twitter for business tutorials
DESCRIPTION
This tutorial is great for anyone in business who wants to learn how to Tweet. This presentation includes an overview about Twitter and four tutorials: create account, following, participate, and go mobile.TRANSCRIPT
1
Twitter for Business
A Four Step PlanQuestions: @nicoleljohnson
August 2009
2
Be able to apply Twitter to your daily work flow, resulting in better
job performance.
Business Goal
3
Objectives
Gain a deeper understanding of what Twitter is
Define a purpose for using Twitter to improve job performance
Actively participate on Twitter
4
What is Twitter?
Twitter is a free social networking and micro-blogging service that enables its users to send and read messages known as tweets
Tweets are text-based posts of up to 140 characters displayed on the author's profile page and delivered to the author's subscribers who are known as followers
Senders can restrict delivery to those in their circle of friends or, by default, allow open access
Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications
Definition courtesy of Wikipedia
5
How Can Twitter Help Improve My Job Performance? There isn’t a shortage of resources online
that demonstrate how to use Twitter for business In fact, ReadWriteEnterprise made a Twitter
for Business Guide available in July 2009 If you are responsible for understanding
social media, using social media tools is key to improving your job performance
6
How Can Twitter Help Improve My Job Performance? (cont) Define what your goals for using Twitter are
Do you want to learn more about social media? Are you searching for competitive intelligence? Are you trying to establish yourself or company as a leader?
Find people to follow that you share interests with If you’re a marketer, find other marketers, find agencies, find clients,
find users that specialize in what you do (mobile marketing, social media, CRM, etc)
Have a dialog with these people – this is a new form of networking and sharing
Incorporate what you learn back into your job Share interesting things that you find Be approachable and set the tone that you want to
continuously learn and improve your skill sets
7
How Can Twitter Help Improve My Job Performance? (cont) Twitter helps you stay up-to-date in a rapidly
changing marketplace Twitter breaks news faster than other sources
Twitter brings great minds together, and gives you daily opportunities to learn
Twitter gives your critics a forum, but that means you can study them
Twitter helps with business development, if your prospects are online
8
4 Step Plan to Get You Tweeting
1 If you’re reading this, I’m assuming you’re interested in learning how to Tweet. You can check off step #1.
2 Set aside a good two-hours to complete the four tutorials in this presentation.
3 Finding a Tweeting style takes time. The value may not kick in right away. Agree to commit to tweeting for at least 30 days.
4 Have fun and share your experience with someone else.
9
Let’s Get Started!
10
Getting Started
This plan includes 4 tutorials Create Account Following Participate Go Mobile
It is best do complete the tutorials in order Each tutorial will take approximately 30 minutes
or less to complete At the end of this presentation, you will find a list
of resources that you may find helpful
Go to Tutorial #1: Create Account
11
Twitter for Business
Tutorial #1: Create Account
12
*Let’s take a look at an example of these items on the next slide…
Tutorial #1: Create Account If you haven’t already, please read the
Twitter for Business Overview Before we get started, you will need a few
things readily available user name preference*brief description of yourself for your profile*
Please make sure you have a reliable internet connection
13
Tutorial #1: Create Account (cont)
What’s a user name? Your user name like a screen name is how people come to know you on
Twitter It appears in your profile URL (i.e.: www.twitter.com/yourname)
How do you come up with a user name? Think about how other Twitter users will look for you Consider the purpose of the Twitter account Here are a few suggestions:
If you’re using Twitter primarily for personal use, use your name or a combination of your first, middle, and last name (note: there are a lot of Twitter users already…your first choice may not be available, especially if you have a common name. Have some variations available)
If you’re using Twitter to promote a company, use the company name If you’re using Twitter to self-promote, use the name of your website or blog
Sometimes pictures help. Let’s look at an example on the next slide…
14
Tutorial #1: Create Account (cont)
My first user name choice was NicoleJohnson. It wasn’t available, so I used my middle initial and chose NicoleLJohnson instead.
15
Tutorial #1: Create Account (cont)
Twitter let’s you customize your account. In this tutorial, we will add a profile bio.
16
Tutorial #1: Create Account (cont)
Go to www.twitter.com Click on the “sign up now” button Have four pieces of information available:
full name username (what we talked about earlier in
slide #3) password e-mail address
After you enter this information, click on “create my account”
Note: After you create your account, Twitter will prompt you to see if your friends are on Twitter and to follow some pre-selected Twitter users – you can click on the skip this step in both instances
Go ahead and create your account.
17
Tutorial #1: Create Account (cont)
You’ve just created an account! Congratulations.
Now let’s customize it a little bit…
18
Tutorial #1: Create Account (cont)
This is where you update
your status – up to 140
characters at a time.
You’re probably dying to Tweet…
try to hold on until we
get to the participate tutorial
Click on the “settings” link to customize
19
Tutorial #1: Create Account (cont)Click on the account tab. Notice the time zone and bio fields.
20
Tutorial #1: Create Account (cont)
If you haven’t already, click on your settings link Click on the account tab Under the account tab, let’s do two things
First, double check your time zone Choose the correct time zone from the drop down menu
Second, enter something about yourself in the “one-line bio” field This is a little something about yourself that others will see. When people are
searching for people to follow, they will often read this snippet. What you say can have an impact on if people choose to follow you or not.
You can show your personality here or describe your strengths and interests. You’re limited to 160 characters. My bio reads: “Digital Strategist, Instructional Designer, Runner, and New Yorker.”
If you want to add some more personality, you can also click on the picture and design tabs. You can upload a picture and add a design to your background. You can also skip these steps and come back at a later time to personalize your Twitter account.
21
Tutorial #1: Create Account (cont)
That’s it for now! This concludes tutorial #1 Let’s find some people to follow – go to
Tutorial #2
Go to Tutorial #2: Following
22
Twitter for Business
Tutorial #2: Following
23
Tutorial #2: Following
If you haven’t already, please: read the Twitter for Business Overview complete Tutorial #1: Create Account
In this tutorial, you will learn how to follow other users on Twitter
A couple of quick terms: Following. This is the group you’re following – their
tweets will appear in your "feed" or "stream“ Followers. This is the group who is following you
24
Tutorial #2: Following (cont) The people who subscribe to your tweets are called your
“followers” If someone follows you, you can choose to follow them
back or not You can click on their profile and read some of their recent
tweets If you like what you see, start following them If their tweets don’t interest you, you’re not obligated to follow
them back Be selective and follow what’s meaningful and compelling to you Don’t worry - your followers may come and go -- that’s okay Keep sharing tweets that are interesting and you’ll start building
a following
Let’s choose some people to follow…some recommendations are on the next slide
25
Tutorial #2: Following (cont)
Marketing Resources Hot Media
@jonrich @marketingcharts @mashable
@whydotpharma @emarketer @rww
@maverickNY @manhattanresear @brainpicker
@shwen @forrester @smashingmag
@swoodruff @iMediatweet @technorati
@pharmaguy @comscore @wired
@skypen @marketingsherpa @cnetNews
@chrisbrogan @pew_internet @adage
@kevinkruse @adtech @adweekdotcom
26
Tutorial #2: Following (cont)
Click on the “Find People” link
27
Tutorial #2: Following (cont)
To find a Twitter user that you want to follow, click on the "find people" link
Twitter asks you to enter a name for who you are looking for Enter one of the names from slide #25 (you do not
need to include the “@” symbol) Once you enter a name, click the search button. If
results display and you see a Twitter user that you want to follow, click on the follow button
One you start following someone, you will see their tweets
See what this looks like on the next slide…
28
Tutorial #2: Following (cont)
29
Tutorial #2: Following (cont)
TIP: Once I’ve established a group of Twitter followers that I enjoy following and gain value from, then I browse the Twitter users that they're following Through this exercise I select additional Twitter users
to follow
Continue searching for people you want to follow Find at least 20 people to follow
30
Tutorial #2: Following (cont)
Congratulations, you’ve completed tutorial #2 and you’re well on your way
Assignment: Follow at least 20 users
Go to Tutorial #3: Participate
31
Twitter for Business
Tutorial #3: Participate
32
Tutorial #3: Participate
If you haven’t already, please: read the Twitter for Business Overview complete Tutorial #1: Create Account complete Tutorial #2: Following
In this tutorial, you will learn how to participate A few quick terms:
@ replies. To send a message to another Twitter user, use the “@” symbol plus the user’s Twitter name within your 140-character post
RT. RT stands for “re-tweet”. When you like something another user shares, you can RT the message and all of the people following you will see the original message
DM. DM stands for “direct message”. If you only want the user you’re writing to see your post, send that user a direct message. Note: In order to send a DM to a user, that user must be following you
Hashtag. A hashtag “#” helps tag like content. The use of hashtags is popular at conference events
33
Tutorial #3: Participate (cont) Are you ready? It’s time for your first tweet! Take a look at what some of the people you’re following
are sharing Keep a couple things in mind
Go back to your goals Why do you want to Tweet?
Is it to improve your job performance? What do you want to learn, and share? Who do you want to communicate with?
Don’t be afraid to be personal Create a voice for yourself. Do you want to be informative, funny, serious, edgy, or something
else?
Let’s take a look at examples on the next few slides…
34
Tutorial #3: Participate (cont)
In tutorial #2 we picked some users to follow. I really likethe highlighted post. If you’re following tooyou can share youropinion or RT the
post.
35
Tutorial #3: Participate (cont)
Replying back to another Twitter user: If you want to reply back to a Twitter user, start your
tweet with the @ symbol followed by the Twitter user's name
@ replies are public messages Everyone that is following you or the user after the @ symbol
will see what you write
36
Tutorial #3: Participate (cont)
Re-tweeting a message If you want to RT a message, include RT plus the @
symbol and user name and cut and paste the message your want to share in your 140-character post
RT plus @ posts are public messages Everyone that is following you or the user after the @ symbol
will see what you write
Here’s a RT plus I added a little comment
37
Tutorial #3: Participate (cont)
Starting a new message It’s easy to start a new message – just enter anything
that you want to say within 140-characters
Remember, people are following you to learn too Be thoughtful with your posts and encourage a
discussion
38
Tutorial #3: Participate (cont)
Sending a direct message (DM)Sometimes you will want to send a message
to another user that you don’t want others to see
A direct message can only be viewed by the sender and the user that the message is sent to
In order to send a DM, both the sender and the recipient must be following each other
Let’s take a look at an examples on the next slide…
39
Tutorial #3: Participate (cont)
Click on the direct message link
1
Select name from send dropdown. Then type message
and click send.
2
40
Tutorial #3: Participate (cont)
There are a few additional ways to participate that you should know about: First is marking posts as
favorites Second is searching for
information Twitter is a great search engine This is where hashtags (#) come
in nicely Third is following trends
Let’s take a look at how these work on the next slide
41
Tutorial #3: Participate (cont)
When you rollovera post – the star
and arrow appearStar = favoriteArrow = replyClick on the star to add the post
to your favorites list(you can go back and review the post later)Click on the arrow to reply back to this user
Fav
ori
tes
42
Tutorial #3: Participate (cont)Try out the search function. Type a topic you’re interested in learning more about.
Try adding the #prior to a key word to find tagged content.
Try clicking on a trend and read about what others are talking about.
43
Tutorial #3: Participate (cont)
Congratulations, you’ve completed tutorial #3 This is where your 30-day commitment comes into play
Learning how to tweet takes practice With clear goals for use in mind and through active participation,
you’ll start to see the value pretty quickly You’ll also gain more confidence to participate the more you do it
Assignment: Continue to participate with at least:
5 more RTs 5 more new posts 5 more DMs
Go to Tutorial #4: Go Mobile
44
Twitter for Business
Tutorial #4: Go Mobile
45
Tutorial #4: Go Mobile
If you haven’t already, please: read the Twitter for Business Overview complete Tutorial #1: Create Account complete Tutorial #2: Following complete Tutorial #3: Participate
In this tutorial, you will learn how to use Twitter on a mobile device
46
Tutorial #4: Go Mobile (cont) One of the most common comments I hear
about Twitter is that it’s best used as a “mobile application”
What does this mean… Most of us aren’t tethered to our computers When we see something we want to share, using our
mobiles is the most convenient and timely approach When you’re waiting in line, commuting on a bus,
train, or in a taxi, or sitting in a doctor’s office, Twitter is a great tool to check in on news, network with your followers, and share what you’ve been up to
47
Tutorial #4: Go Mobile (cont)
Most of us have mobile phonesSmartphones, like iPhones and Blackberry’s
seem to have the nicest apps for TwitterYou can also set up Twitter through SMS on
non-Smartphones
48
Tutorial #4: Go Mobile (cont)
Check with your carrier to understand your plan and if you will be charged text messages for use
49
Tutorial #4: Go Mobile (cont)
Twittering from an iPhoneGreat article on iPhone apps compared
I’ve tried a few apps for the iPhone and “Tweetie” is my favorite The description reads: “Everything in one app,
including multiple accounts, favorites, deleting, following, trends, location, re-tweets, photos and more”.
50
Tutorial #4: Go Mobile (cont) If you don’t have a Smartphone, you can set up Twitter so you can use it
from your mobile phone Log into your Twitter account. Click on the Home tab, first in the Menu across the top
of your screen. Click on the Settings link underneath your Profile picture. The Settings Page should
show up with the ‘Account’ tab open showing your Twitter account information Click on the ‘Devices’ tab from within the Settings Page Enter your Mobile Phone number in the box provided in this format ‘447781488126′ Tick the box that says “It’s okay for Twitter to send txt messages to my phone.
Standard rates apply.” Click on ‘Save’ You should get this message: “Note: We currently don’t support sending SMS’ to this
number. You may still verify your phone and update Twitter, but we’ll never send you a message.”
The next page verifies your mobile phone number. Verify your number by sending a text (i.e. SMS message) with a code Twitter will display to the mobile phone number Twitter displays.
Once verified you are set up to send tweets from your mobile phone.
51
Tutorial #4: Go Mobile (cont)
Congratulations, you’ve completed tutorial #4
Assignment: Do some homework on your mobile phone
capabilities and plan Choose and install a mobile app or set up your
SMS capabilities Tweet from your mobile
Return to Overview
View Resources
52
Appendix
53
Resources
54
Resources: Applications
Twitter Toolbar Downloading this free toolbar gives you instant access to Twitter. You can use the toolbar to access online Twitter tools, check your Twitter stats, post your updates and more. Versions are available for both Firefox and Internet Explorer.
Twitter Gallery A collection of free background themes for your Twitter account. You can use the one click installation or manually install them yourself. Lots of nice designs and colors to choose from.
Future Tweets Do you have something to promote on Twitter tomorrow but are afraid of forgetting to do it? With FutureTweets, you can schedule your tweet ahead of time for a specific date and time. Even schedule reoccurring tweets to post daily, monthly, even yearly.
TwitPic Share your favorite pictures on Twitter.
TweetBurner This site is designed to help you track your tweets. With Tweetburner you can shorten URLs and track the clicks your tweets accumulate.
55
Resources: Links
Twitter Speak - 66 Terms
10 Ways to Find People on Twitter
Top 10 Twitter Tutorials on YouTube
29 Twitter Apps for the iPhone Compared
How to Organize a Successful TweetUp