twister - a.o. smith · 2020. 8. 26. · twister condensing stainless steel water heater twi...

TwisterCondensing Stainless SteelWater HeaterTWI 35-200/45-200

0313279 / R

2.3

3720

/ E

N

Installation, User and Service Manual

A.O. Smith Water Heaters

Unit B7-B8 Armstong Mall

Southwood Business Park

Farnborough Hampshire

GU14 ONR UK

T : 0870 267 6484

[email protected]

www.aosmith.co.uk

A.O. Smith Europe

De Run 5305

PO Box 70

5500 AB Veldhoven

The Netherlands

Data is subject to change.

Preface

CopyrightCopyright © 2018 A.O. Smith Water Products Company

All rights reserved.

Nothing from this publication may be copied, reproduced and/or published by means of printing, photocopying or by whatsoever means, without the prior written approval of A.O. Smith Water Products Company.

A.O. Smith Water Products Company reserves the right to modify specifications in this manual.

TrademarksBrand names in this manual are registered trademarks of their respective owners.

WarrantyRefer to the appendix Warranty (see 13.7) for the warranty provisions.

Liability

UserA.O. Smith accepts no liability when the water heater is not used correctly and requires the user to:• Read this manual carefully and obey the instructions.• Ask your installation engineer for advise about the use of the water heater.• Make sure that the service and maintenance activities are done by a qualified

engineer.• Store the manual, in good condition, near the water heater.

Installation engineerA.O. Smith accepts no liability when the water heater is not used correctly and requiresthe installation engineer to:• Read this manual carefully and obey the instructions.• Make sure that the entire water heater installation complies with the applicable

regulations (on page 4).• Make sure that the water heater is tested before the installation is taken into use.• Explain the correct use to the user.• Notify the user when service and maintenance activities are necessary.• Make sure that you hand over all applicable manuals.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 3

SupplierThe Twister water heater is designed in accordance with the applicable regulations. Thewater heater is delivered with the CE-marking and all necessary documentation to obeythese regulations. See the compliance section. (on page 4)

A.O. Smith accepts no liability for claims from third parties when:• The instructions for the correct installation of the water heater are not obeyed.• The instructions for the correct use of the water heater are not obeyed.• The water heater did not have maintenance on the correct maintenance interval.

For more information, refer to the General Terms of Sales. These are available on request,free of charge.

We believe that this manual provides you with accurate and complete descriptions of allrelevant components. If you, nonetheless find errors or inaccuracies in this manual, pleaseinform A.O. Smith. This helps us to further improve our documentation.

ComplianceTo safely produce domestic hot water, the design and construction of the Twister waterheaters is in accordance with:• the European Regulations 2016/426 on appliances burning gaseous fuels (GAR).• the European Standard for Gas–fired storage water heaters for the production of

domestic hot water (EN89).• The European ECO-Design Directive.• The European Energy Labeling Directive

Refer to the appendix Declaration of conformity.

RegulationsIt is law that all gas appliances are installed by competent persons, in accordance with TheGas Safety (Installation and Use) Regulations 1998. Failure to install appliancescorrectly could lead to prosecution. It is in your own interest, and that of safety, to ensurethat this law is complied with. The installation of the equipment MUST be in accordancewith the relevant requirements of the Gas Safety Regulations, Building Regulations,I.E.E. Regulations and the bylaws of the local water undertaking.

In addition, the installation should follow the relevant guidance offered in the followingdocuments. It is not practical to list all relevant information due to continuous changes butemphasis is placed on the following documents, as failure to comply with the guidancegiven will almost certainly result in an unsatisfactory installation:• British Standards (BS)• Institute of Gas Engineers and Managers (IGEM) Publications• CIBSE Guides• Clean Air Act• H.S.E Guidance

NoteManufacturer's notes must not be taken in any way as overriding statutory obligations.n

4

Contact informationIf you have any comments or questions, please contact:

A.O. Smith Water Products Company

Adress: PO Box 70

5500 AB Veldhoven

The Netherlands

Telephone: 0870 - AOSMITH (free)

0870 - 267 64 84

General:

E-mail:

Website:

+31 40 294 25 00

[email protected]

www.aosmith.co.uk

In the event of problems with your gas, electricity or water supply connections, contactyour (energy/water) supplier.

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About this manual

ScopeThis manual gives information about safe and correct use of the water heater and howinstallation, maintenance and service activities have to be done correctly. You must obeythe instructions in this manual.

CautionRead this manual carefully before you start the water heater. It can cause personal injuryand damage to the water heater when you do not read the manual and/or do not obeythe instructions.

The purpose of this manual is to:• describe the working principles and layout of the water heater• explain the safety devices• highlight possible hazards• describe the use of the water heater• describe the installation, service and maintenance of the water heater

This manual has two parts:• An User part that describes the correct usage of the water heater.• An Installation, Maintenance and Service part, that describes the correct installation

and maintenance procedures.

Target groupThe information in this manual applies to three target groups:• users• installation engineers• service and maintenance engineers

The User part is intended for the (end) users. The Installation, Maintenance and Servicepart is intended for the installation engineers and the service and maintenance engineers.

Notation conventionsThis manual uses the following text conventions:• Numbers between parentheses e.g. (1), refer to elements in a figure that are

described by the text.• Buttons are always shown between brackets, for example: [ACCEPT], [BACK].• Cross-references to sections, tables, figures etc. are underlined and written as (see

"..."). In the digital version, the cross-references function as hyperlinks that can beused to navigate through the manual by clicking on them. Example: Safety (see 2).

This manual contains the following text styles/symbols for situations that may endangerusers/engineers, cause damage to equipment or need special attention:

NoteA note gives more information on a topic.

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CautionObey the caution instructions to prevent damage of the water heater.

WarningObey the warning instructions to prevent danger of personal injury, and serious damageto the water heater.

Document identificationArticle number Language Version

0313279 UK 2.3

cw

8

Table of Contents

Preface........................................................................................3

Copyright.......................................................................... 3

Trademarks....................................................................... 3

Warranty...........................................................................3

Liability.............................................................................3

Compliance....................................................................... 4

Regulations....................................................................... 4

Contact information............................................................5

About this manual....................................................................... 7

Scope............................................................................... 7

Target group......................................................................7

Notation conventions.......................................................... 7

Document identification.......................................................8

User part.................................................................. 13

1 Introduction.............................................................................. 15

2 Safety........................................................................................17

3 Interface................................................................................... 19

3.1 Operator interface............................................................ 19

3.1.1 Control Switch..................................................................19

3.1.2 Display............................................................................19

3.1.3 Display buttons................................................................ 20

3.2 Status of the water heater................................................. 21

3.2.1 Operating modes..............................................................22

3.2.2 Error conditions................................................................22

4 Use............................................................................................23

4.1 Turn on the water heater................................................... 23

4.1.1 Switch to ON mode...........................................................23

4.1.2 Set the water temperature.................................................23

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4.2 Turn off the water heater...................................................24

4.2.1 Turn off for a short period..................................................24

4.2.2 Isolate from the mains...................................................... 24

4.2.3 Turn off for a long period................................................... 24

Installation, Maintenance and Service part.............. 25

5 Introduction.............................................................................. 27

5.1 About the water heater..................................................... 27

5.2 Working principle..............................................................27

6 Safety........................................................................................29

6.1 Safety instructions............................................................29

6.2 Instructions on the water heater.........................................30

6.3 Safety devices..................................................................31

6.4 Environmental aspects...................................................... 33

6.4.1 Recycling.........................................................................33

6.4.2 Disposal.......................................................................... 33

7 Water heater............................................................................. 35

7.1 Structure of the water heater............................................. 35

8 Installation............................................................................... 37

8.1 Packaging........................................................................37

8.2 Conditions....................................................................... 37

8.2.1 Ambient conditions........................................................... 37

8.2.2 Maximum floor load.......................................................... 37

8.2.3 Water composition............................................................38

8.2.4 Working clearances...........................................................38

8.3 Installation diagram..........................................................38

8.4 Water connections............................................................ 39

8.4.1 Cold water connection....................................................... 39

8.4.2 Hot water connection........................................................ 40

8.4.3 Circulation connection....................................................... 40

8.5 Condensate drain............................................................. 40

8.6 Gas connection.................................................................40

8.7 Venting system................................................................ 41

8.7.1 C13/C33 concentric systems.............................................. 43

8.7.2 C13/C33 parallel systems.................................................. 45

8.7.3 C43/C53/C63 systems.......................................................47

8.8 Electrical connections........................................................48

10

8.8.1 Preparation......................................................................48

8.8.2 Mains power.................................................................... 49

8.8.3 External ON mode switch (optional).................................... 49

8.8.4 Finalization...................................................................... 49

8.9 Commissioning.................................................................49

8.9.1 Filling..............................................................................49

8.9.2 Air pressure differential..................................................... 50

8.9.3 Gas supply pressure..........................................................50

8.9.4 CO2 value........................................................................51

8.9.5 Turn on the water heater................................................... 52

8.10 Decommisioning...............................................................52

8.10.1 Turn off the water heater...................................................53

8.10.2 Draining.......................................................................... 53

9 Conversion of gas type.............................................................. 55

10 Settings.....................................................................................57

10.1 Display............................................................................57

10.2 Temperatures...................................................................57

10.2.1 Temperatures...................................................................58

10.2.2 Hysteresis....................................................................... 58

10.3 Appliance Status...............................................................59

10.4 Display settings................................................................59

10.4.1 Set the display brightness..................................................59

10.4.2 Set the backlight delay......................................................60

10.4.3 Set the language.............................................................. 60

10.5 Appliance information........................................................61

10.5.1 Use external enable.......................................................... 61

10.5.2 Ignition attempts..............................................................61

10.6 Error history.................................................................... 62

10.7 Error occurrence...............................................................63

10.8 Restore default.................................................................63

10.9 Service menu...................................................................64

10.9.1 Set the service mode........................................................ 64

10.9.2 Set the fan speed............................................................. 65

11 Maintenance..............................................................................67

11.1 Performance check........................................................... 67

11.2 Preparation......................................................................68

11.3 Water-side maintenance.................................................... 68

11.3.1 Descale the tank.............................................................. 68

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11.3.2 Clean the condensate drain................................................68

11.4 Gas-side maintenance.......................................................69

11.4.1 Clean the burner.............................................................. 69

11.4.2 Assemble the burner.........................................................70

11.4.3 Clean the air inlet filter......................................................70

11.5 Finalization...................................................................... 71

12 Troubleshooting........................................................................ 73

12.1 Errors and warnings..........................................................73

12.1.1 General errors..................................................................73

12.1.2 Displayed errors............................................................... 75

12.1.3 Warnings.........................................................................79

13 Appendices................................................................................81

13.1 Technical details............................................................... 81

13.2 Dimensions......................................................................82

13.3 Gas details...................................................................... 84

13.4 Energy labeling................................................................ 85

13.5 Electrical wiring diagram....................................................86

13.6 Declaration of conformity...................................................87

13.7 Warranty......................................................................... 88

Index........................................................................................ 91

12

User part

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1 Introduction

The Twister water heater stores and heats water for sanitary purposes.

Cold water enters the bottom of the tank through the water inlet (1). The heated waterleaves the tank at the top through the hot water outlet (2). To operate the water heater,the display (3) and control switch (4) are used.

Fig. Twister water heater

3

4

2

1

1. Water inlet2. Water outlet3. Display4. Control switch

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16 User part

2 Safety

A.O. Smith cannot be held responsible for damages or injuries which can be lead back to:• Failure to follow the instructions provided in this manual.• Carelessness during use or maintenance of the water heater.

Every user must study the user part of this manual and must follow the instructions in thispart of the manual strictly. Do not change the sequence of the described actions. Thismanual must be available for the user and service engineer at all times.

WarningIf you smell gas:

• Shut off the mains gas supply valve!• Avoid causing sparks! Do not use any electrical equipment or

switch, i.e. no telephones, plugs or bells!• No naked flames! No smoking!• Open windows and doors!• Warn occupants and leave the building!• After leaving the building, alert the gas distribution company or

your installation engineer.

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CautionDo not store or use chemical substances in the room where the water heater is installedbecause of the risk of explosion and corrosion of the water heater. Some propellants,bleaching agents and degreasing agents etc. disperse of explosive vapors and/or causeaccelerated corrosion. If the water heater is used in a room where such substances arestored or used, the warranty will be void.

CautionInstallation, maintenance and service may only by carried out by a qualified engineer.

CautionThe water heater is not intended for use by persons (incl. children under the age of 16)with reduced physical, sensory or mental capacities, or who lack the necessaryexperience or knowledge. When the person responsible for their safety is supervising orhas explained how the water heater should be used, these persons can use the waterheater.

CautionThis water heater is not intended to be used by children under the age of 16. Alwayssupervise children, and make sure that they do not play with the water heater.

NoteRegular maintenance extends the service life of the water heater. To determine thecorrect service interval, the service and maintenance engineer must do a check on boththe water and gas side of the water heater three months after installation. Based on thischeck, the best service interval can be determined.

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18 User part

3 Interface

3.1 Operator interfaceThe operator interface consists of:• a control switch (see 3.1.1) on the front side of the water heater, between the doors.• a (touchscreen) display (see 3.1.2) to navigate through the menu and on which

settings, functions, values and errors can be viewed and entered.

The display is completely menu-driven and enables the user to change settings and toverify the status and history of the water heater.

3.1.1 Control SwitchWith the control switch you can turn the water heater on I or off 0.

WarningThe power of the water heater stays on when the control switch is set to 0.

3.1.2 DisplayThe display can show two different types of screens:• A home screen that shows texts and symbols to indicate the actual status of the

water heater.• A control screen where more information of the the water heater is shown and where

you can change settings.

Fig. Display - Home screen1. Title bar2. Status screen3. Status bar4. Control bar5. Settings screen

Fig. Display - Control screen

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3.1.2.1 Symbols on the displayThe symbols on the display give visual information about the status of the water heater.

Symbol Explanation

Water heating is disabled

End of water heating (stand-by)

Water temperature drops (during water heatingand when in stand-by)

Water temperature rises (during water heating andwhen in stand-by)

There is a heat demand

(Pre- and post-) purge

Air pressure switch is closed

A flame is detected

Gas control valve is open

Spark plug is activated / enabled

Error

Warning

3.1.3 Display buttonsWith the buttons on the display, the menu of the water heater can be accessed.

Button Function

[MENU] Go to menu

[BACK] One step back in menuChanged settings will not be saved

[ACCEPT] Save changed settings

[ ] Value up

[ ] Value down

[>] Enter the submenu

20 User part

Button Function

[ ] Scroll up / Raise

[ ] Scroll down / Lower

3.2 Status of the water heaterDuring operation, the display shows the status of the water heater.

Fig. Display

MENU

Tank Temperature

Operating Setpoint

Status: Stand-by

60°C

60°C

The following status texts can appear on the display:

Status text Explanation

Stand-by The water heater is not heating because there isno heat demand.

OFF Stand-by (water temperature drops). The controlswitch is set to 0.

Pre-Purge The ventilator ventilates the combustion chamber.

Spark plug activated The spark plug starts to spark.

Gas valve on The gas valve is open.

Flame verification A flame is detected.

Inter-Purge After ignition has failed and before a new attempt,the combustion chamber is ventilated.

Heating The water heater is heating up water.

Post-Purge The combustion chamber is ventilated after aheating cycle.

Error The controller has detected an error.

Error - Water heatingdisabled

The heating cycle is stopped because the controllerhas detected an error

Error - Post-Purge An error is detected and the combustion chamberis ventilated.

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Status text Explanation

Heat demand There is a heat demand.

External switch The external switch is active.

3.2.1 Operating modesThe Twister has 3 operating modes:• OFF mode (see 3.2.1.1)• ON mode (see 3.2.1.2)• External ON mode (EXT mode) (see 3.2.1.3)

3.2.1.1 OFF modeIn the OFF mode the water heater is de-activated. The control switch is set in theposition 0.

3.2.1.2 ON modeIn the ON mode the water heater responds to the heat demand. The control switch is setin the position I.

3.2.1.3 External ON modeIn the external ON mode, the water heater will respond to a heat demand when the relayswitch is closed. Use the menu to enable the external ON mode switch (see 10.5.1).

3.2.2 Error conditionsIf there is an error, the display shows the status text Error including the exclamationmark.

Fig. Error status

MENU

Tank Temperature

Operating Setpoint

Status: Error

35°C

60°C

NoteWhen the display shows an error, try to reset the water heater.Contact your service and maintenance engineer or supplier when the water heater doesnot restart or when the display shows the error again.

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22 User part

4 Use

4.1 Turn on the water heater

4.1.1 Switch to ON modeTo start the water heater:1. Make sure the water heater connects to the mains power supply.2. Set the control switch on the front of the water heater (see 1) to I.

NoteIt is possible that the water heater starts immediately when you turn on the waterheater.

NoteIf necessary, set the water temperature (see 4.1.2).

4.1.2 Set the water temperatureTo change the temperature setpoint:1. Press [Menu] to access the main menu.

BACK

Appliance Status >

>Appliance Information

Error (none)

>Error Occurrence

Restore Default

Error History >

>

Temperatures

Display Settings

>

>

2. Open the Temperatures submenu.

35°C

BACK

Operating Setpoint

Hysteresis

Tank Temperature

65°C >

5°C >

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3. Open the Operating Setpoint control screen.

60°C

MIN

40°C

MAX

85°C

Setpoint

BACKACCEPT

4. Change the water temperature setpoint:a) Use [+] to increase the setpoint.b) Use [-] to decrease the setpoint.

5. Press [ACCEPT] to confirm the value or press [BACK] to return to the previousscreen.

4.2 Turn off the water heater

4.2.1 Turn off for a short periodTo turn off the water heater for less than 2 months, set the control switch on the front ofthe water heater (see 1) to 0.

WarningThe power of the water heater stays on when the control switch is set to 0.

NoteIf the water heater is in OFF mode for more than 2 months and no water is drained, airbubbles may be formed in the water heater. This can lead to air in the water pipes.

4.2.2 Isolate from the mainsTo isolate the water heater from the mains:1. Set the control switch to 0.2. Disconnect the water heater from the mains by turning the isolator.

4.2.3 Turn off for a long periodWhen the water heater needs to be turned off for more than 2 months, contact yourservice and maintenance engineer to decommission the water heater.

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24 User part

Installation, Maintenance and Servicepart

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26 User part

5 Introduction

5.1 About the water heaterThe Twister water heater is intended for heating water for sanitary purposes.

The Twister is a condensing gas–fired storage water heater with a fan in the air intake. Theflue gasses transfer their heat to the water through an efficient heat exchanger. The waterheater has a concentric venting connector and can function as an open or as a room-sealed water heater.

5.2 Working principleCold water enters the bottom of the tank through the water inlet (1). A heat exchanger (2)transfers the heat from the flue gasses to the water and the hot water leaves the tankthrough the water outlet (3) at the top of the tank. The tank of the water heater has to becompletely filled during operation. The tank at least must remain under mains watersupply pressure at any time. Fresh cold water is immediately added when hot water isdrawn from the water heater. A temperature sensor measures the water temperature.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 27

Fig. Twister water heater

2

3

1

1. Water inlet2. Heat exchanger3. Water outlet

When the temperature is too low, the water heater starts a operating cycle:1. The controller detects a "heat demand".2. The fan starts pre-purging.3. The air proving switch closes when the air pressure differential is sufficient.4. The spark plug is activated.5. The gas control valve opens and the gas/air mixture is ignited.6. The water heater heats the water in the tank.7. When the water temperature reaches the setpoint, the heat demand ends and the

controller stops the operating cycle.8. The fan starts post-purging.

The operating cycle starts again when a new heat demand is detected.

28 Installation, Maintenance and Service part

6 Safety

6.1 Safety instructionsFor safety instructions on the use of the water heater, refer to Safety (see 2) in the Userpart of this manual.

WarningInstallation, maintenance and service must be carried out by a qualified engineer incompliance with the general and local regulations imposed by the gas, water and powersupply companies and the fire brigade. The appliance may only be installed in a roomthat complies with the requirements stated in national and local ventilation regulations(on page 4).

WarningLeave the water heater electrically isolated until you are ready to commission it.

CautionThe water heater may only be manoeuvred in an upright position. After unpacking, makesure that the water heater is not damaged.

CautionUse of an incorrect roof or wall-mounted flue terminal can cause the water heater tomalfunction.

CautionDuring installation, obey the instructions delivered with the sets of air supply componentsand the flue gas discharge components. Make sure that the venting system does notexceed the maximum number of 45º and 90º bends and the maximum pipe length.

CautionMake sure that the diameter of the gas supply pipe is large enough to supply sufficientcapacity to the water heater.

CautionMake sure that the condensate drain is connected to the waste water discharge using anopen connection.

CautionFill the water heater completely before use. Dry firing will damage the water heater.

CautionAfter installation, maintenance or service, you must always check that the appliance isgas tight and make sure that the gas supply pressure, the CO2 value and the air pressuredifferential are correct.If the gas supply pressure is not correct, contact your mains gas supply company. Do notuse the water heater.

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CautionTo prevent that you damage the components of the water heater, make sure that it iscompletely stopped operation before you isolate the water heater from the mains (see4.2.2). Wait 1 minute after you switch the water heater to OFF mode.

NoteAny leakage from the tank and/or connections can cause damage to the immediateenvironment or floors below the level of the boiler room. Install the water heater above awaste water drain or in a suitable metal leak tray.The leak tray must have an appropriate waste water drain and must be at least 5 cmdeep with a length and width of at least 5 cm larger than the water heater.

6.2 Instructions on the water heaterThe water heater has some safety instructions on its cover:• The text "Read the installation instructions before installing the appliance".• The text "Read the user instructions before putting the appliance into operation".

Also the packaging has some safety instructions:• The text "Read the installation instructions before installing the appliance".• The text "Read the user instructions before putting the appliance into operation".• The text "The appliance may only be installed in a room that meets the required

ventilation regulations".• Some safety pictograms:

CE approved

this way up

fragile

keep dry

2 maximum stacking height is 2

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6.3 Safety devices

Fig. Safety devices1. Temperature sensor2. Air proving switch3. Gas control valve4. Flame probe

Safety devices of the water heater:Temperaturesensor (1)

The water heater controls the water temperatureusing a temperature sensor:

- T > 90 ºC (blocking error), max.temperature.

- T > 95 ºC (lock out error), for safety.

Gas control valve (2) The gas control valve controls the gas supply tothe burner.

Air proving switch (3) The air proving switch checks the air pressuredifferential during post- and pre-purging. Thisguarantees that there is sufficient air supply.

Flame probe (4) The flame probe detects if there is a flame.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 31

Safety devices of the installation:Inlet security group An inlet security group has a stop valve, a non

return valve and a pressure relief valve. The inletsecurity group prevents excessive pressure in thetank and back flow of expansion water into the coldwater main supply.

Pressure-reducing valve The pressure-reducing valve reduces the watermains pressure, if necessary.

T&P valve(Temperature and pressure relief valve) (1)

The T&P valve (97°C and 10 bar) prevents excessive pressure and temperature in the tank.

1 - All water heaters have a T&P valve connection. A.O. Smith recommends to use a WRAS approved T&P valve.


6.4 Environmental aspects

6.4.1 Recycling

The packaging material is environmentally friendly, recyclable and relatively easy todiscard.

6.4.2 Disposal

Old end-of-life appliances contain materials that need to be recycled. When you discarddevices at the end of their service life, you must obey local legislation related to wastedisposal.

Never discard your old device together with regular waste. Put the device into a municipalwaste collection depot for electrical and electronic equipment. If necessary, ask yoursupplier or your service and maintenance engineer for advice.

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7 Water heater

7.1 Structure of the water heaterThe water heater has the following main components:

Controller (9) The controller monitors and manages all internalprocesses of the water heater for a safeoperation.

Display (2) To control the water heater and to verify thestatus, the touchscreen display has severalbuttons to operate the water heater. Refer toOperator interface (see 3.1).

Tank (3) The water is stored and heated up in the tank.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 35

Fig. Components water heater

1. Temperature sensor2. Display3. Tank4. Heat exchanger5. Combustion chamber6. Condensate drain7. Drain valve8. Burner

9. Controller10. Spark plug11. Gas control valve12. Venturi13. Fan14. Flame probe


8 Installation

WarningThe installation must be done by a qualified person, in compliance with general and localapplicable regulations (on page 4).

CautionThe water heater may not be used in rooms where chemical substances are stored orused because of the risk of explosion and corrosion of the water heater. Somepropellants, bleaching agents and degreasing agents etc. disperse of explosive vaporsand/or cause accelerated corrosion. If the water heater is used in a room where suchsubstances are stored or used, the warranty will be void.

For more safety instructions, refer to Safety instructions (see 6.1).

8.1 PackagingA.O. Smith recommends to unpack the water heater at or near its intended location.Remove the packaging material carefully to prevent damage to the water heater.

8.2 ConditionsThe water heater is suitable for room-sealed and for open combustion. For these types ofcombustion, you must comply with the local applicable directives and ventilationregulations.

8.2.1 Ambient conditionsThe installation site must be frost-free. If necessary, adjust the installation site to keep itfrost-free.

Make sure that the ambient conditions are correct to prevent malfunction of the electronicsin the water heater.

Air humidity and ambient temperature

Air humidity Max. 93% RH at + 25 ºC

Ambient temperature Functionality: 0 < T < 40 ºC

8.2.2 Maximum floor loadRefer to the building construction engineer and the general specifications in the appendices(see 13) to make sure that the maximum floor load is sufficient for the weight of the waterheater.

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8.2.3 Water compositionThe water must comply with the regulations for drinking water for human consumption.

Water composition

Water hardness < 2.05 mmol/l:

- German hardness < 11.5° dH

- French hardness < 12.5° fH

- English hardness < 14.3° e

- CaCO3 < 205 ppm

Chlorides < 200 ppm

Acidity (pH value) 6.5 - 8.0

NoteWater quality may adversely affect the efficiency, performance and lifetime of the waterheater, refer to Warranty (on page 3). If water specifications differ from the specificationsin the table a water treatment specialist should be consulted.

8.2.4 Working clearancesMake sure that there is sufficient clearance to access the water heater:• 100 cm in front of the water heater (AA).• 50 cm at the left and right side of the water heater (BB).

Fig. Working clearances

AA

BB

IMD-1350 R0

8.3 Installation diagramNoteThis manual only discusses unvented installations.

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Fig. Installation diagram

IMD-1352 R0

T

13

B12

A45

C

1

15

16

4

5

6

4

14 1414

11

3

D

9

1. Pressure reducingvalve(mandatory if themains water pressureis too high)

3. T&P valve (optional)4. Stop valve

(recommended)5. Non-return valve6. Circulation pump

(optional)9. Drain valve10. Manual gas valve11. Service stop valve12. Temperature gauge

(optional)13. Condensate drain14. Draw-off point15. Expansion valve16. Expansion vessel

A. Cold water supplyB. Hot water outletC. Circulation pipeD. Gas supply

NoteUse this installation diagram when you:

- install the water connections (see 8.4)

- install the condensate drain (see 8.5)

- install the gas connection (see 8.6)

- fill the water heater (see 8.9.1)

- drain the water heater (see 8.10.2)

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8.4 Water connections

8.4.1 Cold water connectionInstall the cold water connection:1. Install an approved stop valve (4), as required by the applicable regulations (on page

4).2. Install an approved pressure reducing valve (1) to prevent that the pressure in the

cold water supply pipe exceeds the maximum working pressure of the tank, 8 bar.Refer to the Technical details.

3. Install a non-return valve (5).4. Install an expansion valve (15).5. Connect the overflow connection of the expansion valve, to an open waste water

pipe.6. Install an expansion vessel (16).

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 39

8.4.2 Hot water connection

NoteInsulate long hot water pipes to prevent unnecessary energy loss.

Install the hot water connection:1. Install a stop valve (11) in the hot water outlet pipe for service reasons.2. If applicable, install a temperature gauge (12).3. Install a WRAS approved T&P valve (3).

8.4.3 Circulation connectionInstall a circulation pump when an immediate flow of hot water at draw-off points isrequired. This improves comfort and reduces water wastage.

NoteUse the cold water inlet as a connection of the circulation pipe on the water heater.

NoteMake sure that the pump has the correct capacity for the length and resistance of thecirculation system.

Install a circulation pump:1. Install a circulation pump (6).2. Install a non-return valve (5) after the circulation pump to make sure that the

direction of circulation is guaranteed.3. Install a stop valve (4) before the circulation pump.4. Install a stop valve (4) after the non-return valve.5. Connect the circulation pipe.

8.5 Condensate drainCautionWhen the condensate drain is not connected to the waste water discharge by an openconnection, this can cause faults.

CautionDo not change the condensate drain or cause any blockage in the condensate drain.

Install the condensate drain:1. Install a drain pipe to the condense drain (13) for condensate drainage.2. Make sure that the slope of the drain pipe is 5 mm/m.3. Connect the drain pipe through an open connection to the waste water discharge.

NoteAlways make sure that the condensate drain is filled with water after maintenanceactivities and before you turn on the water heater. The condensate drain must be filledwith condensate/water at all times. This will prevent that the flue gasses go through thecondensate drain and will ensure that the water heater functions correctly.

8.6 Gas connectionCautionMake sure that the gas supply pipe has the correct diameter and length to supplysufficient capacity to the water heater.

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CautionMake sure that the gas supply pipe is clean. Contamination in the pipe can cause damageto the gas control valve, during operation.

CautionInstall the manual gas valve on a spot accessible for the user.

Install the gas connection:1. Install the manual gas valve (10) in the gas supply pipe.2. Make sure that the gas pipe is clean before use. If necessary, remove the

contamination from the pipe.3. Close the manual gas valve.4. Install the gas supply pipe to the gas control valve.5. Make sure that there are no gas leaks.

8.7 Venting systemThere are several alternatives for installation of the air inlet and flue gas outlet:

Installationtype

Version Description

B23 Open Air for combustion is drawn from installation roomand flue gas outlet via a horizontal wall or verticalroof terminal.

C13 Closed Concentric and/or parallel venting system, withhorizontal air inlet and flue gas outlet, in samepressure zone.

C33 Closed Concentric and/or parallel venting system, withvertical air inlet and flue gas outlet, in samepressure zone.

C43 Closed Water heaters on common air inlet and flue gasoutlet (concentric and/or parallel) in a multiplefloor building.

C53 Closed Separate air inlet and flue gas outlet terminaltypes mixed. Air inlet and flue gas outlettermination may be in different pressure zone.

C63 Closed Water heaters supplied without venting materials.These water heaters must be installed incompliance with local regulations. The water heateris intended to be connected to a separatelyapproved and marketed venting system.

This manual does not discus installation type B23. When you need a B23 system, contactA.O. Smith for more information.

CautionAlways make sure that the venting system is mounted into an area suitable for thecorrect type of installation.

CautionThe use of a different wall or roof terminal can result in incorrect functioning of the waterheater. Use the part number from the table to order a terminal set from your supplier orthe manufacturer.

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0313279_TWISTER II_UKUK_V2.3, 07-09-2020 41

Fig. Venting systems

IMD-1353 R0

C43

C13 C53

B23 C33


8.7.1 C13/C33 concentric systemsUse a wall terminal set or a roof terminal set to install a C13 or a C33 concentric ventingsystem.

Description ConcentricVenting material

Venting materialPP

Venting materialAlu

Manufacture venting material Muelink & Grol Muelink & Grol

Construction Concentric Concentric

Material flue gas outlet PP - Temp. Class T120 Thick walledaluminum

Material air inlet Thin walled galvanizedsteel

Thin walled galvanizedsteel

Diameter flue gas outlet 80 +0,6/-0,6 mm 80 +0,3/-0,7 mm

Diameter air inlet 124 +0,5/-1 mm(Dn 125)

124 +0,5/-1 mm(Dn 125)

Description parts A.O. Smith Partnumber

A.O. Smith Partnumber

Wall terminal setA wall terminal (1), a 500 mm

concentric pipe and a 90° bend

0310759 0302515

Wall terminal 0310757 0302516

Roof terminal setA roof terminal (2), a 1000 mm

concentric pipe and a roof plate

0310755 0305042

Roof terminal 0310753 0304983

Concentric pipe 250 mm 0310740 -

Concentric pipe 500 mm 0310741 0302510

Concentric pipe 1000 mm 0310742 0311448

Concentric pipe 1500 mm - 0311449

Concentric pipe 2000 mm 0310743 -

Concentric pipe telescopic (3) 0310744 -

Concentric pipe to cut 0310745 -

Concentric bend 45° 0310734 0302514

Concentric bend 90° 0310735 0302513

1 - supplied with wall flange and clamping ring2 - supplied with clamping ring3 - use this part to connect the air inlet and flue gas outlet to the water heater

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 43

Fig. Example concentric venting system

CautionDuring installation, obey the instructions delivered with the sets of air supply componentsand the flue gas discharge components. Make sure that the venting system does notexceed the maximum number of 45º and 90º bends and the maximum pipe length.

CautionUse a run-off of 50 mm per meter towards the water heater.

Refer to the table for the correct pipe dimensions of the C13 and C33 concentric systems.

Description Unit TWI 35–200TWI 45–200

Diameter flue discharge/air inlet

mm/mm 80/125

Maximum length m 20

Maximum number of 45º and90º bends

- 5

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8.7.2 C13/C33 parallel systemsUse a wall terminal set or a roof terminal set to install a C13 or a C33 parallel ventingsystem.

Description Parallel Ventingmaterial

Venting materialPP

Venting materialAlu


Construction Parallel Parallel

Material flue gas outlet PP - Temp. Class T120 Thick walledaluminumMaterial air inlet

Diameter flue gas outlet 80 +0,6/-0,6 mm 80 +0,3/-0,7 mmDiameter air inlet

Description parts A.O. Smith Partnumber

A.O. Smith Partnumber

Wall terminal setA wall terminal (1), an adapter, a

500 mm parallel pipe and a 90° bend

0310730 -

Wall terminal 0310708 0305016

Roof terminal setA roof terminal (2), an adapter, a

1000 mm parallel pipe and a roof

plate

0310712 -

Roof terminal 0310728 0305041

Adapter box concentric toparallel - terminal side

- 0307177

Adapter box concentric toparallel - water heater side

0312209 0312209

Parallel pipe 250 mm 0310718 -

Parallel pipe 500 mm 0310719 0307179

Parallel pipe 1000 mm 0310720 0307180

Parallel pipe 1500 mm - 0307181

Parallel pipe 2000 mm 0310721 -

Parallel pipe telescopic (3) 0310722 -

Parallel bend 45° 0310701 0307182

Parallel bend 90° 0310702 0307183

1 - supplied with wall flange and clamping ring2 - supplied with clamping ring3 - use this part to connect the air inlet and flue gas outlet to the water heater

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 45

Fig. Example parallel venting system

Refer to the table for the correct pipe dimensions of the C13 or a C33 parallel ventingsystems.

Description Unit TWI 35–200TWI 45–200

Diameter flue discharge/air inlet

mm/mm 2 x 80

Maximum length air inlet m 50

Maximum length flue gas outlet m 50

Lequivalent 45°-bend m 1,1

Lequivalent 90°-bend m 3,9

CautionAlways make sure the installation is in compliance with the requirements stated in thistable.

CautionUse a special adapter box to convert the concentric connection on the water heater to aparallel connection. This adapter box converts the 80/125 mm to two times 80 mm. Thisadapter (0312209) can be ordered at your supplier or wholesaler. The use of a differentadapter box may cause the water heater to malfunction.

Calculate the maximum length of the air inlet and the flue gas outlet seperately:1. Sum the lengths of the different pipe sections without bends. Ignore the length of

the adaptor box.2. Sum the lengths of the bends. Ignore the bend in the adapter box:

- Sum Lequivalent for each 45° bend.- Sum Lequivalent for each 90° bend.

3. Sum the lengths of the pipe sections and the lengths of the bends to calculate theoverall length of the air inlet and the flue gas outlet.

4. Adjust the length of the air inlet and/or the flue gas outlet when the overall lengthexceeds the maximum length as stated in the table.

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8.7.3 C43/C53/C63 systemsThe length of the air inlet and flue gas outlet is the same for C43, C53 and C63 systems asfor C13 and C33 systems:• Refer to C13/C33 concentric systems (see 8.7.1) for the maximum pipe lengths of

concentric systems.• Refer to C13/C33 parallel systems (see 8.7.2) for the maximum pipe lengths of

parallel systems and non-concentric systems.

NoteOnly use a C43 venting system when the common duct is a natural draught chimney. Thecommon duct is part of the building, not a part of the system.

NoteIn a C53 venting system the flue gas terminal must be CE approved and must comply tothe EN 1856-1 requirements.

NoteConnect a C63 venting system to a separately approved and marketed system for thesupply of combustion air and discharge of flue gasses.The flue gas terminal must comply to the EN 1856-1 requirements. The maximumallowable recirculation rate is 10% under wind conditions.

Contact A.O. Smith for more information and/or part numbers of the C43, C53 and C63venting systems.

Concentric systemsRefer to the table for the correct pipe dimensions of the C43, C53 and C63 concentricsystems.

Description Venting materialPP

Venting materialAlu


Construction Concentric Concentric

Material flue gas outlet PP - Temp. Class T120 Thick walled aluminum

Material air inlet Thin walled galvanizedsteel

Thin walled galvanizedsteel

Diameter flue gas outlet 80 +0,6/-0,6 mm 80 +0,3/-0,7 mm

Diameter air inlet 124 +0,5/-1 mm(Dn 125)

124 +0,5/-1 mm(Dn 125)

Refer to C13/C33 concentric systems (see 8.7.1) for the A.O. Smith part numbers. Thesame parts can be used for the C43, C53 and C63 concentric systems.

Parallel and non-concentric systemsRefer to the table for the correct pipe dimensions of the C43, C53 and C63 parallelsystems.

Description Venting materialPP

Venting materialAlu


Construction Parallel Parallel

Material flue gas outlet PP - Temp. Class T120 Thick walled aluminum

Material air inlet

Diameter flue gas outlet 80 +0,6/-0,6 mm 80 +0,3/-0,7 mmDiameter air inlet

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0313279_TWISTER II_UKUK_V2.3, 07-09-2020 47

Refer to C13/C33 parallel systems (see 8.7.2) for the A.O. Smith part numbers. The sameparts can be used for the C43, C53 and C63 parallel systems.

Use the "adapter box concentric to parallel - water heater side" (part number 0312209) forC63 parallel systems.

8.8 Electrical connectionsWarningLeave the water heater electrically isolated until you are ready to commission it.

8.8.1 PreparationRemove the cover of the water heater to make the electrical section and the terminal blockvisible:1. Use a screw driver to remove the screws at the right side cover (1).2. Hinge the cover towards the front.3. Take the cover from the water heater.

Fig. Remove the covers

The mains power and optional electrical connections have to be connected to the terminalblock of the controller, refer to Structure of the water heater (see 7.1).

Fig. Terminal block

2

3

1

1. Grommet2. Electrical connection3. Connection external ON

mode switch

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8.8.2 Mains power

NoteThe water heater is supplied without a power cable and isolator.Use a power cable with cores of at least 3 x 0,75 mm2 and a double-pole isolator with acontact gap of at least 3 mm.

Connect the water heater to the mains power supply:1. Pull the power cable through the grommet.2. Connect the mains neutral core to N, the mains live core to L and the mains earth

core to A.3. Connect the power cable to the double pole isolator.

NoteThe length of the mains earth core, that is connected to the electrical connection, mustbe longer than the core of the mains neutral and live.

8.8.3 External ON mode switch (optional)Install an external ON mode switch:1. Pull the cables through the grommet.2. Connect the cables to the two left connections on J17. (see 13.5)3. Set the appropriate settings in the interface (see 10.5.1).

8.8.4 FinalizationWhen all connections are made, install the cover on the water heater:1. Place the cover on the water heater.2. Use a screw driver to tighten the screws at the front of the cover.

8.9 CommissioningTo commission the water heater:1. Fill the water heater (see 8.9.1)2. Check the air pressure differential (see 8.9.2)3. Check the gas supply pressure (see 8.9.3)4. Check the CO2 value (see 8.9.4)5. Turn on the water heater (see 8.9.5)

8.9.1 FillingRefer to the installation diagram when you fill the water heater:1. Open the stop valve (11) in the hot water supply pipe.2. If applicable, open the stop valves (4) of the circulation pipe (C).3. Make sure that the drain valve (9) is closed.4. Open the nearest hot water draw-off point (14).5. Open the stop valve (4) of the cold water supply pipe (A). Cold water flows into the

water heater.6. Fill the water heater until a full water jet flows from the nearest draw-off point. The

water heater is completely full.7. Open all draw-off points to bleed the entire installation of air.

The water heater is now under water supply pressure.8. Make sure that no water comes out of the expansion valve (15) or the T&P valve (3).

If water comes out:- Examine if the water supply pressure is greater than the specified value in the

Technical details. If necessary, install a pressure reducing valve (1).- Examine if the expansion valve in the protected cold supply set-up is installed

correctly and is not defect. If necessary, replace the expansion valve.

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0313279_TWISTER II_UKUK_V2.3, 07-09-2020 49

8.9.2 Air pressure differentialCheck the air pressure differential across the air pressure switch:1. Disconnect hose H of the air proving switch and connect this side of the hose to the

+ of the pressure gauge.2. Disconnect hose L of the air pressure switch and connect this side of the hose to the

- of the pressure gauge.3. Turn on the water heater (see 4.1).4. Read the pressure value from the pressure gauge while the water heater is pre-

purging.5. Compare the measured value to the value from the table (see 13.1).

NoteWhen the air pressure differential is not correct, refer to Displayed errors (see12.1.2), error LDS with code XAC–XXXX.

6. Set the control switch on the front of the water heater to 0 to turn off the waterheater.

7. Disconnect the pressure gauge.8. Reconnect the hoses of the air proving switch and the gas valve.

Fig. Air pressure differential

H

L

8.9.3 Gas supply pressureCheck the gas supply pressure:1. Loosen the sealing screw (2) of the test nipple by a few turns.

NoteDo not completely loosen the sealing screw, it can be difficult to retighten it.

2. Open the gas supply to vent the gas pipes through the test nipple.3. Connect a pressure gauge to the test nipple as soon as you smell gas.4. Turn on the water heater (see 4.1).5. If necessary, create a heat demand:

- Use a hot water draw-off point to tap water, or- Raise the setpoint of the water temperature, refer to Set the water

temperature.6. Wait about 1 minute.

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7. Use the pressure gauge to read the supply pressure and compare it with the valuefrom the appendix Gas details (see 13.3).

NoteConsult the mains gas supply company if the supply pressure is not correct. Takethe water heater out of service until the supply pressure is correct, refer to sectionDecommissioning (see 8.10).

8. Set the control switch on the front of the water heater to 0 to turn off the waterheater (see 4.2).

9. Shut off the gas supply.10. Disconnect the pressure gauge.11. Tighten the sealing screw in the test nipple.

Fig. Gas supply pressure

34

1

2

1. Adjuster screw2. Sealing screw3. Gas control valve4. Gas supply pipe

8.9.4 CO2 value

Check the CO2 value:

1. Open the gas supply.2. Remove the cap (1) from the test nipple (2) of the flue gas outlet pipe.3. Place the measurement probe of the CO2 meter in the test nipple of the flue gas

outlet pipe.4. Turn on the water heater (see 4.1).5. If necessary, create a heat demand:

- Use a hot water draw-off point to tap water, or- Raise the setpoint of the water temperature, refer to Set the water

temperature.

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0313279_TWISTER II_UKUK_V2.3, 07-09-2020 51

6. Wait until the measured value on the CO2 meter remains stable for some time. Thiscan take several minutes.

7. Compare the full load measured value to the value from the appendix Gas details(see 13.3).The CO2 value at full load must be within ±1.0 vol% of the CO2 value stated in thetable.

CautionWhen the CO2 value is not correct, refer to General errors (see 12.1.1),CO2 value (at full load) is not correct.Do not use the water heater when the CO2 value is not correct and thisis not caused by the restrictor, venturi, venting system or gas category:

• Switch off the appliance.• Turn off the gas supply.• Put the cover back on the water heater.• Contact your supplier.

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8. If necessary, use a hex driver to adjust the adjuster screw until the CO2 value iscorrect.a) Turn the screw anticlockwise for a higher CO2 value.b) Turn the screw clockwise for a lower CO2 value.

9. If applicable, set the temperature value back to the original value.10. Set the control switch on the front of the water heater to 0 to turn off the water

heater.11. Remove the measurement probe of the CO2 meter from the test nipple and place the

cap (1) back on the nipple (2).12. Shut off the gas supply.

Fig. CO2 value

2 1

1. Cap2. Test nipple

8.9.5 Turn on the water heaterRefer to the procedure in the user part to Turn on the water heater (see 4.1).

8.10 DecommisioningTo decommission the water heater:1. Turn off the water heater (see 8.10.1)2. Drain the water heater (see 8.10.2)


8.10.1 Turn off the water heaterRefer to the procedure in the user part to Turn off the water heater (see 4.2) and isolatethe water heater from the mains power supply.

8.10.2 DrainingRefer to the installation diagram when you drain the water heater:1. Close the manual gas valve (10).2. If applicable, close the service stop valve (11) in the hot water pipe.3. Close the stop valve (10).4. Open the drain valve (9).5. Aerate the entire installation of air until the water heater is completely drained.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 53

9 Conversion of gas type

CautionConversion of the water heater may only be carried out by a qualified person.

Use a special conversion kit to converse the water heater when:• The water heater has to operate on a different family of gases (liquid petroleum gas

or natural gas).• The water heater has to operate on a gas category other than that for which the

water heater has been configured at the factory.

You can order the conversion kit you need from the supplier of your water heater. Theconversion kit contains all the parts needed to do the conversion and a description of howto do the conversion.

The following conversions are possible:• Conversion from natural gas to LPG.• Conversion from LPG to natural gas.• Conversion from natural gas to natural gas.

CautionAfter the conversion, make sure that the water heater is gas-tight. Make sure that thesupply pressure, the gas control valve pressure, the CO2 value and the switchingpressure have the correct value.

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10 Settings

10.1 DisplayThe display is completely menu-driven and enables the user to change settings and toverify the status and history of the water heater.

For more information about how to use the display, refer to Operator interface (see 3).

On the display, press [MENU] to enter the main menu.

Fig. Main menu

BACK

Appliance Status >

>Appliance Information

Error (none)

>Error Occurrence

Restore Default

Error History >

>

Temperatures

Display Settings

>

>

The main menu consists of 8 submenus. Use the scroll bar on the right side to scrollthrough the menu.

Press on a line with a [>] to open that specific submenu. Press [BACK] to return to theprevious screen.

10.2 TemperaturesThe Temperatures submenu shows the temperature setpoint, the set hysteresis and theactual water temperature in the water heater.

Fig. Temperature submenu

35°C

BACK

Operating Setpoint

Hysteresis

Tank Temperature

65°C >

5°C >

Press on a line with a [>] to set the operating setpoint or to set the hysteresis. Press[BACK] to return to the previous screen.

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 57

10.2.1 TemperaturesTo change the temperature operating setpoint:1. From the Temperatures submenu open the Operating Setpoint control screen.

60°C

MIN

40°C

MAX

85°C

Setpoint

BACKACCEPT

2. Change the water temperature setpoint:a) Use [+] to increase the setpoint.b) Use [-] to decrease the setpoint.


10.2.2 HysteresisThe water heater does not start immediately when the water temperature is below thetemperature setpoint. To prevent that the water heater switches on and off too often,there is a margin; the hysteresis.

The standard setting for the hysteresis is 5 °C. The operating cycle starts when the watertemperature drops to 5 °C below the SETPOINT and ends when the water reaches theSETPOINT.

To change the hysteresis:1. From the Temperatures submenu open the Hysteresis control screen.

5°C

MIN

2°C

MAX

10°C

Hysteresis

BACKACCEPT

2. Change the setting:a) Use [+] to increase the hysteresis.b) Use [-] to decrease the hysteresis.



10.3 Appliance StatusThe Appliance Status submenu shows detailed information on several parts of theappliance.

Fig. Appliance status submenu

0rpm

0rpm

BACK

Status:

Max Temperature Contact

Air Proving Switch

Water Heating Disabled

Disabled

Disabled

Igniter on

Gas Valve on

Flame Detected

No

No

No

Target Blower RPM

Blower RPM

10.4 Display settingsThe Display Settings submenu shows the settings for the display brightness, thebacklight delay and the language.

Fig. Display settings submenu

Press on a line with a [>] to change the settings.

10.4.1 Set the display brightnessTo change the display brightness:1. From the Display Settings submenu open the Brightness control screen.

4

MIN

0

MAX

10

Brightness

BACKACCEPT

2. Change the setting:a) Use [+] to increase the brightness.b) Use [-] to decrease the brightness.


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10.4.2 Set the backlight delayTo change the backlight delay:1. From the Display Settings submenu open the Backlight Delay control screen.

30s

MIN

30s

MAX

240s (Aan)

Backlight Delay

BACKACCEPT

2. Change the setting:a) Use [+] to increase the time that the backlight is on.b) Use [-] to decrease the time that the backlight is on.

NoteWhen the backlight delay is set to 240 s (maximum value), the backlight willbe continuously on.


10.4.3 Set the languageTo change the language:1. From the Display Settings submenu open the Language control screen.

English (GB)

MIN

French (FR)

MAX

English (EN)

Language

BACKACCEPT

2. Use [+] and [-] to change the language setting.3. Press [ACCEPT] to confirm the value or press [BACK] to return to the previous

screen.

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10.5 Appliance informationFrom the main menu, you can open the Appliance Information submenu. TheAppliance Information submenu shows information about the operating history of thewater heater.

Fig. Display - Appliance Information

Use the Appliance Information submenu to activate or deactivate the external ON modeswitch and to set the ignition attempts.

10.5.1 Use external enableTo change the status of the external ON mode switch:1. From the Appliance Information submenu open the Use External Enable control

screen.

No

MIN

No

MAX

Yes

Use External Enable

BACKACCEPT

2. Change the setting:a) Use [+] to activate the external ON mode switch.b) Use [-] to deactivate the external ON mode switch.


10.5.2 Ignition attemptsTo set the number of ignition attempts before the water heater shows an error:1. From the Appliance Information submenu open the Ignition Attempts control

screen.

3 tries

MIN

3 tries

MAX

1 try

Ignition Attemps

BACKACCEPT

0313279_TWISTER II_UKUK_V2.3, 07-09-2020 61

2. Change the setting:a) Use [+] to increase the number of attempts.b) Use [-] to decrease the number of attempts.


10.6 Error historyFrom the main menu, you can open the Error History submenu. The Error Historysubmenu shows the 9 most recent errors of the water heater and the point of time ofthese errors. Press [>] to open the information about that specific error.

Fig. Display - Error History

10Day 10Hr 36Min ago >

Blower Error (AC) >5:


Blower Error (AC) >


Blower Error (AC) >

Blower Error (AC) >


BACK

1:

2:

Blower Error (AC) >


3:

4:

Fig. Display error information

BACK

Air Proving Switch Error4Day 11Hr 12Min ago

Error Code: 1AC-1200

Press [BACK] to return to the previous screen.


10.7 Error occurrenceFrom the main menu, you can open the Error Occurrence submenu. The ErrorOccurrence submenu shows the amount of occurred errors of the water heater.

Fig. Display - Error Occurrence

CCB-communication

Flame Detection Error

Bottom Temperature Sensor

CCB-hardware

High-Limit Thermostat

0

0Model Error

0

0

0

0

0

0

BACK

Ignition Error

Air Proving Switch

0

0

Top Temperature Sensor

Power Supply Error

Press [BACK] to return to the previous screen.

10.8 Restore defaultFrom the main menu, you can open the Restore Default submenu. On the RestoreDefault submenu you can restore the settings to the factory default settings.

Fig. Display - Restore default

Yes No

the system to the factory

Restore Defaults

Are you sure you want to restore

defaults?

Press [Yes] to confirm or [No] to return to the previous screen.

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10.9 Service menuThe service menu is used to activate the service mode. This service mode can, forexample, be used to set the CO2-value at full and at partial load or to check the airpressure differential.

Use the "invisible" button on the home screen. Press this button for 10 seconds and theservice menu will be visible.

Fig. Location invisible service menu button

MENU

Tank Temperature

Operating Setpoint

Status: Water Heating Disabled

35°C

60°C

Fig. Service menu screen

MAX >

Service Mode

Blower RPM

No >

Service Menu

BACK

The service menu consists of two submenus. Use the scroll bar on the right side to scrollthrough the menu. Press on a line with a [>] to open the specific submenu. Press [BACK]to return to the previous screen.

In order to stop the Service Mode, the setting of the Service Mode, must be set to No.

10.9.1 Set the service modeTo change the service mode:1. From the Service Menu submenu open the Service Mode control screen.

No

MIN

No

MAX

Yes

Service Mode

BACKACCEPT

2. Use [+] and [-] to change the service mode setting.3. Press [ACCEPT] to confirm the value or press [BACK] to return to the previous

screen.

The fan will be activated and starts according to the setting of the blower RPM (full loadwhen MAX and Partial Load when MIN)


10.9.2 Set the fan speedTo change the fan speed:1. From the Service Menu submenu open the Blower RPM control screen.

Max

MIN

MIN

MAX

MAX

Blower RPM

BACKACCEPT

2. Use [+] and [-] to change the blower RPM setting.3. Press [ACCEPT] to confirm the value or press [BACK] to return to the previous

screen.

The fan will now operate according to the new setting.

NoteThe fan will reduce speed when going from Full Load (MAX) to Partial Load (MIN) and willgain speed when going from Partial Load (MIN) to Full Load (MAX).n

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11 Maintenance

The water heater needs maintenance at least once a year. The maintenance interval isdetermined by the water quality, the average burning time each day and the set watertemperature.

To determine the correct interval, A.O. Smith recommends to do a system check on boththe water and the gas side, three months after installation.

NoteDo maintenance to maintain an effective and efficient transfer of heat to the water. Thissignificantly increases the service life of the water heater.

NoteWhen needed, spare parts can be ordered. To be sure that you receive the correct spareparts, look at the data plate for the full serial number, the water heater model, and theused gas category. Use this information when you order the spare parts.

Do the following maintenance activities:• Performance check (see 11.1)• Water side maintenance (see 11.3)• Gas side maintenance (see 11.4)• Finalization.

NoteFor maintenance purposes, a special gasket and mounting set can be ordered at yoursupplier. This kit contains the necessary gaskets, bolts and washers. Look at the dataplate for the correct ordering information.

11.1 Performance checkCheck if the performance of all components is correct:1. Make sure that the water heater operates the operating cycle correctly.2. If applicable, make sure that the T&P valve operates correctly.

Open the T&P valve pressure relief and make sure that water spurt out.

WarningHot water can come out of the T&P valve.

3. Make sure the pressure relief connection of the inlet security group operatescorrectly.Open this pressure relief and make sure that water spurt out.

4. Remove the covers from the water heater, refer to Installation.5. Make sure that the condensate drain operates correctly.

If necessary, remove any contamination.6. Make sure that there are no leaks in the venting system.7. Make sure the air pressure differential is correct, refer to Air pressure differential.8. Make sure the gas supply pressure is correct, refer to Gas supply pressure (see

8.9.3).9. Make sure the CO2 value is correct, refer to CO2 value (see 8.9.4).

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11.2 PreparationIsolate the water heater from the mains before you start maintenance tasks.

11.3 Water-side maintenanceTo do water side maintenance:• Descale the tank (see 11.3.1)• Clean the condensate drain (see 11.3.2)

11.3.1 Descale the tank

NoteHard water may cause the formation of limescale, which will reduce the operatingefficiency and may cause early product failure. Failure of the water heater due tolimescale or other deposits would not be classed as manufacturing defect and as suchwould not be covered under the terms of the warranty (on page 3).

If necessary, use a descaling agent to remove the scale and contamination from the tank.Contact A.O. Smith for advice on what descaling agent to use.

11.3.2 Clean the condensate drainTo clean the condensate drain:1. Place a tray or towels under the condensate drain to collect water leakage.2. Remove the condense trap at the bottom of the condensate drain.3. Empty the condense trap and clean it with water.4. Make sure that there are no blockages in the condense trap.5. Make sure that there are no blockages in the condensate drain.6. Make sure that there are no blockages in the drain pipe.7. Make sure that the slope of the drain pipe is correct; 5 mm/m.8. Install the condense trap onto the condensate drain.

Fig. Condensate drain

1

1. Condense trap

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11.4 Gas-side maintenanceDo gas side maintenance when the water heater does not operate correctly, the airpressure differential is not correct and/or the CO2 value is not correct.

To do gas side maintenance:• Clean the burner (see 11.4.1)• Clean the combustion chamber

11.4.1 Clean the burner

CautionBe careful, the burner can be hot

CautionAlways replace the seal after removal of the burner

NoteMind the ground cable!

Remove the burner:1. Close the gas control valve, refer to Installation diagram (see 8.3).2. Disconnect the hoses (4, 5) from the air inlet pipe.3. Remove the secure pin (3) to disconnect the air supply pipe.4. Pull the air supply pipe (1) out of the water heater.5. Loosen the 4 screws and disconnect the gas supply pipe (7).6. Disconnect the hose (8) from the gas control valve (9).7. Loosen the three bolts (7) to disconnect the gas control valve (9).8. Take the gas control valve out of the water heater.

9. Loosen the four nuts to disconnect the fan (10) and the burner (11).

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10. Take the fan and burner out of the combustion chamber.11. Remove the flame rod (12). Do a visual check on the flame rod.12. Remove the spark plug (13). Do a visual check on the spark plug.

Use compressed air to remove all contamination from the outside to the inside of theburner.

11.4.2 Assemble the burnerAssemble the burner again when the burner is cleaned.

NoteBefore reassembly replace the gasket, bolts and washers. You can order a special gasketand mounting set at your supplier. Look at the data plate for the correct orderinginformation.

Refer to the figures in Clean the burner (see 11.4.1) to assemble the burner:1. Install the spark plug and the flame rod onto the combustion chamber.2. Install the burner and fan with four nuts onto the combustion chamber.3. Install the gas control valve.4. Connect the hose to the gas control valve.5. Connect the gas supply pipe to the gas control valve.6. Install the air inlet filter.7. Install the air supply pipe.8. Place the secure pin.9. Connect the hoses to the air inlet pipe.10. Open the gas control valve, refer to Installation diagram (see 8.3).

11.4.3 Clean the air inlet filterClean the air inlet filter:1. Remove the secure pin (3) to disconnect the air supply pipe (1).

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2. Pull the air supply pipe out of the water heater.3. Remove the filter (4) out of the rubber socket (2).4. Use a vacuum cleaner to clean the filter.5. Replace the filter in the rubber socket.6. Install the air supply pipe back onto the water heater.7. Place the secure pin.

CautionThe filter must be placed back into the rubber socket at all times. When the filter is notplaced in the rubber socket it can cause the water heater to malfunction.

NoteMake sure that the gas supply pressure is correct, refer to gas supply pressure (see8.9.3).

Fig. Air inlet filter

11.5 FinalizationWhen all maintenance activities are done, place the cover back on the water heater:1. Place the cover on the water heater.2. Use a screw driver to tighten the screws at the front of the cover.

After that:1. Fill the water heater (see 8.9.1).2. Make sure the air pressure differential is correct, refer to Air pressure differential.3. Make sure the gas supply pressure is correct, refer to Gas supply pressure (see

8.9.3).4. Make sure the CO2 value is correct, refer to CO2 value (see 8.9.4).5. Turn on the water heater (see 4.1).

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12 Troubleshooting

12.1 Errors and warningsThe water heater can have three different kinds of errors:• General errors (see 12.1.1), which are not displayed• Displayed errors (see 12.1.2), which are divided in two different groups:

- Lock out errors: when the cause is removed, you can reset the error to resumeoperation. The code is displayed continuously and the exclamation mark blinks.

- Blocking errors: when the cause is removed, the error resets automatically toresume operation. The code is displayed continuously and the exclamationmark blinks.

• Displayed warnings (see 12.1.3)

NoteIt is possible to view the error history of the water heater, refer to Error history (see10.6).

12.1.1 General errors

NoteFor the coding of the connections, refer to the Electrical wiring diagram.

Indication Cause Measure

Gas smell There is a gas leak - Close the mains gas valve at once.

- Do not operate any switches.

- Avoid open flames.

- Ventilate the boiler room.

- Immediately contact your installationengineer or your local gas company.

The display is off There is no supply voltage. Make sure that:

- the isolator is in ON position.

- there is power on the isolator.

- there is power to the electricalconnector block.

The measured voltage must be230 VAC (-15%, +10%).

Defective fuse(s) Replace the fuse(s).

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Water leakage There is a leakage from a threadedwater connection.

Tighten the threaded connection.

There is a condensate leakage Make sure that the condensation waterdischarge is working properly.

If necessary, correct the water discharge.

There is a leakage from another nearbywater heater or pipe segment.

Trace the leakage.

There is a leakage from the water heatertank.

Contact the supplier of your water heater.

Explosive ignition The gas supply pressure is incorrect. Check the gas supply pressure, refer to Gassupply pressure (see 8.9.3).

The CO2 value is incorrect. Check the CO2 value, refer to CO2 value(see 8.9.4).

The burner is contaminated. Clean the burner, refer to Gas-sidemaintenance (see 11.4).

There is an air leakage between theventuri and the air connector.

Make sure that:

- the air connector is not damaged.If necessary, replace the air connector.

- the air connector is correctlyconnected to the venturi.If necessary, tighten the clamp.

The air inlet filter is contaminated. Clean the air inlet filter (see 11.4.3).

Insufficient or no hotwater

The water heater is off. Turn on the water heater (see 4.1).

There is no supply voltage. Make sure that:

the control switch is set to I.

the isolator is in ON position.

there is power on the isolator.

there is power to the electrical connectorblock.

The measured voltage must be230 VAC (-15%, +10%).

The hot water supply is used up. Reduce the hot water consumption. Waituntil the water heater heats up.

The controller is in the OFF mode. Set the controller in the ON mode.

The setpoint is set too low. Set the setpoint to a higher value.

The external ON mode switch is notenabled.

Set the "External use Enabled" to Yes. (see10.5.1)



CO2 value is not correct The unit is not set for the correct gastype

- Make sure that the gas typecorresponds with the information onthe rating plate

- Make sure if the venturi restrictor hasthe correct diameter, refer to Gasdetails (see 13.3).

Contaminated venturi Remove any contamination from the venturiinlet.

Leakage between venturi and venturiconnector

- Make sure that the venturi connectoris not damaged.If necessary replace the venturiconnector

- Make sure that the venturi connectoris correctly connected.If necessary, tighten the clamp.

Recirculation of flue gases - Make sure that the CO2-valuemeasured in the flue gas outlet iscorrect, refer to CO2 value (see 8.9.4).

- Make sure that the CO2 valuemeasured in the air inlet is below0.5 vol%.

- If necessary, reconnect the ventingsystem and change the necessaryseals.

12.1.2 Displayed errors

NoteFor the coding of the connections, refer to the Electrical wiring diagram.

NoteContact your service and maintenance engineer if the error persists.

NoteEach error has a code and a description. The code has 7 characters: XXX-XXXX. Whenthe water heater has an error, the two digits before the dash (XXX-XXXX) are importantto pinpoint the error.

Code and description Cause Measure

X47–XXXX(blocking error)Sensor error

Open circuit oftemperature sensor

Sensor is not (correctly) connected. - Make sure that the connector isconnected to J9.

- Make sure that the wire is connectedto the sensor.

Damaged wiring and/or defective sensor. Replace the wiring and/or the sensor.

X45-XXXX(blocking error)Sensor error

Short circuit of thetemperature sensor

Short circuit in the sensor circuit. Replace the wiring and/or the sensor.

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XA5-XXXX(lock out error)Temperature error

High temp limit exceeded

The temperature in the tank is above95ºC.

Refer to indication X54-XXXX (see 12.1.3).

- Make sure that the wiring between1 and 4 of J9 is connected and notdamaged.

- If necessary, replace or reconnect thewiring.

- When the wiring is reconnected, resetthe controller.


Open circuit oftemperature sensor

Sensor is not (correctly) connected. - Make sure that the connector isconnected to J10.

- Make sure that the wire is connectedto the sensor.

Damaged wiring and/or defective sensor. Replace the wiring and/or the sensor.


Short circuit oftemperature sensor

Short circuit in the sensor circuit. Replace the wiring and/or the sensor.

X57-XXXX(lock out error)

Short circuit flame sensor

Electrical connection between flamesensor and tank or burner.

- Make sure that the flame sensor doesnot touch the tank.

- If necessary, replace the flame sensor.

- Make sure that the combustionchamber is dry.

- Make sure that the cables of the flamesensor are correctly connected.

- If necessary, replace the connector ofthe flame sensor to the correctconnection.

XAC-XXXX(blocking error)Air proving switch error

Switch is not closed whenfan is running during pe-purge

Hoses are damaged. - Make sure that the hoses, betweenthe air proving switch and fan and theair proving switch and gas controlvalve are not damaged and reset thecontroller.

- If necessary replace the hose(s).

- When the hose(s) are replaced andreconnected, reset the controller.

Wiring is damaged. - Make sure that the wiring, betweenthe air proving switch and thecontroller, is connected and notdamaged.

- If necessary, replace the wiring orreconnect the wires.

- When wires are replaced orreconnected, reset the controller.

Leakage of air between venturi and airconnector.

- Make sure that the air connector is notdamaged. If necessary, replace the airconnector.

- Make sure that the hose is properlyconnected to the venturi. If necessary,tighten the clamp.



Not enough pressure differential acrossthe air proving switch, due to:

- venting system

- malfunction condensationdischarge

- dirty burner

- blocked heat exchanger

Check, after each fix, if the error reappears.If the error reappears continue in findingthe cause.

- Measure the pressure differentialacross the air proving switch, refer toAir pressure differential.

Venting system (see 8.7):

- Make sure if the venting system iscompliant.

- Make sure that the venting system hasno blockages.

- Make sure if the air inlet screen has noblockages.

Condensation discharge:

- Make sure the condensate drain hasno blockages.

- Make sure that the condensate drain isconnected to the waste waterdischarge by an open connection.

Burner:

- Make sure that the the burner is clean(see 11.4.1).

- Measure the pressure differentialacross the air proving switch again. Ifthe pressure differential is insufficient,clean the heat exchanger.

- Use a multimeter to make sure thatthe air proving switch is closed.

XAC-XXXX(blocking error)Fan error

Switch is closed when fanis not running.

Damaged wiring/closed circuit. - Make sure that the wiring, betweenthe air proving switch and thecontroller, is connected and notdamaged.

- If necessary replace the wires orreconnect the wires. Reset thecontroller, when wires are replaced orreconnected.

Air proving switch defect. - Make sure that the air proving switchworks properly.

- If necessary, replace the air provingswitch.

- When the air proving switch isreplaced and reconnected, reset thecontroller.

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XB2-XXXX(lock out error)Ignition error

Three unsuccessfulignition attempts.

No gas - Make sure that the main gas supplyvalve is open. If necessary, open thevalve.

- Make sure that the manual gas supplyvalve, before the gas control valve, isopen. If necessary, open the valve.

- Make sure that the gas supplypressure to the gas control valve iscorrect, refer to Gas supply pressure(see 8.9.3).

Air in the gas pipes. - Bleed the air out of the gas pipe.

- Make sure that the gas supplypressure to the gas control valve iscorrect, refer to Gas supply pressure(see 8.9.3).

Defect in the spark igniter circuit. - Make sure that the spark igniter isinstalled correctly.

- Make sure that the wiring of the sparkigniter is not damaged.

If necessary, replace the spark igniter.

Defect in the ionisation circuit. - Make sure that the flame probe isinstalled correctly.

- Make sure that the wiring of the flameprobe is not damaged.

- Measure the ionisation current. Thiscurrent must be a minimum of 60 μA.

If necessary, replace the wiring and/orflame probe.

Supply voltage too low. - Make sure that the supply voltage onthe controller is correct.

- If the supply voltage is below thestated tolerance and the errorpersists, contact your maintenanceand service engineer.

Bent flame probe is in contact withmetal surface.

- Make sure that the flame probe is notbend.

- If necessary, replace flame probe.

Ceramic part, of the flame probe, isbroken or cracked.

- Make sure that the ceramic part of theflame probe is not broken or crackedin the vicinity of the burner.

- If necessary, replace flame probe.

XAF-XXXX(lock out error)Control error

Hardware failure

Too many resets. Turn off the power for 10 seconds.

XC9-XXXX(lock out error)Control error

Hardware failure

Disconnect the selection key. - Make sure that the selection isconnected to J12.

- If necessary, replace the selection key.


12.1.3 Warnings

NoteFor the coding of the connections, refer to the Electrical wiring diagram (see 13.5).

Indication Cause Remark

X54-XXXXTemperature warning

The temperature in the tank is above90 °C.

- Tap off water, so the temperaturedrops in the water heater.

- Make sure that there is no scale on thetemperature sensor. If necessary,replace the sensor.

- Make sure that no water enters thetank through the outlet.

- Make sure that the water heater is notfed with water >90°C.

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13 Appendices

13.1 Technical detailsDescription Unit TWI 35-200 TWI 45-200

General

Capacity l 182 182

Empty Weight kg 79 79

Maximum floor load kg 261 261

Maximum operating pressure kPa (bar) 550 (5.5) 550 (5.5)

Control thermostat -adjustment range

°C 40 - 85 40 - 85

Control thermostat -default value

°C 65 65

Hysteresis upwards -adjustment range

°C 0 0

Hysteresis upwards -default value

°C 0 0

Hysteresis downwards -adjustment range

°C 2 - 10 2 - 10

Hysteresis downwards -default value

°C 5 5

Number of (electrical) anodes - 0 0

Fan speed at ignition rpm 5000 5000

Fan operating speed rpm 7200 9200

Minimum measured air pressuredifferential across the pressureswitch

Pa > 420 > 420

Setpoint pressure switch Pa 370 370

Heating time ΔT = 45°C min. 17 13

Electrical

Electrical power consumption W 160 230

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Description Unit TWI 35-200 TWI 45-200

Supply voltage / Main frequency VAC / Hz 230 (-15%, +10%) / 50 (+/- 1)

IP-class - IP30

13.2 DimensionsSize Description Unit TWI 35-200 TWI 45-200

Dimensions water heater

A Height mm 1655 1655

D Width mm 560 560

E Depth mm 730 730

G Flue gas outlet/Air inlet

mm/mm 80/125 80/125

Dimensions connections

1 Cold water supply connection (male)

- 1" 1"

2 Hot water outlet connection (male)

- 1" 1"

3 Gas control valveconnection (male)

- 3/4" 3/4"

4 Drain valve connection(female)

- 3/4" 3/4"

5 T&P-valve connection (female)

- 3/4" NPT 3/4" NPT

7 Condensation drainageconnection (female)

mm Ø 40 Ø 40


Fig. Dimensions

A

D

E3 5

1

37 4

1

G

5

2

IMD-1349b R0

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13.3 Gas detailsDescription Unit TWI 35-200 TWI 45-200

Gas category 2H (G20)

Diameter of the venturirestrictor

mm - -

Nominal Load (gross) kW 37.8 48.9

Nominal output kW 34.9 45.1

Supply pressure mbar 20 20

CO2 (full load) vol% 9.0 ± 0.5 9.0 ± 0.5

O2 (full load) vol% 4.8 ± 0.9 4.8 ± 0.9

Gas consumption (1) m3/h 3.6 4.7

NOx emission mg/kWh GCV 53 53

Mass flow rate flue gases(minimal load)

kg/h 42 42

Mass flow rate flue gases(nominal load)

kg/h 61 79

Flue gas temperature(nominal load)

ºC 65 75

Gas category 3P (G31)

Diameter of the venturirestrictor

mm - -

Nominal Load (gross) kW 37.0 47.8

Nominal output kW 34.9 45.4

Supply pressure mbar 37 37

CO2 (full load) vol% 10.0 ± 0.5 10.0 ± 0.5

O2 (full load) vol% 5.7 ± 0.8 5.7 ± 0.8

Gas consumption kg/h 2.6 3.4

NOx emission mg/kWh GCV 61 61

Mass flow rate flue gases(minimal load)

kg/h 43 43

Mass flow rate flue gases(nominal load)

kg/h 63 81

Flue gas temperature(nominal load)

ºC 65 75

1 - Based on 1013.25 mbar and 15°C.


13.4 Energy labelingDescription Unit TWI 35-200 TWI 45-200

Declared load profile

Load profile - XXL XXL

Energy efficiency class(Energy label)

- A A

Energy efficiency % 93 91

Daily electricity consumption kWh 0.249 0.277

Daily fuel consumption kWh GCV 25.816 26.274

Mixed water 40 °C (V40) l ∞ ∞

Additional load profile

Load profile - - -

Energy efficiency class(Energy label)

- - -

Energy efficiency % - -

Daily electricity consumption kWh - -

Daily fuel consumption kWh GCV - -

Mixed water 40 °C (V40) l - -

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13.5 Electrical wiring diagramFig. Electrical wiring diagram


Cable colors Terminal block connections

A Earth

N. Neutral

L. Phase input

Components

M. Earth connection burner flange

1. Brown

2. Blue

3. Yellow

4. Black

5. White

6. Red

7. Green

8. Grey

9. Orange

10. Purple

11. Blue/White

12. Brown/White

13. Green/White

14. Orange/White

15 Red/White

A. Control

B. Power supply board

C. Spark transformer

D. Gas control valve

E. External ON mode switch

F. Double poled isolator

G. Control switch

H. Display

F1. Fuse (T2A-250V)

J. Fan

K. Earth connection mounting plate

P.. Temperature sens(T1 - top of tank)

Q.. Temperature sens(T2 - bottom of tank)

R.. Pressure swit

S.. Power supply transform

T.. Selection k

U.. Ionisation r

13.6 Declaration of conformity

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13.7 WarrantyTo register your water heater, you can complete and return the enclosed warranty card. You can also register your water heater on-line through the A.O. Smith website.

Article 1: General warrantyIf, after verification and at the sole discretion of A.O. Smith, a component or part (with exclusion of the stainless steel ank) of a water heater supplied by A.O. Smith proves within 1 (one) year of the original installation date to be defective or fails to function correctly due to manufacturing and/or material defects, then A.O. Smith shall repair or replace this component or part.

Article 2: Tank warrantyIf, after inspection and at the sole discretion of A.O. Smith, the stainless steel tank of a water heater supplied by A.O. Smith proves within 5 (five) years of the original installation date to be leaking due to rust or corrosion occurring on the water side, then A.O. Smith shall offer to replace the defective water heater with an entirely new water heater of equivalent size and quality. The warranty period given on the replacement water heater shall be equal to the remaining warranty period of the original water heater that was supplied. Notwithstanding that stated earlier in this article, in the event that unfiltered or softened water is used, or allowed to stand in the water heater, the warranty shall be reduced to one year from the original installation date.

Article 3: Conditions for Installation and UseThe warranty set out in Articles 1 and 2 will apply solely under the following conditions:• The water heater is installed under strict adherence to A.O. Smith installation

instructions for the specific model, and the relevant government and local authorityinstallation and building codes, rules and regulations in force at the time ofinstallation.

• The water heater remains installed at the original site of installation.• The water heater is used exclusively with drinking water, which at all times can freely

circulate (a separately installed heat exchanger is mandatory for heating saline wateror corrosive water).

• The tank is safeguarded against harmful scaling and lime build-up by means ofperiodic maintenance.

• The water temperatures in the heater do not exceed the maximum setting of thethermostats, which form a part of the water heater.

• The water pressure and/or heat load do not exceed the maximum values stated onthe water heater rating plate.

• The water heater is installed in a non-corrosive atmosphere or environment.• The water heater is connected to a protected cold water supply arrangement, which

is approved by the relevant authority; with sufficient capacity for this purpose;supplying a water pressure not greater than the working pressure stated on thewater heater; and where applicable by a likewise approved temperature and pressurerelief valve; fitted in accordance with installation instructions of A.O. Smith applyingto the specific model of water heater, and further in compliance with the governmentand local authority installation and building codes, rules and regulations.

Article 4: ExclusionsThe warranty set out in Articles 1 and 2 will not apply in the event of:• damage to the water heater caused by an external factor;• misuse, neglect (including frost damage), modification, incorrect and/or unauthorised

use of the water heater and any attempt to repair leaks;• contaminants or other substances having been allowed to enter the tank;• the amount of chlorides is more than 200 ppm and/or the hardness (alkaline earth

ions) of the water being more than 2.05 mmol/litre (see 8.2.3);


• unfiltered, recirculated water flowing through or being stored in the water heater;• any attempts at repair to a defective water heater other than by an approved service

engineer.

Article 5: Scope of the warrantyThe obligations of A.O. Smith by virtue of the warranty provided do not extend beyond delivery free of charge from the warehouse of the parts or components or water heater to be replaced; transport, labour, installation and other costs associated with the replacement shall not be borne by A.O. Smith.

Article 6: ClaimsA claim on grounds of the specified warranty must be submitted to the dealer from whom the water heater was purchased, or to another authorised dealer for A.O. Smith Water Products Company products. Inspection of the water heater as referred to in Articles 1 and 2 shall take place in one of the laboratories of A.O. Smith Water Products Company.

Article 7: Obligations of A.O. SmithA.O. Smith grants no other warranty or guarantee over its water heaters nor the(assemblies or parts of) water heaters supplied for replacement, other than the warranty expressly set out in these Articles.

Under the terms of the supplied warranty, A.O. Smith is not liable for damage to persons or property caused by (assemblies or parts, or the stainless steel ank of) a (replacement) water heater that it has supplied.

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Index

Switch to ON mode..............................23

AAbout the water heater........................ 27About this manual.................................7Air pressure differential .......................50Ambient conditions ............................. 37Appendices.........................................81Appliance Status................................. 59Appliance information.......................... 61Assemble the burner............................70

CC13/C33 concentric systems................. 43C13/C33 parallel systems..................... 45C43/C53/C63 systems ........................ 47CO2 value...........................................51Circulation connection .........................40Clean the air inlet filter........................ 70Clean the burner................................. 69Clean the condensate drain...................68Cold water connection..........................39Commissioning................................... 49Compliance.......................................... 4Condensate drain................................ 40Conditions..........................................37Contact information ..............................5Control Switch.................................... 19Conversion of gas type.........................55Copyright.............................................3

DDeclaration of conformity..................... 87Decommisioning..................................52Descale the tank................................. 68Dimensions........................................ 82Display.........................................19, 57Display buttons .................................. 20Display settings...................................59Displayed errors..................................75Disposal.............................................33Document identification ........................ 8Draining ............................................53

EElectrical connections...........................48

Electrical wiring diagram...................... 86Energy labeling................................... 85Environmental aspects......................... 33Error history....................................... 62Error occurrence................................. 63Errors and warnings ............................73External ON mode............................... 22External ON mode switch (optional)....... 49

FFilling ............................................... 49Finalization................................... 49, 71

GGas connection .................................. 40Gas details......................................... 84Gas supply pressure............................ 50Gas-side maintenance..........................69General errors.................................... 73

HHot water connection........................... 40Hysteresis.......................................... 58

IIgnition attempts................................ 61Installation.........................................37Installation diagram.............................38Installation, Maintenance and Service part........................................................ 25Instructions on the water heater............30Interface ........................................... 19Introduction.................................. 15, 27Isolate from the mains.........................24

LLiability ...............................................3

MMains power....................................... 49Maintenance....................................... 67Maximum floor load............................. 37

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NNotation conventions ............................ 7

OOFF mode.......................................... 22ON mode............................................22Operating modes.................................22Operator interface............................... 19

PPackaging...........................................37Performance check.............................. 67Preface................................................ 3Preparation.........................................68

RRecycling........................................... 33Regulations ......................................... 4Restore default................................... 63

SSafety.......................................... 17, 29Safety devices.................................... 31Safety instructions...............................29Scope .................................................7Service menu..................................... 64Set the backlight delay.........................60Set the display brightness.................... 59Set the fan speed................................ 65Set the language.................................60Set the service mode........................... 64Set the water temperature....................23Settings............................................. 57Status of the water heater....................21Structure of the water heater................35Symbols on the display........................ 20

TTarget group ........................................7Technical details .................................81Temperatures................................ 57, 58Trademark........................................... 3Trademarks.......................................... 3Troubleshooting.................................. 73Turn off for a long period......................24Turn off for a short period.....................24Turn off the water heater................ 24, 53

Turn on the water heater......................52

UUse................................................... 23Use external enable............................. 61User part............................................13

VVenting system................................... 41

WWarnings............................................79Warranty............................................88Water composition...............................38Water connections............................... 39Water heater ..................................... 35Water inlet......................................... 27Water outlet....................................... 27Water-side maintenance.......................68Working clearances .............................38Working principle ................................27


twister - a.o. smith · 2020. 8. 26. · twister condensing stainless steel water heater twi...

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