twi newsletter - the expedition - sep 2014

THE EXPEDITIONTheodor Wille Intertrade | September 2014 Issue

THEODOR WILLE INTERTRADE │ SEPTEMBER 2014

ABOUT US

INTRODUCTION Welcome to the September 2014 issue of the Theodor Wille Intertrade (TWI)

newsletter, The Expedition, dedicated to providing you with information about our business and the services we provide to our customers. Published every quarter, this newsletter contains industry news throughout the Government, Military, and Energy sectors TWI supports. In addition, the newsletter highlights company success stories as well as articles covering information technology, compliance, and recent company events. We hope that this newsletter will provide you with a better understanding of who we are and the supply chain solutions we provide worldwide.

Founded in 1844, Theodor Wille Intertrade (TWI) provides premiere end-to-end supply chain solutions to Government & Industrial sector customers worldwide. With offices in the US, Germany, Switzerland, UAE, Turkey, Iraq, and Kazakhstan, we provide services and expertise across all segments of the supply chain, including logistics and distribution, procurement, program management, information technology, and customer service.

To learn more about TWI, please visit www.twipv.com.

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Patrick MalcorChief Executive Officer


COMPLIANCE AND CHANGE

It’s great to remind ourselves how far we have come, but at the same time it’s appropriate to consider the dynamic and stark rate of change we experience and its potential impact on our most important values and on our commitment to compliance. To remain vigilant and differentiated in our compliance program we rely on our established systems and processes that support continuous awareness, learning, and dialogue. New employee and supplier training, reporting and communications protocols, formal oversight & awareness – all form the backbone of a compliance culture that remains strong even during times of change.

With this in mind, I ask you to consider the importance of a structured approach to managing compliance. Take inventory of the tools and processes available to you, and ask your supervisor or peers if there is anything you need or do not understand. Take our training and systems seriously, and commit to understanding and facilitating the same for all employees that join our company.

When I look back over the past 10 years plus I have spent with TWI, it’s remarkable to me what we have accomplished together as a team and

how we all have developed in many different ways. Equally amazing is how much has changed during that growth & development. We’ve entered entirely new markets, brought in new employees and suppliers, and have stood up new operations in places we might not ever have expected.


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Mining World Central Asia is the largest mining exhibition in the region. This year’s event presented an ideal opportunity to network in the mining sector.

TABLE OF CONTENTS08 Iraq Copes with Security Issues

10 One of a Kind Solution

12 TWI Showcases Supply Chain Solutions on New Website

14 TWI Brings Together Suppliers and Customers at Annual Food Show

16 Mining World Central Asia

16 Association of the U.S. Army Annual Meeting & Exposition

17 TWI Attends KazBuild 2014

17 USACE Industry Day

19 CONTACT US

With over 50 suppliers and 200 customers in attendance, the event provided an ideal opportunity for suppliers and customers to sample and taste new food products.

TWI attends KazBuild to network and discuss trends and opportunities for the construction industry.

TWI participated in this year’s Association of the United States Army (AUSA) Annual Meeting & Exposition.

The event brings together industry leaders to discuss MED’s mission and discuss potential future acquisitions.

Throughout the growing issues in Iraq, Safar Oilfield Services has provided committed and unwavering support for its extensive customer base.

We now provide a growing list of customers with cross dock and local delivery services in the Frankfurt area.

The design of the new site offers a fresh new look and user-friendly navigation, updated with the latest information about our team and supply chain services


IRAQ COPES WITH SECURITY ISSUES

One specific market, oil and gas, saw a drastic number of drilling and exploration companies withdraw their personnel for precautionary purposes. Following the steady flow of key players leaving the local market, more and more drilling rigs and oilfields were experiencing a significant amount of downtime. Even companies that continued operations throughout the security issues experienced a decrease in production due to the lack of resources and quality equipment as the local supplier market was quickly fading. With increasing amounts of rig downtime, production schedules and costs were aggressively expanding. Throughout the growing issues in Iraq, Safar Oilfield Services has provided committed and unwavering support for its extensive customer base. With its 2,000 square meter warehouse fully stocked, Safar was able to safely and quickly deliver critical oilfield supplies and equipment to local drilling customers, ensuring they have one less thing to worry about. As a highlight of Safar’s support of the local market and community, in recent weeks the team in Erbil helped source and deliver critical water and food supplies to refugees near Erbil. Led by Safar personnel, hundreds of refugees were provided valuable resources in the most desperate of times. At Safar, we are proud to support our customers and community with the products and support that they need and deserve.

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In recent months the expanding security issues from ISIS have created tension throughout the region, bringing worldwide attention on

the country of Iraq. From the northern region of Kurdistan to within miles of Baghdad in Falluja, mounting security issues have caused thousands to flee for safety in addition to many businesses pulling their teams out to neighboring countries, such as UAE and Kuwait. As more businesses pulled out of Iraq, various markets throughout the country were seeing valuable resources and supplies cut, creating surmounting issues with production and cost.


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ONE OF A KIND SOLUTION

Initially, the load planning was done through a painstaking manual process based in Microsoft Excel that took up to 6 hours to complete each day. To address this issue, TWI commissioned the help of the IT team to develop a custom tailored Transportation Management System, at the same time to implement a system that would allow us to offer the local delivery service to other customers while decreasing the amount of time required loading plan. The decision was to utilize Microsoft Dynamic NAV 2013 R2 as the platform to implement this solution.

After three months of analysis, designing, and testing our TMS solution is up and running, able to receive incoming pallet information from customers via SFTP, allows for scanned receiving on the warehouse floor, and most importantly, automates the load planning process. As a lead project manager, it was important to work with the users to document the end to end process, analyze the business requirements, and then communicate the design and implementation to our developers. Then, together with the IT and Warehouse teams in Frankfurt, we tested and brained stormed on ways to further improve the system. The recommendation was to add a few more parameters into our system, where specific zip codes are assigned to specific truck types during the optimization calculation. This further improved the system while still giving the load planners control of the TMS’ optimization recommendation.

With this one of a kind technology implemented, we can now support a growing customer base with smart, tested, and trusted local delivery solutions. It further proves that bringing together greats minds from different departments of TWI helps create innovation that nurtures our competitive advantages in our industry.

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As has been discussed in previous newsletters, our office in Germany opened its doors to the commercial

market in February and gained immediate traction. We now provide a growing list of customers with cross dock and local delivery services in the Frankfurt area. On a typical day, TWI receives 240-300 pallets on 5-6 inbound trucks. Those pallets must be delivered the following morning to roughly 60 distinct destinations, which leaves our load planners with a limited amount of time to develop the most cost efficient trucking routes in enough time to source the trucks on the market .

The following map shows the recurring delivery points that TWI now services within roughly 150KM of Frankfurt. These destinations range from large grocery distribution centers to small restaurants and hotels & from the heart of downtown Frankfurt to the hills of the Taunus – an impressive coverage of the economic heart of Europe.


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TWI SHOWCASES SUPPLY CHAIN SOLUTIONS ON NEW WEBSITE

“Above all, TWI is dedicated to providing the highest quality of customer service and information,” said Patrick Malcor, CEO. “That commitment extends to our website. The new twipv.com offers visitors a streamlined, informative experience, allowing them to learn more about the supply chain management services TWI provides to a diverse mix of customers and markets worldwide.”

The design of the new site offers a fresh new look and user-friendly navigation, updated with the latest information about our team and supply chain services. The refreshed site showcases TWI’s service offering across multiple markets and provides a visually pleasing, yet functional interface that will allow existing and prospective customers to more easily understand who TWI is and what we do. Our commitment to providing client-focused services also takes center stage as the new site shares the company’s services and process so that prospective customers are able to navigate and find information that is important when learning more about supply chain management.

At TWI, we are committed to providing you with not only the right services but also the right information that will empower you to make the necessary decisions to develop your supply chain. Whether it’s information on our personnel, our robust Compliance and Ethics program, case studies, or company news, the new www.twipv.com provides you with the smart, tested, trusted solutions that TWI provides for challenging supply chains around the world.

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TWI is pleased to announce the launch of its new website, located at www.twipv.com. Developed with Altitude Marketing

and launched on 5 September, the new site offers a refreshed look and delivers valuable, easy-to-find information on supply chain and the tailored solutions TWI provides to a growing, diverse customer mix.


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TWI BRINGS TOGETHER SUPPLIERS AND CUSTOMERS AT ANNUAL FOOD SHOW

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The 2014 TWI Food Show was held 24-25 September at the Ramstein Air Base Officer’s Club in southwestern Germany. With over 50 suppliers and 200 customers in attendance, the event provided an ideal opportunity for suppliers and customers to sample and taste new food products. As new food samples were made accessible to customers, it offers customers the ability to collaborate with TWI and have new products requested and added to the Prime Vendor Catalog. In addition, suppliers and customers were provided time to network and discuss news and trends throughout the food distribution industry.

To cap off another successful food show, TWI hosted a supplier and customer appreciation dinner held at Pizzeria Ristorante Da Paolo Siedlerklause in Kaiserslautern. Attendees were treated to a delicious German-themed dinner while enjoying the sounds of a local Bavarian band. At TWI, we pride ourselves on offering our customers a unique level of personal service and responsiveness – a necessity in the challenging regions and supply chains in which we operate. By building collaborative relationships and leveraging deep industry knowledge, we are able to consistently offer innovative, insightful, and highly tailored solutions to our increasingly diversified government and commercial customer base.

As the first and longest overseas Subsistence Prime Vendor, TWI has provided customized, added-value

services to the Defense Logistics Agency (DLA) and its extensive customer base for more than 16 years. The foundation of this company-wide commitment to customer development and support is the Annual TWI Food Show. Through the support of Ramstein Air Base, TWI has been providing a key event to bring together both suppliers and customers for collaborative communication and networking..


ASSOCIATION OF THE U.S. ARMY ANNUAL MEETING & EXPOSITION

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TWI is happy to announce its participation in this year’s Association of the United States Army (AUSA) Annual Meeting &

Exposition. Held 13-15 October at the Walter E. Washington Convention Center in Washington, DC, the event gathers the top Department of Defense contractors to collaborate and network with US military agencies and customers. This year’s event expects to attract over 500 exhibitors and more than 25,000 attendees.

For more information on the supply chain services TWI provides for the US Government, please visit http://www.twipv.com/government-supply-chain-solutions/.

MINING WORLD CENTRAL ASIA

TWI and Safar participated in the recent Mining World Central Asia event in Almaty, Kazakhstan. Celebrating 20 years

since its establishment, the event was held 17-19 September at the Atakent IEC. Mining World Central Asia is the largest mining exhibition in the region. With more than 350 companies from

over 30 countries in attendance, this year’s event presented an ideal opportunity for TWI and Safar to network with key players and suppliers in the mining sector. With locations in Almaty, Aktau, and Aktobe, TWI and Safar are strategically located to provide tailored supply chain solutions to the Central Asian mining market.

For more information on this year’s event, please visit http://www.miningworld.kz/en/.


TWI ATTENDS KAZBUILD 2014

TWI recently attended the 2014 Kazakhstan International Exhibition for Construction & Interiors, Windows, Doors & Facades,

and Ceramics & Stone. Also known as KazBuild, the event was held from 2-5 September at the IEC Exhibition Center in Almaty.

The event attracted over 360 companies from nearly 30 countries to network and discuss trends

and opportunities for the construction industry in the Central Asia region. For more information on this year’s event, please visit www.kazbuild.kz/en.

To learn more about the smart, tested, trusted supply chain solutions TWI provides for the construction and infrastructure market, please visit http://www.twipv.com/construction-infrastructure-solutions/.

USACE INDUSTRY DAY

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In support of US Government customers and operations throughout the Middle East, TWI looks forward to attending the US Army

Corps of Engineers (USACE) Middle East District (MED) Industry Day. Held 16 October at Shenandoah University in Winchester, Virginia, the event brings together industry leaders to discuss MED’s mission, introduce its customers, and discuss potential future acquisitions. In addition, MED will discuss the four point relationship between USACE, the customer, the Architect-Engineer, and the construction contractor outlining challenges and some lessons learned for successful project delivery.

For more information on the event, please visit http://www.tam.usace.army.mil/Portals/77/docs/MEDIndustryDay-October2014-Amend3.pdf.


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For additional contact information please visit our website at www.twipv.com or contact TWI Communications at [email protected]

CONTACT US

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SMART, TESTED, TRUSTED SOLUTIONS FOR CHALLENGING SUPPLY CHAINS

twi newsletter - the expedition - sep 2014

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