Tutorial Regarding “Online Appointment System” for visiting SPARK PMU (Thiruvananthapuram)

Employee visiting SPARK PMU office are required to book an online appointment before visiting

(As per the Circular No.60-2021-Fin Dated: 26-07-2021)

The Employee with minimum basic pay of 26500 (revised) or above and service category STATE

SUBORDINATE or above will only be eligible for booking appointments

DDO can book appointments only for the employees from their respective office, with one PEN only one

appointment can be made for particular time slot for the day

System generated message (SMS) and concerned government issued Identity card of the employee will be

verified at SPARK PMU.

Procedure for booking online appointments

Step 1) DDO login --- Administration

Appointment in SPARK PMU Appointment

request

Then click on “GO” button

Using this option the DDO can enter the eligible

employee PEN of their respective office (the

eligibility condition is stated above) Ref fig: 1

Fig: 1

Step 2) the details regarding the employee will be

listed i.e. Employee name, Designation, Mobile

number. Ref fig: 2

The mobile number updated in SPARK profile for

the entered PEN will be displayed.

Fig: 2

Page no: 01

In case if the employee is not eligible then an “error”

message will be shown

Step 3) After selecting the desired date from the

calendar, available booking time slots will be

displayed (as per availability for the day).

Ref fig: 3

Fig: 3

The desired time slot can be selected from the available slots. The reference mail id , tapal details can be entered along with the problem description

The mail id entered should the one which is used for communication in spark related to the issue.

A maximum of 4 working days will only be available for booking.

With a particular PEN, DDO can book only one time slot for a day.

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Step 4) After clicking on the SUBMIT button SMS

will be sent to the registered mobile number of

the employee confirming the online booking. Ref

fig: 4

Fig: 4

To cancel a booked appointment

DDO can cancel the booked appointment by

entering the PEN of the employee and clicking on

CANCEL APPOINTMENT option available (this

option will only be displayed for PEN who has an active

and unclaimed appointment in SPARK)

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New bookings with a PEN can only be done only if there are no active bookings

***END***

DDO must ensure that the issues for which the employee is visiting SPARK PMU must be related to their respective office. Issues related to other offices will not be entertained.

SPARK system generated SMS along with Government issues identity card will be verified at the time of visit .

Slot availability is subjected to live bookings; no bookings shall be reserved.

Unauthorised employees shall not be entertained to visit SPARK PMU at any conditions.

Authorised Employees visiting the SPARK PMU must report 10 minutes before actual booking time in order for verification..

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