradelevelbytheendof3rdgradewillgraduatehighschoolontime.Nearly20,000studentsinthe59lowestperformingCMSelementaryschoolsneedadditionalreadingandmathsupport.Thesupplyofhighqualityreadingmentorsandtutorsinmathandreadingduringtheschoolyearislessthan4,000.That’swhereyouandyourcollegeteammatescomein–tohelpusdramaticallyincreasethenumberof2ndand3rdgradestudentsweareabletoreach.Youwillenjoyarichopportunitytogivebacktoyourcommunitybyimpactingthetrajectoryofchildren’slives,gainvaluableworkexperienceandnewskills…andearnmoney!Afterreviewing200studies,ReadCharlottefoundhigh-qualitystructuredtutoringasoneofthebestpracticesforimprovingastudent’sreadingskills.TheHelpingEarlyLiteracywithPracticeStrategies(HELPS)readingprogramisdesignedtostrengthenstudents’readingfluencyinorderforthemtobecomemoresuccessfulreaders.HELPSisanevidence-basedinterventionthatcanbeusedwithstudentsofallreading-abilitylevelsaslongastheyaredevelopmentallyreadytoimprovetheirreadingfluency.HELPSrequires15minutesperday,3daysperweekforastudent.ThroughapartnershipwithReadCharlotte,theHelpsEducationFundwilltrainandcontinuouslydeveloptutorstoimprovestudents’readingfluency.Withjustafewhourseachweek,youwillimpactthefutureof10-20students!BasedontheevidenceandresearchbehindtheHELPSprogram,boththestudentsweserveandthetutorsweengagewillbuildliteracyskillsinthelivesofyoungCharlotteans.So,wearegratefulthatyou’regoingtogivepartofeachweektohelp…andwe’reheretosupportyou.Thankyouforhelpingcreatealoveforreadingandsuccessinouryoungstudents!

Allthebest,

MunroRichardson

HELPSTutorHandbook


4

KeyContactInformation

SiteCoordinators:KristalBadgett-GreenwayPark,HuntingtowneFarms,[email protected],NationsFord,SteeleCreekjasmine@helpseducationfund.orgKatherineKitchen-AshleyPark,[email protected],MarieG.Davis,[email protected],[email protected]

------------------------------------------------------------------------------------------------------------------------------ShelleahJackson-TutorManager,HelpsEducationFundshelleah@helpseducationfund.org724-717-5167KimberlyPerkins-ProgramDirector,HelpsEducationFundkimberly@helpseducationfund.org703-338-2625CollegeHELPSWebsite:www.readcharlotte.org/collegeHELPS

HELPSTutorHandbook


5

TutorRoles&ResponsibilitiesSpecifictoHELPS

l Focusonstudentswhoneedreadingfluencyintervention-matchtheHELPScriteria

l Provideone-on-oneHELPStutoringsessionswithhighfidelity

--UsetheFlowChart,ScriptedDirections

--Recordrequiredinformationinthestudents’folders

l Encouragestudents’readinggrowthandsuccessbyusingmotivatingstatements!

TipsforEngagingStudentsEachdaywhenyougreetyourstudentitwillbringjoytoyourheart!Eachstudentissothankfulthatyouaretheretosupportthemandhelpthembecomeabetterreader.Useyourfirstfewminutestoaskyourstudentabouttheirday/weekbeforeyoubeginthereadingsession.Thereareoftenfuneventsattheschoolthatyoucanreferto(holidayevents,fieldtrips,etc.).Youmayalsousethistimetopumpthemupfortheirreadingsession.Studentsarenaturallycompetitiveandwanttoreadquickerandbettereachsession.

PleaseRemember:

l RELAXandHAVEFUN!l DONOTWORRYthatyouwillmakeamistake!(Infact,studentsloveitwhentheycatchtheir

tutorsmakingamistake!)

l BEPOSITIVEandALWAYSENCOURAGING!

Ifyourstudentisnotfocusingorishavinganissuewithstayingontask,recordthisinformationinhis/herHELPSfolderandcommunicatethistotheirteacherwhenthestudentreturnstoclass.Pleasealsoinformyousitecoordinator.Tutor&StudentPairingsYouwillreceiveinformationfromyoursitecoordinatorbeforethefirsttutoringsessionregardingthestudentsyouwillbepairedwitheachweek.YoursitecoordinatorandtheHelpsEducationFundTutorManagerwillbecommunicatingwithyouonaregularbasis.

HELPSTutorHandbook


6

GeneralTutoringEthicsl Myroleasatutoristoguidestudentsandbesupportive.l Iunderstandmyrelationshiptoeachstudentisprofessionalandnotpersonal.l Iwilldemonstratefaithineachstudent’slearningabilitiesunderstandingthatmyprimary

goalishelpingthemdevelopskillsneededtoreachcollegeandcareerreadyeducationaloutcomes.

l Iwillrespectandbesensitivetostudents’culturalbackgroundsandpersonalvaluesystems;

valuingdifferencesandrespectingstudents’personaldignity.l Iwillmaintainaccuraterecordsoftutoringsessionstofulfillexpectationsofhigh-quality

tutoring.l IwillkeepinformationaboutallstudentsIworkwithconfidential.l Iwillnothaveanswerstoeveryquestionasked.Therefore,Iwillseekassistanceinfinding

answerstothequestionsneededtosuccessfullytutoreachstudent.l IwillshareanyconcernsIhavewithmysitecoordinator,HelpsEducationFundTutor

Managerandthestudent’steacher(ifissueisrelatedtoastudent).l Iwillbeontimefortutoring.

HELPSTutorHandbook


7

GuidelinesforWorkingwithStudents

l TutorRoomSet-up

Youareexpectedtousetheassignedclassroomsyouaredirectedtoduringallsessions.Ifthereisaproblemortheneedtomakeachangearises,pleaseworkwithyoursitecoordinatortofindadifferentavailableclassroom.Youshouldneverbealonewithstudents.Ifyouareplacedinaclassroomwithnootheradultswhileperformingyourtutorsessions,classroomdoorsMUSTremainproppedopenatalltimes.

l PhysicalTouch

Weencourageyoutodevelopastrong1:1relationshipwiththestudentsyouaretutoring.Pleaseremainmindfulofyourphysicalproximitytoyourstudents.Weknowthatyoungstudentsnaturallywanttobehuggedandloved;however,weaskthatyousubstitute-invariousformsofaffirmationandencouragementlikehigh-fives,fistbumps,apatonthebackorasidetosidehug.Thisguidelineistoensurethesafetyofourstudentsandourtutors.

l GiftGiving

Inordertoensureequityamongallofourstudents,weaskthatyounotbringindividualgifts.Yourtimeisahugegift!Noexceptions,please!

l Food

Manystudentshavevariousfoodallergies,andourschoolshavehadtobecomeextremelycautiousaboutwhatisservedinthecafeteriaanddistributedinclass.Asaresult,weaskthatnofoodbegiventostudentsthroughtheHELPStutoringprogram.Thisguidelineistoensurethesafetyofourstudents.

l RefrainfromSmoking

Pleasedonotsmokejustbeforeenteringtheclassroom.Somestudentsareallergictosmoke,whichcanleadtorespiratoryissues.

HELPSTutorHandbook


8

l TalkingorTextingonCellPhone

Pleaserefrainfromtalkingortextingonyourcellphoneduringyourtutoringsession.Thestudentsareexcitedtoreceiveyourfullattention!

Ifyouuseyourcellphoneasatimerduringreadingsessions,pleaseplaceyourphoneinairplane

mode.

l Confidentiality

Anyinformationyoureceiveregardingthestudent’sacademicperformanceandotherpersonalinformationisconfidentialandmustnotbesharedwithanyoneotherthantheelementaryschoolSiteCoordinator,HelpsEducationFundTutorManagerortheirteacher.

l SuspectedStudentAbuse

AnytutorwhohasareasontobelievethatastudenthasbeensubjectedtoabuseorneglectisrequiredbylawtoreportittotheMecklenburgCountyDepartmentofSocialServices.Youareconsidereda“MandatoryReporter”inNorthCarolina.Ifyounoticeanyabuseorneglect,pleasecontactyoursitecoordinatorandyourstudent’steacherand/oraschooladministratorimmediately.

HELPSTutorHandbook


9

TransportationYouwillberequiredtocommutetoanearbyCharlotte-Mecklenburg(CMS)elementaryschoolbypersonalvehicle,carpoolorpublictransportation.1/2houroftraveltimewillbepaidforeachdaythatyoututor.(15minutestoandfromtheelementaryschool)

Attendance

DependabletutorattendanceisabsolutelycriticaltothesuccessoftheHELPStutorprogram,andmostimportant,tothesuccessofthestudentsweserve.

Ifyouareunabletoattendasession,youshouldimmediatelycontactyoursitecoordinatortoarrangeasubstitution.Themoreadvancenoticeyougivethesitecoordinator,thegreaterthechancestheywillbeabletofindasubstitutetotutoryourassignedstudent.

Ifyourstudentisnotinattendance,youwilllikelybepairedwithanotherstudentforthatday.

HolidaysandScheduleConflictsbetweentheCollegeandCMSSchools

Youarenotexpectedtoworkduringcollege-observedholidaysandbreaks.Pleasecommunicatethesedatestoyoursitecoordinatorinadvance,astheymaynothavereadyaccesstoyourcollege’sacademiccalendar.

YouwillnotworkduringCharlotte-MecklenburgSchools(CMS)observedholidays,breaksordayswhenCMSschoolsareclosed.Yoursitecoordinatorwillcommunicatethesedaystoyouinadvance.

Duringinclementweathersituations,weencourageyoutomonitorschoolclosingsanddelayedopeningswhicharecontinuouslydisplayedduringtelevisionprogramming.Ifyourschoolisclosedorhasadelayedopening,youdonotneedtoreporttoyourtutoringsite.

WewillalsofollowtheCMS2019-20AcademicCalendarshowninthelinkbelow.YoumayalsowishtodownloadtheCMSapponyoursmartphone.

https://4.files.edl.io/8d58/07/01/19/174315-b95c9b1e-a9c4-469b-a63e-d2efdeee9a44.pdf

HELPSTutorHandbook


10

AppropriateAttire

Whilewedonothavea“dresscode”,wedoexpectyoutodressappropriatelyfortheposition(i.e.avoid“dressingtodistract”).Ingeneral,ifyouareunsureaboutwearingsomething,don’twearit.Donotwearclothingthatpromotessex,drugs,badlanguage,violence,etc,asyouarearolemodelfortheelementaryschoolstudents.Pleasekeepinmindthatyouarerepresentingyourcollege,theHelpsEducationFundandReadCharlotte.

HELPSTutorHandbook


11

StudentandTutorContactInformation

l TheHelpsEducationFundandReadCharlottewillnotreleaseyourcontactinformationtothe studentorothers.

l Tutorsmaynotgivetheirpersonalcontactinformationtostudents,norshouldtheyaskfor thestudent'sinformation.

l Ifyouareinterestedininvolvementorcontactwithyourstudentsoutsideofyourrolewith HELPStutoring,pleasecontacttheschooladministrator.

l PhotographsofStudents

Permissionforphotographsofstudentsmustbeobtainedfromthestudent’sparents.Ifyouwouldlikeaphotographwithastudent,pleaseasktheHelpsEducationFundTutorManager,whowillneedtocontacttheschoolforpermission.Ifgrantedpermissiontotakeaphotographwithorofthestudent,pleasedonotusethestudent’snameoranyidentifyinginformation.

l PhotographsofTutors

Bysigningtheattachedphotoreleaseform,youacknowledgeandagreethatTheHelpsEducationFundandReadCharlottecanuseyourphotographandorvideoinourmarketingmaterialsandinthepublicdomain(socialmedia)inordertofurthertheworkoftheorganization.

HELPSTutorHandbook


12

Security&TrainingBeforeYouBegin

BackgroundChecks

YoumustcompletetheCMSbackgroundcheckprocessbeforevolunteeringintheschool.Ifyou’reanewvolunteerinCMS,checkoutthiswebsitepagetoregisterandsubmityourbackgroundcheckinformation.https://www.cmsvolunteers.com/volunteer.php?newflag=1

AllHELPStutorsandsitecoordinatorswillneedtoreceivetheCMSaccesslevelof“UnsupervisedAccessWithoutDriving.”

Ifyou’realreadyregisteredasavolunteer,youmustre-activateyouraccounteachyear.HELPSTraining

Youmustcompletethe3-hourHELPSProgramtrainingofferedbytheHelpsEducationFund.Trainingdates,timesandcampuslocationswillbesharedwithyouassoonastheyarescheduled.

OngoingCoachingYouwillreceiveongoingsupportfromtheHelpsEducationFundimplementationcoachesYouwillreceiveongoingsupportfromHelpsEducationFundimplementationcoachesthroughreal-timecoachingandtutorobservationsduringregulartutoringsessionswithstudents.ThepurposeoftheobservationsishelpyoubecomemorecomfortableasyougainproficiencyinimplementingtheHELPSProgram.ObservationandcoachingsessionsarealsoanopportunityforyoutoaskquestionsabouttheHELPSProgram,includinghowtobestimplementeachofthecorecomponentsoftheprogramandwhattodoifyourstudentisnotregularlymeetinghis/herreadinggoal.

HELPSTutorHandbook


13

SAMPLEDailyTutorSchedule

(3HoursPaid)

2hours-1:1TutorSessions

DeliverHELPSfluencyprogramtoassigned2ndand3rdgradestudents

Newtutorswillgenerallyworkwith2studentseachhour.Tutorswhogaingreaterproficiency(10tutorsessions+)willgenerallyworkwith3studentseachhour.

30minutespriorto1:1TutorSessions-TravelandPreparation

Traveltoelementaryschool

Office/SecuritySign-in

CollectHELPSmaterials,preparefortutorsessions,pickupfirststudentatclassroomandwalktoassignedtutorlocation

30minutesfollowing1:1TutorSessions-TutorAdministrationandTravel

Insureaccuracyandcompletenessoftutorsessionresultsandgraphs

ReturnHELPSmaterials,Office/SecuritySign-out

Travelfromelementaryschool

HELPSTutorHandbook


14

JobDescriptionsHELPSTutorJobPurpose: HELPStutorstransformstudent’slivesbyhelping2ndand3rdgradestudents becomefluentreaders.Learningtoreadisthemostimportantworkofstudents intheirearlyyearsinschool.Readingiscrucialforfullparticipationinciviclife andeconomicopportunity.Ifstudentscan’treadbytheendofthirdgrade,they loseconfidence,failinschoolandstruggleinlife.JobDuties: Dutiesincludetutoring2ndand3rdgradestudentsinone-on-onesessions utilizingtheHELPSfluencyinterventiontostrengthenstudents’fluencyand comprehensionskills.Qualifications: Previous tutor experience is not required. The scripted, evidence-based HELPS fluencytutoringprogramisespeciallywellsuitedfortutoringbycollegestudents.Tutorsreceive3hoursoftrainingtodelivertheHELPSintervention.TheHelpsEducationFundwillassistwithtrainingandon-goingimplementationsupportofcollegestudenttutorsintheHELPSintervention.AdditionalRequirements:

l Mustbecollegestudentswithfederalwork-studyintheirfinancialaid packageoraBonnerScholar.

l Complete3hourtrainingintheHELPSfluencyinterventionl PassaCMSbackgroundcheckl Attendinitialschoolorientationl Abletoworkatleast5hoursperweekovermultipledays.l Committoworkconsistenthoursforminimumofoneschoolyearl Attendalltutoringshiftswithassigned2ndgradeand3rdgradestudentsl ArrivetoallshiftsontimeandutilizeguidelinesprovidedbytheHelps

EducationFundTutorManageriftardinessoranemergencyoccursl NotifytheelementaryschoolSiteCoordinatorofconflictsassoonas

possiblel Attend100%ofreadingsessions,tutortrainingsessions,andHelps

EducationFundrelatedmeetings/events.Studentsdependonconsistency, thereisazerotolerancepolicyforskippingsessions.Communicate effectivelywiththeSiteCoordinatorandstaff,andschoolteachersand administrators

HELPSTutorHandbook


15

l Communicateschedulingneedsandavailabilityaccuratelybeforethe semesterbegins,andrelayanychangestoyourSite Coordinatorinatimelymanner.

l Beapositiverolemodelinsideandoutsideoftheclassroom,beprofessional inworkplacebehavior.

l Havefun!Kidslookuptoyouandyouwilllearnmoreaboutourcommunity throughtheireyes;thisistrulyareciprocalpartnership.

EvaluationProcess:

HELPStutorsreceivingtimely,on-goingperformancefeedbackfromsite coordinatorsandimplementationcoachestoinsureaccurateand consistentapplication(implementationfidelity)oftheHELPSintervention. MasteryofHELPStutoringconceptsenablestudentstoenjoymeaningful jobprogressionasheadtutors,sitecoordinatorsandimplementation coaches.Transportation: Studentswillberequiredtocommutetotheirassignedelementaryschoolby personalvehicle,carpoolorpublictransportation.1/2houroftraveltime willbepaidforeachdaythatastudenttutorstocovertransportationcosts. (15minutestoandfromtheelementaryschool)

HELPSTutorHandbook


16

SiteCoordinator

JobPurpose: Sitecoordinatorsarethe“airtrafficcontrollers”ofthetutorecosystem,ensuringhigh-qualitylogisticalimplementationoftutoringprogramsandapositivetutoringenvironmentforallstudentsandtutors.

JobDuties: SiteCoordinatorsarepresentattheirassignedelementaryschoolduring tutoringsessionsandareresponsibleforworkingwithschoolstaffto establishtutorschedulesandcollaborateonstudentassignments.Tasks include,butarenotlimitedto:

l BecomeanexpertintheHELPSfluencyinterventionprograml Serveasdirectpointofcontactforschoolstaffl Supportandcoordinatetutorsatschoolsitel Buildandmaintainscheduleofstudentsandtutorsincollaborationwith

schoolcontactsandtheHelpsEducationFundTutorManagerl Maintainaccuratedatarecordsfortutorattendanceandstudentprogress

(includingstudentdosageandabsences)l Maintainandrefreshtutoringmaterialsasneeded(binders,prizeboxes,

copies)l Managegeneraltutorcommunications;notifytutorsofupcomingclosings,

activities,andtestinginadvancel ReportvariousoperationalinformationtotheHelpsEducationFund

ProgramDirectorl PartnerwiththeHelpsEducationFundProgramDirectortoidentify

operationalstrengthsandtroubleshootchallenges,aidingtheeffortto establishastrong,scalableprogrammodel

l Attendimprovementcyclesessionsandimplementnecessarychangesl Providecoverageforabsenttutorsasneeded

Qualifications: Previousexperienceleadingteamsorworkgroupsdesired.

AdditionalRequirements:

l Must be college students with federal work-study in their financial aid packageorBonnerScholar.

l Abletoworkatleast10hoursperweekovermultipledays.Committowork consistenthoursforentireschoolyear.

l Arrive to all shifts on time and utilize guidelines provided by the Helps EducationFundProgramDirectoriftardinessoranemergencyoccurs

• Haveapassionfortutoringandbelievethateffectivereadinginstructioncan changethetrajectoryofastudent’slife

HELPSTutorHandbook


17

• Canworkindependentlyandcollaborativelyinateamenvironment• Attentiontodetailwithgreatorganizationalskills• Believeintheimportanceofdatacollectiontocontinuouslyimprove

implementationeffectivenessandtutoringoutcomes.• Agilitytoadjust“onthefly”,includingdeterminingbackupfortutorand/or

student’sabsencesorconflicts.

EvaluationProcess: Sitecoordinatorswillbeevaluatedbasedontheeffectivenessoftheir communication/collaborationwithschoolstaff;coachingandguidanceof tutorsattheschool;agilitytoadjusttutorschedules“onthefly”;and accuratecollectionandanalysisofkeydatatoimproveimplementation effectivenessandstudentoutcomes.Transportation: Studentswillberequiredtocommutetotheirassignedelementaryschoolby personalvehicle,carpoolorpublictransportation.1/2houroftraveltime willbepaidforeachdaythatastudenttutorstocovertransportationcosts. (15minutestoandfromtheelementaryschool)

HELPSTutorHandbook


18

StudentPrivacyandVolunteerConfidentialityReleaseForm

StudentsinCharlotteMecklenburgSchoolshavetherighttoexpectthatinformationaboutthemwillbekeptconfidentialbyallvolunteers.Additionally,theU.S.Congresshasaddressedtheprivacy-relatedconcernsofeducators,parentsandstudentsbyenactingtheFamilyEducationalRightsandPrivacyAct(knownmorecommonlyas“FERPA”orthe“BuckleyAmendment”).Amongotherprovisions,FERPAallowsthegovernmenttowithdrawfederalfundsfromanyeducationalinstitution,whichdisseminatesastudent’seducationrecordswithouthisorherparent’sconsent.

● Eachstudentwithwhomyouworkhastherighttoexpectthatnothingberepeatedtoanyoneconcerninghimorherotherthanauthorizedschooldepartmentemployees,asdesignatedbytheadministratorsatyourschool.Whendiscussingastudentwiththosewhoaredirectlyinvolvedinastudent’seducation,suchasateacher,principal,orguidancecounselor,youmayonlysharerelevantinformationtothestudent’seducationalgrowth,safety,orwell-being.

● Youmaynotuseconfidentialinformationforanyunauthorizedpurpose.

● Youmaynotshareinformationaboutastudentevenwithotherswhoareinterestedinthestudent’swelfare.Youmustreferallsuchquestionsaboutastudenttotheprincipal.

● Beforeyouspeak,alwaysrememberthatviolatingastudentconfidentialityisagainstthelaw!

Agreement

I,(printname)____________________________________________________,asavolunteerreadandunderstandtheaboveprivacyandconfidentialityrequirements.Iagreenevertodiscloseinformationaboutastudent’srecordstoanyoneotherthananauthorizedschooldepartmentemployee.Iwillreferallrequestsforsuchinformationfromthosenotdirectlyinvolvedinthestudent’seducationtotheschoolprincipal.Iwilluseconfidentialstudentinformationonlyforthepurposeauthorizedabovebytheprincipal.

__________________________ ________________

VolunteerSignature Date

HELPSTutorHandbook


19

PhotoReleaseForm

I, ,herebyauthorizeReadCharlotteandtheHelpsEducationFundtoreproduceandpublish,broadcast,orcopyrightmyphoto,video,and/oraudiotapeforinformationaland/orpromotionalpurpose.Iunderstandtheseimagesmaybeusedwithorwithoutidentificationofthesubjects.

I, ,herebywaivetherighttoinspectorapprovethefinishedproductorprintedmaterial.Nofurtherclaimwillbemadeandnorepresentationshavebeenmade.IhavereadtheabovereleaseagreementandIamfullyfamiliarwithitscontents.Signature PrintedName

Date

HELPSTutorHandbook


20

HELPSTutorHandbookSign-OffForm

I, ,confirmthatIhavereadthishandbookandagreetotheexpectationsoutlinedinthedocument.Signature

PrintedName

CollegeorUniversity

PartnerSchool

Date

tutor handbook 2019-2020 - read charlotte€¦ · helps tutor handbook helps tutor handbook for...

Documents